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Patient Navigator Resume Samples
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0-5 years of experience
- Conducted home visits to assess the medical and mental needs of the clients
- Upheld confidentiality and educated healthy living to those clients with HIV/AIDS
- Ensured that clients kept appointments as referred by their doctors
- Maintained a caseload of 30 individuals
0-5 years of experience
- Carried out safe and efficient transport of patients and items from nursing stations and rooms to designated testing rooms
- Learned the necessary communication skills necessary to interact with people of all ages who required varying levels of care
- Maintained professionalism and upheld patient confidentiality
- Created a comfortable environment for patients to assure they felt at ease during their time of sickness
- Provided emotional support to patients and their families by showing compassion and understanding
- Assisted in training and supervision of new employees
0-5 years of experience
- Managed patient experience from first visit at medical practice until end of service with practice
- Educated and guided patients through the fertility treatment journey
- Acted as a liaison between patients, doctors and other providers
- Scheduled additional providers and surgeries for patients based on treatment plan, insurance coverage and patient needs
- Used appropriate software to manage patient billing, payments, scheduling, communication and treatment notes
- Met with doctors, nurses and lab administrators to provide highest level of service to patients
0-5 years of experience
- Identified barriers with cancer patients.
- Written referrals for patients.
- Offered aid of transportation, health insurance, emotional stress etc. through programs from the American Cancer Society.
- Participated in events such as the Look Good Feel Better program for women diagnosed with cancer to boost their self-esteem.
0-5 years of experience
- Perform psychosocial assessments with patient who have frequent the emergency room four or more times within a 12 month period to determine the patient’s social and/or medical needs.
- Provide patient information to community resources to assist with social needs; collaborate with multidisciplinary team consisting of MD, LCDC and Nurse to determine patient’s medical needs.
- Link patients to PCP for follow up treatment; perform routine follow ups to ensure patient’s medical and social needs are met.
- Assist Emergency Room Social Worker with all Complex Discharge Planning
- Managed all Patient Navigators at LBJ Hospital
- Assisted with Hiring Process and Scheduling
0-5 years of experience
- Perform psychosocial assessments with patients who have frequent the emergency room four or more times within a 12 month period to determine the patient’s social and/or medical needs.
- Provide patient information to community resources to assist with social needs; collaborate with multidisciplinary team consisting of MD, LCDC and RN to determine patient’s medical needs.
- Link patients to PCP for follow up treatment; perform routine follow ups to ensure patient’s medical and social needs are met.
- Assist Emergency Room Social Worker with all patient discharge planning.
6-10 years of experience
- Schedule appointments for patients to have an ambulatory surgery procedure performed in the GI/Endoscopy suite.
- Reinforce pre-procedure preparation instructions. Ensure patient gets financial clearance from Patient Accounts.
- Call patients daily/weekly as a reminder of their scheduled procedure. Prepare daily panel for scheduled procedures.
- Obtain data and report de-identified pathology results to the NYC Dept. of Health.
- Maintain open communication among GI providers and nursing staff regarding scheduled procedures.
0-5 years of experience
Patient Navigator
- Schedule follow up appointments for patients being discharged
- Inputting data into company’s system
- Providing 48 hour callbacks to the patients on how their discharge went and reminders about appointments
0-5 years of experience
- Conduct intakes for new clients via the phone or in person
- Handle a caseload of clients with various types of clients
- Assess the needs of clients and help overcome any barriers to care
- In charge of any Spanish speaking calls, inquiries, or clients
- Assist in the Door to Wellness program which provides wellness classes such as yoga and nutrition classes to clients and caregivers
6-10 years of experience
- Responsible for facilitating the direction, coordination, and prioritization of patient flow and customer support of patients.
- Work closely with Patient Registration providing smooth transition for patients and families.
- Work closely with Director to maintain charge sheets along with changes, additions, or deletions as needed.
- Enters charges in billing system in a timely and efficient manner. Research billing-related problems, review charge sheets for discrepancies.
- Use of HMS for scheduling, CARE TRACKER for OR data and NAVINET for authorization.
0-5 years of experience
Educates patients regarding breast cancer diagnosis, testing, and treatment.
- Assists Radiology Physicians with all biopsy procedures.
- Collaborates with Primary Care Physicians to expedite diagnosis and referral to surgeon.
- Develops and presents educational programs for women in the community.
- Collects and tracks monthly data for presentation to Breast Patient Leadership Committee.
0-5 years of experience
- Co-facilitate and coordinate the National Diabetes Prevention Program
- Project Management for the Health Education
- Provide community outreach services to identify and assist those in need of health education services
- Provide all administrative support to the Director of Patient Programs
- Used laptop computer to record monthly meeting minutes and compiled them in a Microsoft Word-based file for future organizational reference
- Created an inventory management system for department needs to ensure efficient utilization of materials
- Link patients with community services and resources to help meet their need while collaborating with outside agencies such as Fresno County Health Department to obtain maximum results
0-5 years of experience
- Obtain patient information at the time of admission and assist in filling out forms, relevant documents and case histories.
- Complete insurance and other claim forms.
- Organize and maintain confidential medical files and records.
- Make and distribute daily schedules for doctors and staff.
