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IT Manager Resume Samples
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6-10 years of experience
Established information technology “Centers of Excellence” for both workflow management systems and manufacturing intelligence, yielding increased efficiency and greater return on investment.
- Led a global virtual project team in the development of a corporate audit tracking system; resulted in $100K savings and a 99% compliance rate in Safety and Environmental operations.
- Developed a suite of TrackWise Quality Management applications, reducing Atypical and Out of Specification rates by 50% over a 4-year period.
- Designed a global TrackWise system to track quality and release status of externally manufactured products, increasing the number of error free lots by 35%.
- Delivered a web-based Oracle database system that integrated information in the health services and payroll data systems, providing reporting and analysis tools for use in contract negotiations. Resulted in 25% decrease in absenteeism of union employees.
- Mentored a global virtual team and significantly enhanced their development and maintenance capabilities, maximizing software and infrastructure investments.
- Managed a team of six engineers and information technology professionals and five offshore resources.
0-5 years of experience
Responsible for ongoing development and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking and network design documents. Provide daily support of individual computers and employees. Led special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints:
- Facilitated server builds and network configurations, including migration to a virtual environment
- Led a team that developed and programmed a database for appraisal information and market data
- Designed intranet for employees to share and search for information housed in the database, library or archives
- Established asset management practices to track technological assets from purchase to disposal and improved resource optimization by 23%
- Developed and implemented network security policies
10+ years of experience
Responsible for entire IT infrastructure of corporate headquarters and 5 remote offices. Provide leadership and direction for 5 administrators at remote locations. Hands-on manager and technical lead for all IT-related projects.
- Led enterprise-wide disaster recovery project and network architecture re-evaluation.
- Designed, configured and installed wireless network at remote offices.
- Defined, documented and published all IT policies, procedures and standards.
- Installed Deltek timecard and Accounting systems
- Administration and support of all infrastructure including Windows NT, Server 2000, Server 2003 file/print servers, Microsoft Exchange 5.5 and 2003, legacy WINS, Active Directory and DNS services, firewalls and Cisco routers.
0-5 years of experience
Collaborated with business and IT partners to support requirements identification, development, testing, and implementation of projects. Provided direction and leadership for the Quality Assurance team supporting the Delivery System division of the enterprise.
- Focused the Quality Assurance team on understanding the strategy behind the work to ensure excellent quality software testing resulting in system availability above 99.7%.
- Partnered with the release management team to ensure projects were delivered on time to support monthly software releases.
- Ensured all work requested was reviewed, sized, scheduled, tested, and implemented through the appropriate governance oversight process.
- Monitored and tracked resource capacity to support assignment, tracked progress through all testing phases, and completed work within budget.
- Successfully implemented a new system for case management, disease management, and health promotions in support of the care management strategy.
- Consistently worked with the team to identify and implement quality improvements resulting in reduced time to test and higher confidence in results through automation and tools.
- Provided on-going direction, coaching, training and development opportunities to staff members, enabling ability to build new skills and increase engagement.
0-5 years of experience
Oversaw and coordinated technology direction and strategy, process and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. Directed IT teams in designing, building, implementing, managing, supporting and enhancing key technologies. Responsibilities included application lifecycle development, data warehousing, business intelligence, customer support, and client relations. Managed team of 30 technical staff and a budget of nearly $12 million.
- Designed and developed fully automated financial system to account for over $7 billion in annual revenue, improving overall financial accountability from $12 million in variances to less than $100. Implementation resulted in approximately 550 hours in labor savings per month.
- Architected new portfolio management system by engaging key business leaders and designing a software application resulting in a 22% decrease in sales IT budget and increased turnaround for sales, finance, marketing and production IT projects.
- Created a remote/mobile reporting system to transmit critical sales data to any remote device within 60 seconds through a secured portal resulting in improving ability of executive management to receive key financial data instantly.
- Led team of business and technical staff through a conversion to Scrum project methodology by defining roles, assigning staff, and developing training programs resulting in a 25% reduction in application lifecycle times and a 35% improvement in customer satisfaction survey scores.
- Streamlined defect management by implementing a Scrumban project methodology resulting in reducing application defects by 45% and defect resolution times by 20%.
- Partnered with IT professionals and business leaders to initiate a mobile sales application contributing to an 18% increase in sales. Implementation resulted in reduction of three technical staff.
