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Patient Coordinator Resume Samples
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0-5 years of experience
Registered incoming patients and fielded, prioritized, and routed incoming phone calls. Delivered administrative assistance and performed various duties for the staff. Managed patient registration and updated patient records. Supported staff projects and initiatives, established and maintained client relationships, and developed new systems.
- Part of the design team for website that improved and updated consumer facing value by implementing accessible navigation and improving graphics.
- Composed work published on website which contains detailed information about products and procedures that the practice offers.
- Simplified the presentation of diet program that shortened the duration of consult in half and reduced number of follow up calls
- Developed and implemented a system for consumer inquiries to accurately track potential consumers.
0-5 years of experience
Ensured customer satisfaction by answering telephones, scheduling patient appointments and filing patient information according to company standards; exceeded customer expectations by communicating patient needs effectively and efficiently.
- Executed preliminary testing for patients and initiated training in the contact lens area
- Audited insurance claims through Enterprise computer systems
- Facilitated and rescheduled “no-show” appointments; Verified insurance eligibility for applicable patients
- Prepared invoices and daily sales summary reports to submit to Corporate Office
- Maintained the cleanliness of the front office and store at all times
0-5 years of experience
Provided customer/administrative support to 80+patients, 3 dentists and 10 oral hygienists daily
- Collected insurance /demographic information for input into the MIS system for new and established patients
- Provided bi-lingual to patients to help facilitate dental team timeliness of requested procedures
- Scheduled initial/follow-up appointments, created, updated and maintained 500+ patient records
0-5 years of experience
Efficient and organized in providing patient coordination efforts for a large dental office that performed various dental procedures including exams, hygiene and surgery; interacted with staff and patients for scheduling of patient procedures and ensured all payment options were discussed before scheduling of appointments and/or procedures.
- Completed all end of day accounting and production reporting, collected fees and recorded as needed; oversaw referrals to other dental offices and quickly responded to all patient requests or inquiries.
- Coordinated patient information through all caregivers, insurance companies, billing departments, and according to facilities policies and procedures.
- Met one-on-one with patients to acquire all demographic information and coordinated health information with insurance companies or other payers.
- Communicated with all internal and external divisions and expressed ideas and recommendations clearly and concisely with management regarding efficiency improvements.
0-5 years of experience
Greeted and checked in patients as they arrived to their scheduled appointments.
- Confirmed reserved appointments two days before initial visit.
- Tracked monthly aging reports for re-submission of past due claims and past due patient balances.
- Presented payment options to patients: Care Credit Knowledge.
- Informed patients of their estimated co-payments deductibles and fees for service.
- Scheduled patients future treatment with the proper procedure codes (CDT).
- Submitted dental claims via electronic submission with proper dental terminology.
10+ years of experience
Managed all phases of front office operations for this Family Medicine practice.
- Verified insurance coverages, handled billing, scheduled appointments/medical
- Determined priorities and monitored status of Doctor’s orders.
- Assisted Medical/Nursing staffs with back office procedures such as obtaining
- Additional responsibilities included dealing with family members, monitoring all
0-5 years of experience
Responsible for all aspects of the operational needs of a plastic surgery practice
- Consulted with patients, handled surgical sales
- Coordinated and scheduled surgical procedures and all aspects of pre and post operative process
- Coordinated the aesthetic department and product sales
0-5 years of experience
Overall function of the calling center, including answered an 8 line service system with an average of 200 or more calls a day for both patients and different types of personnel and clientele
- Scheduled appointments and provided patients with knowledge of upcoming procedures, and studies protocols to follow
- Maintained and updated medical records and billing information (CPTs, ICDs)
- Entered Data using MEDICS System, EMR
- Assisted management in different aspects of administrative duties
- Ensured all measures were taking to meet or exceed the call abandonment goal, as measurable in the center
- Maintained department files, including policies, reports and handbooks
- Kept patients, technologists, and management up to date regarding all facets of the daily schedule and patient flow
0-5 years of experience
Managed all patient concerns, inquiries, and doctor requests throughout the day (saw at least 30 patients in a day)
- Worked “on- call”, often coming in earlier than requested or to different office locations with short notice
- Provided patient management and administrative support in at least two office locations within a given week
- Meticulously recorded all services completed for each patient on an excel document for daily billing
- Collected copayments while managing and updating petty cash.
