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Technology Analyst Resume Samples
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0-5 years of experience
Designed and developed technology solutions to achieve commonality in business processes and improve system performance issues through complex Enterprise Resource Planning (ERP) implementations for FORTUNE 500 companies by collaborating with cross-functional stakeholders and teams.
- Analyzed and developed interactive Asset Management Financial report (FICO) to track, create and scrap any given asset, which reduced month-end reporting delays by 60%. Received Applause award.
- Designed and developed an interactive transaction to migrate all orders such as sales, service, complaint orders from legacy to the current system, which reduced time and expenses by 40% for a $90M project. Received Applause award.
- Created a “shop floor cockpit†transaction to perform all Material Management (MM) activities, which reduced delays by 50% in traversing to multiple transactions. Received Spot award.
- Integrated and implemented objects for supply chain process for the client in SAP ECC, reducing costs for inventory, procurement and logistics management by 40%.
- Developed technical specification documents and objects such as reports and enhancements for successful IT (SAP ECC / CRM) implementations through full SDLC (Waterfall).
- Managed end-to-end cutover activities, conducted and managed knowledge transformation (KT) sessions. Coordinated Unit testing for successful implementation and mitigation of client concerns.
- Involved in requirement gathering and Subject Matter Expert (SME) for data migration activities, assuring quality deliverables to the client.
0-5 years of experience
- Designed a centralized database by gathering requirements from client and migrated their data from DOS to MS SQL Server
- Implemented UX/UI changes thus increasing goal conversion rate by 60% while working in agile environment
- Performed exploratory analysis on sales data to create interactive dashboards in Tableau to monitor sales operations
- Acted as bridging link between the technical and functional aspects by giving recommendations based on requirements
- Led weekly cross-functional team meetings as part of continuous process improvement of business operations
0-5 years of experience
Analyzed and resolved various design and performance issues, worked on enhancements and defect fixes in an ETL system that generated business reports for a Health Care Analytics project
- Used SSIS and SQL platforms to translate the functional requirements into technical solutions
- Effectively communicated existing problems of the system and proposed solutions with the clients
- Prepared presentations using power point and data from excel for bi-monthly meetings. Coordinated with different teams to report project status, developments and risks to the director and senior manager
- Coached a new team member on the entire application, giving necessary foundation on the project
- Implemented an automated system to schedule monthly and weekly business reports. This eliminated the dependency on the scheduling team to manually trigger these jobs
- Worked on enhancement to recognize active records amongst billions of records of historical data, which now facilitates the clients to generate accurate reports
- Received Client Appreciation mail and Spot Award for excellent performance
0-5 years of experience
- Negotiated projects’ costs, successfully coordinated plans to work-in-parallel on large-scale projects and generated $450K of revenues for Infosys in 11 months.
- Administered data integration models to migrate separate applications onto a standard EDW repository.
- Implemented parallel processing in the heavy Informatica jobs and achieved a performance gain of 60%.
- Created Tableau Reports showing market trends for sales across Asia markets to aid the management in formulating accurate business strategies.
0-5 years of experience
Delivered 100+ compliance and transactional reports for a partnership project between JPMC and an external client
using SAP Business Objects
- Created around 150 ETL jobs to load data from mainframe processors to data warehouse for various commercial cards
- Developed stored procedures and views in Teradata and Oracle for various application suites within JPMC commercial
- Conducted trainings on SAP Business Objects within JPMC Cards domain
- Recognized as ‘Subject Matter Expert’ for the reporting module of a partnership T&E project
- Successfully completed graduation requirements for the ‘Application Developer Curriculum’ from J.P. Morgan
- Received “JPMC Champ of the Quarter” award for Q1 2013 for delivery excellence
- Won “JPMC Team of the Year 2013” award for superior customer experience
- Successfully completed the 2.5 years “Corporate Development Program” at JPMC
0-5 years of experience
Used XCode to develop an IPad application for commercial mortgage appraisers
- Leveraged knowledge of mobile development and machine learning to help create a faster and more accurate mortgage appraisal process
- Utilized continuous integration software to manage the addition of new features developed by other team members as well as myself into the current build
- Created a thorough suite of test cases to expose bugs and potential security issues
- Led bi-weekly meetings with stakeholders resulting in my team having a better understanding of what features would best increase efficiency in the appraisal process
0-5 years of experience
- Saved $24,000 by Convincing one of the clients to choose PHP platform to utilize idle PHP developers and Generated $14,500 in revenue by expanding project scope and the budgets from client.
