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0-5 years of experience
Managed an apartment community of 51 apartments including supervision of employees and vendors.
- Managed an apartment community of 51 apartments including supervision of employees and vendors.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Strong sales abilities and customer retention with prospective resident and current residents resulting in 98% occupancy levels or higher.
- Prepared all notices, forms, HUD leases and maintained resident and vendor files.
- Collected, recorded and deposited all payments.
6-10 years of experience
Provided management oversight for 133 rental units (apartments and townhouses). Supervised a staff of six and five contractors to have vacant units readied for new residents. Collected rent and maintained accounting records.
- Consistently met or exceeds unit occupancy goals.
- Developed initiatives to save the company $5,000 annually.
- Facilitated the improvement of the property by coordinating siding and window, installation as well as a new pavement.
- Fostered community relationships to improve resident satisfaction.
0-5 years of experience
Planned, directed and coordinated all aspects of operations for elderly residential facility.
- Ensured that operations ran smoothly and met all service, and compliance expectations.
- Managed budgets and all financial records in addition to designated resident’s payee.
- Provided necessary resources to all residents and staff ensuring safe and efficient working environment.
- Developed standards of performance (SOPs) to ensure key personnel are working toward common goal.
- Reported directly to Board of Directors.
6-10 years of experience
Responsible for all lease agreements, property management, maintenance, and customer service within a portfolio that included apartments, condos and rental homes
- Managed, scheduled, and determined workload for a staff of property management team members
- Increased rent collection by 28% and kept apartment occupancy consistently at 97%
- Design, create, and initiate marketing and advertising campaigns including keeping up with overall property aesthetic
0-5 years of experience
Coordinated painters, cleaners, maintenance, and other subcontractors for apartment readiness
- Answered and handled phone calls in the leasing office
- Greeted potential residents, showed empty apartments, aided them in the application process and prepared leases and move-in paperwork
- Employment and rental verification on potential residents, credit checks using the Transunion website, and checked sexual predator registry
- Took work-orders from residents and directed them to maintenance
- Collected rent payments, entered payments into Rent Manager program, prepared deposit and mailed them to the bank
0-5 years of experience
Effectively oversaw the upkeep and maintenance of 175 Luxury Condominium units, and was responsible for all relevant improvments, operations and construction. Ensured the peak functioning of all facilities related equipment including boilers, HVAC, plumbing and electrical systems. Focused on local, state, and federal regulatory compliance and passing subsequent inspections.
- Led the inventory tracking of supplies, paints, wiring, tools and janitorial materials
- Coordinated legal and insurance matters in accordance with city codes and rules
- Recruited, trained, scheduled, evaluated and ran payroll for the building staff
- Oversaw construction efforts from the bid process through final sign-off
0-5 years of experience
Demonstrated outstanding interpersonal skills while working at various group homes for clients with severe and persistent mental illness.
- Collaborated with case managers and other staff to provide support and assistance for the clients. Mostly worked independently to ensure smooth day-to-day operations.
- Provided high levels of customer service for clients, case managers, and other agencies ranging from routine daily documentation through crisis prevention and intervention.
- Demonstrated working knowledge of basic computer skills including Windows and MS Office.
- Successfully completed Resident Manager Training Program that involved a wide range of skills and experiences. Please see attached certificate.
0-5 years of experience
Screened prospective tenants; showed vacancies; checked references; prepared rental agreement and lease forms; filled out and obtained the tenant’s signature on move-in and lease agreement forms.
- Conducted property, move-in/move-out and walk through inspections.
- Collected and posted all rents payments on Resident Manager’s rent sheet.
- Prepared and distributed receipts; prepared and delivered bank deposit slips.
- Surveyed the building on a daily basis, reported immediately any problem to Asset Manager and served any and all legal notices to tenants.
- Reviewed monthly delinquencies with Property Manager.
- Assisted Property Manager with preparation of Vacancy and Owner’s reports.
- Carried out major renovations of all residential properties.
- Increased residential rental rates while to maintain 100% occupancy at all times.
6-10 years of experience
Managed a staff of 3 employees and 84 units
- Responsible for receiving and processing leasing applications for potential tenants
- Processed and deposited rental payments for all tenants
- Organized 3 to 5 Move Ins/Move Outs per month
- Maintained monthly rent rolls/ledgers; prepared and assigned work orders to maintenance and grounds keepers
- Performed routine office/clerical duties such as filing, faxing, copying, incoming calls, etc.
