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Unit Clerk Resume Samples
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0-5 years of experience
Greeted patients and visitors in the Labor and Delivery Unit and resolved all patient and visitor concerns.
- Performed general office duties; answered multiple phone lines, ordered office and medical supplies, maintained records management database systems, performed electronic filing and bookkeeping, maintained operative reports and multiple incoming inquiries.
- Entered electronically physician orders, patient information, and updated the charge master.
- Trained new unit clerks.
- Read and analyzed incoming memos, submission, and reports to determine their significance and proper routing, which also included faxes and emails.
- Was a self-starter who was able to follow instructions and make decisions with little to no supervision.
- Maintained all record-keeping procedures without error to include editing and proofreading of various documents.
6-10 years of experience
Provided administrative support to patient care units, by ordering labs as requested by physicians reviewing and verifying medical records, entering dietary and medical orders into application system, responding to phone calls, and paging nurses via electronic system
- Created, maintained, and closed patient charts
- Obtained and documented vital signs, glucose testing, and pulse ox measurements
- Prepared patient rooms for new admissions
- Provided direct care to patients, including and not limited to bathing, dental care
- Obtained and documented vital signs, fluid input and output
0-5 years of experience
Prioritizes and works independently in organizing the nursing unit station, keeping station clean and presentable.
- Call consults and input orders for physicians.
- Ensures call lights and telephone are answered in a timely manner and ensures messages are recorded and delivered in a timely manner.
- Serve as liaison between physicians, staff members and other departments.
- Answers telephone in a courteous manner exchanging information in an appropriate manner.
- Properly plans/organize work for assigned shift to properly utilize time, resources, manpower and supplies to ensure patient receives appropriate quality care.
0-5 years of experience
- Greeted, assisted and directed patients and their families
- Acquired necessary paperwork and set up charts for Transplant, Cardiothoracic and Telemetry patients.
- Assisted with the admittance and discharges of the patients in the hospital computer system.
- Assigned the cisco phones and designated which service the nurses and techs will be caring for.
- Maintained floor stock for the nutrition rooms and nurse stations.
- Responsible for reaching out to different departments for maintenance issues, technical support, housekeeping, transportation, bed control and in room dining.
6-10 years of experience
Assisted nursing director and nursing supervisors to admit and registers new patients to the dialysis unit
- Coordinated and scheduled department meetings and prepared minutes of the meetings
- Collected and prepared monthly statistical reports for the department meetings
- Facilitated daily flow sheets for dialysis patients
- Collected records of patients’ blood work and dialysis information
- Maintained and operated dialysis machines
- Maintained records, schedules test and maintain neat and safe work area
- Managed various tasks for patient care, including arranging for transportation
- Communicated census to on-coming unit clerk
- Assembled, maintained and breaks down patient charts and ensuring medical documents are filed correctly
10+ years of experience
Unit clerk in high paced emergency room environment, coordinating medical procedures,
patient exams, lab work, and physician schedules in response to level one and two
traumas.
- Manage and execute dynamic integration of medical providers, specialists, and patients
- Deal directly with family members of trauma victims to provide primary contact to patients, hospital staff, and facilities.
- Provide German and English translation to patients, family, and staff.
0-5 years of experience
Transcribe written physician’s orders and monitors and processes E orders to expedite completion of patient care
- Use proper telephone procedures and does so in a courteous manner. Exhibits a positive and cheerful attitude toward all customers
- Accountable for maintaining accurate unit census information, posting reports, ordering and stocking supplies, and accurate entry of charges
- Accountable for maintaining order of patient records according to established policy
0-5 years of experience
Assists in keeping nursing units organized by facilitating communication between caregivers, patients and visitors.
- Coordinates patient flow and activities by arranging transport and assigning beds.
- Establishes patient record by preparing and managing charts and completing patient identification information.
- Assists in the daily operation of patient care by calling in consults, transcribing physician orders and recording critical lab results.
