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0-5 years of experience
Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing dispatch information.
- Politely assisted customers via telephone.
- Communicated with vendors regarding tow availability and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.
0-5 years of experience
Negotiated best freight rates with vendors to book loads
- Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery schedule
- Planned drivers itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations
- Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution
- Marketed logistical services to new brokers to bring additional business to the firm
- Maintained customized services to existing clients to ensure client retention
6-10 years of experience
Scheduled or dispatch drivers for AM shift (12 hour shifts) to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Conferred with customers or supervising personnel to address questions, problems, or requests for service
- Relayed work orders, messages, or information to or from drivers by using telephones or two-way radios
- Recorded and maintained files or records of customer requests other dispatch information
- Prepared daily work and run schedules, accountant for payroll
- Successfully handled insurance fund (per driver) and managed time sheets
- Willingly handles conflict resolutions and mediation between drivers and management
0-5 years of experience
Answered 50+ inbound calls and emails per day regarding customer deliveries, delivery time frames, and all other inquiries
- Completed 30+ outbound customers calls per day to confirm delivery dates, time frames, addresses, and phone numbers
- Processed and updated 50+ orders per day in UEDS computer system
- Liaised with 15+ drivers to coordinate routes and fix routing issues
- Completed “roll call” for drivers finishing their routes
- Identified any operational and regulatory risks, and escalated as needed
- Maintained records related to delivery and customer receipt
0-5 years of experience
In charge of dispatching 50 plus trucks at one time
- Managed Silo levels at 11 different cement plants
- Communicated with all plant managers to ensure trucks would be at plants to fit their scheduling needs according to jobs that were planned
- Responsible for input of driver tickets and training of drivers on new systems for the loads they were responsible for
0-5 years of experience
Set up dispatch from initial operation, developed policy and procedures to for dispatch and driver operations.
- Dispatched and routed drivers using INTHINC and Lean Logistics TMS.
- Dispatch a Fleet of 30 trucks in North Dakota and 2 hotshot trucks in 48 states.
- Assisted in the hiring process by reviewing driver and dispatch resumes and conducting interviews.
- Maintained HOS logs and Daily Maintenance records.
- Scheduled maintenance on all equipment
0-5 years of experience
Knowledgeable of and administered officer’s equipment when needed to perform daily duties
- Diligently tracked shift logs and conducted all of the office’s radio transmissions
- Organized and prioritized correspondence, complaints and other data from local authorities and clients
- Maintained and distributed high priority and confidential information
6-10 years of experience
Liaised between customers and manufacturing to design new products
- Coordinated and Supervised assembly work for couplers and rolling assembly crew
- Coordinated and maintained communication between shifts
- Supervised and motivated staff and management
- Performed Quality control on final products and ensured products were delivered on time.
0-5 years of experience
Delivered work orders, messages, and pertinent information to various service companies
- Prepared daily work schedules
- Addressed, questions, problems, concerns, of service employees
- Assisted clients with computer programming issues
0-5 years of experience
Handled employee scheduling issues and filled shifts for a workforce of 200-250 employees
- Professionally and politely handled conflicts with irate customers during peak hours
- Utilized the Kronos Workforce System to clock employees in and out at the appropriate times and filled out timesheets when necessary to help facilitate shift changes
- Created daily, weekly, and semester based work schedules for 200+ employees
- Participated as a member of an interview panel and made suggestions for new employee hiring
0-5 years of experience
Managed deliveries and created driver schedules coordinating with incoming orders.
- Used customer service skills to answer phones and assist customers with potential orders.
- Communicate with existing and potential customers for new business.
- Handled customer complaints and resolved product condition or delivery time issues.
- Managed dispatcher office as directed by district office procedures.
- Applied various mix designs to complete custom and non-custom orders.
- Worked with plant computer to manage plant operations, including loading vehicles and supplier deliveries.
0-5 years of experience
Determined and scheduled orders according to urgency.
- Informed workers of type and location of work to be performed and dispatched workers to job.
- Maintained company invoices
- Communicated tows written, verbally and face to face.
0-5 years of experience
Assures ready access to an up-to-date route sheet for each scheduled route.
- Assures that each scheduled route is appropriately covered by utilizing available relief or substitute drivers.
- Maintains cordial working relationships with assigned drivers and MTA.
- Demonstrates a comprehensive knowledge of all facets of driver duties as outlined in Transit and regulations.
- Demonstrates a comprehensive knowledge of roads and streets in all 5 Boroughs.
- Monitor all routes and locations to assure timely services and accurate information.