- Heavy calendar management and scheduling for patients and doctors
- Answered phones, coordinated messages and transferred calls accordingly with a professional and warm demeanor
- Oversaw sanitary conditions of the physical therapy work area
- Maintained an orderly front desk appearance
- Greeted patients and checked them in using internal database
- Organized and updated physical and electronic patient accounts containing sensitive medical information
0-5 years of experience
Effectively scheduled and confirmed patient appointments, directly
contributing to profitability of the practice.
- Fully complied with HIPPA rules and regulations.
- Filed insurance claims and generated treatment plans.
- Posted payments to patients accounts and reviewed accounts for accuracy.
- Facilitated prescription process between patients and pharmacies.
- Compiled patient’s demographic information.
- Coordinated follow up appointments with applicable specialists.
0-5 years of experience
Educated patients and their families by providing educational information and care requirements recommended by the doctor.
- Scheduled necessary follow up appointments for established patients
- Managed the clinic’s call center by single-handily answering and returning nearly one-hundred calls per day
- Managed lab reception area and phlebotomists
- Served as a communications median between medical providers and patients
- Daily processed medical records release requests
- Managed the generation, distribution, and collection of patient invoices
- Daily conducted necessary insurance checks to ensure that the patient’s visits in office were covered
- Ensured that every patient’s needs were met
0-5 years of experience
As a patient coordinator for an OB/GYN and Family Practice, I provided administrative medical support to patients and office personnel.
My duties included but not limited to the following:
- Scheduled patient medical appointments and procedures
- Accurately registered patients, including demographic, geographic and financial information
- Verified patients insurances and personal information
- Collected patient co-pays and posts to the appropriate account
- Maintained and provided weekly schedules for the Doctors
- Assisted office staff by providing clerical support, making copies, faxing and filing
- Assisted in maintaining patient areas in a neat and clean condition
0-5 years of experience
Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures.
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
- Recruited, hired, trained and coached on average of number new employees per year.
- Established and maintained systems that safely met residents’ needs.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Represented and interpreted the agency’s functions and services to other institutions, the public, government agencies and other organizations.
- Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Strategically planned methods to achieve operational goals and targets.
0-5 years of experience
Working with the team to build a schedule of new and existing clients to grow the overall business of the practice.
- Focused on customer service answering incoming calls and greeting clients at reception desk
- Built up new patient database by utilizing referrals and scheduling appointments
- Worked closely with patients gathering initial information and performing tests such as blood pressure, weight, and heart rate
- Developed and implemented a new screening process for new patients to ensure they were a good fit for the practice
0-5 years of experience
Greeted new patients; reviewed surgical procedures
- Created detailed patient history records
- Scheduled patient appointments; discussed treatments; made post-op calls
- Imported and exported X-rays for referring doctors
- Verified insurance coverage to expedite patient claims
0-5 years of experience
Scheduled all follow up appointments for patients
- Filed and maintained patient records
- Distributed medical records upon request
- Assisted in various duties around the clinic such as ordering supplies, maintaining a clean workplace, etc.
- Greeted all patients and notified proper nursing staff upon their arrival
- Assisted the surgical team by filling out paperwork with patients and helping them change into proper surgical attire
- Once patient was sedated, helped surgical team to prep patient for surgery and ensure patient safety until the doctor arrived
0-5 years of experience
Advancement to front and training position for office manager
- Efficiently scheduled patients for three doctors and three hygienists.
- Presented and discussed treatment and payment options with patients.
- Specialized in verify insurances and patient retention records.
- Efficient use of the photocopier, scanner, fax machine, and Microsoft Word.
0-5 years of experience
Verified eligibility, benefits details and obtained authorization for in and out patient procedures.
- Answered a high volume of incoming calls from patients; patient pre-registration.
- Admitted patients for a wide variety of hospital services
- Collected deductibles and co-pays either by phone or in person from patients using several money collecting methods (IE: cash, check or credit card.)
- Referred patients who did not have insurance coverage to Financial Planners to seek state and county funded medical insurances (IE: Medi-Cal)
- Went over all necessary JAHCO literature in order to inform patients of their rights while in the hospital as well as to help maintain the hospital’s JAHCO accreditation.
