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0-5 years of experience
Supervise, monitor and evaluate the quality and effectiveness of patient care provided by pharmacy staff while filling over 1500 prescriptions per week and managing daily activities with regards to effective
operations and communications. Responsible for the appropriate budgeting, purchasing, control and security of all drug products and medical supplies.
- Increased pharmacy revenue by 24% in FY14 by outreaching to local groups, nursing homes and senior centers.
- Exceeded target for Immunizations by 55% including Flu, Pneumonia, Shingles, and Hepatitis for
- Decreased inventory by over 30% and reduced Days of Supply by 5 days by maintaining strict
- Mentored and coached 3 new staff members through on-boarding, open communication, training and development opportunities and performance management processes.
- Helped promote 2 staff members to obtain their Pharmacy Technician Certification Board license and achieving the highest level of expertise as Senior Technicians.
0-5 years of experience
Pharmacist-In-Charge responsibilities ensuring compliance with state and federal regulations
- Performed MTM on patients eligible through the OutcomesMTM program
- Encouraged and administered vaccinations to improve public health
- Ensured the productivity and profitability of the pharmacy to its maximum
- Provided superior customer service while counseling patients on both OTC and RX medications
- Managed and resolved any customer conflicts or complaints
- Enrolled patients in loyalty programs such as Pharmacy Rewards and texting services
6-10 years of experience
Managed day to day operations of independent grocery store pharmacy. Set up and maintained physician, insurance and drug database, as well as pricing format for all medications
- During my tenure, increased sales by 85% over five years
- Responsible for hiring, training and supervision of pharmacy team
- Drove high quality medication accuracy, successfully completed five insurance audits with minimal prescription denials
0-5 years of experience
Supervised 7-member pharmacy team with accountability for ensuring safe and accurate dispensing of medications.
- Increased total retail revenue of pharmacy by 75 percent while maintaining excellent patient care and collaborative drug therapy management with health care professionals.
- Contact 3rd party providers and practitioners to correct claims and optimize patient drug regimens.
- Call 3rd party insurance for prior authorizations.
- Filled prescriptions, managed inventory, and trained new team members
- Complied with applicable controlled substance, hazardous material, and privacy regulations.
0-5 years of experience
Ordered and managed inventory including immunizations and veterinary
- Supervised 9 employees and scheduling
- Oversaw third party, HIPPA, controlled substances, and hazardous waste
- Increased immunizations and prescriptions by over 25%
6-10 years of experience
Manages pharmacy team 4 in prescription dispensing, patient counseling, and integration of immunization and other patient care services
- Accurately fill prescription; consult with physicians and patients on medication dosage, drug interactions, diabetic testing supplies and potential side effects of prescription and OTC medications insuring for patients’ safety and satisfaction
- Provides medication therapy management (MTM), comprehensive medication review (CMR), patient education, monitoring, physician consultations, patient compliance consultation, and targeted intervention program (TIP)
- Oversee day-to-day pharmacy operations, including budgeting, achievement of business objectives, and minimizing wait time
- Increased sales 15% and gross margins 18% as well as reduced expenses and waste through keen inventory control
- Promotes pharmacy services and immunization of all types, including travel medicine to existing and new pharmacy customers
- Focus on customer needs and satisfaction, ensuring customers are provided World Class Customer Service through use of best practices and prompt communication with physicians
- Manages and maintain inventory goals by implementing various cost effective strategies
0-5 years of experience
Progressive career path with promotions from Staff Pharmacist to Assistant Manager to Pharmacy Manager in less than 18 months. Responsible for managing the pharmacy operations within budget guidelines, increasing profit, and improving employee and patient satisfaction.
- Assigned management responsibility for a pharmacy that was one of the lowest rated stores in both wait times and customer satisfaction for the district, and within one year turned it into one of the
- Enhanced employee morale and productivity through consistent training and leadership. Provided all
- Performance ratings demonstrated my operation in the top 3 stores in the district in terms of profitability, operating under budget and customer satisfaction.
- Communicated effectively with supervisors to initiate new process for increasing productivity while maintaining a satisfied workforce.
0-5 years of experience
Supervised daily pharmacy operations, including Staff Pharmacist and Technician.
- Maintained accurate inventory of Controlled Substances.
- Managed pharmacy promotions to increase department volume.
- Achieved excellent third-party prescription audit scores from Company.