- Involved in the upgradation process of Spring 3.0 to Spring 4.0 and Hibernate 3.x to Hibernate 4.0 to take advantages of their new features.
- Involved in creating new and innovative products based on the real-world problems.
- Created and validated the functionalities of the system MVP development project for the Gym.
- Communicated with the client to gather information of his system development /business model requirements and its specifications.
- Involved in creating test cases ensuring that the developed software performs as detailed by the business requirements and tested various functions and applications as an end user.
- Brainstormed the project strategies with the seniors on how to enhance the business.
0-5 years of experience
Designed a Java Swing based GUI tool to track the status and progress of the data submitted to the system.
- Implemented a new process to handle OutOfMemory error on the Solaris Grid Server.
- Developed a script to automate the process of deleting the directories of the processed data.
- Optimized the query performance by using LIMIT, ORDER BY and COUNT clause.
- Identified various open SQL statements at DB side in the existing applications and provided fix for them.
- Optimized performance of existing multithreaded applications by tuning various I/O operations.
- Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
0-5 years of experience
- Trained and Led a Team for a span of 3 projects in Testing functional and non-functional features of a Java based Universal banking application developed by [company name].
- Delivered Product to One of The Largest Banks in UAE with negligible defects by Participating in Maintenance Testing, During implementation and Post-Delivery of product.
- Awarded as the best team for performance during Dec 2014. Detected large number of functional defects and helped deliver product without functional issues in a short span of time.
0-5 years of experience
Served as primary liaison between the CDO business line and application developers to coordinate the development and implementation of enhancements to reporting, reconciliation, and cash management applications
- Led discussions to develop and document requirements and test plans for all system changes
- Provided day to day production support to identify possible improvements and workarounds for outstanding system issues
- Worked with business line managers to strategically prioritize the technology request backlog considering cost, resource availability, and internal/external client impact
- Created demos and status reports to communicate upcoming enhancements, progress on requests in development, and future technology plans
6-10 years of experience
Have 3.5 years of development and customization experience in Windchill FLEXPLM.
- Have 1.5 years of experience of in Application Support, Maintenance and testing of WINDCHILL and FLEXPLM projects.
- Worked on various FLEXPLM customizations like BOM Reports, export to excel measurement sets, custom techpack, LdAP configurations, flexplm loader, UI customizations, SSP, CSP, ANT Build
- Have good knowledge about PLM and PLM packages (FLEXPLM 9,10, 11 and Windchill PDMLINK).
- Worked on FLEXPLM DB OS Migration (Oracle) from IBM AIX 5.3 to LINUX server.
- Have 1+ year experience in Data replication activity on informix Databases
- Have good knowledge in PLM and Retail Domains.
0-5 years of experience
- Managed various project lifecycles for clients using Project Management Tools. Documented, analyzed and designed the User Interface (UI) for potential Kentucky Medicaid clients to enroll in Medicaid with 100% accuracy rate and on a timely basis.
- Documented and analyzed the functional specific requirements of various clients under discrete business domains with small focus groups to validate the processes.
- Generated weekly reports and coordinated actively with both the internal/onshore teams, development teams, design teams for development and changing needs, for the California Child Welfare project under Deloitte Digital.
- Tested for compatibility of the prototype UI application on multiple devices and browsers for 100% accuracy and generated weekly progress report.
- Built interactive KPI dashboards using MS Excel and Tableau, for data transformation and visualization required for data analysis to reduce cycle time by 20%.
- Supervised the technology team by hosting four end-to-end Knowledge Transfer (KT) training sessions and provided hands-on training for the best practices of Medicaid program and its modules.
