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Patient Service Specialist Resume Samples
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0-5 years of experience
- Executed administrative duties by answering telephones, faxing, filing highly sensitive documentation
- Increased customer service and hospitality skills through assisting patients
- Organized office calendar through scheduling patient appointments
- Verified insurance information by contacting insurance providers
- Assisted therapists as needed for general clinic maintenance and up-keep
0-5 years of experience
- Provided support to the office manager, physicians, billing, clinical staff and most importantly, the patients.
- Responsible for greeting patients in a courteous, professional and timely manner.
- Regularly interpreted for our Spanish speaking patients in all departments.
0-5 years of experience
- Provided superior service to patients.
- In charge of entering new patients into the patient database, verifying insurance, getting authorization from insurance companies, putting together patient charts, scheduling patients and taking copays.
- Performed the daily reports which includes; some billing and coding entry, applying copays to accounts as well as manually entering charges that do not extract.
- Contacted hospitals, doctors and other imaging facilities to get reports for the therapist.
- Assisted the therapist with patients by setting up their equipment and instructing them in their exercises.
- Assisting therapists as needed for general clinic maintenance and upkeep
0-5 years of experience
- Received and answered incoming calls in a professional manner according to office guidelines
- Processed patient registration; scheduled and rescheduled appointments and processed cancelations for office visits and clinic procedures
- Filing patients medical records and submitting insurance forms
- Obtained referrals and authorizations; Collected co-payments and processed third party insurance verifications.
- Provided information, verbally and in writing to patients for full clarification of providers guidelines and or procedures while abiding HIPAA’s requirements
- Used my knowledge and understanding of medical terminology to act as a liaison between patients and insurance providers
- Assisted with patients with patient portal registration and navigation
0-5 years of experience
- Scheduled appointments, triage urgency of visits and follow ups, and communication
- Maintained provider schedules (7 physicians, 3 physician assistants, and 3 nurses)
- Assisting with onboarding of new hires and new system implementation training
- Obtained authorizations, scheduled referrals, entered lab orders and appointments, verified insurance, processed patient forms, letters and recall notices
- Daily charge document entry and edits
- Maintained office supply stock
- Assisted patients with billing issues and handled irate patient calls
0-5 years of experience
- Registered incoming patients and fielded, prioritized, and routed incoming phone calls
- Managed patient registration and updated patient records
- Greet patients and families and provide pertinent information regarding hospital stay
- Request patient charts, obtain required documents and signatures
- Responsible for care coordination for 32 bed Transplant Surgery and Renal Medicine unit
- Responsible for coordination of patient admits and discharge
- Work closely with Providers, Nursing staff and ancillary disciplines as patient advocate and subject matter expert on admissions and discharges
6-10 years of experience
- Greets patients and ascertains their need in a professional manner.
- Provide clerical support for an assigned department or area and coordinate daily patient activity
- Promptly answers and screens phone calls for the area, routing calls as appropriate within established customer service guidelines.
- Ensures patients understand test instructions and preparations. Provide directions to areas of the hospital and other general information.
- Obtain and verifies patient insurance information.
- Accurately completes orders for billing purposes in accordance with computer system protocol.
0-5 years of experience
- Provides clerical support in an inclusive work environment through scheduling, rescheduling, and canceling physician appointments
- Committed to a compassionate service by instructing patients on preparation of tests, procedures, routings, locations, and other general information.
- Optimizes productivity and efficiency by interpreting physician orders for ancillary tests, ensuring that an appropriate diagnosis code has been attached.
- Respects and maintains patient privacy and dignity.
- Adheres to HIPPA law at all times
0-5 years of experience
- Complete forms in accordance with company procedures.
- Schedule and confirm appointments for 300 patients daily.
- Verified multiple health insurance daily.
- Assisted nurses with front end duties.
- Answered multiple telephone lines.
0-5 years of experience
- Answer phone lines in a prompt and courteous manner, and handle appropriately
- Collect, maintain and endure accuracy of patient and insurance information through the use of standard business practice
- Understand visit types and proper utilization of questionnaires to efficiently schedule appointments.
- Daily management of electronic communication (Outlook messages, WebXchange, etc.)
