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0-5 years of experience
Responsibilities were widely varied in nature and required the interpretation and application of a wide variety of procedures, policies and precedents.
- Developed and implemented strategic plans to enhance dental practice services and client base. Managed a faculty and staff of 30-38, including but not limited to the selection, training, evaluation, disciplinary action, complaints, compensation recommendations etc.
- Responsible for the direct financial and budgetary function of the practice, expenditure authorization, budget maintenance, reconciliation, general ledger reporting and analysis, impacting revenue generation. Managed all aspects of facility both clinically and operationally reducing expenditures by over 20% within six months.
- Trained new employees and staff to meet all standards and guidelines set forth for infection control, HIPAA and OSHA, as well as achieved patient quality and safety goals.
- Managed claims processing and collection of patient billing including auditing, training, and oversight of claims processing staff, including resolution of problems and concerns of clients, vendors and patients.
0-5 years of experience
Manage the day-to-day business operations of a multi-specialty clinic site that generates more than 55,000 clinic visits annually across multiple clinic specialties (Adult and Pediatric).
- Work closely with Medical Directors, Vice Presidents, and Administrative Directors in preparing and presenting benchmark statistics for financial and operational management.
- Develop and manage separate budgets for the Pediatric Clinic, Adult Clinic, and Clinic Administration totaling more than $2.5M in expenditures and $10M in gross revenue.
- Perform financial, reimbursement, cost and value analysis in conjunction with the departments of Finance, Billing, and Purchasing.
- Manage 25 direct staff reports that include: Nursing Staff, Medical Assistants, Patient Service Representatives, Schedulers, and an Administrative Assistant.
- Develop, analyze, and implement business plans for short and long term strategic growth.
- Collaborate with Marketing to strategically grow overall practice and provider volumes.
- Work with IT Specialist to ensure clinic workflow is optimized and streamlined to reduce inefficiency.
0-5 years of experience
Responsible for overall administration and operation of outpatient pain management clinic seeing on average 30 patients per day.
- Annual operational budget of $2,750,000.
- Supervision of front office, back office, physical therapy and billing staff. A total of 7 employees.
- Reported to the President/CEO/Owner of the corporation.
- Implemented change over from paper charts to Electronic Medical Records.
- Development of policies and procedures to ensure regulatory compliance, patient satisfaction, and billing accuracy.
- Oversee or complete all aspects of accounts receivable, purchasing, accounts payable, financial statements, payroll, physician credentialing, cost analysis, and budget creation, marketing, trending logs and projection data, human resources, and insurance and vendor negotiations.
- Increased revenue by 61% in the first two months after joining the organization by brining in additional revenue streams and improving billing accuracy.
- Ordering and maintaining inventory of all supplies. Negotiating all vendor contracts.
- Setting up and overseeing all aspects of risk management and quality of care programs including filing all necessary adverse incident reports.
0-5 years of experience
Recruited to prepare monthly financial statements for accountants and manage A/R, A/P and tax deposits.
- Directed staff and recruited/trained new employees.
- Maintained employee documentation regarding personnel files, payroll records and vacation/sick times.
- Processed patient statements, insurance claims and inquires.
- Procured supplies and maintained equipment.
- Coordinated bank deposits, insurance inquires and billings.
- Initiated advertising key to business development.
- Planned and launched electronic billing lowering A/R 69% in six months.
- Turned-around profitability from negative to positive status in120 days.
- Achieved 80% A/R increase through upgraded coding, diagnosis and encounter forms.
0-5 years of experience
Oversaw operation of both businesses.
- Processed Payroll, Accounts Payable, and Accounts Receivable.
- Developed, presented, & implemented new financial strategies for both businesses.
- Created physician proforma and business development plans.
0-5 years of experience
Responsible for all the practices operations of this 5 physician group practice. Managed the business and clinical staff. Responsible for all financial management components. Oversee managed care contracting, physician recruitment, staff training, as well as material management, purchasing of capital equipment and supplies.
- Designed strategies for physician marketing and enhancement.
- Oversight of the staff of 31.
- Worked with physicians and department managers to maintain efficiencies and quality throughout the practice.
- Financial management of the practice. Brought the practice out of a financial crisis of over $250,000 of outstanding debt.
0-5 years of experience
Ensured delivery of quality, cost effective patient care within a family-centered care environment by coordinating and participating in service-based and cross-functional performance improvement activities.
- Monitored the resolution and escalation of patient/family issues and coordinate special service recovery efforts.
- Budgeted for and planned to realize expected levels of professional fee and technical revenue; account for and routinely report on status and changes in revenue; generate action plans to address financial issues.