- Perform a variety of clerical support duties as assigned; type correspondence, memos and other items; compile data from clearly defined sources and prepare reports; answer telephone, road calls or messages; prepare and process route for the next day.
0-5 years of experience
Conferred with customers and supervising personnel in order to address questions, problems and requests for service and equipment.
- Scheduled and dispatched workers, work crews, equipment and service vehicles to appropriate locations according to customer requests, specifications and needs, using radios and telephones.
- Relayed work orders, messages and information to and from work crews, supervisors and field inspectors using telephones and two-way radios.
- Prepared daily work and ran schedules.
- Received and prepared work orders.
- Collect delivery instructions from appropriate sources, verifying instructions and routes.
0-5 years of experience
Transported passengers from point of origin to destination providing local information and points of interest upon request.
- Answered 4 phone lines providing excellent customer service and taking orders for taxi customers.
- Dispatched to 20 vehicles providing direction and work orders to drivers.
- Provided accurate and appropriate information in response to customer inquiries while providing exceptional customer service.
0-5 years of experience
Provide verbal approval for work orders.
- Developed and implemented, Process & Procedures, which resulted in increased company efficiency and productivity.
- Developed new customer relations through telephone contact and sales activity.
- Assist in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
- Have worked from home for the past 2 years with no supervision for 30 hours a week and trusted to make crucial financial decisions when necessary
- Handled emails from technicians, vendors, district managers and stores.
- Covers on call
0-5 years of experience
Operated EMS Computer-Aided Dispatching (CAD) console consisting of a computer-based telephone system and radio console.
- Evaluated a high volume of incoming calls to determine the nature and urgency of call then dispatched the appropriate EMS unit(s) within 3 counties of the Bay Area.
- Collected pertinent information from callers and accurately input data into CAD to make sure 100% of the calls were handled appropriately and within compliance regulations.
- Kept track of status and location of all ambulances and supervisors by using multiple GPS systems and enforcing strong communication with co-workers and management.
0-5 years of experience
Responsible for assigning and routing jobs to technicians in the field to install service or repair service
- Provide timely and accurate dispatch support to technicians by responding and/or fielding inquiries and requests of varying complexities
- Responsible for assisting technicians with daily routes, work order status and adjust service level needs to ensure productivity based on customer concerns
- Identify unnecessary service calls related to discovered issues while following standard procedures to accomplish assigned tasks
- Provide consultative support to business managers by training new hires; equipping trainees with the tools and, techniques that will enable them to be successful
0-5 years of experience
Operated police radios to assist officers, give officers emergency calls and communicate with surrounding agencies.
- Dispatch for five municipalities.
- Answering 911calls, obtain information and dispatch officer to the call
- Utilized various computer programs in order to run criminal history checks, maintain and enter records, and accurately log calls for service.
- Frequently communicated with residents in order to relay information to and from officers.
- Maintained various files including, criminal warrants, towed and repossessed vehicles, and orders of Ex Parte.
0-5 years of experience
Updated and corrected existing computer programs.
- Developed new programs and reports for foundry area
- Scheduled work for shop floor personnel to maintain workflow.
- Performed shipping functions during vacation periods.
0-5 years of experience
Monitor phone lines, answer any incoming information calls and 911 calls.
- Monitor CAD system for pertinent information provided by other agencies.
- Dispatch police officers, ambulance, fire, public works, utilities department, and electric company to appropriate calls.
- Provide emergency medical dispatch instructions when needed.
- Perform assigned administrative duties when needed.
0-5 years of experience
Dispatched ambulances throughout the city to respond on 911 medical aid calls
- Coordinated day-to-day patient transport schedule
- Scheduled Basic Life Support transportation for patients within the county
- Basic IT work in the building, including troubleshooting and computer repair
- Assist in employee time card management
0-5 years of experience
Updating and sending out Reports daily
- Updating multiple tickets daily
- Assisting management in over-seeing the different boroughs.
- Processed and evaluated information received, prioritize calls and dispatched technicians appropriately.
- Created and managed schedules, tracked activity and ordered parts for technicians to ensure efficient repair.
- Data entry
0-5 years of experience
Utilize AAA’s D2000 system, Bing-operated maps, & Nextels to communicate with operators.
- Call AAA members by telephone to verify location of vehicle break-down & relay information.
- Schedule drivers’ lunches to avoid lunch-penalties.
- Use Excel & SSCS Digital Dispatch for finance data-entry.
- Maintains tidiness of dispatch office by organizing and keeping it clean.