0-5 years of experience
Installed and implemented Exchange 2010 cluster including migration from Exchange 2007
- Introduced virtualization (XenServer, Hyper V) to the infrastructure including all domain controllers
- Managed project to add automated International Voice Recognition to Avaya Digital Phone System
- Planned and built a fully operational Disaster Recovery Office at an offsite location
- Implemented Express Metrix asset tracking and monitoring for licensing and HIPPA compliance
0-5 years of experience
Improved sales staff production by 13% and overall company productivity with the configuration, implementation, single handle and management of EdgeWave iPrism web filtering software.
- Lowered incoming email spam by 55% with the implementation of Google Postini filtering with real-time black lists.
- Standardized and improved troubleshooting processes with the creation of detailed server and network configuration documentation.
- Writing and Developing technical procedures, performing basic network and server administration and acting as a technical advisor to lower level technicians.
- Developed workflows and processes for HelpDesk technicians to improve the quality of service to users.
- Installed and provided support for Cisco L2/3 devices, VoIP system, Windows Servers and VMware environments.
0-5 years of experience
Reporting to the IT Director, manages a team of 7 supporting a 24×7 terminal operation:
- Hands-On managed a 24×7 IT Helpdesk, supporting backend systems (Active Directory based servers, VMware, Cisco) and customer-end devices (PCs, Mobile Devices, Phones, etc.)
- Identified personnel gaps, restructured the IT team, established annual objectives, training plans, motivated the team by defining a growth path for each position, redefined the shift schedule to create forward momentum for project execution
- Managed full documentation of the existing IT systems, performed a root cause analysis of network & system reliability issues
- Defined a 2-year strategic plan to address the system issues, End-Of-Life OS & hardware issues including core LAN upgrade, SAN & server refresh, and a campus-wide Wi-Fi refresh.
- Given the 24×7 nature of the environment, engineered a migration path for the LAN upgrade through setting up a parallel campus-wide LAN, and a gradual migration of key IT services
- Setup a Disaster Recovery data center containing business critical applications in cold-stand-by and hot stand-by modes
0-5 years of experience
Plan and execute local and global technology infrastructure projects of varying sizes in support of 11 Sites (Data Centers) serving 50,000 end-users.
- Manage technology teams and projects such as datacenter relocations encompassing more than 1600 technology assets and a project team consisting of engineers, business professionals and third party vendors.
- Developed current project management process for the support of call center environments and corresponding data center technologies during planned outages.
- Consistently applied technical experience to projects to attain highest level of detail work from project team members.
- Recognized for establishing and maintaining relationships with key stake holders across a diverse group of technical and non-technical areas (Business partners).
0-5 years of experience
Service Infrastructure merged with Service Delivery, leaving one IT team.
- Increased direct reports from 6 to 9 people, lowering ticket resolution times by 25% and creating a new support structure for staff needs.
- Act as an escalation point for our members (clients), my team, and my organization, in an effort to get the resources and personnel needed to fix problems or move projects forward.
- Refreshed IT hardware, resulting in savings of $100k/year, increased resources, and increased service reliability.
- Created and managed multiple organization-wide projects focusing on office security, infrastructure cataloging & documentation, and new service offerings.
- Selected to attend Academy Leadership session taught by Merit’s CEO.
0-5 years of experience
Managed team of 17 local IT staff, responsible for IT Operations in newly built factory. Member of the site’s Senior Management Team.
- Designed and implemented organizational structure, headcount plan and support procedures for Manufacturing and Corporate IT Support and Operations.
- Hired and trained local IT team during construction phase, ramping to full operation.
- Reduced issue resolution times by encouraging business partners to use global IT standard
- Conducted frequent Customer Briefing Center presentations on IT Support and Data Center
0-5 years of experience
Collaborated with the IT Director and CFO to construct a Risk Management Framework that encompassed the following activities: Inventory System Matrix, Threat/Vulnerability Assessment, Computer Security Policy, Audit Exposures, Employee Awareness, Computer Incident Response Team
- Ensured all aspects of IT were maintained according to IT standards
- Prepared and executed an IT strategy to reduce costs for the IT department
- Developed and maintained user documentation, and help files and wiki
- Implemented new onboarding/offboarding procedures to reduce total time by 50%
- Implemented new ticketing software to track incidents
- Designed asset tracking database
- Diagnosed, troubleshooted and maintained hardware including, PC’s printers, networking equipment and telephones.
