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0-5 years of experience
Managed daily operations for plastic surgery medical practice with gross annual revenues exceeding $1 million.
- Managed major transformation from paper medical charts to logistical medical records online, providing communications, training and technical support throughout the process.
- Increased accounts receivable, reimbursement amounts, and reduced turnaround time through proper documentation and research of current insurance standards.
- Handled documentation, scheduling and cadence of more than 70 patient office visits per week and prioritized over 100 patient and third-party inquiries per day.
- Designed and published patient education materials used in outpatient clinic for improved understanding of surgical procedures, risks and benefits.
- Provided initial and on-going training for co-coordinator position.
0-5 years of experience
Established practice standards, operating goals, productivity improvement and cost-reduction programs that consistently improved quality and patient satisfaction. Responded to consistently shifting patient and staffing demands, developing work schedules and assigning daily staff responsibilities. Coordinated disciplinary actions, performance enhancement plans, probations and terminations of clinical and administrative staff.
- Introduced cross-training initiatives for Certified Nursing Aides (CNAs), Medical Assistants (CMAs) and Receptionists, enhancing competencies in all areas.
- Executed the launch of the chronic disease reimbursement program for managed care patients with the insurance payers, increasing revenue by 17%.
- Orchestrated an integrated advertising campaign across multiple media channels, growing patient visits by 11%.
6-10 years of experience
Maintained an efficient and professional work atmosphere. Managed employee selection, training,
evaluation, payroll, scheduling and established policies and procedures for administrative staff.
Oversight of insurance and cash collections, ICD-9/CPT coding, monitoring of accounts receivable,
operating expenses, vendor invoices and inventory.
- Reduced turnover and improved moral by remaining competitive with compensation and benefits.
- Increased practice revenue by 33%.
- Reduced outstanding patient collection balance by ~ 60%.
0-5 years of experience
Managed the daily business operations of a two physician specialty practice with two office sites and 20 clinical, billing, and clerical employees
- Increased revenue by improving front desk collection work processes from $75 per day to $ 1000 per day
- Implemented Physician Quality Reporting Initiative (PQRI) which allowed for a 2% increase in revenue from Medicare per year
- Directed the cross-training of personnel to effectively utilize employees as well as to build skill levels
- Optimized technology, standardized processes and procedures, identified and resolved workflow issues, and created job descriptions
- Developed marketing tool which increased exposure to outside referring providers
- Oversight of billing and revenue cycle management
- Administered patient collections and accounts payable
- Coached, recruited, hired, terminated, and disciplined personnel
6-10 years of experience
- Oversee daily operations of five practice locations with 18 physician’s, 15 Residents and 22 support staff and provided leadership for the staff and a liaison for solving problems.
- Meet with physician’s and staff to ensure clinical and administrative policies were followed for compliance and better quality of care and understand their frustrations and concerns to ensure an adequate support system.
- Created annual and capital budgets for all locations, monitored expenses and reported variances as needed.
- Worked closely with billing to monitor charges and payments and educated physicians and all incoming Residents in billing policies and procedures.
- Responsible for payroll, staff performance and recruitment.
- Participated in meetings to ensure practices were JACHO and HIPPA compliant.
0-5 years of experience
- Established infrastructure for a new OB-GYN medical practice including seven physicians, five medical assistants, and six office support staff.
- Developed position descriptions, solicited candidates, and interviewed and selected new staff. Conducted performance appraisals and provided coaching and training for staff.
- Evaluated organizational systems and made process improvement recommendations to ensure effective service delivery.
- Coordinated accounts payable and receivables, billing, collections, and payroll.
0-5 years of experience
Responsible for all daily medical office operations and managed a team of 12 employees. Responsibilities include Administrative, Billing, Personnel Issues, Human Resources Policies & Procedures, and Payroll.
- Promoted quality patient care for 150-200 weekly adult patients through supervision of all administrative and clinical employees.
- Coordinated multiple office functions that focus on computerized scheduling, billing, patient records, data management and payment plans with demonstrated knowledge of insurance carriers.
