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6-10 years of experience
Multi-unit manager overseeing up to 18 stores within 6 state area, producing $17M in revenue. Led all performance results, including operations, sales, and profit. Received national awards multiple times for exceeding yearly sales and profit plans.
- Improved sales and profit approximately 5% by hiring and developing professional high performance management team.
- Generated incremental sales and improved customer satisfaction by providing daily leadership, advice, support, and direction keeping everyone focused on goals, challenging them, exceeding expectations.
- Improved commercial sales 10% by building relationships with other business leaders.
- Maintained customer service scores that exceeded company expectations by ensuring associate behaviors were in place that created great customer experiences.
- Enhanced staff quality by providing continuous training, coaching, feedback, and recognition, ensuring staff highly motivated and constantly improving.
6-10 years of experience
Interfaced with customers to identify needs, field questions, and facilitate sales. Provided inventory management, completed monetary transactions, and resolved issues as needed. Coached and mentored new employees in customer-service processes and company policies.
- Played key role in increasing sales through detailed attention to improving inventory turns. Increased employee efficiency and output through newly designed training program.
- Controlled inventory of $1.5M while managing 8 bay automotive service center.
- Performed transactions and recordkeeping for state and federal firearms requirements.
- Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.
0-5 years of experience
Partnered with the Automotive Center Manager to attract technicians and associates best suited to enhance the automotive team as well as developed the abilities of the existing staff.
- Implemented actionable solutions under the supervision of the Automotive Center Manager to obtain performance results ranging from increased sales to increased efficiency to increased customer satisfaction.
- Formed business partnerships with relationships with others within and outside of the Sears Holdings Corporation to aide in growth of the business unit.
- Substituted for the manager, in his absence, on tasks ranging from monthly manager business analysis meetings to day to day operational work flow progression.
- Completed professional growth training for future assignment as Automotive Center Manager at an accelerated rate of 50% of the standard time frame.
6-10 years of experience
Maintained daily operations of 108 employees over 19 facilities throughout Ohio.
- Developed daily work instructions consisting of automotive car parts
- Traveled to each facility to ensure standards were being maintained.
- Maintained communication through cross referencing all departments on product quality.
- Created and coordinated weekly meetings.
0-5 years of experience
Interviewed/hired store employees based on the assessment of staffing needs, the labor budget, and labor costs.
- Trained new employees in the areas of product knowledge, customer service, selling skills, as well as the Company’s policies and procedures.
- Stimulated productivity, solid employee performance, and employee retention through strong leadership, effective planning of work, administrative of fair standards, solid management techniques, and promoting employee morale and commitment.
- Created and implemented programs, techniques and processes to maximize sales of needed and/or recommended services.
- Achieved store goals for sales and profits while maximizing customer satisfaction.
- Strategized with and make recommendations to the District Manager about sharing best practices, sales training and productivity improvements.
- Supervised subordinates to ensure that the store maintains company standards for operational audit score Maximized sales, profits and customer satisfaction. Monitored the maintenance of company inventory standards.
- Directed subordinates in the receipt, inventorying, display, stocking, organizing, proper storage of inventory, and performing housekeeping tasks.
0-5 years of experience
- Partnered with the Automotive Center Manager to attract technicians and associates best suited to enhance the automotive team as well as developed the abilities of the existing staff.
- Implemented actionable solutions under the supervision of the Automotive Center Manager to obtain performance results ranging from increased sales to increased efficiency to increased customer satisfaction.
- Formed business partnerships with relationships with others within and outside of the Sears Holdings Corporation to aide in growth of the business unit.
- Substituted for the manager, in his absence, on tasks ranging from monthly manager business analysis meetings to day to day operational work flow progression.
- Completed professional growth training for future assignment as Automotive Center Manager at an accelerated rate of 50% of the standard time frame.
0-5 years of experience
Monitored operations of a high-end performance shop to ensure that services rendered conformed to company policy and standards.
- Prepared various operational records and analyzed records to determine profitability.
- Reviewed operational expenses and collection reports for accuracy.
- Resolved customer complaints.
0-5 years of experience
Insure that service work is promptly completed and customers are satisfied.
- Coordinated automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.
- Resolved customer complaints.
- Directed and coordinated, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
0-5 years of experience
Achieved all monthly & annual automotive product budgets in 2012 by 8%
- Worked & collaborated extensively with both national and large auto dealer groups. Our two largest dealer groups had year over year increases in print & online.
- Led the adoption & sales of the full suite of digital products: Cars.com, Courier-Journal.com, PPC & SEO to increase & strengthen our share in the market that resulted in 8% online gains in 2012.
