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0-5 years of experience
Provided technical support over the phone and via support tickets to some of the largest and most high profile Intensive Hosting Customers. Client Revenue for the IHC totaled $40M.
- Helped standardize and implement the scheduled maintenance plan documentation process.
- Provided support and disaster recovery services for Under Armor and Aramark MSSQL failover clusters and IIS 7 web servers.
- Responsible for LAN/WAN network communications, operations, hardware and application software for intensive segment of Rackspace’s customers
- Monitored system performance and diagnosed software/hardware problems with performance monitor and PAL.
0-5 years of experience
Administered Active Directory and Group Policy for three autonomous networks in a 3000+ user environment
- Applied and maintained DISA/NSA STIG configurations to Microsoft and other vendor software products; administered site anti-virus and IPS/IDS software suites
- Ensured full and incremental data backups were successful; performed data restore for users as needed
- Assisted with implementation of Windows Update Services server which greatly reduced administrator overhead for routine patching and security analysis duties
- Maintained Windows PKI smart card services and Intermediate Certificate Authority servers to ensure secure login availability
0-5 years of experience
Deployed, administered and supported Windows servers in a fast-paced, demanding business environment
- Supported enterprise accounts with monthly revenue up to and in excess of $1 million
- Managed large, complex environments with hundreds of servers across multiple datacenters on multiple continents
- Coordinated with other teams to support network hardware such as firewalls, load balancers and switches and storage hardware such as SAN, DAS and NAS systems
- Administered VMware virtual machines, hypervisors and clusters with support from virtualization engineers
- Deployed and administered Microsoft SQL Server in standalone and clustered environments
- Developed and implemented procedures for operational processes including deployment, upgrade, migration and maintnenance
6-10 years of experience
Supported commercial and internal Windows servers as the system administrator.
- Decreased restore time to less than 50% of prior configuration by implementing backup / restore process.
- Obtained MCSE certification via self-study, better-supporting server environment.
- Reduced labor force 75% by serving as Team Lead for a migration of 25+ customers to a new, hardened location.
- Generated new business by traveling to customer sites for evaluation / recommendation of potential opportunities.
0-5 years of experience
Maintained physical and virtual server hardware and operating systems to ensure reliability of server applications.
- Produced, maintained, and improved documentation on various internal processes, OS standards, and refresh cycle schedules.
- Participated in hardware reduction cost projects by providing server virtualization technology. Provided detailed updates and plans to meet project deliverables.
- Document and track issues via a ticketing system.
- Participated in 24x7x365 on-call rotation.
0-5 years of experience
Monitored ticketing system for new, including updated existing tickets and work-items and maintain hardware inventory
- Managed, led and supported Windows XP, 7, Server 2008, VMware and Active Directory domain network in multi-locations
- Directed troubleshooting efforts for high severity issues by engaging with other support teams
- Offered Help Desk support to thousands of users worldwide, earning reputation for complex problem resolution and professionalism
- Provided technical solutions and investigated alternative methods for solving problem
- Conducted system training for new production support and QA team member
- Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems
- Performed daily duties including answering internal support calls, Data Center walkthroughs, system health checks and event notification
0-5 years of experience
Installed, configured, and upgraded the following operating systems and applications: Windows for Workgroups, Windows NT, Windows 98, DOS, Outlook, Microsoft Office, and NetWare 3.x/4.x
- Configured, imaged, deployed, and integrated new equipment into the environment.
- Provided desk side and phone support for over 600 customers which resulted in high computer uptime and high customer productivity.
- Troubleshoot, analyze and resolve computer problems related to both hardware and software.
- Deploy new equipment and install applications, which enable the customer to perform their job function on updated equipment which leads to higher work output.
- Troubleshoots problems with computer systems, including troubleshooting hardware and software.
0-5 years of experience
Administered Active Directory and Group Policy for three autonomous networks in a 3000+ user environment.
- Applied and maintained DISA/NSA STIG configurations to Microsoft and other vendor software products; administered site anti-virus and IPS/IDS software suites.