0-5 years of experience
Managed twenty four unit apartment complex.
- Worked directly with [departments, clients, management] to achieve [result].
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Minimized turnover rate in unit occupancy.
- Decreased maintenance by 30%.
- Social Service Certification
0-5 years of experience
- Managed a 9 member staff team
- Supervised over an area that consisted of 300+ students/residents, including specialty housing such as Learning Communities, Honors Housing, and students with disabilities
- Organized and conducted weekly meetings with staff
- Trained new employees in effective skills for the Resident Advisor position
- Served as a mentor for the intern of the Department of Residence Life
0-5 years of experience
Performed Residential Manager procedures within a residential apartment dwelling facility on a daily basis.
- Provided general maintenance and repair to residential apartments.
- Cleaned and removed debris from vacant apartments for general upgrades and remodeling procedures.
- Removed and installed bathroom and kitchen fixtures including: sinks, bath tubs, shower stalls, etc.
- Facilitated general repair of plumbing and electrical repair in residential dwellings including outside light fixtures.
- Provided 24 Hour Emergency On-Call services for tenants when required.
- Monitored the activity of Outside Contractors that performed specific repair and upgrades to apartment dwellings.
6-10 years of experience
Provided off-site management and support for 48 various-sized apartments for independent-style clients from HRA agencies as part of a non-profit HIV/AIDS Scatter Site 1 program. Managed one maintenance worker.
- Housing project coordinator for program clients; located appropriate living spaces, negotiated leases, and furnished apartments.
- Worked with landlords and management agencies to ensure required living standards were maintained.
- Addressed complex client needs working closely with clients and HRA management.
- Developed and employed strategies to promote and encourage client self-sufficiency working closely with case managers, as part of the client management team.
- Created approaches and strategies with Assistant Program Director to support clients in crisis.
6-10 years of experience
Directly responsible for this 100 unit Residential Properties
- Maintained in-depth knowledge of competition
- Handled all Contractors and Vendors in a professional manner
- Conducted all apartment tours for potential new residents
- Completed final move-out inspections with tenants
- Introduced and monitored effective lease renewal programs
- Carefully screened all applicants for tenancy
0-5 years of experience
Oversee and coordinate building management, respond to tenant questions and complaints related to lease provisions
- Assist tenant in neighborhood orientation and acclamation, contacting appropriate services in event of an emergency, assuming individual responsibility for daily living tasks such as: upkeep of personal hygiene and assigned chores through regularly scheduled apartment visits
- Monitor services for formerly homeless persons provided by outside contractors or other service agencies to insure timely and appropriate services are being provided per the established tenant and Case Manager Plans
- Maintain regular communication with Leasing Coordinator and Director of Homeless Management relative to tenant and/or property status
- Regularly visit tenant apartments to conduct inspections for housing quality standards and safety issues
0-5 years of experience
Managed this mental health facility’s budget and Supervised the Shift Staff
- Monitored, Documented and Reported the residents’ activities to clinical staff
- Ordered supplies and Maintained inventory
- Enforced house safety policies and procedures
- Presided over weekly meetings and resolved conflicts
- Conducted and Coached Life Skills Training classes for independent living
0-5 years of experience
Responsible for maintaining daily, weekly and monthly reports on a 466 unit property which reflect traffic flow, occupancy, delinquency and revenue.
- Maintained accurate resident records/files as well as prepared resident notices (e.g., 3-days, NSF, eviction, liens and lease violations.)
- Responsible for collecting and inputting via Panini scanner over $350,000 in rent each month.
- Processed all renewals, move-ins and move-outs along with the SODA’s in a timely manner.
- Screen and review resident applications with a complete credit and criminal background check, as well as verifying employment and previous rental history.
- Coordinate scheduling for apartment preparation and turnover for outside contractors. This includes carpet cleaning/replacement, painting and general cleaning.
- Experience in various rental relations in a professional manor with knowledge of Texas landlord tenet laws.
10+ years of experience
Managed cleaning, maintenance, gardening, and pools.
