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Medical Front Office Assistant Resume Samples
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0-5 years of experience
Prepared chart for upcoming appointments. Reviewed and filed documents into patient charts.
- Handed multi-line phones. Reviewed and routed messages to appropriate staff and physicians.
- Checking patients, collecting co-pays, verified insurance and gathered patient demographics.
- Transcribed medical reports.
- Performed various administrative/office managerial duties. Checking in and Checking Out
- Performed CLS (Clinical Lab Service), transported labs and paperwork.
- Set up and administered office files; arrange meetings and conferences; answer mail and take minutes via Dictaphone or during scheduled client meetings.
0-5 years of experience
Greeted patients and visitors in a welcoming manner; answered and referred inquiries.
- Promptly managed waiting room cleanliness.
- Handled patient appointment scheduling, improved patient satisfaction and provider’s productivity by contacting patient 24 hours in advance.
- Ensured that documents are up to date, organized, and filed correctly.
- Recorded and updated financial information.
- Answered telephones, responded to and sent faxes.
- Recorded and collected payments, e.g. copayment and patient balance.
- Performed clinical duties, e.g. roomed patients and administered allergy shots.
0-5 years of experience
Recorded and scanned patient charts and records into the Medical Records Management software.
- Gathered necessary information to prepared hospital billing charges for the doctor.
- Scheduled and patient’s appointments. Provided instructions to patients scheduled for procedures and follow up visits.
- Performed data entry duties to include demographics and completed various reports in a daily basis such as importing e-mails to be forwarded to the correct personnel.
- Answered the telephones and routed calls accordingly or took messages.
0-5 years of experience
Contributed to successful insurance company’s audit of patient files
- Instrumental in preparation of physician’s communication with patients
- Scheduled appointments, checked patients in and out, and collected patient payments
- Submitted diagnosis codes to insurance company for payment
- Organized and updated patient files
- Assisted physician with clerical duties as needed. Primary patient contact
0-5 years of experience
- Worked with a wonderful team of medical assistants and front office personnel to provide pediatric care for 40-60 patients a day.
- Established a patient center front office workflow system. Provided excellent patient care with kind, informative, telephone and front desk communication assisted in scheduling, filing, and maintaining patient records. Also answering office phones, and scanning paperwork into the system.
- Handling money and credit card transactions
0-5 years of experience
- Maintained medical records and correspondence files
- Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff
- Scheduled new appointments and follow-up appointments
- Prepped and corrected insurance billing documentation
- Conducted insurance verifications, posted payments and processed payments
0-5 years of experience
- Directed incoming calls, facilitated patient flow, registered and checked patients in and out, obtained and updated demographic, medical, and insurance information, scheduled appointments, and utilized Intergy EMR software.
- Managed pharmaceutical and medical sales representative contacts, and scheduled meetings.
- Updated and reported monthly physician schedules throughout Tampa Bay’s hospital rounding.
0-5 years of experience
- Demonstrated strong customer relations skills in proactively welcoming patients and vendors when checking them in and out for appointments.
- Utilized RANAC and Appian Way Software for scheduling patient appointments, diagnostic imaging testing, X-rays, medical laboratory visits and billing and coding.
- Maintained a multi-line switchboard being liaison between doctors, patients, and pharmacies.
- Collected Co-pays and insurance data to ensure full and proper payment.
- Accurately organized and maintained filing system for managing patient information.
- Upheld working knowledge of legal documentation, HIPPA Compliance and CMS 1500 claim forms.
0-5 years of experience
Scheduled patients via EMR system.
- Organized follow up procedures, referrals and surgeries.
- Gathered patient information with accuracy for office database/billing purpose.
- Obtained authorizations and pre-certifications for patients for office visit, surgeries, and hospital procedures.
- Collected payment for office visit, co pays, and patient account balance; reconciling accurate accounts via office software.
0-5 years of experience
Scheduled patients medical screenings and follow up appointments.
- Maintained a working knowledge of medical terminology to record and interpret patient’s information.
- Communicated laboratory test results and doctor’s instructions to patients.
- Provided confidential patient related documentation and assisted with billing
0-5 years of experience
Coordinated and managed the cath schedule and non-invasive procedures utilizing a computer and calendar feature.
- Registered patients at three local hospital for testing.
- Worked with Cardiologist and hospital staff to assure procedures are scheduled in a timely and appropriate manner.
- Checks in arriving patients.
- Checks out patients after the appointment, schedules a new appointment if necessary and makes confirmation calls to patients with upcoming appointments.
0-5 years of experience
Welcomed and greets all patients and visitors, in person or over the phone.
- Answered the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Responsible for keeping the reception area clean and organized.
- Registered new patients and updates existing patient demographics by collecting patient details, patient information including personal and financial information to include insurance verification.
- Facilitated patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Responds to patients’, prospective patients, and visitor inquiries in a courteous manner.
- Responsible for co pays and deductible collection. Administered patient vitals and blood specimens.
- Protected patient confidentiality by making sure health information was secured.
0-5 years of experience
- Check in-check out, scheduling patients as well as answering the phones, and doing referrals.
- Coordinated admission processes and prepared medical records.
- Managed the receptionist area, including greeting visitors and responding to in-person request for information.
