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10+ years of experience
Administered all aspects of reporting, online functionality, data center support, and troubleshooting.
- Supported printers and peripherals generating 500 to 1 million pages per night.
- Built reputation as problem solver and ‘go to’ resource due to excellence in web development/design, resource optimization, and cost mitigation.
- Demonstrated superior communication and articulation skills and innate ability to interact productively in a fast paced environment with tact and professionalism.
0-5 years of experience
Provided personal security for high profiled clients.
- Supervised 64 employees/Distributed post orders
- Photographed and recorded incidents on a per incident basis.
- Documented/updated all required employee licensing and certificates
- Managed payroll and scheduling for all daytime shift employees.
0-5 years of experience
Maintained access control throughout Data Center facility
- Decreased time delivery for quarterly reports by 88%
- Prepared reports with data and statistics for upper level management
- Proficient at handling emergency situations effectively; medical emergencies, accidents and other threats
- Assisted in training new hires on all job responsibilities
- Observed and reported all activity throughout the facility while greeting all visitors and employees
- Answered calls and directed customers and visitors to the correct location within the facility
- Often commended by Site Manager on general administrative support tasks
- Supported the general administrative work for professional employees including the direct supervisor
6-10 years of experience
Provided 24/7 support in maintaining and operating nearly 1000 VAX and Alpha systems around the world, the majority of which monitor and maintain Dow Chemical and their select business partners chemical processing.
- Provided Desk Help assistance to clients to resolve or escalate VMS related problems.
- Coordinated network issues encountered by the VMS infrastructure with the appropriate parties needed for resolution, providing technical expertise of rare DECnet protocol to assist in insuring maximum system uptime.
- Proactively monitored monthly, quarterly, and yearly processing of the company’s financial books, ensuring the most accurate date was received during the tight processing schedule.
- Constantly working to keep the aging hardware in operation, coordinating and working to replace failing and broken equipment with the least system downtime possible.
- Monitoring and logged all system backups to minimize the risk of any lost data recorded by the systems.
0-5 years of experience
Acted as the liaison and assistant to security supervisor.
- Served as first line of contact for officers.
- Efficiently managed high volume calls (in-bound calls).
- Successfully resolved customer issues and complaints.
- Educated customers on company products and policies.
- Provided security for bank employees and visitors.
0-5 years of experience
Organized and maintained banking center files, developed spreadsheets, reports and scanned documents.
- Received and scan through high volumes of internal and external communications, including email and mail.
- Monitored over 400 sites with CCTV surveillance systems while simultaneously performing dispatch duties.
- Served as central security point of contact for outside market vendors and banking center employees.
- Supplied general and sensitive area access badges to approved employees and visitors per procedures and policies.
- Supported the installation and conversion of alarm and CCTV equipment from Comerica’s acquisition of Sterling Bank.
- Assisted in the maintenance and distribution of bi-weekly and monthly Banking Center Alarm Testing/Emergency Contact forms Database.
- Developed and maintained the Camera Quality Review report confirming appropriate standards.
- Written and maintained detailed reports of daily, vendor, and robbery activity.
- Provided thorough support and problem resolution to customers.
- Advanced in programming and troubleshooting security systems with remote link and mastermind databases.
0-5 years of experience
An on call officer trained to work all security positions on the site, including console and camera operations, as well as various patrols.
- Trained in emergency response situations including fire, violence, severe weather and medical. Have an effective use of CPR and basic first aid.
- Controls access to floors and suites of the building based on management approved clearances.
- Writes detailed reports of any and all incidents as well as maintenance issues and completion times of general duties.
0-5 years of experience
Monitored surveillance cameras CCTV, greeted clients and visitors upon arrival, and directed them to proper destination.
- Granted access into the building on a daily basis, maintained incident activity log, and reported daily activities to upper management.
- Assisted clients with questions and concerns.
- Patrolled interior and exterior of facility for violators and trespassers.
10+ years of experience
- Video Surveillance of 43+ sectors, acquired Certification of Excellence for security console operation, learned Pelco Digital Systems
- Controlled Remote Electronic Access Points, Direct Access to WinPass/EntraPass Systems
- Authorized, activated and distributed access devices to clients and personnel, monitored Simplex Fire Panel and medical emergency systems
- Directly communicated with and assisted clients and guests
- Enforced client policies / procedures and screened incoming calls
- Checked for irregularities and inspected emergency devices
- Completed and reviewed verbal and written reports
6-10 years of experience
Received, verified, disseminated and logged all incoming alarms; coordinated emergency services as needed
- Record and reported all emergencies or unusual occurrences; reported all malfunctions of alarms or equipment as required
- Served as project manager for coordinating the security compliance of 600 newly acquired banks/branch locations
- Coordinate conference calls with internal customers and vendors to resolve security issues.