- Responsible to oversee staff recruitment, training, supervision and appraisals; developed job descriptions; advertised open position announcements; and addressed employee issues with confidentiality.
- Collaborated with Social Services and charitable organizations to provide free blood pressure and glucose testing. Offer established patients with affordable products and services resulting in increased annual sales revenue.
- Maintained compliance in areas such as OSHA, HIPAA, Coding issues and assisted in updating Policies & Procedures.
- Coordinated on-site special events such as Health Fairs and Meetings.
- Oversees Inventory and Purchases of Medical and Office Supplies.
- Recognized for coordinating the grand opening of a new medical practice; actively/aggressively marketed to launch it successfully, and was recognized for its high volume sucess.
0-5 years of experience
- Successfully managed practice with 21 Primary Care and 4 Specialty physicians, 3 mid-levels and 90 support staff.
- Oversaw the maintenance, renovations, and security of 81,000sqf of Medical Office Space.
- Ensured daily monetary collections and deposits were posted, tracked and balanced with 100% accuracy.
- Implemented an automated check-in system allowing for increased collections and decreased check-in and wait times.
- Supervised patient care services relative to medical records documentation, charting, filing, transcription, appointment scheduling, refunds, patient recalls and collections ensuring HIPAA compliance.
- Participated in the implementation and ongoing roll-out of the EMR in the practice.
- Oversaw inventory and allocation of office and medical supplies while controlling all expenditures within the office.
6-10 years of experience
Managed physician practice’s daily accounting, cash flow, medical billing oversight
- Negotiated HMO/Flex-care, PPO contracts and renewals with insurance carriers
- Managed AR, AP, G/L postings and payroll processing
- Monitored Centers for Medicare & Medicaid Services (CMS) compliance based on reviews of Medicare and other commercial insurances’ updates, guidelines and regulations and reported updates and changes to the medical director
- Organized a medical newsletter committee, coordinated news articles and committee’s monthly meetings then distributed newsletters to other physicians’ offices on HCA campuses
- Recruited and trained new hires
- Successfully marketed the practice to area primary care physicians and hospital administrators which resulted in dramatic increases in the practice’s patient population
6-10 years of experience
Managed total revenue cycle and accounts receivables
- Collaborated with colleagues to improve billing practices and collections through correct coding
- Audited medical records to ensure correct coding compliance
- Managed the day-to-day operations ensuring that the receptionists and medical assistants performed their jobs efficiently and with excellent customer service. Resolved employee relations challenges through effective conflict resolution.
- Provided bookkeeping/accounting services including payroll, benefits, financial reporting (balance sheet, profit and loss statement and financial analysis) and submitting all records to CPA’s for quarterly reports
- Administered 401k plan
- Developed and maintained relationships with managed care companies, while analyzing contracts and successfully renegotiated reimbursement rate for some health plans
- Credentialed new resident physicians and existing physicians with all health plans and hospitals. Tracked and maintained all records. Oriented new physicians to the practice.
0-5 years of experience
- Monthly reports with shareholders to discuss medical staff performance and revenue measures
- Implemented Electronic Medical Records system saving $126,880 per year
- Increased revenue streams through negotiating with Federal and private insurers and clinical trials
0-5 years of experience
Directed operations of Medical Center and Rehab departments
- Recruited specialists and expanded services to include neurology, audiology, podiatry and dental
- Increased revenue and improved excellent patient satisfaction
- Responsible for staff development and supervision, HR, payroll, and annual budget
- Increased and maintained patient census through marketing, and community outreach
10+ years of experience
Managed day-to-day operations of a dynamic, fast-paced medical practice
- Developed, monitored, and evaluated $1.8 million annual operational budget; maintained 35% overhead expenses
- Analyzed practice financial performance and reported financial results to stakeholders
- Developed and maintained medical compliance and practice policies & procedures programs
- Identified systems to centralize and streamline medical and personnel resources
- Developed and implemented health information system training and support programs
- Managed medical practice clinical quality care programs
- Maintained a bridge between front office and clinical operations; assessed communications constantly to identify opportunities for improvement
- Oversaw all purchasing, including medical equipment, computer hardware and software, uniforms, furnishings, and disposables; negotiated third-party contracts for maximal reimbursement
- Provided regular training to staff and physicians to improve revenue stream including procedural coding advice
0-5 years of experience
Executed total office management, daily operations, accounts payable, accounts receivables, and human resources of multi-family physician practice.