0-5 years of experience
Eliminated waste by developing work flow procedures to maximize productivity and reduce errors
- Recruited, trained, coached and motivated pharmacy technicians to ensure high levels of customer service and safety
- Served as an effective liaison between the healthcare team and the community to improve drug usage and therapeutic outcomes
- Managed order entry, third-party adjudication, prescription verification and patient counseling
- Supervised staff, corporate projects, and staff education concerning DREs and HIPAA
0-5 years of experience
Apply detailed pharmacological knowledge in consultation with physician to best serve large and diverse community in competitive commercial environment.
- Spearheaded MTM program, analyze patient medication profile, identify and resolve therapy change, drug-disease, drug-drug interaction in lieu with physician and third party to ensure safety and cost effectiveness of drug therapy.
- Initiated and maintained Diabetes Disease State Management in collaboration with other Health Care providers, Organized Several Diabetes Day Events, thereby increasing sales and new opportunities.
- Accelerated Immunization program, organized vaccination Clinics in store and other businesses.
- Actively participate in Company program to drive business growth; implement proactive marketing strategies to expand customer base, increase sales, raise prescription volume and maximize growth while providing excellent client service.
- Liaised with human resource personnel and pharmacy district manager to resolve union employee disputes. Resolved complex customer issues at store level.
0-5 years of experience
Oversaw and monitored operations of startup pharmacy including set up, licensure, and enrollment in third party programs such as Medicare and Medicaid, as well as inventory and patient care; shipped pharmacy supplies such as respiratory equipment and medications to patients’ homes.
- Evaluated documents and presented recommendations and plans on how to improve the Company’s performance.
- Provided assistance regarding customer-related issues in accordance with Company procedures; promoted a positive experience for all customers.
- Maintained customer/patient confidentiality.
6-10 years of experience
Responsible for the opening and setting up of a new 24 hour pharmacy.
- Established relationships with the local doctors and community through various outreach programs.
- Training of pharmacists and technicians to follow proper workflow.
- Properly filled and dispensed an average of 200 prescriptions per day.
- Effectively resolved insurance rejections and other billing issues.
- Managed drug and supply inventories through proper inventory control measures.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Closely monitored department performance metrics.
- Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Directly supervised 8 Pharmacists and Pharmacy Technicians while on duty.
0-5 years of experience
Maintain highest level of customer satisfaction at all times, and resolve any customer service issues
- As Supervising Pharmacist, purchased pharmaceuticals and arranged for return of outdated or recalled medications. Monitored and maintained inventory
- Supervise and train personnel and new pharmacists, and prepare shift schedules as necessary
- Perform all necessary functions, including providing information on all prescription and non prescription medications and products
6-10 years of experience
- Developed work flow operation for pharmacy department
- Increased sales from 1 to 6 million per annual fiscal calendar
- Increase in performance of P&L on an annual basis
- Reduced inventory shrinkage due to installation of proper inventory controls
- Strong increase in prescription volume
- Trained pharmacy technicians for state licensure
0-5 years of experience
Practiced pharmacy in a college student-oriented store focused on educating young adults about their
health care needs
- Instrumental in developing an inventory accountability system for Publix
- Maintained on-hand inventory consistently less than 45 days and always under payroll guidelines
- Mentored more than 100 pharmacy interns
0-5 years of experience
- Supervised all aspects of pharmacy retail operations including drug dispensing, order entry,
- Implemented new pharmacy practice standards which resulted in an elevation of pharmacy year to date (YTD) operational performance from < 75% to > 81% in first four months of hire.
- Initiated and promoted new pharmacy service programs over 6 month period which resulted in prescription volumes and overall sales that exceeded prior year totals by >20%.