- Mailing of appointment reminder letter with appropriate packets as assigned
0-5 years of experience
- Serve as the initial interaction for patients as they arrive for their radiology appointments and also transition to the appropriate area to prepare for their exams, while promptly notifying the modalities of their arrival
- Educate and provide professional guidance to new employees regarding the Mayo 2 South operations and processes
- Maximize personal efficiency of time wisely by preparing documents, such as vital sign documents, medication lists, review of systems, and also PPI questionnaires for interventional radiology patients that are confirmed for next day’s schedule
- Enhance the patient experience for interventional radiology patients by completing their vitals and then documenting the information in Power Chart, which assists with the basic triage of the patient
- Consistently seek improvement from leadership and colleagues to increase reception and rooming efficiencies
- Possess key critical thinking and decision making capabilities with the ability to resolve issues professionally and promptly, which increases the satisfaction for the episode of care experience
- Transported patients and patient related items throughout the facility in a safe, timely, and efficient manner
- Maintained an orderly, well-organized work area and keeps supplies and equipment readily available while ensuring proper storage of all supplies and equipment in the work unit
- Ensured that all pertinent items needed to complete a procedure were in place for our radiologists as they perform kidney, liver, lymph node, and thyroid biopsies for our patients in a sterile environment
0-5 years of experience
- In charge of the Customer Service Desk: assisted clients with over the counter, and telephone inquiries
- Assist and maintain of medical charts also electronic medical records
- Respond to the physical, emotional and development needs of patients
- Collect payments at check-in and check-out
- Greet Patients and schedule appointments
- Maintain office and lounge area, Scan and sort documents
0-5 years of experience
- Responsible for the clinical administrative functions of patient intake, scheduling, and registration, and clinic based activities required to ensure accurate billing and clean claims
- Obtain and track authorizations needed from insurance companies
- Assist therapists in patient care
- Take payments for services
- Maintain clinic cleanliness
- Order office/ therapy supplies
- Adept to answering high volumes of callers
0-5 years of experience
- Assist in maintaining physical and electronic files
- Assist new patients with insurance benefits, financial options and available pricing
- Utilize BIR’s system to record details of patient calls, clinic interactions, transactions and sales information
- Other support duties as assigned
0-5 years of experience
- Registration of patients
- Input insurance data into system for billing purposes and check eligibility and co-pays
- Answer switchboard for Urgent Care
- Collect Co-pays from patients
- When closing responsible for doing daily deposit and making sure money balances
0-5 years of experience
- Create a welcoming, positive, and inclusive environment for all patients and clients
- Operate appropriate software to schedule patients, verify insurance, and organize sensitive patient information
- Utilize multi-tasking skills while cross training to assist physical therapist with patient exercises and provide appropriate accommodation for specific injury
- Practice compliance protocol to ensure the safety of both patients and staff
0-5 years of experience
- Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information
- Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments
- Enters reviews and submits charges for patient procedures and services daily. Collects co- payments and reconciles all daily reports and deposits for accuracy
- Provides general office and clerical support to assigned out-patient/medical office
- Completes EMR fields for meaningful use compliance and ensures appropriate maintenance of patient records
- Ensures that all appropriate referral information is captured and that patient records are complete and accurate
- Implements appropriate procedures to increase on time appointment compliance.
- Super User for Athena & Phreesia registration systems
0-5 years of experience
- Overseeing a clinic of two therapists who see atleast 30 patients per day.
- Checking eligibility and benefit information for every patient.
- Submitting and keeping track of patient authorization and visit limits.
- Scheduling all new and current patients.
- Entering demographics, case details, and insurance information.
- Balancing out daily batches and patient reports.
- Posting charges/payments, working Accounts Payable.
- Receiving money orders multiple times a month for any cash taken in from patients.
- Collecting copays from patients at each visit.
- General administrative duties, reception, mail distribution.
10+ years of experience
- Manages the Patient Service center ensuring it runs efficiently.
- Provide support to physicians, billing, clinical staff and most importantly, the patient. Coordinates with clinical staff and obtained all required documents.
- Manages and ensures accuracy in all medical records.
- Adheres to check in and check out procedures.
- Provides exceptional customer service. Provides friendly and efficient telephone services. Registers patients in EMR system, verifies demographics and updates accordingly.
- Collects payments, prepares patient receipts, and draw blood for time of services patients.
- Respects and maintains patient privacy and dignity. Adheres to HIPAA law at all times
- Administers all phone calls according to required protocols.
- Investigates any complaints and delays.
0-5 years of experience
Work with a medical team to deliver highest quality patient care
- Verify Insurance
- Welcome and check out patients
- Insert patients personal information into database
- Scan documents into patient’s file
- Assist patients with paperwork and protocol prior to appointment
- Log and post payments through excel
- Assumes the duties of the President as needed/in the President’s absence
- Shadows the President
- Serves as an ex-officio member of standing committees
- Plans officers’ orientation and organizational retreats
0-5 years of experience
- Promptly answers and screen phone calls for the appropriate department
- Verifies patient demographics and insurance information
- Scheduling appointments, ordering diagnostic tests, and working closely with other departments to ensure patient care
0-5 years of experience
- Greets and registers patients.
- Completion of all necessary patient forms with proper signatures.
- Ensure that medical and billing office receives completed information.
- Provide outpatient policies and procedures to staff as well as patients.