- Ensured full and incremental data backups were successful; performed data restore for users as needed.
- Assisted with implementation of Windows Update Services server which greatly reduced administrator overhead for routine patching and security analysis duties.
- Maintained Windows PKI smart card services and Intermediate Certificate Authority servers to ensure secure login availability.
0-5 years of experience
Managed an environment with Windows Server 2008 R2 and Windows Server 2003 servers, as well as Windows 7 Professional desktops and laptops
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs
- Provided server maintenance and installation, desktop deployment and maintenance, and end user support
- Managed and created Active Directory accounts, network shares, and printing services
- Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
- Responsible for applying security updates and patches on servers, desktops, and laptops
0-5 years of experience
Provided outstanding customer support to company employees by troubleshooting and training on XP and Windows 7 computers, Apple iPhones, iPads, and Blackberries.
- Configured, troubleshot, and maintained Windows 2003 and 2008 Servers.
- Handled all company layer 2 switching responsibilities with no supervision.
- Supported Xerox Multifunction devices, including network and email faxing.
- Configured and upgraded Cisco Adaptive Security Appliances and firewalls.
- Analyzed requirements for, built, and managed complex Access database program for Safety Engineering department.
- Setup audio visual equipment, including projectors and microphones across linked conference rooms.
- Created system using mix of Access and Visio documentation to document network and server environments.
0-5 years of experience
- Installed, configured, managed, and troubleshot information systems for over 40 physical servers supporting over 6,000 clients on the [company name]- Baghdad (MND-B) Divisions Local Area Network.
- Implemented security baselines on SIPRNET networks to provide maximum data integrity for all users.
- Extensive experience with Active Directory, Domain Name System, Windows Internet Naming Service, and Microsoft Exchange using virtual servers.
- Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions ensuring all mission critical servers for the organization were continuously available.
- Problem-solved hardware issues with fault-tolerant hard drives.
0-5 years of experience
Recruited to establish and manage enterprise-wide system change from Novell to Microsoft Windows Server Platform. Oversee companywide efforts to identify and evaluate all critical systems for backup and restoring capability. Design and implement Active Directory and Group Policies and perform cost benefit analysis on all recommended strategies. Collaborate with OS/400 administrators and Lotus Notes Administrators to conduct in-depth performance review of systems and network. Develop curricula and facilitate systems training for management and employees. Provide comprehensive remote and onsite support for 1300+ local users, 100+ users at satellite locations both domestic and abroad. Diagnose and resolve cabling and network / server issues. Perform Security audits on Servers and Desktop units on a regular basis.
- Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for corporate sites throughout Chicago, Atlanta, Mexico and Canada.
- Spearheaded implementation of Active Directory, Group Policy, DNS, DHCP, Ethernet, Anti-virus, Radius Servers.
- Created user id templates / configurations for different departments.
- Established a hardware and software auditing system via WMI Queries. Maintain and audit servers.
- Assisted in creation and the deployment of company policies and procedures governing system security, email and Internet usage, access control, and incident response.
0-5 years of experience
- Consolidated Windows NT-based multi-domain and multi-site network and Exchange 5.5 messaging system to prepare for Windows 2000 and Exchange 2000 migration.
- Revamped Veritas Backup Exec 8.5-based backup system.
- Established IT procedures for user administration.
- Collaborated with UNIX system administrator on SAMBA 3.0 implementation and e-mail migration.
0-5 years of experience
Served as a system and server administrator for non-classified but sensitive Internet Protocol Router Network (NIPRNET)/Secret Internet Protocol Router Network (SIPRNET) networks that contained 2,500 workstations and over 80 servers.
- Administered and assisted with the configuration of three Dell Storage Area Networks that consisted of over 30 servers with 20 Terabytes of storage.
- Enforced and maintained workstations ensuring they met Department of Defense (DOD), Defense Information Agency (DIA), National Security Agency (NSA), and Air Force security requirements by loading the required security patches.
- Served as member of SMS administration team responsible for remote administration and security patch management of workstations and servers to ensure IAVA compliance.