- Process requests to add/delete alarm user codes.
6-10 years of experience
Maintained a high profile presence within a high tech logistics/distribution center to prevent loss and ensure the full protection of occupants, equipment and materials.
- Operated surveillance systems and patrolled the grounds to protect against possible hazards.
- Wrote informative reports to update management on all security matters.
- Responded to security violations, alarms and emergency situations.
- Conducted preliminary investigation of incidents and accidents.
- Certified Protection Officer – International Foundation for Protection Officers.
- Promoted to present position within 2 years.
- Consistently met or exceeded all areas of duty.
- Consistently achieved above average scores on all proficiency tests.
0-5 years of experience
General office and receptionist duties, including multi-line phone system, directing and responding to correspondence from clients, greeting and directing guests/contractors
- Monitoring critical building systems through multiple software programs on multiple work stations simultaneously
- Responsible for a detailed monthly invoicing/billing for 50+ clients using multiple excel spreadsheets
- In 2009 promoted to lead Console Operator over staff of 5, responsible for scheduling, training, conflict resolution and problem solving
- Monitoring property surveillance equipment
- Constant multi-tasking
0-5 years of experience
Received and relayed internal and external calls and provided general information according to protocol
- Maintained desk directories, on-call list, reference guides and other associated reference materials
- Operated beeper and paging system to contact personnel and code team
- Communicated codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
- Processed medical records requests and scanning documents into patient charts
10+ years of experience
Responsible for the operation and control of chemical plant distillation/oxidation section
- Interpreted data from real time instrumentation
- Advanced knowledge of regulating temperatures, pressures, process flows, valves, pumps, air compressors, etc.
- Enhanced process controls for optimal quality
- Managed product to conform to specific parameters
- Utilized statistical quality control techniques
- Maintained process conditions with a computer systems interface
- Monitored waste gas incineration and boiler operations
- Recorded and analyzed data through sampling laboratory analysis
0-5 years of experience
Console Operator / Armed Security Officer
- Monitored alarms on the Lenel System, camera system, EST fire alarm system, fire phones, and call box system.
- Ensured all security officers were on their specific post, on time as scheduled
- Assisted the shift supervisor with day to day operations of the command center
- Generated reports of daily activities such as property damage, theft, unauthorized personnel, or any unusual occurrences
- Issued counseling to officers that were in non-compliance with the contract
- Assisted in medical emergency situations
- Performed daily post inspections and made on spot corrections
0-5 years of experience
Maintained safety and security of employees/visitors/property.
- Provided assistance to visitors and employees.
- Prepared reports on accidents, incidents, and suspicious activities.
- Operated the lenel system.
- Created, activated, suspended, and terminated badges using computer software.
- Communicated with employees via radio, telephone, or email.
0-5 years of experience
Monitored surveillance cameras CCTV, greeted clients and staff upon arrival, and granted access into the building.
- Patrolled interior and exterior of facility, and maintained incident activity log.
- Apprehended violators and reported them to local law enforcement.
- Announced clients and visitors to proper destination.
6-10 years of experience
- Managed approximately 80 inbound calls in a call center environment
- Trained new employees
- Provided travel information for the state of GA and local media
- Managed travel related incidents for the state of GA
0-5 years of experience
- Monitoring CCTV cameras, responding to incidents, and administered computerized building access control system
- Patrolling the parking, grounds and the interior of facility and securing entrance after hours.
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences
- Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
6-10 years of experience
Monitoring alarms for Regions, Union Planters and AmSouth Banks and trained new employees on
Security System.
- Programmed alarm systems for Diebold, ADT and Radionics alarm panels.
- Did troubleshooting for alarm activations and was responsible for resolving and issues arising on shift.
- Communicated with local police reguarding issues with branches when needed
- Used Lanex canera system to monitor alarms.
- Communicated with console manager reguarding problems and issues.
0-5 years of experience
Responsible for answering and directing health center calls through operation of multi-line telephone console.