- Keep track of vehicles stored in lot, releasing to registered owners (receive payment if needed)
- Receive payment through FirstData credit-card machine, storing invoices.
0-5 years of experience
Began as a member of the Dispatch team, promoted to Sales Lead Coordinator after five months.
- Qualify all incoming leads.
- Schedule all appointments for Sales team.
- Follow-up with leads to ensure customer happiness, and to schedule new installations.
- Support Sales team with internal paperwork and best practices.
- Accounts payable, accounts receivable, and collections.
- Assist in converting the office from paper-based to cloud-based computing.
0-5 years of experience
Track and coordinate residential and commercial service routes for 21 drivers.
- Manage commercial route mapping and sequencing for daily routes.
- Assign daily missed solid waste and recycle service orders to 21 different drivers based on routing.
- Manage service call and handles customer compliant and inquiry. Resolved with 100% customer satisfaction.
- Input daily driver productivity data and disposal data in to Tower system software and run route reports for operations.
- Work with multiple local area municipalities in coordinating resolutions for residential solid waste and recycle issues.
- Utilize CityWorks to create, monitor, dispatch and close service orders for solid waste updates and actions.
6-10 years of experience
Perform a broad range of highly responsible tasks, including: situation monitoring, resolving conflict, managing radio control, prioritizing and routing calls, coding and decoding.
- Enter data into the LEADS and NCIC system, and interpret LEADS and NCIC messages.
- Utilize logical thinking and reasoning skills to manage sensitive emergency situations. Advise and counsel callers as appropriate.
- Ensure exceptional communication to gain necessary information from 911 and non-emergency callers.
- Calm callers in order to obtain information needed; periodically serve as a crisis counselor.
- Compare data to determine if information pertains to suspects in question.
- Process warrants, missing persons, and stolen vehicle information between agencies.
6-10 years of experience
Schedule appointments with clients
- Resolve complaints promptly and professionally
- Cross-train and coordinate scheduling with team members to ensure seamless service
- Communicates clearly and positively with coworkers and management
- Takes initiative to find extra tasks when scheduled duties were completed
- Built loyal clientele through friendly interactions and consistent appreciation
10+ years of experience
Manage on-road logistics and performance of 45 couriers per day which requires the management of timing and geographic variables to maximize efficiencies.
- Monitor the continual progress of couriers and their respective workloads to achieve timely customer
- Provide real-time customer assistance and manage the smooth delivery of rerouted and changed delivery
- Coordinate and supervise workload distribution to ensure the timely return of all couriers to the central
- Develop and prepare efficiency reports for upper-management review.
- Interface with customers requiring unique attention, equipment, extra pick-ups and various shipment
- Achieved pick-up reliability objective in four locations.
- Successfully managed challenging customer interactions and reached an acceptable solution.
6-10 years of experience
Answered emergency and non-emergency calls for Police, Fire, and Medical Services
- Dispatched emergency and non-emergency calls
- Interacted with the public at our dispatch window
- Certified Training Officer for new dispatch hires
- Billed for Burglary Alarms
- Prepared paperwork for criminal cases
- Worked full-time, plus overtime when necessary, while attending classes online and maintained a 3.6 G.P.A.
0-5 years of experience
- Answered multiple phone lines/entered information into a database while simultaneously dispatching.
- Conferred with individuals by phone while verifying the assistance required. Notated information/sent to appropriate response team.
- Dispatched workers/service vehicles to appropriate locations per radio requests.
- Established schedules for rapidly changing requests (daily). Directed personnel/equipment to meet all requirements of the Air Force in a timely fashion.
0-5 years of experience
Patient care to and from hospitals, dialysis, doctor’s appointments and ER.
- Provided care as needed concerning wound care, oxygen deliverance, comfort, suctioning and monitoring vitals.
- Responsible for the training of all new employees to adhere to company policies.
- Managed each ambulance rig by ensuring that every call was taken in a timely manner.
- Organized the daily schedule for each crew team.
- Input calls into the computer while ensuring all Run Sheet information was accurate.
0-5 years of experience
28 Trucks under dispatch
- Coordinated and Dispatch 4 local trucks in Portland, OR (8 pickups and 8 deliveries/ DAY)
- Coordinated a fleet of 8 reefer trucks
- Handled breakdowns
- Kept deadhead to 6% in Washington and Oregon
- Kept a close relationship with every single customer in my area as this very important to keep customers coming back.