- Maintains unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
0-5 years of experience
Entered clinical information and physician orders into the unit’s computer documentation system
- Discharged and admitted patients immediately on computer upon arriving and leaving the unit
- Responsible for ordering and maintaining supplies for Unit
- Prepared patient logs and charts for patient admissions, transfers and discharges
- Performed clerical functions in compliance with hospital policies and procedures
- Responsible for courteous, accurate and timely communication of information as well as relaying messages immediately.
- Evaluating and interpreting EKG readings of patients on heart monitors in hospital
- Assisted physician with Percutaneous Endoscopic Gastrostomy tube placements, processing and sterilizing equipment, while also training others of this position as well.
0-5 years of experience
- Assemble patient charts by using the appropriate caremaps in accordance with patient diagnosis.
- Assist with medical orders by entering laboratory work, radiology, cardiology, physical & occupational orders in the LDX System. The job requires accuracy and promptness.
- Receive and answer telephone calls with proper conduct and etiquette. Observe HIPAA for the protection of patient privacy. Disassemble patient charts when discharge orders are written by the doctors. This also requires notifying housekeeping for the clean -up of the vacated rooms.
- Order items needed from Distribution Department.
- Assist patients and visitors when help is needed.
- One to one or sit in job to patients requiring close observation due to medical condition.
0-5 years of experience
Creates and maintains patient charts according to established protocol. Ensures all required records are properly filled ( lab results, pathology reports, progress notes, records from other providers, etc. – all clinical documentation must be initialed by a physician before filing)
- Responsible for the management of patient case load
- Coordinate patient care and physician activity by greeting all visitors, answering telephone calls, scheduling appointments, calling carriers for pre- authorizations, and maintaining and filling patient charts.
- Maintain oral and written communication with referral sources documenting patient compliance
- Recognize anti-social thinking, feelings and acting, and demonstrate and reinforce concrete alternatives
0-5 years of experience
Facilitate the flow of patients throughout the medical center by accurately transferring and discharging patients in the appropriate systems in a timely manner
- Maintain and adjust schedules to enhance team performance
- Answer and transfer telephone calls using a multi-line phone system
- Perform data entry and data management operations for the organization
- Coordinate patient transfer with other area hospitals
- Obtain test results from other departments and report to respective nurses
- Perform clerical and administrative functions for the health care unit
- Ensure that transportation appointments are arranged for patients
- Scanning of patient medical information
0-5 years of experience
Responsible for performing a variety of clerical duties utilizing computers, phones, Xerox copiers, fax machines, and maintaining documents in filing cabinets
- Updating and organizing patient information on the nursing unit
- Coordinating workflow within the unit as well as collaborating with other units and departments for transfer of patients
- Report pertinent information to immediate supervisor and clinical nurse manager
- Respond to Inquiries and requests from staff personnel, patients and their families
- Assist RN’s in ordering blood and blood products for timely transfusions
- Formulate discharge packages for patients being transferred to other facilities
10+ years of experience
Perform various clerical or administrative functions such as filing laboratory results and organizing patient files
- Answer telephones and direct calls to appropriate staff and/or location
- Operate office machines such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Receive and route messages or documents, such as laboratory results, to appropriate staff or location
- Work on ICU/CCU and various units within the hospital
- Provide physical support to patients and assist patients to perform daily living activities, such as getting in and out of bed, bathing, dressing, using the toilet, standing, walking or exercising
- Take and record vital signs such as temperature, blood pressure, pulse, and respiration rate, as directed by medical or nursing staff
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints
- Answer patient call lights or intercom systems to determine patient needs
0-5 years of experience
Answer multi-lines switchboard phone and transfer calls to appropriate departments
- Enter patient vital signs into hospital database
- Organize and file patients medical records, as well as prepare newly admitted patient charts
- Remove discharged patient’s information from charts
- Deliver medications and machines for nurses as well as forms for supervisor
- Maintained nurse station and complete copies of routine schedule for staff
- Monitor and answer patient call bells and inform Patient Care Technicians
- Feed patients, filled and distributed patient water pitchers, replace nursing gloves and restock nurse
0-5 years of experience
Communicate with physicians for patient consultations as well as with other floors and departments to meet patient needs. Makes urgent requests to on call supervisor when necessary.