- Lead technician for maintaining backup and restoration procedures on three networks through the use of Veritas Backup Exec. Version 8.5
- Installed and configured SMS 2.0 on a test server in preparation for actual deployment.
- Created and managed a training plan consisting of building Microsoft Windows servers that would be used in production environments.
- Created, managed, and administered user accounts and mailboxes on three networks through MS Exchange 5.5, User Manager for Domains, and NetIQ DRA.
- Provided help desk and technical desktop support for Goodfellow Air Force Base’s LANs estimated 3,500 users on three levels of classification.
- Served as a key technician on a Windows NT 4.0 to Windows 2000 desktop migration project.
- Personally migrated over 100 workstations from Windows NT to Windows 2000 operating system.
0-5 years of experience
Responsible for setup, configuration & management of physical and virtual servers for USAF experimental laboratory.
- Administered a computer network of 2000 users via Active Directory
- Utilized CCNA, TCP/IP, VLAN’s, Remote Access, DHCP, and DNS networking fundamentals
- Organized the Software Experimental Laboratory for the USAF
- Built Windows 2000 and Windows 2003 servers and applied appropriate security measures.
- Managed 50 clients via the Altiris software
- Managed all servers via VMWare, this was essential due to the experimental nature of the position
6-10 years of experience
Systems administrator role to lead a seven-member IT team in configuring, troubleshooting and maintaining windows infrastructure for a mid-large network. Provide ongoing management, performance-tuning and Tier 3 support for approximately 250 client systems and 20 servers.
- Performance Tuning: Ensured that assigned systems were engineered, configured and optimized for maximum functionality and availability. Implemented solutions that reduced single points of failure and improved system uptime to 99.9% availability (up from previous high of 97.5%).
- Project Management: Led enterprisewide hardware/software installations; oversaw major server upgrade/expansion project that improved network access protection (NAP), terminal services and network performance; and integrated new technologies into existing data-center environments.
- Security: Strengthened system/network security and business-continuity planning as a member of company’s security incident response team.
- Troubleshooting: Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing.
0-5 years of experience
Was responsible for optimizing system performance which includes input/output, disk storage, CPU usage, memory allocation, disk throughput, network traffic, uptime and maintenance cost by monitoring current performance, analyzing possible problems/solutions and performing indicated modifications.
- Was responsible for the 24 X 7 data center operations such as rack installation, server configuration, server health monitoring, switch installation etc
- Audited Windows Server 2003, 2008 accounts and resources.
- Performed patch management and IAVA compliance remediation in accordance within DISA guidelines.
- Maintained a disaster recovery plan by documenting current system configuration, identifying, analyzing, and evaluating critical data/hardware issues and documentation and testing plan.
- Coordinated and monitored to isolate and diagnose common system problems: documented system events to ensure continuous functionality. Recommended course of action and implemented as approved.
- Provided technical support to local and remote users.
- Configured laptop and desktop images to Windows network.
- Attended staff meetings and reported system updates to management.
- Provided training on COTS and GOTS software to end users.
- Implemented domain and local policy GPO’s.
0-5 years of experience
Install, configure and maintain Microsoft Server 2008 R2 Server
- Provided Tier 1, 2 and Tier 3 Support
- Performed security monitoring test to identify intrusions
- Troubleshoot server hardware and software issues and escalate accordingly.
- Installed latest versions of operating systems on demand, per requirements of the clients.
- Monitored both hardware and software systems for errors and updated them regularly to maintain functioning and flow of information.
0-5 years of experience
Spent time between Miami, Qatar, and Afghanistan working as a Windows System Engineer on DIA’s Top Secret-level (JWICS) network
- On-call 24/7 tier-3 level support for all Windows Server 2003 and 2008 R2 related issues
- Built, patched, and tested servers in a stand-alone environment before deployment to the network
- Maintained Windows server patch compliance according to IA guidelines using HP Server Automation (OpsWare)
- Applied updates to Windows workstations using WSUS
- Utilized VMware vSphere to maintain small virtual server farm
- Provided Windows server monitoring and maintenance utilizing SCOM
- Maintained, routed, and resolved trouble-tickets issued via Siebel SupportWeb
0-5 years of experience
- Configured, maintained and troubleshot Windows 2000 Servers, including Active Directory, Windows 2000 Terminal Servers, Exchange 5.5 Server and Outlook installations on PCs and Terminal Servers.