- Coordinated, marketed and led the annual Louisville Auto Show.
- Chosen as 2007 Sales Manager of the year in Louisville. The Louisville auto team consistently ranked as one of the top auto performing divisions within entire Gannett Company
0-5 years of experience
Supervised the sales and installation of tires and propane.
- Merchandised the tire sales floor, ensured tires were installed and disposed of properly.
- Complied with safety and cleanliness standards with the tire bay and sales area.
- Maintained tire installation equipment.
- Supervised and trained five tire department team members.
- Acted as manager on duty of entire BJ’s Club store.
0-5 years of experience
Responsible for developing strategies, relationships and approvals with design and engineering teams at headquarters of all global OEM automotive manufacturers.
- Attained approvals from GM, Chrysler and Toyota in 3-month timeframe.
- Delivered samples in time and to the highest possible quality.
- Guided R&D teams to produce bespoke processes to customers’ requirements.
- Integrated knowledge and controlled sensitive IP with first-tier suppliers of OEMs.
10+ years of experience
- Hired, trained, and evaluated performances of service representatives.
- Top automotive manager in division
- Member of Advisory Council (3 times)
0-5 years of experience
Guided employees in complying with the highest standards of ethics and integrity in their work.
- Planned for and improved team performance based on business priorities.
- Supervised employees by assigning duties, goals, time frame and providing feedback.
- Made informed and timely choices by identifying policies, procedures and guide lines.
- Provided customer service as well as received merchandise and supplies from distribution centers.
- Signed off on outside vendors providing they met company rules and regulations.
6-10 years of experience
Applied total quality management daily.
- Responsible for supervisor daily routine and emphasized team leadership.
- Motivate and empowered supervisors to be time and cost efficient.
- Responsible for strategic planning.
- Set up annual goals for cost, production, part inventories, and safety.
- Observed and mentored supervisor and hourly personnel to be cost efficient and productive.
- Managed fleets under the guidelines of the Department of Transportation, OSHA and the Federal Motor Carrier.
0-5 years of experience
Supervised and coached retail associates in providing efficient and friendly service.
- Ensured merchandise is well presented and well organized.
- Responsible for training associates on company guidelines, loss prevention and associate development.
- Responsible for hiring, coaching, department training, proper scheduling, setting goals, and associate performance reviews.
- Adjusting payroll hours, monitor monthly shrinkage and inventory.
0-5 years of experience
Manage five salespeople, one service engineer, one project engineer and one administrative assistant.
- Responsible for budgeting, forecasting, closing sales, pricing analysis, managing inside and outside sales, negotiating to assist sales in closing, project management and profit and loss.
- Increased sales from $3M to $8.6M for the MI office.
- Moving the office and shop from a 6,000 to a 15,000 square foot facility.
0-5 years of experience
Responsible for maintenance and growth of $205 million dollar territory in 2013
- Responsible for 15 sellers / must grow automotive sales by 10% in sales and material margin dollars, to achieve 100% payout for bonus structure for 2013.
- Must coach sellers to achieve their goals of 10% growth as well.
- Must help close over 68 million in new targets for all sellers to hit AOP plan for 2013
- Building strong relationships with OEM’s, Tier 1’s and current suppliers is the key to our success. Teaching/Coaching value added selling and not selling on price, is the keys to success in automotive market.
6-10 years of experience
Recognized by superiors for creating an environment that encouraged repeat business.
- Took initiative to organize department for maximum sales potential.
- Acknowledged for excellent customer service via customer compliments and documented shopper evaluations.
- Valued customer consultant for garden and lawn supplies.
0-5 years of experience
Responsible for maintenance and growth of $205 million dollar territory in 2013
- Responsible for 14 sellers / must grow automotive sales by 10% in sales and material margin dollars, to achieve 100% payout for bonus structure for 2013.
- Must coach sellers to achieve their goals of 10% growth as well.
- Must help close over 68 million in new targets for all sellers to hit AOP plan for 2013
- Building strong relationships with OEM’s, Tier 1’s and current suppliers is the key to our success. Teaching/Coaching value added selling and not selling on price, is the keys to success in automotive market.
6-10 years of experience
Responsible for planning, competitive analysis, sales / marketing, managing both direct and indirect sales force. Responsible for the annual operating budget of $1M plus
- Developed and successfully implemented a sales plan based upon my competitor and market analysis of the automotive market and our competitors that guided Illbruck to successful growth in the automotive market
- Negotiated all contracts for international and domestic programs and its pricing structure that involved North America
- Established over $10M in sales in the first four years, adding an additional $5M in the following two years
- Negotiated all raw material prices and supply agreements, price increases / decreases – incentives and give backs
- Fully responsibility and accountable for all internal support staff, which included both direct and indirect sales force, customer service, engineering, R & D, sample making, customer service and sales.