- Managed ticket/service requests while meeting or exceeding defined service level expectations
0-5 years of experience
Led IT infrastructure & operations team of 3 & budget of $1.5 million for a multi-site, 2 data center, public pharmaceutical company. I provided strategic planning, team building & leadership, project & program management, risk assessment, incident & problem resolution, change management, process improvement, & customer & partner relationship management.
- Managed SOX compliance for IT department, reduced audit cost & risk by eliminating redundant controls
- Implemented change reporting tools & department procedures to increase effectiveness & efficiency of SOX evidence reporting
- Led the design & implementation of a 50 person satellite office, managed vendors & internal team to execute project successfully
- Managed vendors, consultants, & internal IT team to successfully execute projects on-time, within budget
- Led infrastructure projects to install fiber internet services, Oracle upgrades, NetApp cluster upgrades
- Expanded the use of VMware, achieving 90% virtualization
- Implemented infrastructure systems monitoring/ alerting resulting in reduction of unplanned downtime
0-5 years of experience
- Designed and conducted user training
- Participated in implementation and roll-out of CaseLogistix
- Developed three year technology plan and budget
- Organized technology records and procedures
- Identified unnecessary expenses resulting in $5000 a month savings
- Led firm in analysis of Word companion products – wrote RFP, led evaluation and configuration teams
0-5 years of experience
Managed current systems, and upgraded future systems in a Windows workstation and server environment.
- Maintained inventories, conducted on-site training to promote efficient operations, and answer questions to avoid or resolve systems-related problems.
- Managed vendor relationships and provided operational oversight and direction.
- Provided daily technical support to both the administration team as well as hotel guests.
- Helped to insure and maintain the technical environment and systems were compliant with corporate standards.
0-5 years of experience
Managed the implementation of a new IT infrastructure
- Evaluated technology trends and business needs to partner with the right vendors
- Created new tools and improved processes for greater efficiency
- Built a new IT team and improved user’s satisfaction
- Translated business requirements into technical requirements for IT team
- Implemented best practices in software development and support functions
- Participated in the annual budget preparation and review monthly departmental expenses
0-5 years of experience
Enhanced internal customer satisfaction by identifying their IT service needs, implementing SLA’s for support functions, and creating a customer service oriented culture within the IT department.
- Created and maintained IT SOP.
- Managed the deployment, monitoring, maintenance, development, upgrades & support of all IT systems, including servers, workstations(pc/mac), OSs, hardware, software, firewalls, printers, VOIP, mobile devices (iPhones, iPads, BlackBerrys) & peripherals.
- Improved efficiency by reorganizing the IT department, standardizing job descriptions, training and developing staff to meet growing technical demands.
- Managed IT infrastructure for 3 locations.
- Achieved improvements in Windows system and network reliability and availability reducing downtime by as much as 50%.
- Increased network performance and security by leading effort to restructure LAN/WAN topology.
- Created and maintained all IT documentation: Hardware and Software inventories, network diagrams, and license management.
- Successfully led effort to virtualize servers and reduced overall footprint by 60%.
- Lead IT team for multi-site integration team insuring business ran as usual while integrating each facility into the Lockheed Martin IT infrastructure.
- Interfaced with teams across the country, on a diverse array of projects to insure IT deadlines and deliverables were met on a timely manner and on budget.
6-10 years of experience
Managed IT enterprise for midsized company and its 3 subsidiary companies.
- Implemented server and desktop virtualization using VMware technologies.
- Develop, test, and maintain a disaster recovery plan for critical VMs and application data.
- Oversaw the construction of the disaster proof data center.
- Facilitated the implementation of the new phone system.
- Oversaw facilities and security departments.
- Managed the complete redesign of the primary company website.
- Planned and developed a lead response tracking system; marketing automation.
0-5 years of experience
Responsible for annual budget, ROI of project purchases and contract negotiations
- Implemented network and firewall architecture consisting of redundant firewalls and switches with load balanced internet connectivity.
- Managed and maintained Linux environments.
- Built and designed large Wi-Fi networks and implementation multiple site VPN Connectivity using SonicWALL firewalls.