- Installed, maintained and troubleshoot various applications as per business requirements for laptops, PCs and thin clients.
- Completed nightly backups on Mac OS X server utilizing tape elevator and command line prompts.
0-5 years of experience
Managed 60 Windows Server 2003 environments
- Maintained proper security patches installed to ensure environments are secured
- Managed and created accounts on applicable domains
- Worked 24/7 on call to provide technical support to end users
0-5 years of experience
Troubles shoot a Virtual Tape Library (VTL) backup system on ARC serve.
- Configure ARCserve to work with Virtual Tape Library (VTL) backup system.
- Documented design and implementation plans and performed scheduled and unscheduled maintenance. Monitor daily backups and servers.
- Upgrade server hardware on Dell and HP servers. Mange Domino Server 6.5 and install and configure on clients Lotus Notes 6.5.
- Create and configure and FTP site for file sharing for outside clients on Centos Linux.
0-5 years of experience
Management of Production, Dev and QA windows environments, this would include Windows updates, server configurations, Database backups and restore, VPN and remote access.
- Upkeep of Active Directory infrastructure to maintain the highest possible performance and safety standards. This included patches, fixes, upgrades, and changes to the environment as needed.
- Provided top tier support and managed help desk team.
- Migration of Production, Dev and QA Active directory environment from MS Windows server 2003 to MS Windows server 2008 R2
- Installation, configuration and maintenance of MS SQL server 2008 which included New instance installations, database creation, report server configuration, and troubleshooting of dataset issues.
- Maintained Virtual Hyper-V infrastructure spanning all three environments. Multiple Hyper-V hosts for capacity and redundancy, utilizing NIC teaming and VLan trunks for network redundancy.
- Spearheaded various Projects working alongside the development teams, including deployment of ADFS, and deploying code in various environments.
- Managed Antivirus and Windows update rollout to clients.
- Conducted research as was seen fit, to aide in various aspects of the development and Production environments.
0-5 years of experience
Administered Local and off site Linux and Windows Servers on the following Platforms: OpenSUSE, Ubuntu, Fedora, Centos, Windows 2000 and 2003.
- Creating and continually update Documentation on all systems and procedures.
- Daily monitoring, troubleshooting, and maintenance of File, Exchange and Send Mail, Windows System Update, SQL, Web, Finance, and Asterisk VOIP Phone Servers.
- Reviewed and maintained contracts related to the IT Department, saving the company money by eliminating seldom or unused services.
- Supervised Help Desk operations, monitoring response times, overseeing solutions, teaching troubleshooting skills, documenting help desk standard operational guidelines guide, implemented help desk ticketing system and ensuring quality support was provided to all computer users, local and remote.
- Daily monitoring Backups, System Updates, Server Operational load, Help Desk Quality of service, creation and troubleshooting of email and network accounts. Ensuring disaster recover capabilities
- Implemented the organization of the Server and storage room creating an organized usable work area.
- Planned replacement of Kennedy Information computers ensuring they meet the business needs of each business group.
- Planned, deployed, and monitored the creation of Microsoft WSUS to automatic update Windows XP and related Microsoft Software on all computers.
- Provided Help Desk support as required to ensure the quality of support was maintained.
0-5 years of experience
- Provided support for Windows Servers running on physical and virtual (VMware) infrastructure in-clustered and non-clustered setups.
- Executed client and infrastructure change request as required either by business or the customers.
- Responded to and resolved system generated alerts related to operating system performance, services, network connectivity, accessibility, and client requested monitoring requests from SCOM, HP Open View, and HP Operations Manager.
- Coordinated with Service Management and Client Engineers on any non-technical or technical issues that needed clarification or understanding.