- Typing correspondences for the patients or doctors.
0-5 years of experience
- Volunteer position designed to enhance work experience
- Gaining increased responsibility to organize and create system in excel to manage all nursing supplies
- Provide professional and quality customer service for incoming calls
- Trusted to handle projects, take initiative, and complete administrative
- Successfully condensed and organized nursing binder documents
0-5 years of experience
- Entered medical data into an EMR via Health Fusion and Office Ally
- Performed insurance verification and eligibility on new and existing patients
- Submitted requests for prior authorizations for Monarch/Regal/Altamed HMO patients
- Managed front desk duties including greeting patients and answering busy phones
- Scheduled appointments, registered patients, entered patient data to medical charts
- Prepared new patient’s medical charts accurately and issued forms to patients for completion
0-5 years of experience
Answered the phone, scheduled and coordinated appointments.
- Checked in patients and answered questions.
- Verified health insurance and collected co-payments
- Managed front desk and provided support to medical staff
0-5 years of experience
Registering new patients over the phone and in person.
- Scheduled appointments (follow up, radiology, and Lab appointment for 14 different providers)
- Check in and Check out of patients
- Insurance eligibility and benefit information
- Obtained Prior Authorizations for (Dermatology referrals, and Radiology tests)
- Collected and posted patient payments, and set patients up in payment plans.
- Managed patient accounts, sent out correspondences regarding patient balances, and processed payments. (over the phone and in person)
- Answered a multi-line phone system and over head paging system.
0-5 years of experience
Check-in patients by obtaining necessary registration forms, co-payments, and verify patients insurance at every visit.
- Create new charts with appropriate labeling for all new emergency patients.
- Schedule appointments and confirm all existing appointments.
- Accurately input all patient demographic and insurance information.
- Process patient referrals and check status of previous submitted referrals.
- Prepare daily encounters by inputting ICD-9 codes.
- Balance all payments and report all charges daily.
0-5 years of experience
Scheduled patients, verified insurance and authorizations.
- Checked patients in and out and handled all customer service with busy phones.
- Obtained documentation prior to scheduled appointments.
- Checked patients in and out.
- Translated for doctor and patient in Spanish.
6-10 years of experience
Greets patients and visitors by greeting patients and visitors, in person or on the telephone
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Receives cash payments for services and coordinates receipts with change documents
- Able to provide Check-in/Check-out procedures
- Provides Insurance verification & insurance benefits
- Data entry of patient and insurance demographics
- Answering/Managing multiple phone lines, and taking messages
- Safeguarding the confidentiality of patient and staff information
0-5 years of experience
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Maintain medical records, technical library, or correspondence files.
- Answer telephones and direct calls to appropriate staff.
- Prepared clinic rooms with appropriate supplies for successful doctor-patient interaction.
0-5 years of experience
Work via phone email and fax with staff, patients, and doctor offices
- Request medical records/process medical record request
- File and make new and existing patient charts/ Mail new patient packets
- Check in-verify update and copy patients demographics insurance and ID Check out- schedule patients’ next appointment, schedule all physician has ordered while collecting co-payments and posting charges, with working knowledge of medical terminology, ICD-9 and CPT codes
- Open/close front lobby waiting area- Clean and stock coffee and water station
- Schedule lunches with pharmacy and sales representatives
- Educate patients with HIPAA privacy regulations and acknowledgments
0-5 years of experience
Learned to handle different situations that may occur in the work environment
- Interacted with patients in an approachable manner
- Demonstrated professionalism and patience when performing clinical exams
- Quickly learned to operate the register to bill patients
- Filed patient records
0-5 years of experience
Worked with multiple phone line system
- Scheduled patients efficiently
- Collected copays and deductibles at time of service
- Scanned documents into computer for provider’s ease of access
- Faxed documents
- Corresponded with company’s patients to provide a helpful environment
- Worked with doctors and office staff for various patient needs
6-10 years of experience
- Responsible for CheckIn/CheckOut
- Scheduling appointments by importance of issue/calling in prescriptions for patients
- Collecting payment by various methods
- Composing and maintaining new and old patient charts
- General office duties but not limited to: typing, filing, faxing, multiple phone line system, scheduling
0-5 years of experience
- Handled approximately 150+ inbound and outbound calls daily
- Performed general duties such as filing, faxing, making copies and typing as needed
- Verified insurance to ensure payment eligibility
- Forwarded referrals to patients upon consultations with doctors
- Admitted patients and followed proper discharge procedures
- Scheduled Appointments
- Processed payments from patients upon check-in
0-5 years of experience
- Scheduled patients, verified insurance and authorizations.
- Checked patients in and out and handled all customer service with busy phones.
- Obtained documentation prior to scheduled appointments.
- Checked patients in and out.
- Translated for doctor and patient in Spanish.
0-5 years of experience
Facilitate the central telephone system by communicating with patients and affiliates
- Manage the check-in process for patients and schedule appointments
- Responsible for file management and organization of patient charts
- Authorize immunization records for student registration
0-5 years of experience
Register and counsel 100 patients daily
- Guide and assist patients through business policies and regulations
- Confirm patient’s insurance status
- Schedule future appointments for patients
- Assist in organizing and retrieving medical records
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