- Raised monthly patient satisfaction scores from < 3.6 to > 3.9 in first 4 months of hire
0-5 years of experience
Manage and responsible for performance of the pharmacy team, includes 1 staff pharmacists, and two technicians
- Manage operations of pharmacy
- Recruit, train and hire new pharmacy technicians
- Personally initiated, implemented and built a compounding pharmacy business
- Perform health testing
- Effectively communicate with Owner about pharmacy goals and metrics
- Consult with patients, doctors and insurance companies to ensure accurate processing and distribution of prescriptions
0-5 years of experience
Managed a moderate volume store and successfully built an excellent status to compete with surrounding pharmacies
- Built and retained a base of satisfied and loyal clientele through individualized and personalized care
- Supervised, coached and trained staff pharmacists, technicians and clerks
- Scheduled staff in accordance with the set budget so the pharmacy is always functioning at peak performance
- Maintained prescription and quality assurance records in compliance with state and federal
- Facilitated accurate and sufficient inventory to meet customers’ needs as well as stay within cost control limits
- Reviewed drug orders for correctness and safety
- Accurately dispensed prescriptions, maintained patients’ records, and provided patients’
- Interacted with third party providers concerning billing, eligibility and reimbursement issues
- Provided immunization services which added a significant amount of scripts and profit to the store
0-5 years of experience
Responsible for all aspects of pharmacy functions including purchasing, inventory
control and customer service
- Counseled and vaccinated patients with various immunizations and maintained accurate
- Functioned as laboratory manager for health testing clinic (i.e. maintaining CLIA
- Communicated important tasks and information with staff by conducting daily 5-minute
- Responsible for hiring, training, scheduling and managing pharmacy personnel
- Conducted competency and performance reviews for pharmacy personnel
- Used key financial information such as operating statements and scorecards to increase
- Anticipated customer needs and proactively sought to prevent problems
- Resolved customer care issues and complaints
- Provided extraordinary customer care to ensure customer satisfaction and loyalty
- Organized and participated in various community events
0-5 years of experience
- Responsibilities included filling prescriptions, drug ordering, patient consultation, and assisting the store manager.
- Supervised all pharmacy support staff.
- Generated and delivered monthly narcotic reports.
0-5 years of experience
Created a pamphlet on pneumococcal vaccine for patients.
- Received new prescriptions via phone, interpreted written prescriptions, processed insurance claims and dispensed medications.
- Counseled patients on all new prescriptions and over the counter (OTC) medications.
- Administered flu shots and conducted MTM services.
0-5 years of experience
Managed personnel which included hiring, training, scheduling and disciplining
- Ensured all federal and state legal, privacy and compliance requirements were met and followed
- Controlled inventory using SIMS (Strategic Inventory Management System)
- Provided customer service and handled any customer complaints or issues
- Detailed area physicians and businesses to develop professional relationships with them
- Immunized patients against seasonal influenza, pneumonia, H1N1, shingles, and tetanus/diphtheria/pertussis
- Provided Medication Therapy Management using the Mirixa and Outcomes platforms and billed for the encounters
- Promoted company initiatives such as flavoring, savings club, and immunizations
- Performed daily pharmacist duties using Intercom Plus software
0-5 years of experience
Practice pharmacy in a community setting with volumes varying from 1500 Rx/week to 5,200 Rx/week and uphold company business
standards and results
- Provide knowledge about pharmaceuticals, perform drug utilization
- Manage, develop, and coach pharmacist a nd technician staff
- Train the district’s new technician support staff and new pharmacy
- Maintain credentials as a pharmacist -immunizer, including annual
- Conduct monthly regulatory audits to confirm compliance with state and federal laws and regulations; along with maintaining adequate
0-5 years of experience
- Monitored daily pharmacy operations; worked with physicians and nurses to assess patient therapy and progress.
- Responsible for verification of all dispensed medication; prepared IV admixtures for all the clinics and dispensed oral chemotherapy medications along with injectable medications to all the clinics.
- Worked closely with physicians to successfully transition patients to oral chemotherapy and then shipped medications to patient homes so they could continue therapy at home. Followed up with these patients on a weekly basis.
- Provided high quality patient/customer service
- Data Entry
- Implemented a Policy and Procedure manual, developed CQI protocol
- Developed a drug formulary that would service the needs of the clinic via extensive research of drug monographs, profit/loss programs and insurance reimbursement
0-5 years of experience
Performed daily management of pharmacy and supervised all aspects of operation
- Implemented care home operation including daily delivery sand mailing services
- Conducted information seminars for caregivers about appropriate medication administration
- Prepared monthly Medication Administration Record (MAR) for care homes
- Reviewed clinical drug interactions and proper dosing intervals on monthly MARs
- Carried out daily inventory management and arrange return of outdated or recalled medications
- Processed insurance claims and resolve third-party payment issues in absence of a technician
- Maintained highest levels of customer satisfaction at all times and resolve any customer service issues
- Performed periodic physicians’ office visits to maintain close relationship with the staffs
10+ years of experience
- Processed prescriptions rapidly in a community pharmacy averaging 300+ prescriptions daily.
