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0-5 years of experience
Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. Issues also included Active Directory and MS Exchange user setup and maintenance. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Efficiently managed network infrastructure and provided desktop support to five satellite locations.
- Negotiated best pricing for hardware and software quotes and procurement. This allowed CUL to allocate funds of the operation budget to other areas.
- Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs. This resulted in 45% lower billing and reduced wasteful usage.
- Performed CUL’s first comprehensive IT Inventory via an asset management tracking tool. Consequently, an external audit was successful and showed asset accountability.
- Upgraded thirty-two XP Machines to Windows 7 over three days in preparation for a Office 365 Roll Out
0-5 years of experience
Provided training and support for a wide range of applications and hardware in a Microsoft windows environment.
- Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate
- Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects.
- Implemented company-wide use of Microsoft Office 2010, Windows 7, Prolaw XII and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment.
- Recovered lost and corrupt Microsoft Office documents saved both locally and remotely.
- Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices.
- Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment.
0-5 years of experience
Provided primarily phone and email support to over 750 organizations (1-15 end users per organization)
- Took anywhere between 20-60 calls on a day to day basis
- Provided configuration support for both Microsoft Office Suite and Adobe Acrobat
- Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied
- Technical problem solving dealing with various proprietary software issues as well as HTML issues
- Trained, mentored and provided clear and concise direction to new employees
- Assessed all calls and made sure the resolution time met or exceeded company standards
0-5 years of experience
Led large-scale IT projects for a local client base of over 750 military and civilian personnel. Oversaw application upgrades, OS/hardware upgrades, patch management, and audit lockdowns. Served as the IT project manager for multiple software deployments throughout New Mexico, Texas, and internationally; managed requirements gathering, rollout, training, and operational activities. Managed multiple projects through organizational requests from initiation to closing phases. Trained and coached new team members to facilitate continuous process improvement of project team performance. Managed 10 to 15 team members and control budgets up to $950,000 dollars.
- Monitored and presented project risks to senior management through on-going processes of identifying, assessing, tracking, developing and executing risk mitigation strategies throughout project development.
- Inherited a bad network access project which was causing multiple non-compliance incidents. Through a series of actions, team subsequently delivered a successful project resulting in zero non-compliance incidents.
- Analyzed database management solutions to introduce ideas to increase repository storage needs by 50%.
- Instrumental in the development of ISO 27001 procedures for the newly merged departments. Participated in the ISO 27001 audits and inspections. New departments completed 2 audits with zero non-compliance incident.
- Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment with an IT budget of $250,000.
- Oversaw a six month, multi-phased project worth $1.5M dollars. Successfully acquired critical IT and satellite communications assets from regional office to support command and control operations.
- Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel.
0-5 years of experience
Oversaw the installation of a new Mitel admin phone system. Installed new cordless phones in all guest rooms
- Managed system updates and scanning for PCI compliance
- Supported 25 users across all departments, configured and maintained PCs and servers for all users
- Responsible for creating email and domain user access accounts for new users
- Created documentation used for training and troubleshooting
- Installed and trained the staff in the use of the new guest room cordless phones.
- Performed periodic backups and maintenance of key systems
10+ years of experience
Provided helpdesk support for multi-property hotel resort environment, including property tours and service calls.
- Provided support for desktop software products: Microsoft, iSeries, InfoGenesis Revelations, Aristocrat, DataMagine, KeyPro, Tour Trax, Saflok and MGT.
- iSeries/ OS 400 Support: LMS, Stratton Warren, Showgate and Casino Management Systems.
- Wrote and administered documentation for helpdesk operations procedures.
- Provided hardware support for PC, POS terminals and printers. Performed EOD for CBS sports book system.
0-5 years of experience
Responded to Support tickets routed to Local group by centralized helpdesk.
- Undertook special projects as directed including Office 2007 upgrade and Hardware upgrades.
- Maintained and supported remote clients.
- Recorded Problems and resolution details in the Remedy ticketing system.
- Installed, configured and maintained all desktop, laptop workstation and software systems for office users.
- Maintained and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X in a domain environment.
- Assisted Event specialist with preperations for [company name]. Events (ie Essex Music Festival).
6-10 years of experience
Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions
- Installed desktop image, operating systems and applications
- Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions
- Performed hardware and account setups for new employees
- Provided off hours support for high priority issues
- Set up and configured wireless access points and maintained client connectivity
- Provided maintenance, installation and configuration of network and workstation hardware and software
0-5 years of experience
Provided direct and telephone support to bank personnel with respect to the bank’s local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems.
- Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank’s various systems and networks. Ensured necessary documentation is obtained and properly authorized for such requests.
- Participated as a member of the bank’s incident response team in the event of a technology emergency or breach in confidential information.
- Assisted in analyzing and deploying software updates as well as other patch management directives.
- Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC.
- Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle.
- Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software.
- Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas.
10+ years of experience
Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. In-depth knowledge of the impact of processing upon downstream production in a global business.
- Managed and oversaw evening production operations for the National Data Center
- Cross trained operators on Unisys Clearpath mainframe applications
- Provided Level 2 support and managed trouble call ticket incidents to resolution
- Monitored Oracle and Unix databases to ensure security protocols were met and documented
- Directly supported vendors to resolve specific hardware and software issues
0-5 years of experience
Offered on-site PCs services by providing installation of software, hardware and local area networks.
- Responded to customers with a high degree of urgency to their needs and requests.
- Diagnosed and corrected applications and operating systems software issues including peripherals and hardware issues.
- Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX.
- Prepared reference for users by writing operating instructions.
0-5 years of experience
Implemented case management database and document image-caching project.
- Analyzed the need for new technology, and innovated mobile computing solutions integrating
- Responsible for software maintenance and support for staff of 40.
- Identified training needs; designed and delivered training programs.
- Provided hardware and software user support.
0-5 years of experience
Created, resolved and provided proper escalation as needed using BMC Remedy incident tracking software.
- Created and developed software solutions for application errors.
- Provided end user support for system administration issues.
- Updated user documentation and conducted training as needed.
- Monitored servers and reported issues to prevent operational impact.
0-5 years of experience
Provided 24/7 domestic and international support via telephone communications and remote assistance
- Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
- Worked closely and effectively with customers to replace/repair defective hardware and software
- Instructed and trained end-users regarding computer literacy
- Support of mobile devices
0-5 years of experience
Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Administered in-house and telecommuters phone system, network, internet, email and web connectivity.
- Implemented company policies, technical procedures and standards for preserving integrity and security.
- Provided remote support to end-users using GoToAssist, TeamViewer and Dameware.
- Acted as first point of contact for all major technical issues, including power outages, system failure and disaster recovery. Updated network systems to support confidential company operations.
0-5 years of experience
Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. Additional duties include the support of Avaya IP Office VoIP system. Single Point of Contact for all IT and Facilities related issues in the Denver office.
- Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN.
- Upgraded Domain from 2003 to 2008 R2. Cleaned up Active Directory and Group Policies.
- Created “How-to” document for the implementation of support of the Airwatch application.
- Developed solution for patching equipment in accordance to SOX audits.
- Successfully designed, implemented, and tested Disaster Recovery plan.
6-10 years of experience
Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software, hard ware and networks infrastructure.
- Managed the deployment, maintenance, support and upgrade of desktop PC’s, hardware software, operating systems and distributed printers.
- Troubleshot and resolved major and minor computer hardware and software issues.
- Install, Maintained and managed company VOIP phone system.
- Documented emergency recovery plan for network.
- Install and monitored Network Security cloud based endpoint user protection.
- Researched, tested and implemented new technologies.
- Designed, constructed the implementation of networks.
- Served as a liaison between IT and business groups.
0-5 years of experience
Supported Windows 2003 and 2008 Domains – User Accts, Desktop, Servers and supported Office 2003/2007 Suites, Exchange 2007, Vmware/Vsphere, Lawson and ICMS applications. Responsible for Software License renewal/documentation and daily tape backup/restore. Supported remote users in London, Dublin and Singapore.
- Recognized for Windows 7 company rollout and upgrade from XP.
- Recognized for Symantec Endpoint rollout and management installation.
- Recognized for creating webpages and support for SharePoint.
- Effectively encrypted Bitlocker on company hard drives.
- Ensured minimal downtown/issues with company’s LAN and WAN through ongoing monitoring and quick problem resolution.
- Met both domestic and international user needs immediately by providing bi-weekly 24 hour on call support.
0-5 years of experience
Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. Work including issues involving multiple components (e.g. network, operating systems) and integration of components. Build customer relationships by coordinating with customers to plan operational work. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests.
- Managed the Microsoft System Center Service Manager ticketing system for LA, MD, PA, and VA for all end user support including MA and IR tickets. This included first call resolution and remote support and senior management escalation. Was successfully able to meet 80% completion in resolving tickets.
- Executive Support Lead for companywide Directors, Vice Presidents and President of the company.
- Primary technical liaison to assist the 24/7 Help Desk and Desktop Support with technical support.
- Assisted the SCCM group with software installations for company.