- Work Great under Pressure
0-5 years of experience
Manage specific AAA regional network using client software programs for delivery of prompt service
- Coordinate incoming service requests with service providers via telephone, system messaging portal and dispatch radio systems
- Actively communicate throughout service with customers and network personnel advising of pertinent information and issues
- Prioritize requests based on various criteria (safety, weather, traffic, etc.) ensuring highest priority situations are handled appropriately including contact emergency personnel when necessary
- Maintain knowledgeability of AAA 1-Guide (service request manual), stay aware of any changes and/or updates
0-5 years of experience
Scheduling
- Responsible for influencing positive employee morale and quality customer service.
- Monitors and completes sign-in and sign-out sheets daily for all drivers and monitors.
- May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes.
- Notes all absences and/or tardiness issues and communicates same to Operations Manager or Division Manager as appropriate.
0-5 years of experience
Responded to State-Wide Alarms and Emergencies
- Coordinated with Local Emergency Services (Police, Fire and Rescue)
- Dispatched First Responders to Emergencies and Security Violations
- Monitored Physical Security and Fire Alarms
- Maintained Records of Restricted Employees and Civilians
- Maintained Daily Operation Reports
0-5 years of experience
Manage a high-volume of inbound and outbound customer calls providing exceptional customer service
- Effectively communicate with supervisors and shift leaders
- Address customer concerns and demonstrate empathy while resolving problems immediately
- Refer calls to appropriate individuals and departments
- Ask open-ended questions to assess customer needs
- Work in a fast-paced and team environment
- Gather and verify customer information for tracking purposes
0-5 years of experience
Signal engineers to begin train runs, stop trains, or change speed, using telecommunications equipment or hand signals.
- Receive information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Keep records of the contents and destination of each train car, and make sure that cars are added or removed at proper points on routes.
- Receive instructions from dispatchers regarding trains’ routes, timetables, and cargoes.
- Confer with engineers regarding train routes, timetables, and cargoes, and to discuss alternative routes when there are rail defects or obstructions.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
0-5 years of experience
Schedule and dispatch technicians to appropriate locations according to customer needs; paying special attention to logistics.
- Arrange for necessary repairs; under warranty or not.
- Relay work orders using software developed for dispatching technicians.
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
- Give excellent client service in person and on the phone.
- Prepare, organize, maintain, and scan documents for purchase and warranty registrations.
- Analyze past week and prepare future week timecards for payroll.
0-5 years of experience
Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
- Act as a liaison between callers and officers involved
- Maintain accurate account of officer locations
- Ensure subjects are listed in local and national criminal databases
- Monitor and operate radio console and computer equipment
- Direct the appropriate type and number of emergency service units to emergency scene
- Create and maintain logs of all calls received and prepare reports as necessary
0-5 years of experience
Receive inbound calls from service technicians and customers seeking assistance
- Route technicians to service calls and monitor routes through a centralized system of tracking
- Provide liaison service for technicians when calling customers and resolving customers issues
- Prepare service, progress and disconnection reports
- Trained and mentored new employees on duties and tasks
- Implement problem-solving techniques to ensure excellent customer service and satisfaction
0-5 years of experience
Multi-task well while handling large call volume regarding 911 emergencies
- Listen well and maintain valid radio traffic logs for public safety personal
- Prioritize emergencies in the order received all while dispatching the appropriate first responders to the calls
- Query disseminate driver’s license, vehicle registrations, criminal histories, and other wanted or stolen articles, missing persons, etc.
- Map reading, navigation
- Emergency medical dispatching regarding various medical emergencies including CPR
0-5 years of experience
SE Dispatcher for 25 drivers. We deliver to Restaurant Depot all over the United States. Running Monday-Sunday. Delivering food product as well as dry goods.
- Building loads in the system for drivers to dispatch nightly
- Assisting in all billing and payroll for brokers, drivers and customers
- Troubleshooting breakdowns on tractors, trailers and other equipment
- Finding backhauls daily for drivers after their load is delivered to come back to the SE
0-5 years of experience
Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.