- Worked with Symantec Net Backup, Active Directory, Microsoft IIS, VMware, SCOM, HPOV, HPSA, Microsoft SQL and other applications used in a managed hosting environment.
0-5 years of experience
Planning, implementing, supporting, and Administering proposed Information Systems for a federal project. Technologies involved: MSSQL, VMware 4, Windows 2003/2008, IIS 6, IBM Websphere, IBM FileNET, Sharepoint 2010 Foundation, CITRIX XenDesktop, 3M Coding and Reimbursement System.
- Implemented infrastructure meetings for the system administrators to find out tasking and priorities as our section is quite tasked from different areas.
- Worked as a Queue Manager; assigning tasks to the other system administrators.
- Devised and implemented plans that saved money for the client, providing client value.
6-10 years of experience
Windows admin for Sephora DR exercise in 2008 and 2009
- Completed in-house ITIL training
- Consistently met SLA’s for projects and tickets
- Coordinated work with other teams to implement solutions for clients
- Worked on several government accounts that required background checks
- Supported several clients in several locations requiring strong network and troubleshooting knowledge
0-5 years of experience
Member of team that responded to all 2nd and 3rd level problems for both OS and applications on 16,000 Windows NT4 and Windows XP workstations in 500 branch offices nationwide
- Member of team that responded to all 2nd and 3rd level problems for both OS and applications on 550+ Windows NT4 and Windows 2000 servers in 500 branch offices nationwide
- Designed and supported automated, unattended upgrade of 1000+ OS/2 servers to 500+ Windows 2000 servers into a single Domain structure
- Interface with Help Desk and Operations for 24×7 support model
- Designed and supported automated, unattended upgrade of 16,000 Windows 3.1 branch workstations to Windows NT4.0 at over 550 offices nationwide. Upgrade includes over 25 different applications including a market data feed and full suite of products and services.
- Design and implement distribution methods to upgrade and install software to workstations and servers. Maintain up to date software on all workstations and servers
- Maintain Corporate Print Servers and Printers
0-5 years of experience
Maintain and troubleshot 3 different virtualized domains (Nipr, Sipr, and Centrix)
- Maintain and troubleshot NetApp Filers on 3 different networks
- Documented fix actions and procedures
- Maintain and troubleshot Print, DHCP, Exchange 2003, and Operation Manager server
- Performed Daily Reports for 3 enclaves for Netapp and VMware
- Patched VM servers and ESXi host
- Maintain Netapp Filer on Sipr, Nipr, and Centrix
- Trained Personnel
0-5 years of experience
Implemented and engineered the deployment of multiple pieces of software / hardware. Supplied solutions to multiple technical issues encountered in the environment. Lead multiple projects involving automation as well as virtualizing the environment.
- Deployed & Configured Windows Server 2012 as well as System Center 2012 SP1
- Managed a Microsoft Hyper-v virtualized environment
- Built and managed Multiple Clouds
- Script writing with Power shell to automate daily tasks
- Active Directory management for 3000 + users & 3000 + Computers
- Tracked Tickets using the BMC Remedy ITSM Suite.
0-5 years of experience
Maintained SRS Remedy Database to track all incoming trouble tickets.
- Provided on-call support 24/7, Troubleshoot and installed all Hardware Devices and Maintained Video Teleconference Screen.
- Maintained production backup servers to ensure that data was easily accessible for restorals.
- Create Weekly Test Restoral Report for Senior Management.
- Server Maintenance, updated patches and Service Packs, Provided customer support and Lotus Domino Administration Services.
0-5 years of experience
- Managed 24 separate Windows servers in support of numerous Department of Defense (DOD) applications and services.
- Experienced in Windows Active Directory, Group Policy Objects, Microsoft Exchange 2003, DNS, Domain Controllers, IIS, VMware, and WSUS.
- Performed 24 hour maintenance and troubleshooting on servers using a combination of onsite and remote access software. Efficiently performed system updates to adhere to DoD security guidelines.