- Developed strategies toward payment innovation, physician P4P plans, and primary care patient models.
- Successfully developed and directed processes to obtained high profit margins enabling the providers to increase office growth, and eliminate gross aging accounts.
- Implemented policies and procedures, quality assurance, quality improvement.
- Successful resolution of physician, clinical and staff issues and education.
- Experience and billing with all insurance plans and requirements, credentialing, and contract negotiations.
- Designed and implemented quality patient care standards.
0-5 years of experience
- Performed medical billing for multiple practices.
- Verified benefits and obtained prior authorizations for medical and chiropractic benefits.
- Increased revenue by performing detailed back end clean-up.
- Knowledge of ICD-9, CPT and HCPCS coding. Filed claims with commercial, Medicare, Medicaid, Workers’ Compensation, third-party and personal injury insurances.
6-10 years of experience
- Supervised and managed new medical practice from inception through merger with multi -specialty practice, including imaging center and surgical facility; supported 100 clinic patients and 8 surgical clients weekly.
- Controlled costs, met projected profit margins, achieved goals, and managed HR functions for the office.
- Led efforts to add physical therapy business and developed new processes and systems.
- Coordinated office relocation and merger and organized shared office space; implemented joint computer procedures.
- Negotiated with vendors to ensure proper supplies were delivered and business margins maintained.
- Directed all AR/AP procedures and third-party billing; tracked primary and secondary claims status and became proficient in physician and facility coding.
- Initiated intensive staff training and cross training to provide coverage in case of staff absences.
- Tracked interviewing, hiring, training, performance evaluations, salary increases and promotions; motivated the team to provide outstanding customer service.
6-10 years of experience
Provided the direction and support to lead multiple highly profitable medical practices simultaneously
- Oversaw staffing requirements, employee schedules and staff benefit plans and compensation.
- Responsible for accounting, billing, financial-goal management, and office banking.
- Ensured efficient completion of office tasks including accounts receivable and payable.
6-10 years of experience
Utilize broad scope of industry knowledge toward directing a growing medical office, including recruiting, training, mentoring, and managing a top-performing healthcare support staff; handling all finances and account management; building strong relations with associates, banking, and accounting partners; and establishing practices and processes to meet goals.
- Contribute sharp analytical abilities toward cost-effectively managing practice finances and financial reporting, including achieving recognition for organizational cost controls with attention-to-detail and timeliness of reporting to company CPA.
- Serve as an integral practice representative during independent audits to receive clean audits proving accurate bookkeeping.
- Expertly manage all payroll, billing, accounts payable/receivable, collections, and expedite insurer-based payments. Proficient in ICD-9, CPT-4, HCPS coding systems.
- Lead targeted staff meetings to set and achieve practice goals in EHR Meaningful Use, PQRI, and Patient Portal.
0-5 years of experience
Promoted from Assistant Practice Manager to Practice Manager in 1998.
- Promoted from Medical Secretary to Assistant Practice Manager in 1996.
- Responsible for the day-to-day operation and management of two facilities as well as 15 non-clinical staff, 4 clinical staff and 5 physicians.
- Managed new system implementation of Misys practice management software
- Facilitated hiring, training and annual performance appraisals for all staff members.
- Implemented policy and procedure training for all staff system wide.
- Coordinated and facilitated site relocation from 1,000 square foot office to 8,000 square foot office.
- Assisted Director of Operations with projects as needed.
- Scheduled appointments, tests and surgeries for three physicians.