6-10 years of experience
Strong record of success through progressive roles as Senior IT Manager for Intel Massachusetts and Intel Manufacturing IT globally. Responsible for delivering 99.99% automation system availability through administration and CIP of over 400 Windows/Unix/VMS servers and installation/maintenance, development and delivery of more than 250 factory applications and supporting databases.
- Achieved 100% on-time completion of proactive sustaining measures, including system, database, and application hardening, installation of monitoring systems and security/patching work. Laid framework for achieving Intel factory records of 5 years of no Full Fab Down and 1 plus years of no Multiple User Outages.
- Successfully led multiple cross site, global initiatives, regularly volunteering to lead in need areas. Primary example was leadership of a major Backup and Restore initiative for all factories. Budgeted, planned, and executed a two year program within one year, receiving a Divisional Recognition Award.
- Successful leadership in many department need areas including recruiting and hiring, training plan development/execution, performance management, and department/office safety. Examples of achieved results include $20k yearly savings in department training and a best in class office safety record.
- Led the development and execution of department Organizational Health initiatives. Achieved Best-In-Class Organizational Health scores, department survey results consistently higher than all other departments at existing site and across all other factory sites. Led multiple global Organizational Health initiatives, one eliminated non critical tasks across all sites, providing a yearly savings of 25,600 person hours and $3.2M.
0-5 years of experience
Manage application teams supporting medical records and coding applications, physician credentialing, patient accounting registration and billing application
- Manage a team of 3 direct reports, and multiple departmental projects with 20 indirect reports
- Implemented and trained teams on various project management processes to ensure better handling and reporting of internal projects.
- Team management functions include customer relations, employee development and personnel file handing, recruiting and retaining talent, coordinating system maintenance, and managing system upgrades and implementations timelines.
- Managed operation and capital budgets including hardware, software and resource cost
- Managed integrated teams for major implementations including, ICD 10 Implementation, upgrade Medical Records Coding System, and merging of multi hospital applications into and enterprise solution
6-10 years of experience
Managed network and software systems for 100 employees.
- Implemented new software systems including Visual ERP and all Microsoft Office products.
- Trained all employees on new software systems.
- Created process and procedures to support staff.
6-10 years of experience
Designed, developed, and implemented the company website.
- Purchased computers and hardware for satellite location.
- Installed, configured, and upgraded PC hardware, peripheral connections, and Windows operating systems.
- Diagnosed and resolved PC hardware, peripheral connections and Windows operating systems.
- Performed preventative maintenance for PC hardware and software.
- Established the systems and trained all personnel on the various software used in the performance of their jobs
6-10 years of experience
Maintain computers and peripheral equipment at rental properties and Corporate Headquarters.
- Initiated program to save nearly $5,000/year in printing expenses.
- Setup and maintained a neighborhood network computer center for under privileged individuals.
- Act as liaison with HUD and other governmental agencies.
- Coordinate special projects as needed among various properties and Corporate Headquarters.
- Supervise procurement and contracting practices, contractor qualification and bid selections, contracting and change orders, construction guaranties and claims, and routine and special inspections.
0-5 years of experience
Stabilized and managed infrastructure and applications for corporate and remote facilities
- Created standard hardware and software lists and purchase based on those lists
- Created fiscal year budget for IT department
- Performed thorough IT audit and proposed various changes based on the audit.
- Negotiated vendor contracts to ensure the correct product at the lowest cost
- Performed Email migration from Pop to Office 365
- Deployed SharePoint to internal personnel
- Managed corporate website and made necessary edits and adjustments
- Worked with various departments to determine technology needs
- Provided end user support to in-office and remote users
0-5 years of experience
Maintains 99.9% uptime for [company name] Dept. of Watershed Management applications.
- Serves as primary technical support resource for the City’s Hansen enterprise application. The application footprint spans across five major City departments.
- As technical lead, successfully upgraded the Hansen application from version 7 to 8.3. This was a 10 month project and key element in the overall governing project plan for the [company name] 311 call center rollout.
- Successfully accomplished upgrade of the Maximo application across two major versions as a single effort – 5.2 to 7.1.
- Implemented mobile solution for Plant Maintenance department, which significantly improved efficiency of field plant personnel by eliminating paper based processes and reduced resource hours in the management of work orders.
- Administers the Syclo Mobile project, which improves efficiency of field personnel workload management and data entry into the system.