- Successfully converted 11 physical servers into virtual servers using VMware virtualization software.
0-5 years of experience
Tasked with architecting System Center Configuration Manager 2012 infrastructure
- System Center Configuration Manager 2007 Administrator
- Maintaining current AD and Group Policy infrastructure
- Supported 6700 workstations and over 500 applications
- Working with MinIT to design a statewide deployment strategy that will support multiplatform operating systems and 25000 endpoints.
- Rebuilt existing SCCM infrastructure, added new secondary sites and PXE service points. Implemented patching process based on Maintenance Windows for scheduling due to requirements of the org.
0-5 years of experience
Responsible for designing, implementing and assigning various projects to ensure all network security requirements are met.
- Responsible for scanning and analyzing network devices using Harris stat software application.
- Performed daily administrative tasks and provided technical support for US service members within a classified network.
- Provided network design assistance, review, validation, and implementation strategies for network management team onsite.
- Installed new/​rebuilt existing servers and configured hardware, peripherals, service settings, and security configurations, in accordance with build standards, vendor’s best practices and operations requirements.
0-5 years of experience
- Responsible for setup, configuration & management of physical and virtual servers for USAF experimental laboratory.
- Administered a computer network of 2000 users via Active Directory
- Utilized CCNA, TCP/IP, VLAN’s, Remote Access, DHCP, and DNS networking fundamentals
- Organized the Software Experimental Laboratory for the USAF
- Built Windows 2000 and Windows 2003 servers and applied appropriate security measures.
- Managed 50 clients via the Altiris software
0-5 years of experience
Worked under contract as Windows System administrator for SAIC company. Managed the Windows 2003 and Active Directory-based LAN/WAN environment consisting of 11 Dell PowerEdge 2450, 2650, 1850 Servers running Enterprise Windows Server 2003, 4 VMware servers, PowerVault 775N with PowerVault 220 NAS and PowerVault 132T tape library. Day to day duties included: monitoring (WhatsUp Gold), evaluating and solving potential hardware and software performance issues, managing Windows 2003 server-related and other network requests and problems, adding, deleting users to\from the system, troubleshooting different system alerts, responding for Remedy tickets, supporting customers and employees via email, telephone, and face-to-face interaction.
- Managed mails accounts in Microsoft Exchange 2003 environment.
- Performed installation, support and configure software applications that run on Windows 2003 Servers. Provided ongoing software maintenance, including updates and security patches.
- Prepared and monitored backup jobs for existing servers(BackupExec 11D)
- Was responsible for hardware and software support for Windows XP/Vista desktop/laptops, including: hardware troubleshooting (PCs, laptops, printers, scanners, copiers), creating desktop/laptop images and applying them to workstations (Norton Ghost, RIS, WDS), resolving different issues with MS Office, VPN, supporting remote users (Dameware).
- Provided setup and managing multifunctional office printers (Xerox Workcenter128, 238) and Dell printers 1710n/3010cn/5010cn
- Managed Nortel phone system – adding/deleting/relocating users, setting up voicemails, resetting passwords, forwarding calls, etc.
- Supported office video equipment – projectors (Dell, Mitsubishi, Sony), videoconferencing system
- Performed Blackberry devices setup and administration
0-5 years of experience
Managed the overall administration of Windows System applications.
- Performed various troubleshooting and maintenance operations in Windows Server environments.
- Installed of latest versions of Operating Systems on demand, per requirements of the clients.
- Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.
- Performed security monitoring tests to identify intrusions.
- Provided Tier 2 and Tier 3 technical support.
- Deployed performance enhancing/monitoring tools.
- Recommended new updates and changes required by the clients.
- Produced new system and network designs for clients.
- Documented the new Windows server settings that have been applied to the network.
10+ years of experience
Provide support for over 200 Branches worldwide. Monitor the helpdesk on a regular basis and acknowledge or assign tickets as necessary. Answer calls and emails from branches and internal customers regarding problems related to IBM Hardware, Windows Systems, and Applications. Build and replace File System Active Directory Servers and Notes Servers for the corporate headquarters and at branches; replacing Branch Servers entail directing and supervising on-site IT Techs and remotely promoting the new server to a Domain Controller. Create and revise technical documentation for issue resolution and/or escalation. Complete various projects within the team and for internal departments.