- Periodically interacted with the Tennessee and Delaware client team about the progress of a retirement project module and performed system and regression testing to ensure the appropriate working of system functionalities every time changes made to the code to fix defects.
0-5 years of experience
- Device Certification of DOCSIS Cable modems, packet cable gateways and E-MTAs over native vendor software and Comcast RDK-B software.
- Device Certification of Arris, Cisco Cable Modem Termination System (CMTS) at the head end.
- Testing of Comcast certified High Speed Internet and Digital Voice Customer Premise Equipment (CPE) with enhanced telephony features. These CPEs are DOCSIS 3.1/3.0 Gateways integrated with Wi-Fi, MoCA, and HNAP.
0-5 years of experience
- Decreased Service Desk response time by 25% by providing Techs with equipment packs of tools and accessories for resolving incidents on the spot, rather than traveling to and from the stock room.
- Optimize project deployments with detailed written instructions and template responses for clear positive communication with end users.
- Assist the Service Desk in resolving level II and III support requests (as needed within project schedules).
- Document Processes and Procedures for improved Technical Support and Training.
0-5 years of experience
- Lead Configuration Analyst optimizing the Taleo Recruiting platform by translating Talent Acquisition requests into configurable system capabilities resulting in a reduction of up to 65% requisition fields and 30% candidate fields improving end user and candidate experience
- Project Manager of the Taleo Recruiting 15A upgrade
- Lead Analyst responsible for the discovery, development and implementation of the Careers Faceted search capabilities and a full-apply Mobile Careers Section
- Delivered the enhancement to our Taleo Recruiting platform with the LinkedIn Integration and Plain Text Resume Upload feature
- Partnered with Social Recruitment and Marketing team which includes testing, training, consultation with technical resources, and vendor management (Findly) to enable Google Analytics for improved reporting capabilities
- Responsible for system configuration, testing, training, maintenance and communication to stakeholders
0-5 years of experience
- Managed completion of 80+ medium to large-scale implementations, managing projects from business requirements analysis to solutions delivery and support.
- Led a $1.2M data-integration project for financial services firm that consolidated information from accounting applications, third-party market data and internal equities/fixed income applications.
- Tested storage strategies and disaster-recovery plan for large manufacturing company’s operational database, delivering solution that guaranteed recovery performance and high availability.
0-5 years of experience
- Analyzed new technologies and created consumer reports from Health Sciences and Engineering invention disclosures, released from the University of Utah.
- Researched market potential, comparables and identified the value in technologies
- Performed problem solution fit reports for engineering technologies
- Worked 15-19 hours a week during the school year
0-5 years of experience
- Gathered requirements and created request for proposal (RFP), requirement specification documents using MS Visio
- Conducted project kickoff meetings for nine new clients by delivering portal training and facilitating deployment of portal
- Integrated vendor data from Excel, flat files and implemented ETL framework capturing data into a data warehouse using SSIS
- Validated incoming data for Bill of Quantities, technical and financial bid documents prior to data load in SSIS
- Designed and created the database of incoming bids and vendor information in MS SQL Server
- Generated dynamic reports for senior management using SSRS report builder.
- Created use case and test case for development team based on client feedback and internal testing
0-5 years of experience
- Assist and plan to resize VMware Infrastructure which saved $100k a year and reduced the complexity and the work needed by Operations and Maintenance Team
- Implement an unattended installation of critical application which reduced the amount of time and increase the accuracy of the installations
- Support and became POC for managing firewall connectivity configurations for all releases
- Install and configure all the Linux servers in the network per specifications of client
- Monitor the servers and Linux scripts regularly and performed troubleshooting steps
0-5 years of experience
- Helped troubleshoot hardware and software computer technical difficulties for students
- Diagnosed and resolved computer software, hardware and peripheral problems in various
- Familiarity with various Windows, Linux and OS X software/features and kernel
- Added, Installed and configured software applications and network clients to operate
0-5 years of experience
Computer Integrated Manufacturing. Oversaw technical operations for tire retread facility located in NC. Managed software, desktop, internal systems, production systems, phone systems, VPN, server support, SAS 70 Compliance, and supported the on site maintenance team.