0-5 years of experience
Coordination and management of daily tasks for 10 staff members; including hiring and training.
- Provide oversight for the registration and scheduling process to facilitate the collection of accurate patient demographic and insurance information.
- Establish quality control techniques to ensure that correct billing information is collected to produce and generate clean claims for submission.
- Facilitate the preparation and submission of employee payroll to the payroll processing company.
- Ensure compliance with current healthcare regulations, medical laws and ethics.
- Provide excellent customer service including problem solving, timely follow up, assisting in answering phones and scheduling appointments.
- Liaise with vendors regarding equipment and supplies
10+ years of experience
Human Resources/ Bookkeeper/ Accounts Receivable/ Accounts Payable/ Payroll/ Insurance Claims Specialist/ Billing Manager
- Managed practice for 11 years
- Billing department management for 11 years
- Accounts receivable
- Human resources administration
- Supervised IDX computer conversion
- Professional development to keep the practice up to date on current billing policies and practices
- Established billing practices and policies specific to VRM
0-5 years of experience
As the senior Practice Manager, oversaw medical activities for 10 providers and 46 support staff in 7 hospital owned medical facilities.
- Negotiated contracts for hiring and retention of physicians and other provider staff
- Led process improvement efforts in two hospitals and ensured compliance with all applicable regulatory guidance such as HIPPA, Medicare/Medicaid. Actions and leadership contributed to hospitals’ earning JCAHO (Joint Commission for Accreditation of Hospital Organizations) Certification with Commendation.
- Managed and forecasted budget for all MSO practices; approved/validated work schedules; coordinated training; provided counsel/feedback in performance and career progression; and improved profit margins.
6-10 years of experience
Responsible for performing corporate-level management activities and leading-edge cardiovascular clinical procedures in high volume practice.
- Credited with directing start-up of solo practice following twelve year group affiliation; emphasis in development of departmental policies and procedures in addition to strategic planning and forecasting.
- Significant experience purchasing medical equipment and office supplies; skilled in vendor sourcing, selection and price/contract negotiations.
- Skilled and experienced hiring, training and supervision of five staff subordinates; determined salaries and bonuses; developed on-site training and in-service programs.
- Served in hands-on capacity in start-up of the Cardiac Rehabilitation Program for the Village of Westerville Health Care & Retirement Corporation.
- Demonstrated expertise performing comprehensive clinical functions to include invasive cardiology, non-invasive cardiology, patient education, completion of medical records and advising on patient inquiries.
- Experienced conducting experimental procedures to include Cordis Helix Dilatation Catheter, Coronary Retroperfusion Catheter and Argon Laser (peripheral procedures).
- Nuclear medicine background includes monitoring Thallium Stress Tests, Regular Stress Tests, Persantine Stress Tests, Stress Echocardiography and Transesophageal Echocardiography.
- Expertise in budget preparation, maintenance of account ledgers, preparation of monthly accounting reports and balance of business accounts.
- Experienced in processing medical benefits transactions; knowledgeable in CPT and ICD-9 coding in addition to Medicare billing and audit.
6-10 years of experience
Manager of four office locations in multi-specialty medical group practice of 27 employed physicians. Responsible for supervising 40 staff members, both clinical and clerical, in the day-to-day operations of busy medical practices
- Developed and coordinated a rotating monthly call coverage schedule for seven internists, as well as the daily work schedules of all staff, to insure a smooth daily flow of operations and efficient and excellent patient care in each location.
- Worked closely with the administration and accounting departments at St. Anthony’s Health Center, Alton, IL, reviewing and reporting monthly financial reports and budgets for each practice. Active in working AP, AR, computerized patient scheduling, billing and electronic insurance claims submission (including CPT & ICD coding), payroll, daily and monthly close at various practice locations.
- Coordinated and maintained centralized purchasing of professional supplies for all ComPAS office locations
0-5 years of experience
- Directed, managed and enforced daily duties and job expectations to staff.