0-5 years of experience
- Maintains caseload
- Coordinate services such as scheduling of appointments, and assists with registration form completion.
- Interviews clients
- Reviews records, and confers with other professionals to determine their suitability for participation in a specific program.
- Provides extraordinary care to patients as well as translations services for Spanish speaking patients
- Uses friendly, caring, courteous, and professional services ensuring that patients feel welcome and comfortable.
- Attended in-service and off site training seminars as designated for staff member
0-5 years of experience
Patient Navigator
- Strong organizational skills, ability to multi-task, and set priorities to attain a daily quota
- Proficient in Allscripts EMR, Salesforce, Flowcast, Excel, Word, Outlook
- Provide the utmost support and guidance in navigating patients through their network of care.
- Provide patient and family education in regards to external resources for patient care.
- Coordinate pre-admission testing requirements and insurance referral authorizations as needed.
- Impeccable accuracy, efficiency, and dependability
- Adapt readily to changes in processes and structure.
- Strong negotiation, influencing and problem-solving skills.
- Monitors all referral reports and is responsible for timely follow up.
0-5 years of experience
Patient intake / Updating data
- General patient Incoming /outgoing calls
- In constant communication with RN’s and staff
- Verifying health insurance
- Patient Assessments
6-10 years of experience
- Perform clerical duties such as ordering supplies, answering phones, text and voice paging, maintaining records management, and faxing.
- Offers administrative support to the nursing staff, patients, families/visitors, physicians, and other hospital staff.
- Scheduling appointment for patients.
- Retrieve and file documents, records, and reports.
- Verifying accurate healthcare information.
- Analyze incoming memos and reports in order to determine their significance and plan their distribution.
- Monitoring supplies, such as equipments, materials and paper copying.
- Retrieve and file documents, records, and reports.
0-5 years of experience
- Educate the patient on the policies concerning covered services and what to do in an emergency
- Inform the new patient about their rights for continuation of an ongoing course of treatment
- Complete the new patient brief assessment health screening
- Inform patient on their right to “free access” in receiving family planning services
- Advise patient of the availability of health promotion and educational materials including materials in alternate formats
- Advise patient about opportunities to learn more about Health Home policies and benefits
- Participates in care conferencing regarding the provision and coordination of services.
- Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences
- Assists the Care Management team in the monthly completion of billing for submission to the fiscal department, including weekly checks of patients’ Medicaid eligibility.
- Participates in designated program meetings.
0-5 years of experience
- Develop training materials and workflow process for navigators, including updating pertinent documentation, providing community resource information, on-site training and mentoring
- Ensure maintenance of program relationships with ED care team, outpatient providers, patients, and family members to facilitate excellent patient care
- Oversee productivity and quality by auditing cases, reviewing time and attendance, and developing coverage plans for staff
- Conduct data analysis of monthly patient referrals and patient navigator workloads
- Support patients who require immediate follow up care after discharge
- Work alongside the patients to heighten their experience within the system
- Assist patient navigators with documentation and assessments to ensure data quality and compliance
- Assist in making post discharge follow-up calls, appointment reminder calls, and appointment compliance calls within the designated timeframes
- Provide case load coverage as needed
0-5 years of experience
- Process referral request in a timely manner promoting continuity of care while preventing outside utilization
- Answer calls from patients and facilities out of a phone que
- Enter referral request that are received via fax and phone calls
- Review patient charts to determine if referral has been recommended by patient’s PCP
- When clinical clearance is needed to make a decision of approving a referral or not I review referral request and chart notes with the specialty nurse
- When external referrals are not approved, I convert the referral to an internal and help patient schedule appointments internally with a Atrius specialist
- Notify PCP’s when an external referral has been denied
- Manage and work on a report that is ran daily to keep track of urgent referrals placed by PCP’s
- Following the work flow “referral standards” making outreach calls to patient in an appropriate time frame depending on the urgency of the medical need
- Documenting patients chart to keep updates on referral progress
0-5 years of experience
- Conduct new patients assessment screenings
- Conduct outreach activities specially to the loss to care patients
- Input Case notes into RMA for the Core Services
- Provide expedited visits to patients for urgent situations such as hospitalization
- Inform Patients of our ancillary services and give them health education materials
- Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful.
- Assist the patient in selecting a Primary Care Provider (PCP).
- Offer assistance in arranging an initial visit with their PCP.
- Educate the patient on the policies concerning covered services and what to do in an emergency.
0-5 years of experience
- Responsible for in-person and telephone scheduling of patient appointments for various outpatient clinics’
- Assist with meeting PCMH and QARR measures; Call, send letters and review patient charts to ensure proper ICD 10 code usage
- Handle insurance verification, pre-certifications, referral requests and authorizations
- Assist with internal cash collection of patient co-pays and bookkeeping
- Create letters at patients request for school, IRS, camp, specialty physicians or other needs
- Handle faxes from pharmacies, insurance companies, test results, and consultation requests from other physicians
- Manage office supply inventories; receive deliveries and organize supplies in stockrooms
- Take initiative to implement new systems to save hospital staff time and improve patients’ experience
- Assist front desk staff with additional administrative tasks when needed
Healthcare Support Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