0-5 years of experience
Administrated large network of over 300 Windows XP computers
- Installed, repaired, and troubleshot computer hardware and peripherals
- Monitored system integrity and health
- Evaluated and recommended new technologies
- Coordinated system upgrades between Production and IT departments
- Maintained backup environment
- Provided SOX auditing and analysis
0-5 years of experience
Performed installations, troubleshooting, administration and upgrades to all workstations (Windows XP, 7, 8), printers, network equipment and software applications as required.
- Configured network security using WPA-2, MAC Filtering and updating Local Security Policy for all workstations.
- Performed Virus Removal and OS upgrades as needed.
- Collaborated with vendors to implement and configure DESK ticketing system.
- Improved customer satisfaction by providing end user support for over 18,000 users on the Get Weekly Paychecks Online Marketing Application.
- Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code.
0-5 years of experience
- Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system.
- Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network.
- Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin.
- Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance.
- Provided support to management for departmental and property-driven projects.
0-5 years of experience
Project involved staging, imaging, and deployment of 200+ PCs, 70 printers, 20 POS terminals, & various gaming peripherals for World Series of Poker event.Installed, upgraded and maintained gaming hardware & software products. Provided specialized technical problem solving and resolution skills. Maintained asset and inventory control in Provisioning Center, supplying all 9 properties with requested hardware.
- Implemented new processes for tracking hardware both incoming and outgoing.
- Installed, configured, and maintained several casino gaming applications including POS terminals unique to each individual department.
- Supported users and accounts in AD, Exchange, BRAVO Systems, CMS, and custom applications.
0-5 years of experience
Supported Levi Store’s with technical support regarding printers, fax machines, computers and point of sale
machines
- Maintained tracking sheets in companies SharePoint
- Performed parts requests and technician dispatches in Citrix ClarifyCRM
- Coordinated support information between End Users and Level 2 support
0-5 years of experience
Installed, supported and troubleshoot PC equipment, servers and related systems.
- Interfaced with customers to ensure technical issues are being managed and resolved.
- Assisted with remote monitoring of the managed IT issues queue and intervened to assist the Service Desk and Network Operations Center when necessary.
- Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers.
0-5 years of experience
Initiated projects and assigned project managers to manage cost, schedule and performance of projects working to ensure success.
- Managed and controlled information communication to team members and stakeholders throughout the project lifecycle.
- Recommended changes and process improvements that strengthened internal control for IT Clients.
- Developed training curriculum, conducted end user training as well as provided user support.
6-10 years of experience
Created, built, and troubleshot computer images for nationwide deployment.
- Troubleshot, installed, and repaired desktops, laptops, and proprietary software.
- Maintained service-level agreements and quality assurance.
- Provided training, support, and direction for team members.
- Documented and tracked inventory and software distribution.
- Established redeployment and refresh of desktop and laptop computers nationwide, saving labor and licensing costs for Microsoft software.
0-5 years of experience
Oversaw all technical support operation in the main warehouse.
- Acted as the Point-of-Contact for the barcode system and equipment.
- Effectively maintained 3 SQL servers running barcode programs, and a SQL system handling data transfers from the AIX to SQL system.
- Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse.
0-5 years of experience
Primary support technician for all city hardware including the Art Center, Police Department, and Court.
- Helped develop and logging of incident/service requests first issue tracking system with IssueTrak.
- Created first full inventory database for all city desktops, laptops, printers, and servers.
- Provided mobile support for iPhones, iPads, and Android phones.
- Upgraded and configured software in support of business applications at the workstation level.
- Component troubleshooting.
0-5 years of experience
Provided both hardware and software support to 150 in house and 50 remote users through email, phone, and in person
- Solely responsible for creating new user accounts, exchange mailboxes, keycards, blackberry setup, and preparing workstations
- Maintained an accurate inventory of computers, printers, IP addresses, and software licenses
- Assisted in managing Barracuda web filters, spam filter, and backup appliance
- Responsible for network setup and support at several remote sites as well as assisting with network maintenance at main office
- Implemented group policy based on changes in our environment as well as outside threats
- Played an integral role in purchasing new desktop, server, networking, and storage hardware
0-5 years of experience
- Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues.
- Collaborated with Information Technology (IT) partners to ensure written documentation is current and valid and communicated updates and changes to procedures.
- Researched, analyzed, and evaluated resolutions to problems.
- Communicated with customers to minimize the impact and severity of service interruptions and escalated as appropriate, ticketing each issue and followed through until resolution.
- Resolved trouble calls with troubleshooting tools and performed computer restoration through reimaging
- Performed desktop/server maintenance and installed work stations. Configured and maintained network switches and routers.