- Clinically monitored patients and provided clinical support to physicians and ancillary medical staff.
- Counseled public on prescription and non-prescription medications.
- Supervisor and Trainer for New Hire Pharmacists and Technicians.
10+ years of experience
Customer Relations: Provided personal attention and interest in patient therapy outcomes. Provided accessible drug information concerning dosage compatibility and adverse reactions. Compounded solutions, creams, ointments and suppositories for patient specialty care.
- Leadership: Lead team in consistent yearly sales growth through effective customer service, achieving and maintaining pharmacy inventory and payroll goals. Initiated customer courtesy call program on all prescriptions not picked up after seven days.
- Professional Relations: Established excellent reputation and differentiation among competition with area physicians.
- Team Building: Coordinated the hiring and training of diverse, pleasant and caring pharmacy staff. Delegated projects to pharmacy staff to encourage personal appraisal and personal achievement.
0-5 years of experience
Managing all aspects involved in efficiently running the day-to-day operations of the pharmacy
- Monitoring drug therapy for contraindications, duplications, allergies, interactions, and dosing errors
- Ensuring all prescriptions are prepared and dispensed in compliance with all state and federal laws pertaining to pharmacy
- Supervising and training pharmacy technicians
- Providing outstanding customer service to all patients
- Executing in-store and local merchandising programs
- Immunizing patients with several types of vaccinations
6-10 years of experience
Responsible for ordering merchandise, tracking daily price changes and keeping freight in stock
- Work closely with the Pharmacy Manager and provide operations direction to support staff
- Supports the goals, objectives and efforts of the pharmacy department
- Responsible for modular creation to boost department sales
- Provide excellent customer service on the sales floor and pharmacy counter
- Attended management meetings and conducted team meetings were necessary
6-10 years of experience
Managed over a 1700/week script pharmacy for 5 years.
- Made sure all the staff are trained thoroughly to achieve satisfactory results as per company goals.
- I was a training pharmacist at an onsite training store so had trained multiple technicians as well as pharmacists for various CVS pharmacies in the district.
- Increased sales by almost 15% over a 3 year period.
- Supported Pharmacy Supervisor with daily operational functions.
- Worked with communities around the pharmacy to enhance patient care.
- Set up flu clinics at various small business and schools.
- Successfully led key CVS projects that resulted into improved compliance and hence improved patient outcomes
- Awarded “ADMIRAL AWARD” by CVS pharmacy for the best pharmacist in the district in 2010
0-5 years of experience
Took over stagnant pharmacy business and re-focused team to increase profits by increasing prescription count and providing excellent patient experience thus ensuring returning customers
- Changed workflow to reduce prescription errors and shorten wait times
- Providing Medication therapy management (MTM) and working with Doctors/nurses to optimize drug therapy and improve therapeutic outcomes for patients, thus building trust
- Leading pharmacy team through successful budget development and achieving yearly prescription, immunization and customer satisfaction goals
- Establishing and cultivating long-term relations with patients and other healthcare professionals by focusing on individual needs and thereby increasing customer base
- Planning and executing flu clinics every year and thus helping community meet their health and wellness goals
0-5 years of experience
Applies professional and clinical knowledge to improve patient care through counseling patients on disease state management, importance of medication compliance and method of utilization
- Lead a team of health care professionals including pharmacists, technicians and clerks through example and delegation of tasks in a pharmacy that maintains 2,500-2,800 prescriptions a week
- Provides immunization services, including influenza, Tdap, pneumonia, and shingles vaccinations to the community
- Examines patient profiles for interactions, contraindications and appropriateness in drug therapy and work with doctors and nurses to assure safe and effective medication usage
- Manages pharmacy workflow through daily evaluation of drug stock, pharmacy supplies, and record keeping that abide by state and federal rules and regulations
- Educate patients on prescription, over-the-counter and herbal products usage, storage, indications, interactions and side effects
- Participates in corporate customer service initiatives that evaluate patient’s current prescription regimen to determine cost saving therapeutic alternatives resulting in increased patient compliance and satisfaction
- Created brochures, lead a PowerPoint presentation for other health professionals and Initiated a Medicare Part D education program, that was utilized by the CVS corporation to assist patients in deciding their most beneficial plan options
- Serves as an integral role in store prescription growth through a merger of a CVS store and an acquisition of a local community pharmacy.