- Attained unprecedented net and gross margins, while maintaining lower than expected material costs versus sell price.
- Coordinated and served as a technical / sales liaison for North American Automotive sales, design / engineering and technical processing transitioning activities. Directly involved in all International programs ( North America / Europe ) for; Ford, General Motors / Opel, Chrysler and Volkswagen. Having over eight years of International business experience while working in conjunction with in the countries of; USA, England, Spain, France, Belgium, Italy, Mexico and Germany.
- Established two automotive sales / engineering offices ( Troy, MI and Rochester Hills MI ) and one 85,000 Ft2 automotive manufacturing facility ( Howell MI / now Car Coustics).
- Enhanced International and domestic supplier relationships and partnerships with the likes of Trocellan (Huls Troisdorf), Alveo (Voltek), Foamex (FXI), Bayer Chemical, Nito Denso, BASF, Inoac / Crest.
0-5 years of experience
Promoted to manager at 19 years of age. Set weekly work schedule.
- Reported to District Manager and Regional Managers.
- Completed courses and gained Certifications in: Basic Service, Front End, Brake and Manager. Managed 5 employees.
- Turned around a store which had operated at a loss for 3 straight years, posting profitability in first two weeks as Manager.
- Managed payroll and inventory of about $250,000 including tries, batteries, brake and front end parts, exhaust parts, belts, hoses, etc.
10+ years of experience
Responsible for division fleet maintenance, performance, and appearance; supervised, trained, and scheduled mechanics and staff personnel. Negotiated contracts with, train, and scheduled outside contractors. Analyzed trends from reports and prepared annual budget for maintenance cost; conduct regular performance appraisals, audits, and cost reviews.
- Developed methods and procedures for Preventative Maintenance Inspection of Air Ground Support
- Served as regional trainer for Automotive Information System (AIS), precursor to current fleet management system now in place.
- Assignment included control of all tire purchases at district level to include purchase authorization, disposal and delivery.
0-5 years of experience
Hired and trained effective employees.
- Developed a strong team of individuals and made the sears location thrive.
- Tracking and ordering of stock.
- Customer relations.
- Approved timesheets.
- Ensured that daily and monthly goals were achieved.
10+ years of experience
- Ensured Department was properly staffed to meet customer needs; all displays were organized, filled and signed per company guidelines, cash handling and customer service.
- Performed regular physical inventories to maintain company standards on shrink.
- Ensured Automotive shop was in compliance with all state and federal guidelines.
0-5 years of experience
Resolved customer complaints regarding sales and service
- Planned and directed staffing, training, and performance evaluations of sales
- Determine price schedules and discount rates
- Confer or consult with department heads to plan advertising services and to secure
6-10 years of experience
Maintenance of store standards and inventory controls of a 3.5 million dollar business.
- Purchasing and Sales of automotive parts and accessories.
- Customer service in vehicle maintenance.
- Associates’ training and development of proper vehicles maintenance and repair procedures.
- Associates’ scheduling according to weekly projection of sales.
- Enforce safety rules and standards of shop’s operation.
6-10 years of experience
Provides operational leadership over business development, customer management, recruiting, quality management and compliance to standards
- Handles financial oversight and accountability over business agreements and Federal/State wage and benefit requirements
- Hires, trains and educates staff on dealership policies, procedures, sales techniques and customer service.
- Plans inventories, sales and reports to help meet sales goals.
- Guarantee satisfaction of customers by ensuring quality assistance.
- Maintain confidentiality of dealership information at all times.
- Protect the assets of the dealership from theft or loss.
- Assist in the Purchasing transactions from other vendors.
0-5 years of experience
Directly manage 11 staff members. Daily interaction with Account Management staff: coaching and guiding them on quality projects, as well as track their performance based on key metrics. Identify internal improvement opportunities to maximize efficiency. Maintain excellent product knowledge with an understanding of client services, internal processes, policies and company goals. Analyze customer data to recommend actionable, specific solutions for improved business results.
- Institute procedural changes in daily processes and staff communication to improve overall operations.
- Advanced product training, troubleshooting and problem resolution to clients and Executive team.
- Work with Account Management to maintain client satisfaction and reduce churn.
- Support team with workflow and assignments from clients and sales team.
- Work with Account Management and other department managers to develop more effective onboarding processes to ensure client success with our SPM System.
- Oversee and maintain major strategic accounts for an over 100 store dealers; including on-site training.
