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Guest Service Agent Resume Samples
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0-5 years of experience
Checked in and out hotel guests in a confident, professional and friendly manner
- Provided assistance during guest registration and departure
- Assisted guests with questions and billing issues
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information
- Provided accurate daily accounting procedures and handling of cash
- Communicated information of immediate area, services, attractions, and events to guests
0-5 years of experience
Anchored evening shift, ensuring its smooth functioning.
- Raised guest satisfaction scores over 20%.
- Conveyed information to guests about local attractions in and around hotel.
- Communicated between all departments regarding relevant issues.
- Projected professional image at all times.
- Assisted in training new agents.
- Served as occasional concierge and night auditor.
0-5 years of experience
- Answered an average of 40-60 calls per day by addressing customer inquiries, problems and providing new production information.
- Greeted customers entering the hotel to ascertain what each customer wanted or need.
- Politely assisted customers in person and via telephone.
- Investigated and resolved customer inquiries and complaints in timely and empathic manner.
0-5 years of experience
Greeted and registered guest, providing prompt and courteous service.
- Resolved guest challenges throughout their stay.
- Assisted guests with check out payments or charges.
- Answered telephone calls and email inquiries.
- Recommended restaurants, wineries, and other tourist information.
0-5 years of experience
Managed and serviced over 200 calls daily pertaining to guest issues and/or hotel inquiries
- Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills
- Successfully streamlined guest check in and checkout procedures by ensuring timelines
- Respond and take action on guest complaints and problems and make sure to find solution
- Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager
0-5 years of experience
- Created, edited, & updated guest reservation.
- Worked with housekeepers to ensure the quality of the rooms.
- Provided information to guests about hotel services & amenities.
- Responded & took action concerning guests’ complaints.
- Set up & organized corporate/company profiles & negotiated hotel rates.
0-5 years of experience
Liaison with clients at this five star resort/marina
- Insured guests were completely satisfied
- Audited accounting and guest experiences
- Completed interaction with guests to enhance their experience
0-5 years of experience
Check guest in and out promptly, greet and assist all internal and external guest.
- Assist our guest warmly, efficiently and professionally in all front office related duties.
- Greet all arriving and departing guest with great energy and in a friendly manner.
- Obtain credit card and personal information from guest at check in.
- Update database with all new and additional guest information.
- Complete daily checklist of chores from Guest Service Manager.
0-5 years of experience
Greet guests arriving and departing resort, providing a professional and enjoyable experience.
- Obtain and process payments according to company policies and procedures.
- Accommodate guest requests promptly and courteously, maintaining excellent customer service.
- Maintain communication with other departments to ensure quality service.
- Inform guests of local attractions/amenities offered in resort.
- Member of Executive Guest Services Committee.
0-5 years of experience
- At the check-in counter, greeted guests, validated reservations, provided complete information and directed them to the next steps of the travel
- Carried out ticket reservation operations and kept customers updated on any changes
- Communicated consistently with the valued customers to update them on latest events and offering of the Kingfisher family
- Trained the new Joiners on soft skills, grooming and Flight Management Software (SABRE).
- Worked with supervisors and duty managers regarding serious issues, client feedbacks, upcoming changes in flight timings and came up with an action plan
- Conducted briefing and de-briefing sessions in the absence of the duty managers, along with the supervisors.
- Received appraisals for working over time during the hour of need and handling the discomforts of the passengers during delays.
- Prepared weekly reports on excel regarding daily flight status, which included the arrival and departure timings, the load, the number of FOC’s (Free of Cost-the staff), MAAS (Meet and Assist) etc.
0-5 years of experience
I am Proficient in using a computer and receiving phone calls with a proper salutations.
- I have the ability to detail proper documentation for follow up and completion.
- I can be depended on to arrive as scheduled and complete my task assigned expediently.
- I am proficient in providing Four Diamond service when interacting with clients/guests.
- Greet and welcome the guest utilizing a clear positive voice.
- Remain calm and alert especially during emergency situations and heavy hotel activities.
- Maintain entire work and guest reception area in a neat and orderly manner.
0-5 years of experience
Answered, screened, and directed inbound phone calls
- Received and assisted guests directing them to: rooms or meeting rooms
- Took verbal and written messages and transmitted them to exact person/destination
- Communicated efficiently with every guest ensuring that their stay with us was exceptional
- Performed general secretarial duties including – faxing, mailing, sending out deliveries, and scanning and making copies of documents
6-10 years of experience
Guest Service Agent
- Welcomed and greeted visitors in a courteous and friendly manner and verified identification by using Passage Point computer software.
- Demonstrated on-the-spot service recovery.
- Answered a multiple phone line and received packages coming into building for Messenger Center to retrieve.