- Respond to patient pages and communicates to nursing staff what patient needs and requests are.
- Order labs, scans, diets and schedule special procedures including surgeries for patients per the wishes of physicians, physician assistants, nurse practitioners, registered nurses, therapists, and dieticians.
- Arrange follow up appointments, transportation, and outpatient procedures as well as communicate with case managers, insurance companies, and other hospitals and facilities to ensure patient needs are met upon patient discharge.
- Coordinate and file patient charts that includes paperwork related to admission history, previous records, home prescription medications and written physician orders and notation.
0-5 years of experience
Responsible for assisting RN in tasks associated with Patient Care
- Provide comfort and support to patients and families during throughout the health care process
- Responsible for acquiring various Patient bedside testing, EKG’s, blood draws, vitals
- Document all duties as performed on Patient in Patient chart
- Train all new staff and maintain education for all staff at Flower in Safe Patient Handling
- Work and train First Aid volunteers for all events at the Huntington Center and Fifth Third Field
0-5 years of experience
Maintenance tasks relating to chart order, chart accuracy and chart current data.
- Keep all necessary lists and schedules.
- Answer the telephone in a professional manner; direct calls to appropriate individuals and/or take messages.
- Stock units with office and medical supplies weekly; prepare requisitions to maintain established inventories.
- Fax and photocopy information as needed.
- Coordinate specific work tasks with other personnel within the unit as well as within other units and departments in order to ensure the smooth and efficient flow of information.
- Respond to inquiries relating to the employee’s particular area within given timeframes and within established policy.
- Participate in computer training and assume gradually increasing computer-related responsibilities.
- Competencies Collaboration Skills
0-5 years of experience
Monitored patient changes
- Took and recorded vital signs
- Used Cerner system for charting
- Answered phones and prepared messages
- Followed doctor’s orders for patient care
- Assisted with wound care
0-5 years of experience
Unit rounds, tally of patient in/out of bed, label rooms and tagged patients.
- Create/achieved chart for admitting and discharge patient.
- Monitor phone, schedule clinic appointment for the doctors.
- Keep a record of occupied/unoccupied bed for new patient.
0-5 years of experience
The Unit Clerk is responsible for the secretarial duties in the patient care area in accordance with the Hospitals’ mission, physicians and patient expectations.
- Greet each individual with a courteous and professional manner.
- Assist all those who need assistance
- Answer telephone with appropriate greeting.
- Assigned to take vitals on assigned patients.
- Hand out medications ordered by physicians.
- Protect the confidentiality of all patients and their families.
- Ability to multitask in a fast paced environment
- Maintain confidentiality according to hospital standards.
- Responsible for filing and inputting meds
0-5 years of experience
Maintain patient safety for patients placed on 1:1 precautions
- Provide administrative support to various units within the hospital
- Manage all phone calls and call light requests
- Manage communication between technicians and RNs
- Maintain order within patients’ medical charts
- Enter orders from physicians and RNs for various tests, labs, dietary requirements, and other patient needs into McKesson EMR Live
0-5 years of experience
- Processed medical records, referrals, and medical clearance for upcoming surgeries
- Utilized faxing, filing, and emailing documentation to appropriate units
- Handled telephone interactions with employees and superiors of various departments and resources
- Handled telephone interactions with employees and superiors of various departments and resources
0-5 years of experience
Entering orders from physicians for patients testing and medication.
- Developing and maintaining a spreadsheet used by the ER department. This is used monitor the census in the ER, Where patients go after treatment, and specific reasons patients come into the ER. This spreadsheet is used for many different audits performed in the ER department.
- Meeting and greeting each patient or family member that comes to the ER and to make them feel comfortable during their visit to the [company name] ER.
- Perform EKG as ordered on Patients.
- Perform and record hourly vitals on Patients while they are in the ER.