- Distribute accounts, track complexity, and team capacity to upper management.
- Recognized by management for consistently exceeding goals and expectations.
- Conduct one-on-one meetings for coaching, provide call handling guidance and consistent feedback, as well as provide quarterly and annual reviews.
6-10 years of experience
Design in industrial product at automotive, Tier One, OEM, Design House, Panel Shop and Cable Assembly levels.
- Manage distribution and VAR’s selling to the North American automotive industry.
- Establish fiscal year territory plans and sales budgets for automotive business in North American regions.
- Manage and work with area managers and manufacturers reps throughout U.S., Canada and Mexico to increase automotive business in respective territories for direct and distribution sales.
- Developed new product ideas with Marketing and Automotive accounts to solve problems or create new opportunities.
- Budget all automotive projects and work with Product Management to ensure proper stock levels are in place for automotive jobs.
- Responsible for setting all quotes and bids for domestic, transplant, and Tier One automotive business.
- Report and coordinate all automotive business for industrial product for the U.S. Canada and Mexico.
6-10 years of experience
Maintain and update any and all retail and business computers on daily/weekly basis
- Troubleshoot all network issues that may arise that hindered smooth daily business
- Customer service via face to face and phone automotive customers
- Purchasing needed inventories and special orders
- Managed any internal multi-phone line disruptions
- Responsible for all building maintenance and janitorial services
0-5 years of experience
Responsible for upkeep and overall integrity of the facility
- Supervision of 3-4 staffs daily: assign tasks, resolve issues
- Coordinate order and delivery of materials
- Services on vehicles: paint and body collision
- Communicates with automobile insurance agents, policyholders, and adjusters
0-5 years of experience
Opened and closed store, inventory duties and working independently
- Handled money in register and safe
- Updated all purchase orders as deliveries were received
- Prepared work order for mechanics
- Updated pricing on all merchandise
- Provided excellent client relations
- Helped with the marketing plans for the company
- Helped company paid off $25,000 debt within six months period
- Handled AP/AR & payroll
- Trained all new hires on the policy and procedures for the company
6-10 years of experience
- Product Manager for the vertical market comprised of products for industrial automotives. This function required monitoring leading competitors (business evolution and product line), as well as acquiring samples of competitive products and coordinating an engineering evaluation of its capabilities.
- Responsible for the technical direction of an engineering group that developed control systems for electric automotive applications. Supervisory responsibilities included project coordination, schedule, and budget control for all in-house product development.
- Wrote business plans, pre-sales and marketing proposals, white papers, schedules and technical presentations to potential customers, corporate management and technical staff.
- Held project leader positions responsible for inter-departmental coordination of various functional groups. Duties included project planning as well as technical coordination on a given project. Coordinated efforts involved in carrying product development from inception to high-volume manufacturing and production.
- Customer interface for key development programs including weekly communications and periodic overseas travel for the purpose of managing currently contracted developments as well as marketing presentations outlining company offerings and future roadmaps.
0-5 years of experience
- Manage inventory to ensure maximum profitability and product availability
- Maintains a high level of customer service and ensures customer issues are quickly and efficiently resolved
- Participates in the interviewing, selection, hiring, training and performance evaluations of all associates in collaboration with the Store Manager.
- Assists with scheduling and payroll process on a daily and weekly basis.
6-10 years of experience
- The first unit in our district to successfully
- Highest scores in the district for employee morale
- P&L Accountability
0-5 years of experience
Set up displays, merchandising new products.
- Responsible for some electronic sales.
- Oversaw required employee projects.
- Authorized all returns for my departments.
0-5 years of experience
Responsible for keeping product ordered, and stocked on shelves.
- Responsible for supervising up to 12 employees.
- Responsible for ensuring complete customer satisfaction, both on the sales floor, and the automotive shop.
- Fork lift operator, sit down, stand up, squeeze, and cherry picker
0-5 years of experience
- Reduced total expenses by connecting cash-flow problems, improving inventory turnover and upgrading facilities to enhance energy saving and environmental compliances.
- Create and design all advertising.
- Application of in-depth automotive repair knowledge, people skills, customer relations, scheduling, etc.
- Serving as a liaison between technicians and customers.
- Selecting, coaching, leading, training and supervising technicians while assisting with the purchase of parts, materials and equipment.
- Payroll processing, reconciliation, and audit.
- Trouble Shooting, Intermediate Analysis & Research related to payroll processing
0-5 years of experience
Retrieving and filling out automotive documentation
- Customer service and support
- Client support, test drives and maintaining intensive calls
- Organization and team collaboration
6-10 years of experience
Scheduled employees
- Ordered inventory
- Organized and set up displays for the department
- Customer Service
0-5 years of experience
- Scheduling and managing associates within the department
- Manually tracking merchandise sales and orders.