- Troubleshoot servers, switches, and client systems, cable patch panels, install operating systems, installation of Cisco UCS’s, EMC VNX, create and setup virtual remote desktops, upgrade systems, workstation builds and repairs.
- Provide technical support for internal customers
- Maintain and upgrade all test equipment in the lab environment (MV2000, MDR 2000, VM’s and clients).
- Reply to and answer service desk requests, delivering excellence in customer service through situational analysis and timely resolve of escalating problems
- Setup and maintain clients Cisco voice management system (CUCM, and Unity) and all VOIP phones, maintain all VG’s for analog devices in the facility. Setup release Cisco wireless mobile phones in the facility.
- Setup and maintain all wired and wireless networks in the facility, as well as the barcode infrastructure of printers, scanners, servers, and software interfaces used.
- Setup and manage capital and expense projects for the improvement of the facilities local network, machine network, security and production monitoring systems, and cycle replacements on hardware used in the facility. Reporting directly to the plant manager.
0-5 years of experience
- Improved many processes and procedures including a script used for daily archiving of emails and reports.
- Implemented and awarded for a customer email contact system that contacts the member in all phases of their loan process so they are well informed.
- Provide daily, monthly, and quarterly reporting to upper management.
- Responsible for daily rates updates for all loan products dependent on the current
- Design new adhoc reports in Business Objects/Crystal Reporting regularly for upper management
- Take care of all employee communication for outages pertaining to the loan
0-5 years of experience
- Expanded upon an existing API used in querying to be utilized in production software
- Created a web UI service to replace aging UI in order to expose database information between different teams
- Performed code reviews of existing codebases in order to find potential bugs and offer suggestions
0-5 years of experience
- Produced executive status reports to communicate key discussion points, accomplishments and upcoming activities as well as to provide staff the opportunity to escalate key challenges to leadership
- Mitigated and communicated risks and issues to client management through leading the Risk & Issue Management process
- Prepared Monthly Status Reports, a contractual deliverable, including gathering, editing, and compiling inputs from work stream leads into a report which clearly communicated value statements of work streams to client
- Supported User Acceptance Testing of benefits system release, including preparation of daily status report communicating activities performed to client leadership, as well as updating test scripts and scenarios based on tester feedback
0-5 years of experience
- Create and update SharePoint knowledge base with technical documentation which assists technicians with resolving technical problems.
- Resolve Technical issues with networking, software and hardware for over 4,000 personnel across 50 locations.
- Configure system images to comply with Depart of Defense STIG regulations
- Resolve user problems promptly to assist the company in maintaining a 95% SLA (service level agreement).
6-10 years of experience
Technology Integrations for marketing agency’s Rosetta, Razorfish, Level Studio, and Touch Point Solutions into shared service
solutions in North America; this facilitated cost savings for all companies involved.
- Facilitated technologies cross collaboration for external clients including Apple, JP Morgan, Samsung, and Bristol Myers Squibb.
- Technology Site Supervisor of servers, desktops, laptops, tablets, network equipment and printers, VOIP Phones for NJ/PA Publicis
- Backup/Disaster recovery support.
- Microsoft Enterprise support.
6-10 years of experience
- Managed and built Windows 2000/2003 servers
- Managed and supported Active Directory Environment
- Managed and supported Exchange 5.5 Environment
- Manage and support all backups for all server related hardware
- Migrated legacy Microsoft Mail environment to exchange 5.5
0-5 years of experience
- Act as a primary point of contact for (6) sites and responsible for the timely documentation, resolution, and/or escalation of all IT requests.
- Responsible for the maintenance, configuration, deployment and reliable operation of computer systems in a multi-site Microsoft Windows environment.
- Purchase end user equipment and maintain asset management system for region.
- Monitor network infrastructure via SolarWinds to ensure 100% functionality.
- Provide hands in the field for other IT departments and coordination of support.
- Act as liaison between IT department and the business community.