0-5 years of experience
- Deploy and rebuild machines for areas in the School of Veterinary Medicine and Hospital
- Implement Ghost images for the entire campus, resulting in vastly increased IT staff productivity
- Provide hardware, software, and technical support to faculty, staff, students and visitors to the university
- Researched software and hardware upgrades for offices and specialized hospital equipment
- Earned experience as a Domain Administrator by creating, and editing, users & user policies within Active Directory and administered users onto the network with DHCP on Microsoft Windows Server 2003 R2
- Help with A/V support in all areas of classroom technology, setting up video conferences between campuses, and remote universities, using Polycom & Cisco equipment
0-5 years of experience
Assisted in troubleshooting user problems in Windows and Macintosh environment relating to
Operating System issues, Network Connectivity, TCP/IP configuration
- Assisted on on-site with hardware troubleshooting
- Resolved technical issues pertaining to any hardware or software related problem
- Performed service for EMC Symmetrix Family Storage Systems
0-5 years of experience
- Provided both in-person and remote desktop support for all firm employees in addition to paralegal role.
- Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies.
- Coordinated key aspects of litigation cases and wrote demands which were integral in earning millions in settlements and verdicts over the course of my employment.
- Synthesized legal and factual information received from clients, opposing counsel, experts, and courts for internal review and action.
- Implemented technological solutions to streamline discovery and document production firm-wide, including the use of portable and cloud-based digital media.
10+ years of experience
Oversee all IT duties for company; maintain and operate a small business network in three locations across two states.
- Build, configure, and implement all company-owned IT assets.
- Provide help desk support on an as-needed basis.
- Deployed Windows Server 2008 Domain controller for unified Active Directory Login.
- Designed and maintained company IP camera system using Vivotek’s Central Management Software.
- Implemented FreeBSD servers at two locations to provide secure (VPN) routing, DNS, and DHCP to all network assets.
- Provisioned QNAP NAS devices at each location for daily backups, storage, and logging.
- Maintain Point to Multipoint (PTMP) wireless network for multiple building connectivity using IEEE 802.11n standards.
0-5 years of experience
Lead Systems Engineer with overall data center responsibility for 250+ node Windows environment.
- Deep understanding of the client build operations, standardizing client offerings and acting as the 3rd tier support for the service desk solving the most urgent and challenging issues.
- Key contributor in the integration of Roosevelt Warm Springs Institute to the GRHealth/Cerner model.
- Standardized and documented the IT operations infrastructure. Participated in the consolidation and physical move of the production data center.
- Performed domain administration, standardization and security/compliance implementation as part of the transition from State of Georgia to GRHealth/Cerner based enterprise.
0-5 years of experience
Provide premier-level, outsourced IT support services for small to mid-size companies.
- Maintain a Microsoft Windows 7 and Server 2008 R2 desktop environment.
- Performed server consolidation and P2V migrations utilizing Microsoft’s Hyper-V technology.
- Managed company-wide transition from in-house email to Microsoft Hosted Exchange.
- Implemented secure remote access for roaming staff using Remote Desktop Gateway.
- Architected a low cost, geographically redundant backup solution.
0-5 years of experience
- Operated Sony Handycam HDR-FX1 Camcorder and also operated Sony Cybershot DSC-H20 to film and photograph over 20 weddings, proms, corporate events, and other occasions.
- Handled various types of clerical responsibilities and office tasks with efficiency
- Answered phone enquiries from potential customers
- Designed business cards, flyers, web adverts, package pricing brochures, and other print media based on requirements specified by client
- Maintained computer systems throughout company, i.e., Installed printers, updated OS’s, backed up important data, updated anti-virus software, and other computer tools.
- Managed web hosting services and webmail for client
6-10 years of experience
- Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support.
- Corrected network connectivity problems and configured BlackBerrys, iPhones, iPads & Androids.
- Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners.
- Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs.
- Critical participant in inventory management & recovery and provided technical support for Help Desk staff.
- Knowledgeably resolved customer problems and supervised Desktop Support problem ticket queues.
- Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies.
0-5 years of experience
Administer and provide IT Support for the food processing plant
- Balances IT annual budget with support from corporate
- Provide training for new and current employees with new technologies that are implemented
- Designed IT policies and how-to guides on everything IT related at the plant
- Redesigned the plant’s IT network from the old company (Sigma) to the new way of IT (Bar-S)
- Technologies: Windows XP and 7, Windows Server 2003 and 2008, VMWare, Symantec products, Active Directory, Lenovo laptops and desktops, Microsoft Office and Outlook
0-5 years of experience
Created user accounts, assigned permissions, installed hardware and software on desktops and servers.