- Facilitated store to a new cost effective delivery company and implemented proper delivery protocols
6-10 years of experience
- Assume various administrative duties, including scheduling organizational meetings through effective communication and collaboration with colleagues; administering payroll, cash register, credit reports, and deposits; handling third party contracts, accreditations, and audits; controlling all inventory, such as controlled substances; and providing excellent customer service through handling complaints and all customer-related issues.
- Provide primary leadership to all employees and facilitate career optimization initiatives.
- Hone personnel’s expertise through continuous education on Health Insurance Portability and Accountability Act (HIPAA) and other pharmacy law knowledge.
- Designed and implemented marketing strategies in accordance with accepted pharmacy laws and principles, including developing marketing materials and presentations.
- Accounted for increasing business and revenue.
- Served as marketing director in three consecutive years and eventually promoted as pharmacy manager, currently performing dual roles for the development of pharmacy.
0-5 years of experience
Perform all functions consistent with the day to day operations of a retail pharmacy including processing, compounding, preparing prescriptions, advising physicians, inventory control, counseling patients on prescriptions, OTC & health related items with necessary instructions, and processing third party plans.
- Organize store’s documentation and pharmacy layout in order to expedite and ensure the accuracy of drug processing. Follow the corporate work flow models.
- Responsible for inventory management and returns.
- Set up off site Flu shot clinics with school districts and senior citizen homes.
- Doctor detailing with local physicians so they are aware of all the services our pharmacy provides.
- Ensure customer service is provided to all patients, and complaints are handled in an appropriate and professional manner.
- Draft and revise, as needed, the schedule for the pharmacy staff.
- Conduct job interviews, hire new employees and terminate the employment of employees who did not meet the standards of the pharmacy.
0-5 years of experience
Managing all pharmacy operations along with accurately dispensing prescriptions in busy retail setting and providing clinical services to patients.
- Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, DUR, and resolve medication dispensing and insurance problems. Achieved “team player attitude” certificate from Regional Vice President.
- Maintained proper inventory control for all medications.
- Created positive work environment with coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations.
- Engaged as a preceptor to train Rutgers’ pharmacy students during their rotations.
- Provided clinical services to eligible patients for medication therapy management/therapeutic interventions and comprehensive medication reviews.
- Encouraged eligible customers to get vaccinated specially for Flu, Shingles, and Pneumonia. Administered about 600 flu shots to public in 2013-14.
- Conducted flu clinics to provide clinical services to public and nursing homes.
- Held diabetic clinic to provide information to public and assist patients how to control and treat diabetes.
- Customer compliments from Pharmacy District Manager for providing good customer care.
0-5 years of experience
Responsibilities included unit-dose dispensing, sterile IV admixture, supervising and scheduling of staff pharmacists and technicians.
- Reviewing charts in order to comply with facility formulary
- Communication with physicians, nurses, and respiratory therapists regarding orders and patient care
- Responsible for purchasing and maintaining budgets
- Member of Pharmacy and Therapeutics Committee and Leadership Council
6-10 years of experience
Supervise and train staff; assign and evaluate work; counsel employees regarding work performance and professional development, including disciplinary action
- Develop and maintain departmental policy and procedure and training materials; research available assistance resources related to Part D coverage
- Maintain record keeping and evaluation of departmental functions; computer order entry and manipulation; schedule employees to ensure adequate staffing
- Actively participate and coordinate internal and external audits; work closely with the Compliance department to address complaints filed with the Centers for Medicare and Medicaid Services (CMS); analyze pharmacy data to identify potential Fraud, Waste and Abuse cases and to verify the accuracy of data that is submitted for Part D reporting purposes
- Maintain oversight of the Pharmacy Benefit Manager for accuracy in programming and assigned responsibilities
- Process coverage determination, exception, redetermination and authorization requests in a managed care environment to meet compliance timelines
- Perform functions related to formulary administration, including review of formulary files for appropriateness; preparation of the marketing formulary files
- Follow established guidelines and approved plan formularies to provide pharmacy services to members and providers
- Visited the Centers for Medicare and Medicaid Services (CMS) in person at the Baltimore location in 2012 to discuss information related to company sanctions and was successful in having the imposed sanctions lifted
0-5 years of experience
- Provide high quality pharmaceutical care, as well as exceptional customer service, to a diverse patient population
- Perform Comprehensive Medication Reviews and other Medication Therapy Management services
- Rank in the top of the district, both as an individual and as a store, in flu shot administrations every
- Communicate with practitioners on a daily basis to receive prescription orders and to ensure the highest level of patient care
- Manage all employees in the pharmacy, including hiring, scheduling, and conducting employee reviews
- Developed and continue to have a strong relationship with store management to promote teamwork between the store and the pharmacy department
0-5 years of experience
Worked as a floater for 1 year before being promoted to pharmacy manager.