- Recruited, hired and trained new staff, discharged if necessary.
- Billed, posted and followed up on all medical claims with knowledge of ICD-9 and CPT coding.
- Facilitated authorization of medical insurance for clients per physician’s orders.
- Handled all accounting responsibilities within practice, including payroll.
- Accountable for P&L statements and budgetary planning using QuickBooks software.
- Consulted directly with physicians to facilitate strategies regarding cost control, budget analysis, staff training and expectations of practice.
- Managed all optical sales accounts and purchasing of new frames for inventory.
- Oversaw all marketing accounts and facilitated meetings with marketing representatives to implement new ideas on advertising.
- Coordinated, scheduled and consulted with clients regarding pre and post-surgical care information.
0-5 years of experience
- Directed the start-up of a new medical practice resulting in a client population of approximately 2,000 patients in less than 4 years.
- Managed staffing and supply requirements for the establishment of the practice.
- Designed and developed a corporate business plan.
- Procured business loan by holding corporate presentations to loan officers resulting in an award guaranteed by Summit Medical Center.
- Designed print advertisements for the promotion of the practice to be distributed to the local community.
- Drafted and instituted office policies and procedures to include job descriptions, code of conduct, privacy guidelines, emergency and exposure plans.
- Managed all office finances including; payroll, tax payments, accounts payable and accounts receivable.
- Aligned corporate practices with those specified by government agencies, Department of Health, HIPA, OSHA, and contracted insurance providers.
- Conducted candidate interviews and performance reviews of medical professionals.
0-5 years of experience
CPT – ICD 9 coding/billing
- Scheduled patient for CA trials and treatment
- Negotiated with insurance companies
- Directed use and maintenance of Chemotherapy units
- Credentialing clinical personnel
- Payroll, employee evaluations
- Developed and instituted employee guidelines manual
- Prepared death certificates
0-5 years of experience
Practice management curriculum, family practice with 7 providers.
- Coordinator/Manager of clinical/non clinical, and medical records staff.
- Coordinator of clinic budget/finance, order supply, medication orders, staff/provider schedules and calendars, coordination of PCMH practices/reports, increased clinic scores in relationship to Gallup Polls and Press Ganey, optimized clinic workflow and performance reviews on all employees.
- Go live on multiple EMR/EHR computer updates that included mock clinic setting.
6-10 years of experience
Business, financial, technical and human resource management for multi-location specialty practice.
- Development and implementation of business growth plan.
- Maintenance of all licensure, insurance credentialing and hospital privileges.
- Project managed renovation and re-design of main facility to accommodate cardiac testing suite.
- Coordination of payroll, employee benefit, 401k and pension plan processing.
- Implementation and training on Medic/Misys Practice Management system upgrades, and online transcription system.
10+ years of experience
Office Management: supervise and train employees in all aspects of healthcare to ensure proper and accurate work. Maintain payroll records and resolve payroll related issues for all employees.
- Communication: schedule and confirm appointments, educate patients on treatment plans and importance of their health.
- Patient Care: perform vital signs and assess patient needs and provide high voltage, ultrasound and moist heat therapy when applicable.
- Billing Management: pre-certification of claims submission and follow up with insurance providers. Handle accounts receivable and collections matters with insurance carriers and patients.
- Credentialing: application and follow up for office participation in insurance plans.
- Patient Reports: proofread for accuracy of treatment plan and determine future coverage.Inventory Control: maintain proper inventory levels of medical supplies, vitamin supplements, and general office supplies.
0-5 years of experience
Supervision of staff, patient scheduling and registration, medical coding, medical billing, registration, financial counseling, medical records (release), billing and collection, data entry and processing, and cash posting.
- Develop, implement and maintain office policies and procedures.
- Managed OSHA, and State credentials, Accreditation, Home Care Referrals, DME Referrals, Maintained referral source relationships.
- Managed medical billing, insurance contracts, and ensured compliance with contracts.
- Ensure compliance with current healthcare regulations, medical laws and ethics. Oversight of general accounting, daily deposits, invoicing/billing collections, profit and loss management.