- Notifies clinical staff of patient readiness.
- Monitored patient waiting time.
- Responsible for data entry and updating patient information in various systems.
- Responsible for tracking and obtaining insurance verification, authorization and coordination of benefits.
0-5 years of experience
Greet Patients
- Schedule Patients
- Process Payments
- Authorization
- Verify Benefits
0-5 years of experience
- Medical front desk Receptionist/Office manager
- Scheduling patient appointments, filing, data entry
- Billing, insurance verification, authorizations
- Multisite float, trainer
10+ years of experience
- Provides quality customer service to patients, clients and ATI employees.
- General organization of the office including data entry and maintenance of patient charts and records.
- Strong computer skills for documentation, reporting and communication
- Bilingual where client basis requires.
- Responsible for answering phones and greeting patients per customer service guidelines.
- Responsible for overall creation and maintenance of patient charts, including accurate documentation of phone calls, missed appointments, and filing.
- Responsible for daily communication with Corporate Billing Department.
- Ability to prepare professional written and electronic correspondence to multiple levels of clients, both internal and external.
- Ability to accurately handle monies, and ensure accurate accounting of funds at end of day in accordance with Patient Payment and Cash Handling procedures.
- Responsible for maintaining supply inventory as well as daily distribution of supplies.
0-5 years of experience
- Data entry of patient demographics into Therapy Source (TS) and RT Billing
- Verifying insurance benefits under Medicare, Medicare replacement and HMO/PPO plans using billing codes
- Scheduling patients in TS, making appointment reminders and managing patient incoming calls
- Managing patient charts through RT Billing and Therapy Source data bases
- Work in partnership with CBO, insurance payers and patients to ensure claims are processed accurately and in a timely manner
- Prepare daily reports and reconcile any issues that may arise with patient accounts
- Communicate with manager, therapists, and colleagues of any new information or updates on patient accounts
- Organizing incoming faxes and following up with referrals on daily basis
- Keep patients informed of financial responsibility and payments due on each visit
0-5 years of experience
- Manage the environment and efficiency of a small town physical therapy clinic
- Process and update patient and office paperwork
- Track payments and billing
- Coordinate scheduling among clients
- Fax and input new clients into the WebPT system
- Led community outreach and marketing
- Aid patients in exercises and plans of care
- Provide social and emotional support for patients when needed
0-5 years of experience
- Answering multi-line phone systems
- Accurately schedule appointments for multiple clinical sites per each protocol
- Gathering and entering patient demographics and insurance information
- Directing patients to proper locations for appointments
- Promotes and displays a cohesive working environment
- Customer Service
- Ability to work in a team setting as well as alone
- Meeting attendance policies and performance standards established by leadership
- Transferring cold and warm calls to correct departments
0-5 years of experience
- Checked patients in/out.
- Scanned patients demographics and medical reports.
- Trained new employees.
- Verified insurance coverage.
- Collected copays and deductibles.
- Assisted in ordering office supplies.
- Reconciling end of day reports and cash drawer.
- Triaged patients.
0-5 years of experience
- Schedule patient appointments.
- Schedule appointments to see a specialist.
- Send out specialist information.
10+ years of experience
- Independently provides support services such as processing incoming referrals, schedule patient
- Obtain and verify demographic and financial information through pre-registration process.
- Complete patient registration by obtaining consent for medical care and financial agreement.
- Process patient paperwork, coordinate care with other services.
- Triage patient telephone calls to clinical staff and provide information about services.
- Perform specialized clerical and technical duties to facilitate the delivery of patient care.
- Assist in orientating/training new staff.
- Manages referral que and obtain forms/medical records as needed.
- Reconciliation of daily feesheets.
0-5 years of experience
- Check In/Check Out
- Scheduling
- Answering all phone calls
- Insurance Verifications
- Workers Compensation Authorizations
- Collecting and Posting Payments
- Obtaining and Recording Money Orders
- Helped with patients during therapy
0-5 years of experience
Insurance Verification
- Checked in and out patients
- Collect co-pays & payments
- Filing
0-5 years of experience
- Check in and out patients
- Schedule patient appointments
- Medical Record release and requests
- Prior Authorizations
- Handle incoming and out going calls
- Handle incoming and outgoing mail
- Outgoing Referrals
- Take bill payments
10+ years of experience
- Patient Service Specialist II serves as an expert in gathering patient demographic information and ensuring reimbursement for services. The Patient Service Specialist II provides a range of advanced-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.
- The Patient Service Specialist I facilitate patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support. Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed. The Patient Service Specialist II identifies issues and participates in process improvements initiatives, facilitates or leads team meetings, mentors and trains staff in the department. Provides training on application, website and other resource access.
- General office duties including reception, filing, sorting mail, data entry, copying, scanning, faxing, ordering supplies.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