- Helped set-up and develop pharmacy since store opening.
- Worked 60 hours a week with 1 pharmacy technician.
- Processed around 80 prescriptions per day.
0-5 years of experience
Responsible for monitoring all aspects of the pharmacy operations, resolving issues, educating staff members, schedules, performance reviews, and all other pharmacy related responsibilities
- Compounded prescribed medications according to professional standards and practices
- Consulted with physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems
- Develop and implement marketing plan with strategic calculations based on market niche
- Responsible to ensure compliance, and handling PBM Audits.
0-5 years of experience
Manage all day to day aspects of pharmacy workflow
- Supervise and advise technicians and other staff pharmacists
- Verify medications, provide drug utilization reviews and communicate with healthcare professionals
- Prepare compounded prescriptions and provide immunizations to patients
- Maintain pharmacy schedule and handle third party inquiries
- Mentor other pharmacists and pharmacy students
0-5 years of experience
Coordinate pharmacy and store operations with OTC manager, store manager, and vendors
- Manage controllable expenses (i.e. payroll, supply inventory, and medication inventory).
- Prepare and present annual reviews for staff pharmacists and pharmacy associates
- Utilized professional knowledge in the dispensing of prescriptions and OTC products
- Ultimately responsible for the preparation, compounding, and labeling of prescriptions
- Participated in mandatory new prescription counseling program
- Provided counseling and/or written information to both patients and physicians
- Interacted with other healthcare professionals regarding prescription clarification, DUR review, drug interactions, and insurance requirements
10+ years of experience
Astute, detail-oriented, and diligent professional with comprehensive years of experience in various aspects of pharmacy operations.
- Seeking an opportunity to utilize proven strengths in a pharmaceutical-related business environment for additional growth, career advancement, and professional development.
- Demonstrate excellent communication and interpersonal skills, customer relationship adeptness, along with clinical and managerial skills.
- Possess ability to provide exceptional leadership; self-motivated to work independently and unsupervised.
- Confidently interface with colleagues and other health care professionals, including nurses, pharmacy technicians, and physicians; establish positive relationship with management and inspire personnel to achieve maximum results.
0-5 years of experience
Process, review and verify prescriptions to assure accuracy and appropriate dosage
- Compound and dispense prescribed drugs according to Federal and State regulations
- Advise patients regarding prescriptions and OTC medications
- Provide Pharmacy services including Immunizations, Medication Therapy Management, Auto-Refill and Prescription Sync Program
- Manage drug inventory to meet customer needs and maximize gross profit
- Assist Pharmacy Manager to improve daily operations and meet performance goals
- Supervise, assess and train Pharmacy Technicians, Pharmacy Interns and other pharmacy personnel in implementing new policies and procedures
- Provide prompt and courteous customer service
0-5 years of experience
- assisting pharmacy manager with inventory management over the last year resulting in a 18.8% drop in overall drug inventory
- processing, filling, dispensing, and reviewing medication orders for correct dose,
- assisting pharmacy manager with staff reviews, medication variance review, and staff supervision
- providing Medicare B billing services and immunizations
10+ years of experience
Perform daily management of pharmacy, supervising all aspects of operations.
- Maintain highest level of customer satisfaction, and resolve any customer service issues.
- Supervise and train personnel and new pharmacists, and prepare shift schedules, as necessary.
- Purchase pharmaceuticals and arrange for return of outdated or recalled medications.
- Provide education to patients and their families regarding drug information.
0-5 years of experience
Responsible for overseeing, revising, and modifying pharmacy procedures.
- Responsible for reviewing and dispensing prescribed medications, drugs, and other pharmaceuticals for patient care, according to professional standards and legal requirements.
- Answering questions and providing information to pharmacy customers on drug interactions, side effects, dosage, and storage of pharmaceuticals.
- Handling the purchase, and reordering supplies.
- Preparation of prescriptions for major and minor surgeries.