- Communicated with patients regarding inquiries and complaints. Also served as a patient liaison. Provide patients with the highest level of excellence in patient services and care.
- Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Completed operational requirements by scheduling and assigning employees; followed up on work results.
- Maintained office staff job results, recruiting, selecting, orienting, training employees, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Responsible for hiring, and firing, personnel development.
- Achieve financial objectives, scheduling expenditures; analyzing variances; initiating corrective actions. Demonstrated ability to improve the business in terms of results, productivity and cost controls.
10+ years of experience
Collaborate with physicians to provide exceptional patient care and support; including assistance with prescriptions, ordering and evaluating diagnostic tests, fetal monitoring and assessing and evaluating the care of obstetrical and gynecological patients.
- Perform surgical preparation and assist with surgical procedures and recovery.
- Direct and supervise less skilled health care personnel and provide training and instruction for students
- Perform administrative and managerial functions, such as taking responsibility for the budget, planning, and long range goals.
- Hire and train employees on patient care, documentation, electronic charting, and medical office policies and procedures.
- Serve as office liaison for clients, vendors, drug representatives, and other medical service providers.
- Provide minor maintenance and repair of medical equipment, and computers.
0-5 years of experience
Experience in Emergency Room, Patient Admissions Testing, Outpatient Clinic Scheduling.
- Handle overbooks no-shows, cancellations and rescheduling appointments.
- Search and reviewed medical records for specific information
- Doing medical billing for that patient that has a secondary insurance. Checking ICD-9, CPT codes and EOB. Before submitting claim to insurance companies.
- Handle aging reports with A/R over 90 days sending patient Statements.
0-5 years of experience
- Handled scheduling for five medical providers and supervised staff of eleven
- Coordinated training of new electronic medical records system – EClinical Works
- Implemented new phone system
- Supervised and maintained supply inventory: janitorial, office, medical, and vaccine
- Posted electronic remittance advice and check payments; along with follow up of claim denials or take back requests
- Daily balance of cash intake, between receipts and report log
- Monthly inventory and dosage reporting of state vaccine program
0-5 years of experience
Medical Billing & Practice Management
- Consulting physicians to increase financial recovery percentages in high volume and fast-paced practices. Intense multitasking & strategic thinking.
- Claims analysis/submission for accurate reimbursement; detailed examination of coding & A/R.
- Credentialing/contracting physicians for customized networks to achieve financial goals.
6-10 years of experience
Maintain clinical charts and schedule appointments.
- Coordination and supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing.
- Coordination of initial insurance approvals and continuation of services.
- Serve as a primary point of contact for, and liaison between patients, administrative staff, and lead clinical psychologist to facilitate proper lines of communication and expedite problem resolutions.
- Develop, implement, and maintain office policies and procedures.
- Assisting in the development of EHR system with proposed modification to meet the specific needs and functions of the practice (utilizing “Lean methodology”).
- Typed extensive confidential psychological evaluations for submission to New Jersey Superior Courts.
6-10 years of experience
- Practice leadership including Billing, Coding, Compliance, Patient privacy, Provider assistance, Staff hiring and performance reviews, Budget, Customer service
- Staff training and implementation of Medical Practice Electronic Health Record software
- Increased patient count and revenue
6-10 years of experience
Business, financial and human resource management for large specialty practice.
- Development and implementation of business growth plan.
- Maintenance of insurance credentialing and hospital privileges.
- Renovation and re-design of main facility to accommodate cardiac testing suite.
- Payroll, employee benefit, 401k and pension plan processing.
- Execution of timely HIPAA compliance policy and procedures.
0-5 years of experience
- Responsibilities were to manage the medical practice personnel in compliance standards set forth by the Federal and State Government.
- Decisions about staffing needs by analyzing patient needs, patient flow, and the procedures of the medical practice with the skills of the staff
- Interviewing and hiring new employees, and firing employees when necessary
- Staff training, meetings on a weekly schedule and orientation for new employees to ensure new hires understood their job responsibilities
0-5 years of experience
- Responsible for the overall operations of the medical practice.