10+ years of experience
Involved in RN education of IHIS transition from paper to electronic charts
- Responsible for relaying patient needs to nurses, therapists and physicians
- Able to read, write and speak Spanish conversationally
- Utilize IHIS, Excel and Clairvia computer programs daily
- Order medical and office supplies for unit
- Answer multi-line phone, transfer physicians to appropriate staff
- Answer patient calls and relay accurate information to appropriate staff
0-5 years of experience
The Unit Clerk is responsible for the secretarial duties in the patient care area in accordance with the Hospitals’ mission, physicians and patient expectations.
- Greet each individual with a courteous and professional manner.
- Assist all those who need assistance
- Answer telephone with appropriate greeting.
- Assigned to take vitals on assigned patients.
- Hand out medications ordered by physicians.
- Protect the confidentiality of all patients and their families.
- Ability to multitask in a fast paced environment
- Maintain confidentiality according to hospital standards.
- Responsible for filing and inputting meds
0-5 years of experience
Print and deliver admission paperwork to the nurse
- Input orders and documentation into the computer in a timely manner
- Coordinate proper room assignments for patients
- Inform patients and families of the policies for the Behavioral Health Unit
- Assist in recreational therapy
- Perform patient care
0-5 years of experience
Receive oral and / or written duties from Unit manager for the day.
- Complete necessary medical and administrative records upon the Resident’s admission, transfer and or discharge in accordance with our established charting and documentation policies and procedures.
- Direct visitors to resident rooms or any concerns to appropriate nursing personnel.
- Answers phones, page calls, deliver messages to appropriate personnel/ residents.
- Maintain bulletin board information. Adding new admissions and discharges, room changes and residents sent out to emergency room.
- Responsible for maintaining and setting follow up appointments for residents, informing the residents, and their families and nursing personnel.
- Responsible for scheduling transportation for residents for outside appointment (i.e., Physicians, Diagnostic testing, dialysis.
- Coordinate consult for residents with Podiatrist, Psych., and all other consultants. Notify consultants.
- Admissions/ room changes, make necessary identification changes for room, resident and Medical records.
- Enter any and all labs taken from Physicians orders. Code orders from lab book and organize for designated lab drew daily.
- Separate and distribute laboratory report daily, flagged in residents charts for doctors to be notify if needed.
10+ years of experience
- Main Unit Clerk in Critical Care Unit
- Transcription of physician orders of laboratory and diagnostic testing
- Liaison between patients and physician
- Directed patient and physician calls
- Maintained patient records and unit stock
6-10 years of experience
Assistant to Director of Nursing: perform assigned secretarial and clerical tasks, answer phones and take messages
- File all residents medical documentation and discharge information
- Reorganize residents charts to facilitate easier view
- Hands-on experience in helping nurses with performing daily tasks including taking patients’ vitals and copying records from the nurses’ record onto patient files
- Maintain unit supplies inventory by checking stock to determine inventory level; anticipate needed supplies; place and expedite orders for supplies; verify receipt of supplies
- Schedule C.N.A.’s to fill in for sick days
- Make doctor appointments and transport patients
- Provide personal care assistance to residents for their daily needs
- Meal preparation, serve meals, make beds and keep rooms clean
- Respond to call bells and assist residents with their needs
6-10 years of experience
Retrieved referrals and scripts for resident appointments.
- Stocked nursing station with materials that were needed.
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing walking, or exercising.
- Verified resident’s insurance coverage.
10+ years of experience
Screen multiple phone lines, visitors, as well as sort and stock
all paper documents.
- Place patient orders in the Aecis system. Admission and discharge of patients daily.
- Put charge entry into Last word system for billing purposes.
- Record refrigerator temperature for Department of Health. Check and prepare PKU log for pick-up. Review and maintain census for unit daily.
- Back-up for hearing screen and circumcision billing Last word. Pencil in employee schedule booklet.
10+ years of experience
Perform clerical functions for the unit
- Answer multiple phones lines and transfer them to the appropriate person/department
- Monitor cardiac patients
- Correspond with physicians and nurses to ensure the best patient care possible
- Greet visitors and patients at the desk in a courteous and friendly manner
- Maintain a log of all Admissions, Discharges, and
- Check out blood products from the lab
- Scan documents into patients electronic records
- Answer patient call lights
10+ years of experience
Data entry, answer multi-phone lines, fax, photocopy.