0-5 years of experience
Extend a welcome per Starwood standards to all persons entering the hotel
- Obtain and register information on behalf of guests to create reservations
- Accurately close guest accounts by handling cash or posting charges to guest rooms through a computer system
- Communicate with guests about desires and preferences to provide excellent service
- Interact with internal and external customers with tact and diplomacy to gather information and resolve conflict
- Work seamlessly with five different hotel departments in order to meet and exceed guest expectations
0-5 years of experience
Checking guests in and out at the front desk
- Front desk is maintained at all times
- Responding and taking action on guest inquiries, complaints, and emails
- Guest Service Gold Certified
- Human Resources Coordinator 2 days a week since February 2012 – present
- In Human Resources I handle new hire paperwork and orientation, maintenance on associate files, department records, answering phone, data entry, organizing benefit paperwork.
0-5 years of experience
- Checked guests in and out, and followed procedures for posting charges, deposits and refunds.
- Noted and filled all requests in a timely fashion.
- Cross trained in concierge, including amenity ordering and delivering.
- Completed housekeeping rotation which included cleaning and inspected rooms, and dispatch.
- Worked F&B and Events rotation during the 2015 Porsche Parade helping to set up, tear down, and run events ranging from 20 to 1000 people.
0-5 years of experience
- Effectively managed hotel guest check-ins and check-outs
- Performed night audit to balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Maintained, cleaned and disinfected guest rooms.
0-5 years of experience
Greeted, registered, and assigned rooms to guests
- Answered phones
- Verified customers’ credit
- Kept records of room accessibility and guests’ accounts by means of computer
- Computed bills, collected payments, and made change for guests
- Stocked and cleaned workplace for next shift
0-5 years of experience
- Provide highly professional customer service, assisting guest inquiries, while managing a high volume of guest check-in
- General administrative work
- Great memory of returning guests and making sure their special requests are taken care of before arrival
- Created reservations
- Handled and corrected all billing and billing errors with guest reservations
- Manage a fast paced environment by effectively completing multiple tasks such as answering a high volume of incoming calls, monitoring emails, maintaining office functions, organizing paperwork, and handling packages
0-5 years of experience
Reviews arrivals for guest preferences to ensure customer satisfaction.
- Checks guests in and out of hotel and summons bellman or other assistance if needed.
- Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, and giving directions.
- Make reservations, enter FIT reservations in system
- Settling folios, posting transactions, flawless cash handling, answering and dispatching incoming calls
0-5 years of experience
- Answer telephone calls from guests seeking to make or cancel hotel reservations.
- Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
- Provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner.
- Learned to deal with irate guests and find ways to resolve issues to the guest’s satisfaction.
- Also served as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the local area.
- Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
- Upon checkout, calculate the guest’s final bill, collect payment and give proof of payment.
0-5 years of experience
- Answer telephone calls from guests seeking to make or cancel hotel reservations. Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
- Answer guest requests for assistance and coordinate with housekeeping, houseman staff and management to fulfill guest requests.
- Provide guests with access to hotel services, and ensure that mail, faxes and packages are delivered in a timely manner.
- Also deal with irate guests and find ways to resolve issues to the guest’s satisfaction.
- Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the local area.
0-5 years of experience
Assisted guests with common services and answer any general questions.
- Able to direct guests to different facilities and functions in the hotel.
- Train other co-workers to perform the duties of guest service agents.
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner.
- Make changes and confirm reservations by means of the Opera Management
- In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer.
0-5 years of experience
- Handled a large inbound call volume and distributing phone calls to designated departments.
- Balanced daily transactions to property Management Systems and prepare selective reports for accounting and management.
- Assisted the Catering and Sales department by showing hotel guest rooms for future group business.
- Trained new employees on the fundamentals and operations of the front desk and night audit duties.
0-5 years of experience
- First point of contact with guests
- Handling guest check-ins/outs of lodging and cash transactions
- Providing excellent assistance to guests in-person and over phone
- Managing data input, filing, and office organization
- Representing company with top-notch courtesy and professionalism
0-5 years of experience
- Greet, register, and assign rooms to guests of hotel.
- Verify customers’ credit, and establish how accommodations will be paid.
- Make and confirm reservations.
- Issue room keys and provide directions and hotel amenities.
- Communicate with other departments as needed to provide positive guest experience.
0-5 years of experience
- Check in and out hotel guests in a confident, professional and friendly manner.
- Verify guests’ registration information and confirm other information related to the reservations, such as room type and number of nights staying
- Adhere to all cashiering procedures: collecting payments and balancing at end of shift
- Provide gracious and efficient telephone service as it relates to general PBX Services, such as taking reservations over the telephone and in person.
- Contact housekeeping and maintenance departments when a problem is reported
- Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
0-5 years of experience
- Welcomes and greets all customers, vendors, guests and visitors in person and over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Receive guests’ payments
- Registers new guests and update existing guests demographics by personal and financial information
- Organizes the front desk and prepares for check-ins
- Relocates guest in sold-out situations
0-5 years of experience
Greet guest as they arrive at Hotel, check in guest, respond to requests
- Register guest by obtaining or confirming room requirements
- Assign room, obtaining information and signature, issue room keys to guest
- Establish credit by verifying credit cards or obtaining cash.
- Provide laundry service when hotel is not busy
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Guest Service Agent
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