- Developed and implemented processes and procedures for the operation of the practice.
- Managed accounting operations, to include processing payroll, analyzing and implementing cost control, accounts receivable, and accounts payable.
- Ensured compliance with medical and legal requirements and regulations.
- Responsible for all aspects of human resources, to include recruitment, salary and benefits, job evaluation, training and development, and performance management.
- Responsible for obtaining, renewing, and maintaining records for physicians’ and nurse practitioners’ federal and state licensures and insurances.
- Responsible for physician credentialing and insurance contract negotiations.
0-5 years of experience
Solo position working front and back office for [company name].
- Responsible for all front office administrative duties to include answering multi-line phones, message taking, triaging patient complaints, scheduling and confirming patient appointments, handling of all incoming and outgoing correspondence, ordering of office supplies and medications, sorting incoming Fax messages, verifying insurance and collecting co-pays.
- Initiated prior authorizations for non formulary medications and procedures, entered electronic medication requests for physician approval, worked directly with several dialysis units to provide smooth communication between physician, patients and in office visits.
- Instrumental in achieving meaningful use for 2013 after 6 months using a new electronic health record (ACUMEN). Responsibilities included entering all patient demographic information, patient vital signs, maintaining accurate medications lists in the EHR Acumen, providing accurate documentation of all patient correspondence and communication, initiating all ESRD 2728 forms as required by Medicare and ensuring all medical records are complete and accurate.
- Provided compassionate and professional back office care for our patients. Duties included taking vital signs, reviewing medications at each visit and documenting changes as needed, provided patient education as needed or requested and ensured that all documentation needed for meaningful use has been entered into the chart.
- Trained to be proficient in using the Hawaii Pacific Healthcare electronic records EPIC so as to have access to patient charts and provide the PCP with all specialist notes for management and continuation of patient care.
- Worked directly with transplant units to insure all requirements are met to place patients on the active transplant list in Hawaii and at UCSF.
10+ years of experience
Worked closely with Medical director in implementing procedures and policies.
- Electronic Health Record implementation of e-Clinical Works (Ecw). Transitioned practice from paper-based workflow to electronic health record.
- Implemented Patient Center Medical Home to NCQA standards.
- Applied team based skill building to increase patient satisfaction.
- Contributed to quality initiatives through the IPA.
- Works closely with the IPA outreaching to patients with chronic illness.
- Attends seminars and training specific to ECW and quality initiatives.
- Monitors the revenue cycle process to ensure compliance with: data collection and entry, co-pay management, charge entry, referrals, etc.
- Influence the design and coordination of measurement activities associated with clinical initiatives network performance and CMS.
- Advise and demonstrate best practice for entering data into the EHR in accordance with meaningful use and other quality initiatives.
- Manage office staff of fifteen clinical and non-clinical employees.
0-5 years of experience
- Medical Office of Antonio A. Flores, M.D. P.A., Seguin, Texas; two providers (one a hospitalist), Physician Assistant, Nurse Practitioner, Nurse, three M.A.s, two receptionists
- Oversight of daily operations, managing office staff/schedules/payroll, billing/collections, managing practice patient schedule, managing human resource files/records, developing/monitoring work flow processes, conducting and coordinating staff trainings and continuing education, providing weekly accounting of all money received/pending/and outstanding, assisting with local marketing efforts, maintenance of inventory/supply orders, Provider licensure & credentialing, vendor contacting, recruiting/hiring/training a highly effective team, IT oversight, ensuring compliance with policies and protocols including HR/OSHA/HIPAA/etc., managing the facility assuring appearance/cleanliness/safety, handling patient complaints/counseling
- Helped lead monthly Business & Provider meetings; organized and lead weekly Professional Development meetings
- Created Physician Assistant Consent for Treatment; created Consent for Treatment of Minors
6-10 years of experience
Managed all aspects of business operations and human resources for a medical practice and med spa with a staff of 12 employees and subcontractors at an upscale 2,975 sq foot facility with 8 patient rooms.