- Relay work orders, messages, and information to or from work crews, and supervisors, using telephones
- Prepare daily work and run schedules
- Receive or prepare work orders
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
- Ensure trucks are loaded correctly
- Operate John Deere loader
0-5 years of experience
Total Transit
- Responsible for 300+ Dispatch Calls Per Day
- Coordinate all Transportation Services Including Scheduling and Dispatching of Taxis, and Medical Transport for Health Providers such as Mercy Care, AHCCCS, and Magellan
- Log in Lost and Found Items, Csc Escalation Que
- Log in Claims and Complaints
- Outsource Trips for Colorado
- Set Up Hospital Discharge Transportation
0-5 years of experience
- Utilized CAD (computer-aided dispatch) systems to dispatch and receive [company name] calls from law enforcement agencies and the general public
- Prioritized calls based on need assessments
- Created, filed, and maintained daily logs of sensitive and important documents for investigations
- Used various technologies: computers, radio systems, telephones, fax machines and other communication equipment
- Accessed and entered sensitive data in local/state/national databases as necessary for investigative purposes
- Entered and maintained files for persons or property pending apprehension/recovery
- Maintained appropriate security and confidentiality documents
Dispatcher Duties and Responsibilities
Dispatchers play a crucial role in the smooth operation of a shipping company or emergency service. While the nature of some tasks may vary between these two dispatcher employment options, most tasks remain the same. We researched dozens of dispatcher job descriptions to procure the following list of dispatcher duties and responsibilities:
Field Service Calls and Relay to Proper Units Answering phone calls is one of the tasks dispatchers do most, especially those who work for an emergency service. This involves documenting the needs of the caller and requires active listening skills.
Process Order Pickups and Assign to Nearest Unit In the shipping industry, all orders come through the dispatcher. They get a list of orders at the start of each day, as well as urgent orders that pop up through the day. It is their responsibility to plan out which unit gets what order.
Track Shipping Progress to Ensure Timely Delivery Dispatchers use tracking software to keep track of each order in real-time. They have to maintain and constantly update a log of which units are available to take another order. This is where an efficient dispatcher can help a company’s bottom line.
Document Issues With Units and Dispatch Assistance Breakdowns are unavoidable in the shipping industry. So are things like road closures, traffic, and construction. It is the dispatcher who truckers contact when they have an issue. The dispatcher is responsible for documenting the issue and sending the necessary assistance as soon as possible.
Keep a Log of All Orders and Deliveries Dispatchers use logistics software to keep track of when orders were placed, assigned, and delivered. They also keep track of who made each delivery and any important feedback.
Dispatcher Skills and Qualifications
You have to like talking to be a dispatcher. Most of their day is spent communicating, whether it be talking to vendors or their team of truckers. Dispatchers also have to be expert multitaskers. They are typing while talking more often than not. Below are some of the skills employers look for most when hiring dispatchers:
- Communication Skills – Dispatchers have to be great listeners. They need to pay close attention to callers who are in distress so they can provide as much information as possible to the response unit
- Prioritization Skills – The success of a shipping company depends upon how good their dispatchers are at making sure the most important and urgent orders get taken care of fist
- Sound Judgement – This is an especially important skill for dispatchers who field emergency calls. They have to be dedicated to following all ethical protocols
- Attention to Detail – Dispatchers need strong attention to detail to monitor the shipping progress of multiple orders
- Decision Making Skills – Dispatchers make dozens of decisions on a daily basis. They rely on their knowledge of logistics and the capabilities of each team member to make decisions
Dispatcher Education and Training
Dispatchers only need to have a high school diploma or a GED to find employment. Everything they need to know comes through extensive on-the-job training. Most employers give a typing test before employment.
Dispatcher Salary and Outlook
According to the National Bureau of Labor Statistics (BLS), demand for dispatchers is set to rise 8 percent through 2026. The national median salary for dispatchers except police, fire, and ambulance is $37,940. Those in the bottom 10 percent make below $23,260, while those in the top 10 percent make above $63,420. The national median salary for police, fire, and ambulance dispatchers is $38,870. Those in the top 10 percent make above $61,270, while those in the bottom 10 percent make below $25,100.
Dispatcher Resources
As you consider a career as a dispatcher, the following sources can assist in learning more and perfecting your skills:
American Trucking Associations – Each of the 50 states has its own affiliated association with the American Trucking Associations. It is the leading organization for all employees within the trucking industry, including drivers and dispatchers alike.
Master the Public Safety Dispatcher/ 911 Operator Exam – Those who want to work as an
emergency dispatcher must pass an exam, and this book offered by Peterson’s is one of the best study guides on the market.
aircraft dispatcher certificate is a requirement for dispatchers who want to specialize in aviation. This book by Ison covers all the concepts represented on the certification exam.
Airline Dispatchers Federation – The Airline Dispatchers Federation is the go-to organization for dispatchers who want to specialize in the airline industry. It provides members with solid job search tips and professional development opportunities on their website.
Trucking Dispatch Manual 2018 – Written by J.W. Lessing, this is one of the most extensive guides for trucking dispatchers and is ideal for those with minimal experience. ?
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