6-10 years of experience
Patient Coordinator/Office Manager/Billing & Reimbursement
- Instrumental in establishing & credentialing a new physician practice
- Consulted with each new patient to review information, provide additional education, price quotes and scheduling assistance
- Able to quickly establish rapport with each patient to enhance and optimize consult to surgery conversion rates
- Simultaneously performed all aspects of A/R including coding, billing and collections
- Initiated and implemented computer upgrades to provide in-house electronic billing and remittance
0-5 years of experience
State License in Aesthetics
- Responsible for scheduling appointments as well as confirmations.
- Daily cash handling inclusive credits cards for our patient’s surgeries
- Responsible for maintaining patient records; including filing,
- Expertly applied treatments, which included: epi dermabrasions, micro- dermabrasions, Glycol treatments, salicylic treatments, therapeutic facials and assisted in minor surgeries.
- Maintained a comprehensive understanding of skin care industry and medical office practices in accordance to OSHA and HIPPA Laws
- Educated the patients in the overall maintenance of treatments and skin care while building relationships and scheduling them for their next appointment
0-5 years of experience
Provided executive-level administrative support to physicians. physician assistants, and nurses in the Heart & Vascular and Interventional Radiology departments.
- Managed department operations to ensure efficiency and productivity of visiting Pharmaceutical Sales Representatives.
- Worked closely with department head to ensure patient satisfaction through follow up calls.
- Responsible for patient services including answering patient queries about physicians and procedure.
- Coordinated projects to improve efficiency of procedures and meeting demanding deadlines.
6-10 years of experience
Appointment scheduling, telephone duties, patient registration, insurance verification, handling medical/dental records, filing, x-ray development, cashiering, computer work.
- Greeting and communicating with patients and insurance providers, copying and faxing documents, collecting cash and credit card payments, running end of day reports and making sure that cash, insurance, and credit card payments balance.
- Sending claims for payment to insurance companies for patients.
- Responding to patient reviews. Each hygienist would see eight to ten patients per day and I made sure that each day was full of patients, which would generate a profit of up to $300.00 per patient. Making about $6,000.00 per day on hygiene appointments alone.
- Kept overdue accounts down by collecting estimated co-insurance co-pays at time of service.
- Developed and maintained relationships with more than 4,000 active patients, becoming a familiar face with knowledge of insurance and discount plans, getting patients to make future recalls and those patients giving new patient referrals.
- Verified patient insurance information to determine most cost effective treatment plan for patients.
6-10 years of experience
Process and document incoming/outgoing patient inquires for doctor review or call back.
- Provide assistance in completing patient co-payments or insurance updates to file.
- Intake patient’s vital signs for documentation.
- Administer PAI, SCLR, P3 test to patients.
- Input patient scheduling, testing and cancellations..
- Review patient’s records for special instructions with doctor.
- Prepare patient documentation for interpreters.
0-5 years of experience
Responsible for opening and closing both primary offices.
- Prepared charts, documented new patient information, schedule/rescheduled patient appointments; took messages for techs and doctors.
- Check patient In/Out collected copay and any previous balances.
- Distributed all incoming mail, faxes and Rx prescriptions to appropriate staff members.
- Responsible for locating patient’s charts and filing away referrals and dictated letters.
- Good organizational and interpersonal skills.
- Familiar with intraocular pressure, keratometry, lensometry, visual fields, laser biometry, retinal photography, ocular tomography, auto refraction/refract and corneal topography.
0-5 years of experience
Delivered quality and compassionate care to every patient.
- Greeted parents and patients when they enter or leave the office.
- Verified patient insurance eligibility prior to appointment and ensure information is correct in the patient’s file.
- Ensured service limits are recorded and communicated with the clinical team prior to treating the patient.
- Ensured all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient’s appointment.
- Ensured all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient’s appointment.
- Called patients that have treatment that needs to be completed.
0-5 years of experience
Patient Coordinator
Manage day to day operations of office. Conduct all one on one consultations with patients. Go over costs and schedule all procedures as well as pre-operative appointments. Educate patients on skin care line and services.