- Monitored operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels by establishing, and contracting for related service performance from other departments; adapt model based on strategic considerations and short-term fluctuations in the operating environment.
- Coordinated service and departmental planning and process improvements across patient care, research and academic dimensions; review proposed project initiatives strategic relevance and resource requirements; facilitate departmental prioritization.
- Provided support for new program development; support faculty recruitment process, credentialing process and faculty development.
- Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data in QuickBooks.
- Provided structured feedback for each staff member through yearly development plans and informal and formal follow-up; handle performance issues of staff.
0-5 years of experience
Support the Owner/Clinical Director in every aspect of cultivating company values, carrying out practice agendas and goals, controlling the budget and focusing on quality patient care while also striving for profitable results.
- Responsible for all areas of human resources, operations including patient coordination and liaison, insurance administration, supervision of all clinicians and administrative staff, all scheduling and staffing levels, payroll, and managing the hiring process from start to finish.
- Organization of training and evaluation processes for all disciplines in the practice.
- Opened a second location after 4 months in new position which included construction advisement, ordering all equipment, staffing, training and organizing grand opening.
- Implemented a changeover to electronic documentation which entailed organizing both locations with a training schedule, informational meetings, coordination with software company and then managing the launch.
- Highly proficient in Microsoft Office Suite, Quickbooks, ADP payroll and HR toolkit.
10+ years of experience
Practice Administrator for private adult and geriatric psychiatric practice
- Responsible for all Business Management, Accounting, Billing, Human Resources, Marketing, Office Management, HIPAA Security & Medicare Compliance, clinician credentialing, customer service, and day-to-day operations.
- Managed a staff of ten
- Also responsible for facilities management and has facilitated multiple office moves as well as expansions and fit-outs.
10+ years of experience
Accounts receivable and payable including posting patient and insurance payments.
- Follow up with all outstanding insurance claims.
- Ordering of office and dental supplies.
- Patient monthly statements, calculate and compile monthly statistics for the practice.
- Employee payroll including hygiene commission and associates production.
- Patient care advocate
10+ years of experience
As a proactive business partner to stakeholders (senior partner (BOD member), regional leadership, practice leadership (in both the healthcare and technology industries), and act as a liaison between them and their management, peers and organization. Managed a team of administrative assistants (assigning workloads, establishing performance goals and guidance through the review process).
- Arrange and coordinate business travel (both domestic and international), quickly and efficiently handling changes as they occur
- Calendar management
- Collect, maintain and follow up on action item lists coming out of meetings
- Plan, coordinate and execute all types of local and remote meetings and events
- Handle multiple tasks, switching priorities and focus as needed
- Accurate and timely handling of time and expense reports; reconciliation of corporate sponsored credit card
- Prepare or edit presentation materials for any type of meeting – internal or external.
- A troubleshooter and problem solver
0-5 years of experience
Responsible for human resource management and relations, recruiting, retention, benefit administration and advising, staffing, training, employee conflict and resolution, and employee work schedules.
- Manage a dental office staffing 52 employees with responsibilities of employee compensation, bookkeeping, accounts receivable and accounts payable, ledger accounts, patient collection accounts, insurance claim reporting and follow up, marketing and budgeting for dental practice.
- Ensure compliance with HIPAA, OSHA, FMLA, FLSA and other federal and state laws.
- Analyze practice vital signs monthly and implement policies to improve the financial health of the practice.
- Manage practice overhead with annual reduction in overhead.
- Monitor patient relations and retention.
- Manage and monitor computer and IT functioning.
- Payroll and all payroll related items are handled properly
- Prepare and facilitate staff and doctor meetings.
6-10 years of experience
Coordinate Multiple office functions that focus on computerized scheduling, electronic billing, reimbursements, collections, accounts payable/ receivable, patient records, data management and payment plans with a demonstrated knowledge of insurance carriers medical terminology and CPT/ICD-9 codes.
- Serve as a primary point of contact for and liaison between, patients, administrative staffs, physicians, therapist and technicians to facilitate proper lines of communication and expedient problem resolutions.
- Educate patients, providing explanations of test results and therapeutic treatment plans, participate in weekly meetings to evaluate patient cases and determine the need for referrals.
- Clinically assist during patient Physicals and treatments and expertly operating the EKG machine and also monitoring and noting patients vitals.
6-10 years of experience
Maintains daily office production of $8000-10,000.
- Presentation of patient’s treatment plan options.
- Account receivables, and account payable.
- Implementing of new systems within practice.
- Processing of insurance claims, and insurance claim follow up.
- Obtaining Prior Authorizations.