- Operates telephone consoles, responds to callers in a corial manner and routes calls promptly and efficiently.
- Maintains log of telephone problems and telephone-related matters.
- Takes and refers messages promptly and efficiently as indicated.
- Trains backup staff for console operation, stressing importance of cordial phone manner and related responsibilities.
- Perform daily administrative duties as directed by supported managers.
- Provides excellent customer service to internal and external clients in person and via phone.
0-5 years of experience
Performing reception tasks and clerical duties such as filling data in an effective, professional and gracious matter.
- Responsibility to answer high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.
- Able to operate various standard office machines such as personal computer, various software, fax, calculator, phone, photocopy machine, and shredding machine, etc.
- Prepare and maintain the records by entering information on received calls, where necessary.
- Able to help customers and ability to deliver excellent customer service, externally and internally as well with maintaining the confidentiality.
- Able to handle the typical situation and react effectively and calmly in emergencies and work in rigorous pressure.
- Performed other duties as assigned.
10+ years of experience
Monitoring all installed security systems and initiating appropriate corrective actions in the event of an alarm or malfunction.
- Providing assistance to Environmental Protection Agency employees and responding to their request for security related issues.
- Respond to calls 911 dispatches along with notifying FPS Mega Center.
- Communicate closely with clients and all operational, management and administrative of Environmental Protection Agency.
- Respond in a timely manner to complaints, request for assistance and disturbances.
- Respond to general calls for service, such as accessing locked offices and conference rooms.
0-5 years of experience
Sulfur complex consist of Amine recovery units, Sulfur recovery units, and sour water stripping units
- The Amine recovery unit (ARU)uses steam to strip H2S gases from MDEA amine
- The sulfur recovery units (SRU) receive the H2S gases from the ARU units and process it to produce
- The sour water unit receives sour water from offside unit and uses steam to strip H2S gas from water before sending it to water treatment units.
- Console duties include controlling 9 separate sulfur complex units from Experion DCS control
0-5 years of experience
Printed various documents on large IBM laser printers (including Ford Pension Checks and Direct Deposit Notices, as well as overdraft notices), maintained such equipment, performed MVS/ZOS commands with such equipment, and monitored other systems as well. I also created monthly reports for management to bring to their meetings.
- Print various documents utilizing IBM 4100 & 3900 Laser Printers.
- Utilize Microsoft Excel to create various monthly reports.
- Monitor the COLD System utilizing the Mainframe TPXIS Application.
- Was chosen as one of the two out of eleven operators to Cross Train at the Auburn Hills Operations Center to learn Job Scheduling.
0-5 years of experience
Data Entry
- Create Reports
- Kept accurate count of contractors in plant on a daily basis
- Answered multi-line phone
- Greet Clients and Visitors
- Set up Meeting room
- Prepared time sheets, wrote reports, monitored CCTV, made plant wide announcements and monitored EAS
0-5 years of experience
Provide security to assigned buildings. Acts as the assistant to the on duty supervisor while monitoring the Console for the property.
- Ensure that all suites in building are secure.
- Assist tenants and visitors with requests for information.
- Document all incoming radio calls from security officers
- Monitor the CCTV for the property
- Monitor incoming alarms through email
- Dispatch appropriate security officers for assists to tenants, firm alarms and various codes.
0-5 years of experience
Served as central point of contact for all outside vendors, and Delta employees, needing to gain access to the building.
- Assist area supervisor with extra duties
- Monitor milestone protection cameras
- Document daily performance log, and key access inventory
- Report technical and malfunctions equipment to help desk for services
- Organized files, developed spreadsheets, faxed and scanned documents
- Assist account manager in daily scheduling
0-5 years of experience
Signed in/out visitors and notified the requested party to escort their guest.
- Reserved conference rooms on the computer for employee meetings and conferences.
- Monitored the security cameras, alarms and turnstiles.
- Acknowledged and restored alarms and turnstiles as needed.
- Logged in/out forgotten full time and contractor badges daily.