- Coordinated vendors, such as blinds, carpet cleaners, tilers, carpet replacement, cable suppliers, satellite and phone service providers, delivery companies, pest control, animal control
- Coordinated with various government agencies, including the city, the police, the health department, the fire department and more.
- Worked with local and regional peer organizations
- Created and maintained office procedures using Microsoft Word, Excel, Powerpoint, Outlook, and more
- Collected rents; made bank deposits, wrote newsletter, served notices, facilitated tenant relations, showed and rented apartments, handled marketing, processed evictions, screened, hired and trained new employees, scheduled vacations, prepared regular reports, updated Internet advertising, purchased supplies, managed petty cash, inspected apartments before move ins and after move outs, inspected and insured cleanliness of grounds, screened and approved contractors, performed minor maintenance procedures and more.
- Made court appearances
0-5 years of experience
Advised and assisted family members in planning nutritious meals, purchasing and preparing foods, and utilizing commodities from surplus food programs
- Evaluated needs of individuals served and planned for continuing services
- Prepared and maintained records of assistance rendered
- Assisted client with dressing, undressing, and toilet activities
- Typed correspondence and reports
- Obtained information for client, for personal and business purposes
- Gave bedside care to incapacitated individuals and trained family members to provide bedside care
- Explained fundamental hygiene principles
0-5 years of experience
Advised and assisted family members in planning nutritious meals, purchasing and preparing foods, and utilizing commodities from surplus food programs
- Evaluated needs of individuals served and planned for continuing services
- Prepared and maintained records of assistance rendered
- Assisted client with dressing, undressing, and toilet activities
- Typed correspondence and reports
- Obtained information for client, for personal and business purposes
- Gave bedside care to incapacitated individuals and trained family members to provide bedside care
- Explained fundamental hygiene principles
0-5 years of experience
- Built and maintained strong customer relationships through outstanding customer service.
- Answered phones and scheduled customer appointments as needed.
- Performed data entry in company specific software and Microsoft office products. Maintained all business records and resident files.
- Audited stock levels of office supplies and sales inventory. Placed orders for restocking as needed.
- Performed basic accounting functions. Handled all payment transactions.
- Used company software to track customer due dates, process payments, and place collection calls as needed.
- Organized and facilitated the care and maintenance of the storage site.
0-5 years of experience
Inspected units making sure residents are living in safe and a sanitary environment
- Organized and planned support groups in the community
- Communicated with maintenance staff when maintenance request needed
- Processed lease applications with respect to company guidelines
- Performs administrative and clerical duties as required
0-5 years of experience
- Managed day-to-day operations of a luxury condominium consisting of 4 towers, 670 units, 11 elevators, a fully equipped health club with year- round pool.
- Supervised 29 full-time building union personnel, hiring and discipling, staff training, payroll, work schedules and routines. Motivated employees to improve tenant service.
- Responsible for overseeing major renovation projects such as a complete overhaul of sky lobby, in-house electrical, plumbing and air-conditioning repairs.
- Worked with construction engineers to solve structural problems due to faulty building design.
- Coordinated fire protection, emergency generator and maintenance issues with the chief engineer of the commercial section of this mixed-use building.
- Attended public safety task force meetings with 14th Street Bid Association and meetings with the MTA/DOT reconstruction committees of the Untion Square/14th St. subway renovation project.
0-5 years of experience
- Supervised a team and building under renovation while the Business Manager was unavailable or absent.
- Renovations include the building’s façade, brick replacement/pointing, slab repair, balcony spall patching and
- Assist in managing the day to day operations and construction of a fully occupied concrete slab/brick facade
- Created and reviewed legally binding contracts and audited client’s compliance to these contracts.
- Built and maintained a registry of invoices, bills, budgets, utility logs and job costing.
- Collected and processed rents while enforcing all late fees (261 units).
- Provided ideal customer service and notified residents of all operations on site.
- Managed and performed sales activities in the leasing department.
0-5 years of experience
Responsible for marketing of rental properties, maintaining property and resident files
- Prepared vacancy status reports
- Process rental applications and lease agreements using ONSITE and YARDI
- Responsible for resident retention, customer relations, and accounts receivable
- Leasing, advertising, collecting rents, daily inspection community grounds and facilities
- Scheduling maintenance and vendors
- Resolved tenant disputes
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Resident Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