- Posting of insurance payments.
- Expanded knowledge in all areas of Insurance Billing.
- Expanded knowledge in all areas of Front Office.
Practice Administrator Duties and Responsibilities
Specific job duties for practice administrators vary based on the employer. However, there are several core tasks common to all practice administrators, such as:
Recruit and Oversee Staff Part of a practice administrator’s job is to recruit new staff with the appropriate medical credentials and assist with onboarding and training them. They also assign activities, offer feedback and developmental training, and conduct performance reviews.
Handle the Facility’s Finances Practice administrators act as financial managers and accounting professionals for their facilities. Their duties include developing and following budgets, processing payroll, creating financial reports measuring cash flow and profitability, handling invoices and checks, and coordinating with insurance companies for reimbursement.
Lead Improvement Activities Working with staff and outside agencies such as government bodies and insurance companies, practice administrators create plans to improve how their facilities deliver healthcare services. This can include improving the facility to solve quality issues, decreasing wait times for patients, and creating long-term plans to grow the facility’s profits and patient capacity.
Perform General Administrative Tasks Practice administrators make work schedules, manage records, order supplies, attend meetings, contact insurance companies and patients, and perform other general administrative tasks as needed.
Monitor for Regulatory Compliance Understanding state and federal laws and regulations regarding patient care and healthcare facility management is an important part of the job. Practice administrators continually monitor for compliance, coordinate with outside parties, and address any compliance issues promptly.
Practice Administrator Skills and Qualifications
Skilled in running all aspects of a healthcare facility, practice administrators are influential leaders who are comfortable working with people from all backgrounds. They usually have a bachelor’s or master’s degree, five years of healthcare management experience, and these skills:
- Understanding of healthcare systems – running a healthcare facility requires understanding healthcare principles, policies, and legal issues to ensure a safe and effective environment for patients and healthcare professionals
- People management – practice administrators participate in hiring, training, mentoring, developing, and leading the employees at the facility
- Business management – managing finances, assisting with marketing campaigns, buying supplies, collaborating with vendors, and keeping the facility maintained all require basic business management skills
- Organizational skills – keeping the facility running smoothly requires practice administrators to plan projects, effectively assign work and delegate tasks, and keep the work environment organized
- Interpersonal skills – solving conflicts between coworkers, encouraging collaboration, negotiating, and communicating with people inside and outside the facility all require practice administrators to have strong interpersonal skills
Practice Administrator Education and Training
Practice administrators typically need a bachelor’s or master’s degree in healthcare administration or business. Most programs include typical business courses in finance, human resources, marketing, project management, accounting, and strategy. Specialized healthcare administration programs add coursework in medical practice management, billing and coding, healthcare law and ethics, healthcare delivery systems, and healthcare policy. Since practice administrators need significant work experience, students often seek internships at healthcare facilities to obtain some hands-on experience. Practice administrators who work for nursing care facilities may need state licensure, although certification is usually optional for other facilities.
Practice Administrator Salary and Outlook
Considered medical and health services managers, practice administrators make a median annual wage of about $98,000, reports the Bureau of Labor Statistics (BLS). The 10th percentile of practice administrators receive $58,350, and those who earn the most make over $176,000. Many medical facilities give full-time practice administrators tuition reimbursement, healthcare and disability insurance, paid time off, pay bonuses, and advancement opportunities. With the BLS predicting 20 percent employment growth for the occupation through 2026, practice administrators can expect excellent job prospects, especially if they work in nursing care facilities or group practices. Healthcare facilities especially need candidates skilled in healthcare information technology and prefer those who have a graduate-level education in healthcare administration.
Helpful Resources
If working as a practice administrator sounds like a good fit, check out this list of helpful career resources.
American Association of Healthcare Administrative Management – practice administrators can join the AAHAM to qualify for certifications, network with other professionals locally and online, access a job bank, receive newsletters, and receive discounts on products and services for their facilities.
From Backpack to Briefcase: Professional Development in Health Care Administration – aimed at students studying healthcare administration, this book offers advice on getting initial work experience to qualify for a healthcare administration job. In addition to explaining job duties, it offers guidance on networking, interviewing, and writing resumes and cover letters.
Health Care Administrators Association – the HCAA keeps practice administrators informed about industry news and issues, offers educational and networking events online and around the country, and gives members access to exclusive job postings.
Career Opportunities in Health Care Management: Perspectives from the Field – individuals considering a healthcare management career can use this book to learn about required skills, common job duties, and different types of healthcare settings to work in. It uses case studies from current practice administrators to provide a look into the field.
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Practice Administrator
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