- Provided remote and field support for various Career Centers located within Fulton County.
- Troubleshoot various hardware and software problems; provided updates to software.
- Created VPN accounts and support.
- Troubleshoot desktop and server support for 200 end users.
0-5 years of experience
Provide 1st level service for all client requests submitted by email and over the phone.
- Provide administrative support such as resetting, configuring and tweaking network access, improving it by 50%.
- Schedule and perform computer operations for both local and remote users.
- Install, configure and troubleshoot desktops, laptops, smartphones, servers, printers, software, hardware and network issues.
- Recover computer crashes, blue screens and boot problems in Windows with no loss of data.
- Update Windows service packs, files, patches, and systems to improve performance and recovery issues.
- Walk the end user through any diagnostic or technical steps that need to be completed in order to resolve the issue.
0-5 years of experience
- Supported all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets, including more than 48,000 data ports on more than 1,600 switches.
- Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise.
- Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations.
- Collaborated with cross-functional administrators and supervisors to identify, implement, and support new network technologies.
- Managed communications between operational and network administration personnel; acted as a liaison to translate business needs into supportable technical solutions.
0-5 years of experience
Worked with Microchip’s clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system.
- Used HP Service Desk software to manage task, incidents, and service requests.
- Escalated issues as needed and maintained communication with customer and Technical teams. Created/maintained service requests record and tracked issues.
- Worked independently as only Tier 1 support, providing sole support for international operations.
- Maintained User account using Active Directory site wide
- Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas
0-5 years of experience
Responsible for entering and tracking software and hardware quotes; audit warranties, licenses, system upgrades, replacements, or repair
- Level 2 support; manage and monitor several queues: incident tracking, service account request, Oracle and procurement request, email and voicemail
- Ticket auditing; verify data accuracy, quality, and edit for completeness
- Intranet Content Management; maintenance, modifications, and design
- Review, document, create, or update troubleshooting script
- Incorporate process improvements; update existing procedures
0-5 years of experience
Provided advanced on-site and remote support for over 5,000 end-users while managing staff schedule, website, policy, advertising, and customer relations
- Configure, Troubleshoot, and Repair Computers, Laptops, Servers, Printers, Peripherals, and Devices
- Managed critical hardware and software issues with specific time constraints
- Applied refined knowledge of PC Hardware, Software, Networking, and Security
- Implemented Software, Hardware, and Network Optimization to Residential and Business Customers
- Responsible for budgeting, deployment, configuration, and support of systems and networks for various businesses and establishments such as Hospitals, Dentist Offices, Real Estate Offices, and commercial clients in Large-Scale Server Environments.
0-5 years of experience
Served directly under IT Director to coordinate and deploy new IT infrastructure
- Coordinated new IT infrastructure deployment directly under IT Director that included both hardware and software installations in multiple states and Mexico
- Migrated entire organization into new IT Infrastructure including international users
- Provides all helpdesk support that includes 400+ remote users and 150+ remote workstations
- Audited organization’s electronic accounts that resulted in savings of over $2,000/month
- Deployed and maintains multiple on-site and hosted servers including MS Exchange, SharePoint, Active Directory, Trillian, File Share Storage, Backup Exec, Desktop Central and Endpoint
- Provides network support for proper connectivity and secure configurations that include WAN, LAN, VPN, SonicWall Firewalls, remote connections, and security management
- Maintains vendor relationships and inventory of both software and hardware that include Cisco VoIP phones, Laptops, Desktops, Storage Servers, Printers, Tablets, Mobile/Satellite Phones, and various software licenses
6-10 years of experience
Provide technical assistance to computer system end users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, PC imaging. Also installed and configured PC hardware and software applications.
- Experienced in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks.
- Provided support of IT hardware, software, and networks.
- Trouble shooting, administration and support of Windows 2000 Server and MS Exchange at all levels.
- Setup and deployed voice over IP Phone
- Added computers and created users in active directory
10+ years of experience
Campus support for teachers, administrators and office staff with widely varying degrees of technical knowledge and personalities.
- Support PC’s and laptops running Windows 2000, XP, 7 and MAC OS operating environments. Office 2000, 2003, 2007, 2010 and 2013 support. Outlook XP, 2010 and 2013 setup and maintenance.
- Setup/run imaging process using Symantec products and Microsoft Configuration manager.
- Setup and maintain 30+ laser and desk jet printers of various manufacturers.
- Maintain and configure intra network functionality for school campuses.
- Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory.
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IT Support Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