- Managed the establishment of a new plastic surgery practice and med spa for an ASPS accredited plastic surgeon. This included all aspects of business creation (building construction, vendor contracts, advertising, employee orientation manuals, patient procedures, billing and accounting policies).
- Managed all employee-related aspects of the practice (hire, train, coach, supervise, and evaluate staff).
- Created and administered employee benefits programs and contracts in alignment with OSHA and HIPPA regulations.
- Administered bookkeeping (accounts payable and accounts receivable), budgeting, and Forecasting for all aspects of the business using Intuit QuickBooks, and managed payroll through Paychexs Business Solutions payroll services.
- Managed vendor relationships & site contracts – including utilities/building overhead, biomedical waste management, medical and spa supplies (including Allergan Botox, Medicis Restylane, Mentor, Caromed, Juvaderm, Radiesse, and Perlane).
- Implemented Inform and Enhance / Insched scheduling software for patient management.
- Coordinated schedule and maintenance of privileges for practice surgeon at hospitals and outpatient surgery centers (Mortan Plant Mease, Northbay Hospital, Helen Ellis Memorial, Tampa Bay Surgery Center, New Tampa Surgery Center, and Countryside Surgery Center).
- Coordinated community outreach, marketing, and networking events – including events with Upper Tampa Bay Chamber of Commerce, TV (ABC Action News, NBC), Radio (Cox Radio, Clear Channel), local businesses (night clubs, fitness centers, restaurants)
- Managed Autoclave maintenance and sterilization of all medical instruments used by practice.
0-5 years of experience
Managed office of 12 medical assistants
- Basic human resource duties(scheduling, phone triage, appointment setting, travel, training, hiring, compliance with laws and state regulations)
- Customer service
- Auditing
0-5 years of experience
Supervision of staff, patient scheduling and registration, medical coding, medical billing, registration, , medical records (release), billing and collection, data entry and processing, and cash posting.
- Develop, implement and maintain office policies and procedures.
- Manage, OSHA, and State credentials. Accreditations. Home Care Referrals, DME Referrals
- Manage medical billing insurance, contracts, and ensure compliance with contracts.
- Ensure compliance with current healthcare regulations, medical laws and ethics.
- Communicate with patients regarding inquiries and complaints. Also serve as a patient liaison
- Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Completes operational requirements by scheduling and assigning employees; following up on work results.
- Maintains office staff job results recruiting, selecting, orienting, training employees coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieve financial objectives, scheduling expenditures; analyzing variances; initiating corrective actions.
0-5 years of experience
Evaluate, create and implement practice policies and procedures.
- Select, supervise, schedule and evaluate 11 employees.
- Train personnel in electronic software: records, injections, mixing, lab.
- Oversee daily operation to ensure productivity.
- Insurance and private billing, collections and coding. Insurance contracting.
- Accounts payable. Accounts receivable. Payroll.
- Monthly financial and procedural reporting and advisement.
- Human Resources Administrator and Benefits Coordinator.
- Appointment scheduling. Prescription refills.
- Patient relations. Customer service.
6-10 years of experience
Sole responsibility for maintaining a busy surgical practice
- Extensive patient contact consisting of scheduling pre- & post-operative appointments, medical tests and scheduling of in-hospital surgical procedures.
- Processed insurance claims, including pre-authorizations, reimbursements and follow-up on claims & account collections
- Accounts receivable, Accounts payable, Payroll taxes
6-10 years of experience
Family Practice with high patient volume; employee hiring and supervision.
- Hospital/insurance credentialing and compliance
- Corporate/community marketing
- Lease negotiations, space planning/construction supervision.
6-10 years of experience
- Personnel management
- Accounts payable, payroll, budget control
- Oversaw accounts receivable activities
- CLIA and OSHA implementation and maintenance
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[Medical Practice Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