- Ensure all patients receive the best possible experience
- Launched and monitor Demand Force to help create new business as well as maintain current business
- Marketing, website and patient surveys
- Recruit, hire, motivate and discipline staff as needed
- Handle all banking and finance
- Schedule all surgeries, pre and post op appointments and handle all financials
0-5 years of experience
working with patients and physicians in a fast paced work environment to provide the best customer service while ensuring patient privacy and confidentiality.
Tasks:
- Answering phones, registering and verifying appointments.
- Updating patient records, insurance, and demographic information in the system.
- Communicating with suitable staff about patient’s arrival
- Evaluating status of the waiting room on a scheduled basis.
- Making sure that patients are kept advised of wait times.
- Making sure that patient’s medical record are accessible for physicians.
0-5 years of experience
Triaged all patients to determine the priority of treatments based on the urgency of their condition
- Conducted daily drug screens for all patients
- Kept the flow of patients as efficient as possible for the schedules of doctors and counselors to minimize patient wait times and company payroll
- Completed stringent medical paperwork
- Keyholder
6-10 years of experience
Establish professional working relationships between lawyers and doctors
- Researched and developed new marketing strategies to help triple revenue
- Schedule monthly events to build relationships in the medical community
- Handle billing collections and maintain contact with insurance companies
- Interact with patients on daily basis, including scheduling and follow-up
6-10 years of experience
Establish professional working relationships between lawyers and doctors
- Researched and developed new marketing strategies to help triple revenue
- Schedule monthly events to build relationships in the medical community
- Handle billing collections and maintain contact with insurance companies
- Interact with patients on daily basis, including scheduling and follow-up
0-5 years of experience
Carful instrumentation and precise removal of plaque, calculus and bacteria above and below the gum line
- Utilizing the cavitron on every patient for the therapeutic lavage of the gingival tissue to removal of tenacious calculus
- Instructing home care techniques, specifically aimed to asses each individuals needs
- Caring for five to thirty patients a day, maintaining proper time management
- Thoroughly reviewing health histories, printing and evaluating insurance benefits and inputting patient information into the database
- Set up recall appointments using the Dentech dental software/Patterson Eaglesoft Dental
0-5 years of experience
Supported 25 physicians with administrative task
- Scheduled office visits and procedures for patients
- Responsible for verifying insurance eligibility including prior authorization process for operative and radiology procedures
- Expedite flow of work, initiated follow-up when necessary and anticipated priorities to ensure deadlines are met
- Scanned in all prior medical information into patients charts
- Responsible for the collection and posting of monies received
0-5 years of experience
Greeted new patients; reviewed surgical procedures
- Created detailed patient history records
- Scheduled patient appointments; discussed treatments;
- Imported and exported X-rays for referring doctors
- Verified insurance coverage to expedite patient claims
0-5 years of experience
Verified all patient insurance benefits.
- Requested pre-authorization for services provided when necessary.
- Handled all incoming referrals for new patients which included scheduling their appointment, verifying their insurance benefits, e-mailing them new patient paperwork, and faxing referring physician’s patient statuses.
- Helped with front office responsibilities when necessary. (Answered incoming calls, faxes, filing, messages, etc.)
- Trained incoming staff on office software.
6-10 years of experience
Responsibilities: Scheduled appointments, verified insurance coverage, collected co-payments and set up payment plans. Managed phone lines and directed patients to proper departments. Prepared and managed patient documents and waivers.
- Trained new employees
- Assisted in the transition to a new scheduling system
- Assisted in the transition from private practice to hospital owned group
0-5 years of experience
- Provided outstanding customer services.
- Scheduled office appointments for patients and answered telephone inquiries.
- Responsible for checking the accuracy and eligibility of patient insurances.
- Scheduled specimen pick-ups.
- Collected patient’s history and prepped them before the study.
0-5 years of experience
Patient Coordinator: meet with all patients one on one, explaining all treatment plans, answering all
patient questions regarding treatment and payment.
- Front desk check in check out (Softdent).
- Prepare and host all implant seminars with our doctors.
- Assist if needed.