- assist with patient daily activities
- perform venipuncture and skin punctures to obtain blood samples
- prepared and organized of patient specimen for testing.
- deliver blood samples to various departments required.
- perform electrocardiogram, urine analysis and blood testing.
- perform laboratory computer operation.
0-5 years of experience
Transcribe physician orders.
- Ensure call lights and telephones are answered in timely manner.
- Properly prioritize, plan and organize work.
- Serve as liaison between physicians and nursing staff.
- Adhere to HIPPA’s confidentiality.
- Assist nurse/physicians as needed.
- Assist in PBX area as needed.
0-5 years of experience
Assist fellow coworkers with any IT related Complication that aroused.
- Keeping inventory of supplies, equipment employees have and Equipment.
- Keeping documentation of software
- Making sure tickets are up to date
- Keeping things organized and running smoothly
- Pulled reports from our ticketing system
- Customer Service within the company
0-5 years of experience
- Admit, transfer and discharge patients on one or more inpatient units
- Receive and assist patients, visitors and staff providing excellent customer service
- Answer patient calls in a professional manner
- Process physician’s orders, and referrals
- Respond to emergent situations in a calm, correct, and professional manner
- Record and coordinate patient appointments and tests
- Procure supplies, equipment and services for patients
- Maintain census information.
- Assist in the training of new unit clerks, and orient staff to new policies and procedures
0-5 years of experience
Organizing patient charts.
- Update records upon the completion of each patient’s visit.
- Responsible for maintaining over 500 charts.
- Ongoing communication with staff.
0-5 years of experience
Handle all incoming mail and calls
- Smile and Greet patients and visitor’s
- Scheduling appointments and confirming appointments for patients
- Chart filling, Faxing
- Enter information in the computer
0-5 years of experience
Greet patients and visitors
- Answer telephones
- Any faxing and copying duties
- Transcribe all Physician’s orders
- Record patient’s vital signs and weight into patient charts
- Perform all admission, transfer, discharge and expiration functions according to hospital policy
- Assign patient beds under the supervision of a charge RN or Unit Care Coordinator
- Maintain patient charts and records in proper order for all health care personnel
- Filing laboratory reports, Physician Dictations and exams
- Provide a clear and well organized work environment
0-5 years of experience
Answering muliple phone calls
- Charting/Maintain patient’s paper chart
- Transcribe doctor’s orders
- Greet the doctors and new patients when they arrive on the nursing unit
- Answer patient’s call lights and relay patient request to the nurse
0-5 years of experience
Performs as the coordinator of communication for the unit
- Facilitates patient data management
- Collaborates with nurses, physicians and staff for delivery of patient care
- Provides additional support as needed
0-5 years of experience
Order supplies for unit
- Stock supplies in all areas
- Answer phones and allow visitors in on locked unit
- Transcribe orders written by nurses
- Keep orderly unit
- Coordinate patient activities with other units such as surgeries if needed
- Laundry
- Admit patients when transferred from other unit
0-5 years of experience
- Admitted, registered and arrived patients via EPIC.
- Discharged and transferred patients via EPIC.
- Scheduled patients for appointments.
- Forwarded calls to appropriate parties.
- Entered labs and diets for patient on Telemetry Unit via Keane Clinicals.
- Scheduled transportation for patients via Teletracking and/or EPIC.
- Contacted Organ Donor Service directly after expirations.