- Conducts system-level analysis for translation of task specifications to system requirements.
- Periodically evaluates programs and processes to provide informed recommendations to the organization in the interest of yielding cost effective technology solutions.
- Develops test plans and serves as subject matter expert and validation resource for new application logic and syntax.
- Proactively manages application performance, diagnoses and troubleshoots problem programs, and designs solutions to address.
0-5 years of experience
Provided IT management and systems engineering services on a consulting basis. End clients included large corporations such as Safeway, Inc. and smaller organizations such as Common Counsel Foundation. Responsibilities included system design, budgeting, scheduling, task assignment, and vendor management. Teams consisted of in-house resources, external contractors, and vendor personnel. Technologies included most major platforms and vendors (Windows, Mac, Linux, Cisco, EMC, HP, Dell, etc.).
- Managed project to deploy additional X86 server capacity, including HP blades and VCE Vblock EMC/Cisco/VMware integrated stacks, across multiple corporate data centers.
- Researched and designed solutions and executed projects to upgrade organization’s network and server infrastructure to Windows 2008 R2 servers and Cisco switches, implement Office 365, and migrate analog PBX to cloud-hosted VoIP solution.
- Designed and implemented key components of client’s online marketing strategy, including dedicated e-commerce platform (BigCommerce) and associated infrastructure, for a startup in the luxury pet products space.
0-5 years of experience
Managed corporate network of 8 Windows servers and 50 workstations.
- Configured enterprise wireless solution for 200+ guest rooms.
- Performed weekly system back-ups for the entire network and security DVR system.
- Re-configured networking topology to allow for more user level bandwidth.
0-5 years of experience
Lead group created for process improvement
- Promoted from Project Manager to IT/Staff Manager
- Worked closely with upper management on new technologies and put together proposals to understand the ROI
- Worked with multiple teams to complete sox testing and identified areas for improvement/reviewed results with upper management
- Managed multiple contractors for many large projects
- Communicated with managers on a daily basis to discuss any concerns or issues
0-5 years of experience
Responsible for overall direction and maintenance of the company’s IT infrastructure
- Manage enterprise-wide IT support of 50 end users, work stations, and multiple devices on an Active Directory domain
- Developing comprehensive IT plan to support company’s goals for eventual expansion, inclusive of operational metrics
- Evaluating ITIL procedures and infrastructure enhancement projects to improve overall operational efficiency
- Develop system specifications, write/test application programs, and compile support documentation and manuals
- Migrated 100 user mailboxes from MS Office 2K7 to MS Office 365
- Integrated multiple, independent systems by developing code to allow Inventory, Accounting, and Time Tracking systems to interact
- Redesigned network into independent segments for improved performance
- Designed data entry module to reconcile Inventory and Quoting / Sales Order modules
- Introduced BlueBeam software solution to automate markups for project blueprints (PDF Format)
0-5 years of experience
Built / start up IT infrastructure for a startup electronics recycling company.
- Built IT infrastructure based on business projection plan and completing initial project on-time within budget.
- Managed and negotiated IT vendors’ relations (IT Infrastructure, voice and data providers).
- Actively participated on the Blue Print, SIT, UAT and implementation of company ERP/ SFC.
- Coordinated and lead the integration between company SFC and third party Data Erasure System.
- Participated in management consulting engagements, in particular R2/RIOS Certification.
- Built disaster recovery plan to secured data integrity and minimize downtime operations.
- Hired and trained IT department personnel.
- Analyzed support tickets to view and consider improvements in process / systems.
- Built IT department’s rules and procedures and deployed department’s rules to all company departments.
- Ensured the quality of IT department service and minimized company cost.
6-10 years of experience
Responsible for all Tier 1, 2 and 3 support for all IT Infrastructure, Desktop, Server, Telecom/VC, Network, Business Applications, Remote Support and Mobile Device Management
- Full life cycle project management – Design, Development/Configuration, testing, user testing/acceptance, data migration, implementation, post-implementation transition support
- Manage projects within pre-established parameters of budget, resources and time.
- IT Liaison to Executive staff
- Administer Site Servers, Symantec Endpoint, Symantec backup Exec, WSUS, Print Server, Radius Server, File Server
- Develop and deliver timely weekly and monthly status reports, matrix and KPIs
- Collaborate closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
0-5 years of experience
Performed AD, Exchange, Oracle 10x, PC, website (DNN/IIS), SPAM (Barracuda), web filter (Web Sense) maintenance.