- Pre-ordering merchandise for seasonal changes.
Automotive Manager Duties and Responsibilities
While the specific duties of an automotive manager can depend on their organization and industry, most share several essential duties:
Assess Automotive Needs One of the central duties of an automotive manager is determining their organization’s automotive needs. This can include both acquisition of new vehicles and regular maintenance and supply needs. The automotive manager considers both current capabilities and future plans to determine how automotive decisions affect operations as a whole.
Oversee Fleet Maintenance Automotive managers direct both routine and emergency maintenance activities. This comprises a wide range of tasks, including ensuring that vehicles receive scheduled maintenance according to schedule and that mechanical issues are quickly reported and resolved. The automotive manager makes decisions regarding maintenance and repair contractors and negotiates service rates.
Order Parts and Supplies To ensure that vehicles remain available to drivers, automotive managers order parts and supplies. One of the major focus areas for automotive managers is fuel: automotive managers frequently need to negotiate with fuel suppliers to reduce costs and ensure that transportation activities remain within budget. Additionally, automotive managers order parts that are replaced in-house, such as tires, filters, and fluids.
Manage Drivers and Staff In this role, automotive managers manage operational staff and drivers. This can involve hiring new drivers or logistics professionals as well as ensuring that current employees maintain their qualifications. If the organization uses independent contractors, the automotive manager may check their licenses, conduct background checks, and develop contracts as part of the hiring process.
Ensure Compliance Automotive managers ensure that their fleets remain in compliance with applicable laws. This can include environmental laws related to vehicles as well as department of transportation guidelines. The automotive manager may have oversight of vehicle inspections as well as transportation restrictions that affect the materials that their fleet carries.
Coordinate Across Departments Finally, automotive managers work closely with personnel and management across departments to ensure that the entire organization’s automotive needs are addressed. The automotive manager may receive feedback about their department activities that necessitate changes to internal processes, or they may make recommendations to better integrate automotive needs and other business activities.
Automotive Manager Skills and Qualifications
Automotive managers ensure that their organizations have access to necessary vehicles through procurement and repairs. Workers in this role have at least an associate’s degree, management experience, and these skills:
- Operations management – automotive managers are primarily focused on operations and logistics, so they should be familiar with how fleet management fits into their organization’s operations
- Planning skills – in this role, automotive managers assess their organization’s current and future transportation needs and determine regular maintenance and supply needs, so they should be excellent planners
- Negotiation – automotive managers procure parts, supplies, and vehicles, so they should be able to successfully negotiate with vendors and suppliers to achieve competitive prices
- Team coordination – in this role, automotive managers work with departments and drivers to coordinate transportation-related activities, so they should be excellent collaborators
- Budget oversight – automotive managers also need to maintain budgets and ensure that they allocate appropriate funding for repairs, supplies, and vehicles, so some financial management experience is necessary
- Communication skills – written and verbal communication are both central to this role, as automotive managers need to communicate with their own personnel and prepare reports for executive leaders
Automotive Manager Education and Training
Generally, automotive managers have at least an associate’s degree, although many companies prefer to hire candidates with bachelor’s or more advanced degrees. Many automotive managers have a background in logistics, transportation, or business administration. There are few opportunities for on-the-job training in this role, as most automotive managers have significant experience in their industries before moving into this position.
Automotive Manager Salary and Outlook
The Bureau of Labor Statistics (BLS) categorizes automotive managers as transportation, storage, and distribution managers. According to the BLS, workers in these roles earn a median annual salary of $92,460. The highest-paid 10 percent of workers in this role earn more than $156,710 per year, while the lowest-paid earn less than $54,300. While the BLS does not provide employment outlook information for this role, O*Net estimates that it will grow at an average pace of 5 to 9 percent through 2026.
Helpful Resources
If you’re interested in starting a career as an automotive manager, we found many useful resources on the web:
Automotive Management Institute – automotive managers can join AMI to obtain a number of credentials and professional designations and access professional development and educational materials
Fleet: A Guide to Simplifying Vehicle Fleet Management for Small Business – read this book to learn the principles of fleet management, including maintenance, cost reduction strategies, and technologies to enhance efficiency
National Association of Fleet Administrators – NAFA is a professional organization for fleet and automotive managers providing annual events, educational materials, and the latest industry news
Basics of Fleet Maintenance – Joel Levitt’s helpful guide covers maintenance for fleets of any size, with information on cost control, fuel and parts management, and work standards
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[Automotive Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