- Promptly recovered several File and Notes Servers at remote Branches, which at times required removing failed Domain Controllers in Active Directory through ADSIEDIT and Ntdsutil.
- Promoted new servers as Primary Domain Controllers for new Branches, which entailed creating a new Site and Subnet, configuring DNS and replicating PDCs in the domain.
- Facilitated in migrating Windows 2000 Servers from a Windows 2000 to a Windows 2003 Domain environment.
- Administered the automated installation of Microsoft Patches to over 200 servers at the corporate branch by creating batch scripts; closely worked with department heads to coordinate downtimes of critical servers.
- In charge of creating the infrastructure for Windows Server Update Services (WSUS) and testing the installation of critical patches on desktops and servers through this application.
- Automated the installation, configuration, and removal of various applications for all branches world-wide by creating Batch Scripts and VBScripts to aid in the completion of projects for various departments and Branches.
- Architected and led the Windows Server Update Services Project to apply Microsoft Security Patches world-wide.
0-5 years of experience
Member of a team to perform system administration functions for virtualized Windows-server based Wide Area Network (WAN) and Local Area Network.
- Support Thin Client-based infrastructures to ensure compliance with Information Systems accredited for SCI and SAP processing.
- Install hardware and software, develop scripts, methodically analyze, troubleshoot and resolve system faults.
- Optimize operating systems through system performance tuning measures to accommodate system and network hardware modification or upgrades.
- Support VMware virtual infrastructure, review and prepare procedural guides, standard operating procedures, and checklists for system management and in support for Protection Level (PL) 2 and 3 certification.
- Execute and develop procedures to maintain compliance with JTF-GNO mandates and/or vendor-released patches and upgrades to all systems responsible.
0-5 years of experience
Support a busy hedge fund of 1500 global users, handling trade application issues and installations.
- Supporting in house developed trade platforms as well as deployment to trade groups.
- Setup/Manage AD accounts ranging from access controls to distribution lists.
- BES5/10 administration and setup of new Blackberry devices and OTA deployments.
- RSA token setup and support on remote workstation and mobile devices.
- Provide high level support for Execution Desk traders and Portfolio Managers.
0-5 years of experience
Ensure the Enterprise Windows Server System performance is fully functional with little to no downtime.
- Extensive knowledge of implementing and supporting Microsoft Windows technologies (2008/2008R2/2012/2012R2 Server Operating Systems).
- Perform server patch baselines utilizing the MCIV and Windows Agent Tool.
- Ancillary duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space.
- Implement and monitor the Enterprise Windows Server System disaster recovery plan as provided.
- General knowledge implementing and administering Microsoft Clustering technologies.
- Perform preventative maintenance and server patching after normal business hours with approval
0-5 years of experience
Preparing for the transition from a Retina scanning environment to an ACAS solution.
- Build virtual servers with VMware vSphere 5.5.
- Update the DOD Vulnerability Management System (VMS) weekly.
- Experience building, deploying, and managing Windows 2K8 R2, 2K8, 2K3 Servers and Win7 workstations on Top Secret, Secret & Unclassified networks in accordance with the latest security best practices outlined in Army / DOD Regulations. Document procedures for training and future reference.
- Use the following Enterprise server applications: Retina, WSUS, McAfee Anti-virus Server, Nagios monitor, EMC Networker, SPLUNK, STIG viewer, SCAP scanner.
- Create and configure Enterprise Group Policy Objects to comply with DOD policies.
- Use Retina network scanners to scan servers/clients for vulnerabilities.
- Ability to work effectively with challenging customers and coworkers in a professional and friendly manner to get the job done.
0-5 years of experience
Planning and deploying VMware 5.5 into PBGC’s current IT infrastructure and migrating current virtual infrastructure off of VMware 4.1 onto new VMware 5.5 infrastructure.