0-5 years of experience
- Desktop support for more than 5000 remote, and 300 local users including supporting internal and external users through VPN connectivity.
- Worked technology rollouts with training local staff including Office 365, IE/Chrome applications, other applications, and installing equipment as needed
- Worked with business units to ensure their technology needs were met.
- Wrote custom C# Applications, and converted VB.net/VB 6 applications along with updating ASP.net C# web applications.
- Worked with SQL directly, writing custom SQL statements, or utilizing Entity Framework to generate SQL.
- Worked on imaging desktops, laptops, and installing telephony and other equipment as needed for employees, along with training of tools.
- Managed a break/fix queue through a ticket management system with > 95% of tickets handled in under 1 hr.
0-5 years of experience
- Manage business requirements by designing and developing custom or standard SAP S/4 HANA solutions through three major phases (design, build, test) of a large-scale Finance transformation project
- Facilitate 30+ blueprint workshops with the client finance and IT directors as a part of redesigning a client’s business and system processes as part of a financial transformation
- Design multiple functional specifications in order to translate business requirements to the development team during system build
- Manage workload of four person team offshore (India) to progress through multiple waves of unit tests for custom developed and standard objects
- Analyze solutions and alternatives to business requirements by looking at impact to budget, timeline, resource workload, other process teams, and end users to present a recommendation to project leadership
0-5 years of experience
- Strategized the implementation framework to streamline the client’s business, across their 410 service locations
- Extracted data from multiple sources into Excel and Tableau to provide ongoing status reports and views that can be used to drive decision making
- Established reliable data standards for accurate measurement of operational efficiency through common global KPIs
0-5 years of experience
- Worked with different business users and functional teams in understanding their reporting needs and helped them in identifying scope to meet business needs.
- Co-ordinated with client teams and development teams to help drive product backlog to completion.
- Conducted data analysis, coordinated and led team to use the right tools to prioritize and develop critical requirements.
- Development of a BI solutions tool, using Agile methodology.
- Designed and Developed prototypes to elicit stakeholders acceptance and passed it to development teams.
- Facilitated technical writing and monitored Quality through metrics preparation and verification.
- Conducted sprint planning, daily stand up meetings to discuss stories in Product backlog and plan next items.
- Broke down features into user stories in BDD formats.
- Maintaining Sprint’s sanity by moving unfinished user stories to Product Backlog, updating sprint’s state after the end date.
6-10 years of experience
- Provide technical support for Ariba on premise (Buyer) and cloud based (Sourcing and Contract Lifecycle Management) software applications for 8,000 internal employees
- Monitor and maintain daily operations tasks which includes system integration performance and distressed transactions
- Maintain data for approximately 1,500 external suppliers; Manage commodity codes and Ariba permissions for internal users and stakeholders
- Work with business partners to determine objectives and business requirements for medium to large scale enterprise wide projects
- Participate in cross team system modifications with both technical and functional resources to complete system upgrades and enhancements
- Create and execute system and user acceptance test scripts in Quality Center database
- Review business processes and develop metric reports to help determine areas for improvement to reduce cost and enhance workflow efficiency
- Provide ongoing training and support to end users through webinars and self-help training guides
0-5 years of experience
- Diagnose first level support issues, resolve, and/or escalate the issues as needed.
- Troubleshoot and resolved computer problems; build and upgraded systems; installed software; and preformed general troubleshooting and maintenance for business clients
- Assisted clients with creating user account, password reset, network ID and elevating rights to all users Active Directory.
- Performing hardware diagnostic procedures on desktops, laptops, printers, and other supported hardware devices.
- Troubleshoot network connectivity, network printing and user access issues.
- Assisted in Implementing a Help Desk Support Department and Data Recovery Center.
- Create reports through TechExcel Service Wise.