- Designed/tested/implemented new Cognos/MS Excel reports covering aspects of warehouse, accounting, sales, import and distribution utilizing PL/SQL.
- Maintained/modified .NET code for custom applications to support business processes.
- Implemented new WIFI infrastructure using Cisco WLC and 10 AP’s.
- Implemented new handheld barcode reader system. Worked with team on implementing new solution using Android based device, website and backend database.
- Documented PC, server, and other custom software solutions.
6-10 years of experience
Manage staff results by communicating job expectations, planning, monitoring, and appraising job results via counseling, coaching and disciplining employees.
- Maintain staff by recruiting, selecting and orientating qualified individuals.
- Maintain efficiency and effectiveness through supporting strategic plans for implementing information technologies.
- Directed technology research and study of organizations goals, strategies, and projects.
- Manage budgets associated to information technology.
- Manage quality assurance of technology related issues.
0-5 years of experience
Coordinate a team of 10 researchers for due diligence research of over 5000 unique documents
- Sustain multiple server domains and four office locations via VPN and remote connections
- Analyze and normalize multiple data sets for ArcGIS mapping usage, oilfield operations, AR reporting, and cost breakdown
- Create custom VBA Modules for database querying, creation, and automation
- Construct append, update, join, and union SQL queries for statistical reporting
- Revise and update websites for HTML5, CSS3, JavaScript, and PHP 5.3
0-5 years of experience
Develop requirements, outlines, budgets, and schedulers for information technology projects.
- Administer servers, desktop computers, laptops, printers, routers, switches, firewalls, VoIP phones, smartphones (iOS, Android & Windows Mobile), software deployment, security updates and patches.
- Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.
- Utilize software deployment technologies such as SCCM, MDT, WDS, WSUS integration, MS Office deployment, configuration and upgrade deployments.
- Maintained IT infrastructure by utilizing in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer/client needs while protecting the clinic’s assets.
- Make recommendations for future upgrades and changes within the department and communicate those suggestions throughout upper management.
- Maintain several system administrative tasks such as GPO editing, scripting (VB Script, Batch and PowerShell) and weekly server backup protocols.
0-5 years of experience
To run the network and maintain the computers on the network.
- Added new user accounts and maintained them setting new passwords every month.
- Configured network settings for the computers and servers on the network.
- Made suggestions about hardware adds or upgrades on the network.
- Monitor network traffic looking for slow speeds or network interference.
10+ years of experience
Maintain, support and upgrade present LAN and WAN environment including VPN tunnels, wireless connectivity, SPAM and Web content appliances and support of desktop applications and hardware.
- Perform LAN administration including managing users, system updates, data migrations, assigning resources and maintaining a disaster recovery plan to ensure compliance with applicable internal policies and procedures, external regulations, and industry best practices.
- Design, configure and maintain EDI solution for load tendering, reporting and billing automation.
- Install and design VOIP phone system using Mitel equipment across segmented data and voice VLANs.
- Manage server environment including VMWare, Microsoft Exchange, Satellite Tracking solution, SQL, TMW, TMT, Backup Exec, Paperwise and Great Plains suites. Upgrade and train clients on new software packages. Perform data migrations to new systems.
- Design and implement disaster recovery solution including warm site installation and configuration.
- Install, configure and maintain four remote sites utilizing firewalls and WAN optimization hardware.
0-5 years of experience
Computer Manager of entire college’s computer and networking system. Using OneNote to track all company asset, activities, account, plans and projects.
- Working with Developers copy of Windows 10. Will be attend classes for Managing Enterprise Devices and Apps.
- Responsible for the operation of computer software and hardware of College’s computer system
- Working with outside contractor for installing fiber into building for faster internet access
- Completing cable run to a number of classroom where network cable drops were needed.
- Responsible for Cisco Phone system in changing and assigning phones to new employees and classroom the phones are required
- Image any new computers receive into the building assigning e-mail, software and printers either networked or local. Active Directory used intensively to configure all user and equipment access.
0-5 years of experience
- Manager of four members IT department serving a user community of 350 in two separate locations.
- Implemented Sarbanes – Oxley policies and procedures for a company that had NO previous SOP’s or mechanisms for testing how tasks were completed.