0-5 years of experience
Address customer service inquiries in a timely and accurate fashion
- Properly directs inbound calls in phone queues to improve call flow
- Provides accurate and appropriate information in response to clients requests
- Developed effective relationships with all company branches through clear communication
- Works both independently and as a team to reach company goals
- Accurately processes an average of 350 alarms a day
- Inputs data using company database software
0-5 years of experience
- Supervising a team of security guards, making sure all assignments are properly performed
- With the use of C-Cure system, be certain only authorized personnel are entering the campus
- Operated a multi-line telephone and directed customers and employees calls to appropriate departments
- With use of Sword reporting system, entered reports so management could investigate the cases
10+ years of experience
Track controlled pharmaceuticals internationally through GPS to ensure appropriate delivery
- Responsible to logistics for delivery of pharmaceuticals
- Answer multi-line phone system and provide exceptional customer service
- Ensure security equipment and systems are active at all times
- Perform monthly audits of equipment and systems
- Proficient with OSHA and HAZMAT regulations and ensure staff is compliance with training modules
0-5 years of experience
Monitoring and Operating CCTV cameras and Alarm Systems for doors, bank vaults, fire, and duress.
- Accurately entering and updating records and sheets using Microsoft tools and contractual system platforms.
- Respond to emergency situations and escalating incidents when required.
- Dispatching Security Personnel, Police, Fire Service, and EMS to resolve issues and maintain security and service.
- Collecting and entering statements and evidence in reported allegations.
- Create Work Orders for defective equipment and property.
- Checking and validating personnel and visitor credentials before admitting access to buildings.
- Prevent and detect offences on client property.
0-5 years of experience
Dispatch security personnel to client sites for private, protective-service firm.
- Observes multiple monitors for [company name] Radiation sites all over the world.
- Records all radio traffic in a daily Communication Log.
- Responds to incidents of fire, medical emergency, bomb threat, unauthorized personnel, etc.
- Communicates with [company name] personnel via e-mail and telephone to ensure all panels and cameras are functioning properly.
0-5 years of experience
Coordinate Emergency Reponses To Roadway Incidents Through Highway
Emergency Response Operator (HERO) Dispatch and Other Agency Notification
- Use Effective Communication Strategies To Provide Traffic Control
- Provide Information To The Motorist Through a Wide Spectrum of Available
- Responsible for Relaying Information Between State and Federal Agencies
- Employee Activity Committee Representative
6-10 years of experience
Monitor and manage process flows, temperatures and pressures of refinery equipment according to operational orders and sample results via Honeywell DSC system
- Coordinate with outside operators, engineers, and supervisors to ensure units operate to maximize safety, reliability, and product quality
- Work with DCS technicians to maintain control hardware and software
- Prepare and track work notifications in SAP
- Train new console operators
0-5 years of experience
Operates and controls electronic data processing equipment by means of a peripheral console device (CRT) (Avaya) or auxiliary control panels on tapes, disk, card reader, card punch, printers and console.
- Supply directory services, organizational understanding, and general information to callers
- Capable of understanding the organization and functions of DOS agencies and offices as well as dealing with emergency scenarios as there is a very high probability that threatening calls will come to the switchboard rather than to individual DOS offices.
- Maintain the DOS directory database, which includes the names and telephone numbers of Government employees at DOS.
- Primarily responsible for appropriately ensuring safety of all personnel and the correct agency is immediately notified to respond.
0-5 years of experience
Operate and monitor all systems within the command center in an efficient manner ensuring that all work is undertaken in compliance with the standard operating procedures, and the codes of practice.
- Liaise with law enforcement, other agencies and members of staff to ensure the appropriate use of the system. Include all evidential records and witness statements to a standard acceptable to the rules of evidence.
- Record all events and actions taken in a clear, legible and accurate written format. Provide efficient and courteous radio transmissions.
- Monitor the Command Center in order to maintain high security and confidentiality of the area.
- Report equipment failure to the Supervisor and Line Manager to maximize operation of the system.
- Answer all telephone inquiries in a professional manner.
- Assume other duties associated with the [company name] Command Center, including but not limited to off hours emergency telephone calls and arranging appropriate responses. Maintain and comply with all [company name] Life and Safety procedures.
0-5 years of experience
Performs administrative duties such as operating multi-line switchboard, maintain files and records of customer requests, charges, expenses and inventory
- Responsible for collecting fees from customers that received parking violations
- Dispatch security officers via radio alerting of various assignments
- Record security officer’s daily log activities into Microsoft Access database
- Post nightly access into Outlook
- Register contractors assigned to work on property
10+ years of experience
Responsible for familiarity of the CCTV system, Digital sprite system, Network viewer, C*Cure access control system, intercom system, paging system, the process of making and programming ID cards and Passage point system
- Responsible for that each security officer on his/ her shift, to make sure each officer is on their specific post.