- Knowledgeable of and implemented VMware 5.5 features such as vCenter Linked Mode, High Availability (HA), Distributed Resource Schedule (DRS/SDRS), and Virtual Distributed Switches (vDS).
- Build, maintain and support HP Blade c7000 Chassis hardware which is the underlying hardware platform for 90 percent of PBGC’s servers.
- Build, secure and deploy Windows 2008R2 and Windows 2012R2 images per PBGC standards.
- Facilitate and support Microsoft patch management by utilizing tools such as IBM Endpoint manager (IEM).
- Manage and support over 900 Windows 2008R2/Windows2012R2 servers, both virtual and physical in PBGC’s environment locally and remote.
0-5 years of experience
Administer 2012R2 Active Directory domain GPO (Group Policy Object), file permissions, and ACL (Access Control Lists).
- Hardware support for Windows and Mac – including imaging, virus protection, software/OS updates and installation.
- Manage 20 ESXi5 VMware virtual servers.
- Support on-site Savant branded applications that control the operation of conference rooms projectors, iPads, and lighting.
- Support 50 employees on-site and backup support for 150 employees at branch offices.
0-5 years of experience
Involved in day to day Windows Admin responsibilities which include Active Directory, MS Exchange, RDS and VPN rights management.
- Currently involved in project involving Symantec Endpoint Migration for global upgrade to version 12.1 This involves standing up a Symantec server, configuring policies involving Firewall, SONAR, Intrusion Prevention and pushing out remote client installations
- Involved in WSUS project to keep our fleet of user machines up to date with the latest Windows patches and updates
- Involved in Terminal Server 2003 to RDS 2008 migration project.
0-5 years of experience
Resolved tickets submitted by the nursing staff in regards to the snappy server along with outages with those servers, resulting in closing at least 65 out of 250 team tickets a month using both Remedy and ServiceNow.
- Implemented server builds for newly opening facilities.
- Refreshing servers that the warranty had expired or had critical hardware failures.
- Resolved major incidents with the server including major print issues.
- Implemented their Business Solutions Management platform provided by HP.
- Created a PowerShell script that would clean up drive space issues.
0-5 years of experience
- Maintained 300+ Windows 2003 servers (Exchange 2003, SQL 2005, & IIS) remotely
- Processed client problem tickets using USD ticketing system
- Provided Active Directory access to file shares, peripherals, databases, and Citrix servers
- Commended on increasing the free disk drive space available on all critical servers
6-10 years of experience
Deployment and management of over 400 Windows systems running Windows 2000 through 2012.
- Responsible for supporting RedHat and Solaris systems during on call hours
- Upgrade of Active Directory environment from 2003 to 2008 and later to 2012
- Management of VMware environments from 3.51 to vSphere 5.5, including installation and configuration of ESX and ESXi servers, virtual networks and virtual machine templates.
- Creation of Amazon EC2 custom AMIs and management of the same
- Windows update management using Patchlink Update Server and IBM BigFix
- Creation of PowerShell and PowerCLI scripts for automation of system deployment
0-5 years of experience
Reconfigured all printers in the Longmont office to bring them onto a specific VLAN
- Screened tickets in ServiceNow
- Purged old accounts from the system and created new ones for new hires.
- Maintained/audited the conference rooms and replaced any faulty hardware.
- Granted access to network shares based on manager approval
0-5 years of experience
- Install and maintain Microsoft Windows servers on 3 separate networks consisting of 14 servers, 105 workstations, and 51 printers.
- Build and maintain user login accounts including Microsoft Exchange accounts and designing security groups for users requiring special access.
- Upgrade all software including operating systems, applications, and utilities. Troubleshoot user software and hardware issues on Windows NT, Windows 2000, and Windows XP platforms solving over 1000 user issues.
- As an NCO was responsible for managing 4 soldiers both inside and outside the work environment.
- Deployed to Tampa in support of Operation Enduring Freedom and was responsible for the Network Operations Center.
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Windows System Administrator
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