0-5 years of experience
- Develop expertise in worldwide technical product requirements (electromagnetic compatibility, safety, radio, wireless and encryption) and apply that expertise to facilitate the import and sale of NI products worldwide
- Interact with Compliance Engineering (R&D) personnel to address country specific requirements (e.g., power supply and power cord certifications)
- Manage operations of internal holds system for product compliance
- Define and implement processes to handle Encryption regulations for Russia imports
- Analyze and present risks in current intercompany transfer pricing and customs valuation methods for the corporation and international branches
0-5 years of experience
Provide support, maintain system stability, support the Orvis server and network infrastructure, and implement procedures to better support the end user community.
- Establish, maintain and monitor complete identity management, including authentication, access to systems and data, define specific access to network, files and database management systems.
- Deploy and maintain security monitoring tools including Bomgar, Cylance, Nagios, and LogicMonitor
- Responsible for the collection and retention or documentation and execution of remediation plans as agreed to with the IT Management Team.
- Maintain contact with vendors regarding security system updates and technical support of security products.
- Identify potential areas where existing data security policies and procedures require change.
- Support security system upgrades and installations; assist with and coordinate installations and changes to automated operations.
- Mange the life cycle of software and hardware within the organization. Analyze new ideas, implement POC devices, and negotiate contracts with vendors.
- Administrator of Vermont Data Center.
- Point person for purchasing new hardware and areas where we can save money as a department
- IT administrator for the top executives and administrator of the Home Office.
6-10 years of experience
Monitor 5 LPAR Production Environment and provide support.
- Monitor MIMIX Mirroring HA software.
- Administer Help System Products: Robot Console, Alert and Schedule.
- Administer Backups using BRMS.
- Apply PTF’s as needed.
- User and System Security.
- Disaster Recovery.
0-5 years of experience
- Assist with new business acquisition for Department of Defense (DoD) energy programs and environmental analysis to support DoD operations
- Provide subject matter expertise for environmental and energy policy and technology
- Prepare white papers and proposals in response to government solicitations
- Track project progress and ensuring completion of deliverables for multiple contracts; preparation of program documentation and briefings
- Communicate with government and private sector clients regarding project updates
- Coordinate and manage subcontractors
- Provide research and project support for DoD related programs as required
0-5 years of experience
- Track the progress of Volume Reduction Program to reduce organization’s infrastructure footprint.
- Analyze patching efforts of the technology team to increase efficiency and implement better mechanisms.
- Manage the organization’s project management software (CA PPM) to accurately allocate resources and ensure correct billing by technology business partners.
0-5 years of experience
- Monitoring daily and month-end ETL jobs, Database tuning, troubleshooting and resolving database integrity issues, performance issues, security issues, etc., analyzing query plans, run traces, writing complex stored procedures, creating batches and interpreting logs for the batches in Microsoft SQL Server and Microsoft Business Intelligence.
- Review code and application planned changes before they go to QA to understand impact, resiliency and security to ensure the application is ready to support and to predict behavior change after each deployment.
- Investigate the issue and own the analysis all the way through from incident logged until resolution.
0-5 years of experience
- Provide support and maintenance to existing management information systems.
- Provide end-users support and assistance in issue troubleshooting and resolution by identifying end-users problems and provide appropriate technical solutions.
- Develop documentation to allow for smooth operations and easy system maintenance.
- Provide robust reporting and analytical information support to management to improve reporting efficiency and consistency.
- Determine proper installation parameters for software and hardware, for a smooth integration, transition, and efficiency.
- Analyze, detect, identify and correct technical problems and deficiencies.
- Monitors and collects data on system performance.
- Plans develop and implement backup and recovery procedures.
- Assists and train end users on newly implemented software and applications.
- Performs related duties as assigned.
0-5 years of experience
- Update and maintain Trial Calendar and provide support and assistance to clients regarding this web-based product.
- Attend weekly Motion Dockets at Madison County Courthouse in order to obtain status updates on pending court cases.
- Provide support and assistance to clients for MyDocFileServe and update necessary information to this web-based product as needed.
0-5 years of experience
- Managed Active Directory
- Created users and online course within CANVAS ols.
- Created and maintained users in office365
- Created ID’s for students
- End user support
- Hardware/Software issues
- Networking Printers
- Map Network drives
- Managed VOIP systems through Nextiva
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