- Handle all recall, and scheduling
- Ability to get acceptance in cases from $500 to $30,000
0-5 years of experience
Tracked and presented to staff monthly financial
health of practice reports in relation to productions,
collections, losses and new patient flow with extreme
accuracy
- Coordinated events and retreats
- Managed practice website and social media pages
- In office IT support
- Headed marketing committee
- Coordinated patient schedule with patient interaction
- Updated patient insurance information
0-5 years of experience
Scheduled and confirmed patient appointments.
- Compiled patient’s demographic information.
- Complied with HIPPA rules and regulations.
- Filed insurance claims and generated treatment plans.
- Posted payments to patients accounts.
- Called in prescriptions to the pharmacy.
- Coordinated follow up appointments with specialists.
6-10 years of experience
- Greeted and processed patients in a timely manner
- Verified insurance
- Handled high volumes of work efficiently and effectively in a fast paced atmosphere
- Verified completion of paperwork and correctly organized and filed
- Maintained and prepared medical records and reports
- Efficiently managed 10 line call volumes while meeting customer satisfaction
- Managed patient checkout process and scheduling
0-5 years of experience
Provide a smooth transition for the patient as they enter and exit the facility, as well as provide routine office support to the Office Manager.
- Answer patient inquires regarding treatment plans, billing, and scheduling in person as well as over the telephone
- Collection/posting of patient co-pays and account balances
- Verify insurance benefits and breakdowns through the internet and the telephone
- Scan backup documentation to insurance companies for prior authorizations and claim processing
- Run end of day reports and complete a daily deposit for the office
0-5 years of experience
Basic office duties; fax, copy, scan, organize charts, answer phones and file
- Managed and controlled busy patient flow
- Verified and authorized insurance benefits/eligibility
- Explained vision benefits to patients unaware of insurance coverage
- Pretested patients prior to being examined by Optometrist
- Notifying patients of pick-ups and dispensing materials
0-5 years of experience
Coordinate patient appointments and scheduling to ensure optimal clinician productivity and customer satisfaction.
- Support the business by providing exceptional customer service and cultivating relationships with referral providers and patients.
- Obtain and enter accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system.
- Process payments, collections, submit refund requests, prepare daily/monthly reports, Process insurance claims, file and pull patient charts.
- Go over patient feature treatment and explain cost effective ways to pay for treatment.
- Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction.
0-5 years of experience
Orient and educate patients on treatments, procedures, medications, and continuing care requirements for 6 oral surgeons
- Understanding and verification of insurance and corresponding co-pays and coverage
- Confirming appointments and informing patients of what needs to be done before surgery and necessary insurance information to bring to the appointment
- Handle protected health information in a manner consistent with The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
0-5 years of experience
Fax the daily schedule to a transcription company and patient charts to the radiologists.
- Review patient charts and study reports to ensure accuracy.
- Scan patient charts once received from the billing department and file into database.
- Process patient and doctor requests for diagnostic reports.
- Provide assistance to patients receiving care in nuclear imaging.
0-5 years of experience
As a Patient Coordinator in this busy pediatric dentist office, my responsibilities include:
- Extensive customer service duties performing patient check-in, check-out, receipt of payment, appointment scheduling, and answering phones.
- Interacting with Insurance Agencies to verify insurance coverage and pre-certify patient procedures.
- Performing filing duties and managing chart room/patient records.
- Performing other duties as assigned.
0-5 years of experience
Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient office environment.
- Communication with physicians and medical staff to ensure best patient care.
- Communication with patients and patient’s families to effectively meet their needs.
- Effectively verify insurance information using Availity and obtain pre-authorizations when needed.
- Uphold all HIPAA and Medicare compliance regulations; keep all HIPPA and OSHA certifications current.
0-5 years of experience
- Effectively manage daily front desk duties as well as a team of 8
- Prepared and balanced daily financial registers and submitted all forms and fees to the fiscal department, Post office charges and payments
- Prepare weekly patient coordinator work schedule
- Oversee shipments and deliveries to the office.
- Maintain and place orders for all office supplies.
0-5 years of experience
- Scheduled new and existing patient appointments
- Obtained demographic and insurance information
- Processed all new hires, terminations and severance packages
- Front desk check-in/check-out duties including collecting co-payments
- Scheduled and coordinated surgery cases with other members of the surgery team
- Verified medical insurance benefits and obtained necessary authorizations
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