- Directed the daily activities of an IT Help Desk that processed approximately 40 calls per day.
- Worked closely with telecommunications providers to lower the per- minute rate for inbound and outbound calls and saved the company $220,000.00 in the first year.
0-5 years of experience
Responsible for daily server, firewall, and computer maintenance
- Manage Active Directory for 50+ users, 55 PC’s and 12 servers
- Managing Administrator of Office 365 and Microsoft Intune
- Successfully migrated over 50 3rd party E-mail accounts to Office 365
- Refreshed over 30 PC’s from Windows XP and & 7 to Windows 8.1 Enterprise
0-5 years of experience
IT Manager in support of 5 counties and 20 locations.
- Managed a team of Network Engineers, Support Specialists, System Administrators and Database administrators.
- Set performance goals and objectives for Support and Continuous Improvement.
- Manage all IT related projects including but not limited to, Life cycle for Computer replacements, Inventory asset management, trouble tickets, and Disaster recovery.
- Worked with facilities on major and minor projects
- Worked with purchasing and procurement to lower costs and review contracts
0-5 years of experience
- Led a team of business systems analysts defining user experience and features for Web and Mobile
- Driving user story definition for financial and retirement planning for web and mobile apps
- Successfully led migration of apps from legacy to the new scalable architecture
- Improved product quality through re-aligned BSA roles to achieve consistent feature experience across platforms
- Drove integration with third-party API services for real-time quotes, price history and stock data
- Coordinate with creative, development and QA to ship features in biweekly cadence
- Recognized across [company name] for Leadership excellence and people management. Grew new hire into high potential employee. Mentored an under-performing employee to become a solid team contributor
0-5 years of experience
- Maintain, manage and support all site to site connections including MPLS and VPN.
- Responsible for the maintenance, improvement and effectiveness of communication between all seven locations.
- Manage all servers, desktops, telecom, cellular and infrastructure devices.
- Review vendor roles and contracts. Reduced monthly telecommunications spending by 24% in the first 90 days.
- Fully responsible for all infrastructure purchases and projects.
- Maintain and direct all IT staff
- Oversee all day to day operations and maintenance of the infrastructure and all end user equipment.
0-5 years of experience
Responsible for maintenance, security, and configuration of multiple businesses IT systems
- Provide support to personnel with computer systems and software
- Analyze and configure computer systems to meet job roles
- Network computers and peripherals to enhance communication
- Maintain and troubleshoot network infrastructure
0-5 years of experience
Direct all IT problems/upgrades/contractors for 29 skilled-nursing facilities in the company’s East Division
- Troubleshoot/monitor Cisco routers/switches and network connectivity/wiring issues
- Constant contact with Facility managers to insure IT infrastructure is meeting needs
- Provide supervision to Hospice/Skilled Nursing desktop support personnel
- Initial setup and support of VoIP (Cisco/West IP) company- wide phone System
- Test and maintain system integrity and security (Software, Hardware) aligned with HIPAA
- Maintain divisional hardware inventory records for all IT equipment
- Budget for IT needs in East Region
0-5 years of experience
Management of Windows operating systems, Active Directory, Windows Server 2003 through 2012
- Implementation of Windows Server 2012
- Implementation of Netgear UTM25 Firewall
- Managed Rewiring of entire building
- Create IT budget and hardware refresh schedule
- Standardize Computer build for floor and office computers
- Management of firewall, routers and switches
- Hardware and Software troubleshooting
0-5 years of experience
Respond to internal and external requests for IT support to resolve issues with network, desktops, laptops, tablets, servers and printers.
- Recommend and implement hardware and software changes and enhancements to elevate staff productivity.
- Perform system imaging, back-ups and disaster recovery planning to safeguard critical business data.
- Administer firewalls, VPN, PBX systems, VoIP, and EMR/HMR applications.
- Train, coach and assist peers when required in proper use of hardware and software products.
- Create proposals based on client requirements for technology upgrades, additions, or enhancements.
0-5 years of experience
- Main focus was the selection and implementation of a new ERP system – Epicor
- Structured departmental interviews and generated a formal RFQ
- Coordinated and verified vendor demonstration’s matched the Getman need
- Led the implementation with structured training and pilot process testing
- Back office support for engineering design solution and data management
Information Technology Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