10+ years of experience
Answering multiple phones lines
- Answering patient call lights
- Assisting physician assistants with morning and afternoon patient visits
- Preparing charts for admissions and tearing down charts at discharge
- Ordering supplies for our unit
- Scheduling appointments
- Scheduling EMS for patient pick-ups and transfers
- Printing daily paperwork for doctors and staff
- Greeting visitors and answering questions
- Entering doctor’s orders into the computer
- Assigning patient rooms for admission
0-5 years of experience
- Answer all incoming telephone calls
- Answer client inquiries
- Schedule appointments for counselors
- Prepare and maintain client charts
- Data entry
- Have acquired knowledge over multiple contracts to better assist clients in need of substance abuse treatment
- Interview clients and explain contracts for program enrollment
- Create documents for program use
- Prepare court reports for clients
0-5 years of experience
- customer service
- clerical duties
- prepares food item and assembles ready foods for patient trays
- deliver food trays to patients units and dining area
- cash handling
- keep unit area organized and clean
- assistance to others
10+ years of experience
Transcribe orders from charts into the computer
- Call in consults to doctor’s office
- Answer phones
- faxing
- draw morning labs
- draw stat labs
- draw routine and timed labs
- assist patients with daily activities
- take and chart vital signs
- perform electrocardiograms and acupunctures
Unit Clerk Duties and Responsibilities
The duties of a unit clerk depend on the needs of the employer and the patient load. However, our analysis of job postings shows some tasks common to most holding the position, including the following:
Greet and Serve Patients A unit clerk is often the first person patients encounter in a given department. Clerks extend a pleasant welcome and inquire about the purpose of the visit. They then proceed with appropriate actions, such as directing patients where to sit, guiding a visitor to a room, or notifying medical personnel of a patient’s arrival.
Handle Phones Unit clerks handle incoming calls. They provide basic information (such as hours of operation), take messages, schedule appointments, and route calls to others. They also ensure callers aren’t on hold for too long.
Perform Clerical Duties Unit clerks fax, scan, sort mail, copy, evaluate stock, order supplies, schedule departmental meetings, deliver flowers, transcribe, and perform other basic office tasks. They also serve as a liaison between departments – calling maintenance to change a lightbulb, housekeeping to deliver more sheets, or tech support to deal with a computer glitch.
Maintain and Update Files Timely data entry of physician orders and patient information keeps files up to date, complete, and ready for future use.
Follow Directions As important helpers, unit clerks carry out instructions from doctors and others on staff. For example, they may be called upon to page a physician, set up lab tests, acquire paperwork, assist with admittance or discharge, arrange transport, or enter dietary orders into the system.
Provide Patient Care Depending on what the individual employer considers the scope of the job, unit clerks may prep rooms for patients, take and document vital signs, operate a dialysis machine, and perform other hands-on tasks.
Unit Clerk Education and Training
No minimal education requirements exist for this position beyond a high school diploma or the equivalent. Employers like to see evidence of computer literacy in order for new hires to quickly master the establishment’s software. Knowledge of medical terminology and fluency in a second language can also provide an edge to getting hired. Newcomers receive on-the-job training from experienced clerks.
Unit Clerk Salary and Outlook
Unit clerks earn a median annual salary of about $30,000 ($13 per hour), according to PayScale. Workers on the low end of the pay range make roughly $19,000 ($10 per hour), while the highest paid earn more than $44,000 ($18 per hour). Full-time unit clerks typically receive medical and dental benefits. Paid sick days and vacation also are common perks. Future employment opportunities for unit clerks look promising due to two factors. The aging of baby boomers will increase the need for medical services and support staff. Also, healthcare is among the last industries to fully embrace recordkeeping technology and will continue to need employees to enter information into systems.
Helpful Resources
For more information on a career as a unit clerk, check out the following sources we’ve compiled:
American Hospital Association – since 1898, this organization has been a source of information on healthcare issues and trends
Medical Office Assistant and Unit Clerk Certificate – this YouTube video put out by the Southern Alberta Institute of Technology shows actual unit clerks in action and discusses the qualifications needed for success
Medical Terminology for Dummies – this entry in the popular yellow-and-black series of books helps unit clerks better understand words and phrases likely to be encountered in healthcare settings
Job Readiness for Health Professionals: Soft Skills Strategies for Success – be ready to shine in a medical environment with this book focusing on communication, social graces, teamwork, and other traits employers look for when hiring unit clerks
Healthcare Support Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