- To make certain that each security officer has received training in all procedures pertaining to his /her post.
- Meet all security officers before the start of the shift and briefs them on pass down instructions from previous shifts.
- Ensure all officers conduct all patrol during their shift.
- Ensure all AED kits are checked and all keys are in the cabinet.
- Responsible for maintaining and updating the daily duty log book.
6-10 years of experience
Monitor, control and conduct activities that pertain to refinery unit operations and take corrective action when necessary to ensure that all unit conditions and operations are in compliance with safety, environmental and operating policies and procedures. Monitoring temperatures, pressures and rates of flow and levels. Determine malfunctioning units by observing control instruments, such as meters and gauges. Responsible for refinery utilities (steam, air, water, caustic).
- Preventive maintenance
- Ensure procedures for loading spent acid trucks and molted sulfur trucks are followed.
- Run lab tests (conductivity, hardness, silica, ph) on boiler feed water.
- Monitor Boiler for pressures and levels.
- Maintain Cooling Water Tower for ph and temperature for refinery use.
0-5 years of experience
Gave/received information to the traveling public.
- Dispatched Highway Emergency Response Operators (HERO’s) and other state employees to various calls.
- Used voice transmission radios using proper radio protocol (i.e. Phonetic alphabet, 10-codes)
- Located and recognized pertinent information on maps graphs and charts.
0-5 years of experience
Manage a shift including supervision of Security Officers
- Oversee and respond to the access control system, CCTV camera, intrusion alarms, and visitor
- Perform general and specialized tasks associated with the electronic fingerprint capture process.
- Provide permanent or temporary ID to employees
- Handle any escalated security issues and emergency situation appropriately
- Maintaining a Daily Console Log recording all incidents, occurrences, etc.
- Ensure the Client site is provided with high quality security services to protect people and property
0-5 years of experience
Interact with customers on a daily basis
- Dispatch Sprint technicians to the different facilities to trouble shoot problems.
- Monitor sprint alarms for the East coast and West coast for any break in, or suspicious activities.
- Operate a two way radio, Telephone, Fax machine, and Computers
- Monitor the CCTV monitors for any suspicious activity
- Complete daily logs report and other duties as assigned.
6-10 years of experience
- Managed the start-up and shutdown of online tasks.
- Responsible for verifying that production met deadlines, as well as verified that test jobs were run.
- Handled application of both daily and weekly maintenance of mainframe console operations.
- Monitored messages that were sent throughout multiple systems.
0-5 years of experience
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Respond to program error messages by finding and correcting problems or terminating the program.
- Supervise and train peripheral equipment operators and computer operator trainees.
- Retrieve, separate and sort program output as needed, and send data to specified users
6-10 years of experience
- Responsible for running and monitoring production schedules (JCL) across all platforms, which include IBM AS/400, Stratus and DEC/Compaq.
- Assisted with the creation and implementation of new procedures.
- Worked closely with internal support groups and various business groups to improve employee relations.
- Perform backups and restores across all midrange platforms.
- First line problem escalation and resolution for any production/application issues across all platforms which include IBM AS/400, Stratus, DEC/Compaq
0-5 years of experience
- Examine gates, doors and windows to determine the security.
- Prepare reports and routine.
- Daily patrolling on foot to assure the security of assigned area.
- Provided escort service to visitors and employees.
- Keep an eye and report irregularities like leaking water pipes, security doors left unlocked, presence of unauthorized persons ect.
- Informed and warned violators of rule infractions like smoking, loitering, carrying forbidden items.
0-5 years of experience
- Interact daily with various levels of site personnel and the public.
- Dispatch appropriate security or maintenance personnel to incident locations.
- Monitor internal and external building with attention to detail by observing the access control system.
- Confidently lead training on security procedures and measures to security members for console activities.
- Contact building clients via telephone and assist guests to proper location.
0-5 years of experience
- Escorting guests or dignitaries to concierge desk for appointments and meetings
- Correspond with employees through email by confirming guests and being sure that emails are prepared for the next day.
- Acknowledging forced security alarms within the building along with two other buildings.
- Monitoring ccure and Data center equipment to ensure that there is no malfunctioning of equipment.
- Process id’s for contractors and employees
- Monitor buildings through CCTV and assist employees or visitors through monitoring
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Console Operator
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
