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Patient Services Representative Resume Samples
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0-5 years of experience
Provided support to patients who had received treatment from hospitals throughout the United States where [company name]’s emergency medicine physicians are providing patient care.
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
- Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient’s accounts.
- Understand the importance of dealing with confidential information.
- Resolved problems or escalated to managers as needed -able to diffuse intense situations and frustrated callers.
0-5 years of experience
Provided support to patients who had received treatment from hospitals throughout the United States where [company name]’s emergency medicine physicians were providing patient care.
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
- Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient’s accounts.
- Understand the importance of dealing with confidential information.
- Resolved problems or forwarded to managers as needed to diffuse intense situations and frustrated callers.
0-5 years of experience
Executed excellent customer service and communication skills by verifying and collecting appropriate information, and scheduling and registering and recording patient data in an expedient and accurate manner
- Explained and applied hospital and federal policies and regulations to ensure proper patient care
- Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care cost to patients
- Performed cash, check, and credit transactions for the patient’s visit, diagnostic studies and supplies
- Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments
0-5 years of experience
Interpret claims and determine provider benefits for client explanation.
- Review reports and combine accounts to re-prorate billing.
- Updated client information to ensure prompt collections.
- Reduced patient billing concerns, assisted with charity applications.
- Initiated patient dispute resolution and escalated as necessary.
0-5 years of experience
Provided non clinical clerical support for the clinical staff, physicians and Management in a fast paced environment
- Managed switchboard, answering all calls from patients and outside sources directing questions and messages to appropriate in a timely manner and data entry
- Corrected patient’s Demographic data, scheduled appointments, Confirmed Referrals and Surgeries utilizing Epic daily
- Communicated with corporations, insurance and Pharmaceutical companies via telephone or correspondence
- Prepped, scanned, released, processed and maintained patient’s medical records, labs, orders, outside records
0-5 years of experience
Greeted and checked in patients in a friendly manner
- Collected co-payments and verified insurance coverage
- Scheduled and confirmed patient appointments
- Prepared new patient charts neatly and accurately
- Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary.
- Collected and posted payments and record receipts
- Balanced nightly deposits and complete credit card processing.
0-5 years of experience
Took patient calls; assisted patients with payments, payment plans and adding insurance, adjustments, etc.
- Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations
- Processed mail received from patients, attorneys, hospitals etc. and updated the accounts with detailed notes regarding the mail received.
- Updated claims information, identified proper insurance carriers, reviewed disputes, removed or referred accounts to collections
0-5 years of experience
Inventory management, prepared reports, handled accounts payable/receivable, managed office operations to ensure effeciency and productivity, handled payroll.
- Scheduled appointments.
- Contacted pharmacies to confirm receipt of correspondences.
- Spoke regularly to patients about billing issues, appointments, and procedures.
- Provided chair-side assistance.
- Performed basic administrative functions such as faxing, sending emails, kept & organized Dr. Abinaders’ schedule, created & filed patients records
0-5 years of experience
Promoted from Account Manager in order to manage the Cash Department, handle insurance denials/payments and communicate with patients while processing adjustments, co-pays, and deductibles
- Helped maintain the fastest open to close patient account turnover of any billing dept. in the Bay area.
- Processed payments made by Medi-Cal, Blue Cross, Blue Shield, Workers Comp, Cigna, and others.
- Interviewed job applicants regarding their candidacy for employment in the Cash Department
- Training new employees to use and navigate Epic, IDX, and MS4 medical record software to post payments and solve patient/insurance payment issues.
- Contacting patients for the purpose of processing co-pays/deducts and gathering payment information.
- Mastering the newly implemented medical software “Epic” and the older IDX/MS4 software using it to solve insurance and patient discrepancies involving bill payments.
- Managing hundreds of thousands of dollars in incoming electronic medical payments every month.
0-5 years of experience
Greeted patients at lobby, answered practice phones, and collected patient co-pays.
- Verified and updated patient demographic information and insurance information.
- Scheduled and rescheduled appointments in person and via phone.
- Scheduled appointments and referrals from other medical offices.
- Monitored work queues to ensure information was complete in EPIC HIS system.
0-5 years of experience
- Responsible for greeting, check in and directing the flow of patients
- Collected and verified complete demographic information in order to ensure accurate data entry
- Managed and screened multi-line phone calls (including emergency) triage calls to appropriate personnel
- Assisted in the referral process such as faxing referrals and scanning related documents
- Completed daily reminder calls to patients regarding upcoming appointments
- 09/03- UW Physicians “Special Recognition” award for outstanding contributions and productivity
Healthcare Support Cover Letter Examples
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Patient Services Representative
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