0-5 years of experience
Manage staff pharmacist and technicians to ensure compliance with federal and state laws, rules and regulations.
- Evaluate both financial and customer service performance of pharmacy to formulate weekly and monthly goals and action plans based on these metrics.
- Ensure proper pharmacy staffing, through scheduling and hiring, to maintain a safe and professional environment.
- Mentor pharmacy students in both pre-pharmacy and professional years.
0-5 years of experience
Verify, Fill, Process and Compound prescriptions.
- Counsel patients regarding medications, nutritional supplements and herbal preparations.
- Manage and Supervise Pharmacy Technicians.
- Inventory Management and Budgeting.
- Review Insurance contracts and billing to ensure accurate and sufficient reimbursements.
0-5 years of experience
- Developing, coaching, counseling and directing pharmacy personnel. Monitoring employee performances. Overseeing the pharmacy employment process by making recommendation to supervising for hiring, promoting, and terminating. Participating in pharmacy employee evaluations. Implementing and upholding pharmacy security, safety and standards of practice
- Coordinating pharmacy schedule. Review pharmacy sales, expenses and productivity figures. Monitoring department for profit and loss and adjust plans as necessary
- Counseling patients on proper medication usage. Responding to customer concerns, questions, and problems regarding prescriptions, merchandise and service
- Maintaining proper inventory levels and accurate records of merchandises. Overseeing perpetual inventory of schedule II controlled substances.
- Was promoted to manager position in November 2011
Pharmacy Manager Duties and Responsibilities
Specific job duties for pharmacy managers vary based on the size of the pharmacy, the number of employees, and the number of customers being served. However, their core responsibilities and daily tasks are universal across all pharmacy environments:
Manage Pharmacy Staff Pharmacy managers lead staff members in the pharmacy by assigning work tasks, supervising, evaluating, hiring, firing, training, and scheduling work shifts for all employees.
Oversee Prescriptions Pharmacy managers fill prescriptions and check prescriptions filled by pharmacy techs to ensure proper procedures have been followed.
Consult with Patients Pharmacy managers advise patients and give them proper directions for taking prescription drugs, supplements, and over-the-counter medications. Pharmacy managers also address customer problems and complaints.
Administer Immunizations Pharmacy managers administer immunizations and vaccines to patients, following all safety and cleanliness procedures.
Adhere to Controlled Substance Laws Pharmacy managers follow controlled substance protocols in accordance with state and federal laws.
Consult with Physicians Pharmacy managers consult with physicians and medical staff on proper medication dosages before administering medications to patients.
Open and Close Pharmacy Pharmacy managers follow all opening and closing procedures for the pharmacy.
Maintain Protocols Pharmacy managers ensure that all employees, including themselves, maintain all pharmacy and store protocols and procedures.
Manage Inventory Pharmacy managers maintain and manage inventory, ordering new supplies when necessary and keeping inventory areas organized.
Keep Pharmacy Clean Pharmacy managers keep the pharmacy clean and well-organized.
Collect Payments Pharmacy managers collect money, balance registers, and check daily receipts to maintain the pharmacy budget.
Pharmacy Manager Education and Training
Pharmacy managers are both pharmacists and managers who must have a bachelor’s degree in pharmacology or a related field of study to pursue this career. Employers also require pharmacy managers to have a current pharmacy license in the state where they work, as each state has its own licensing requirements. Pharmacy managers cannot be on the DEA excluded parties list and must have a current immunization certification. This certification is obtained after participants successfully complete an immunization training course. Little to no training is provided to pharmacy managers, who should already have the necessary education to perform their job duties. Some employers will provide a brief orientation program to pharmacy managers, usually lasting no more than a week, so they can become familiar with pharmacy and store procedures.
Pharmacy Manager Salary and Outlook
Pharmacists earn a median yearly salary of $122,230. Pharmacy managers perform the same duties as pharmacists, in addition to leadership and management responsibilities. Statistical data from the Bureau of Labor Statistics shows that pharmacists occupied more than 300,000 jobs in 2016. By 2026, this number is expected to grow 6 percent, which is as fast as the national average job growth rate. Pharmacy managers typically receive full healthcare benefits that include dental and vision coverage. Life insurance and 401(k) plans are commonly included in standard benefits packages. Pharmacy managers also receive paid vacation and sick days, though they may work on holidays and remain on-call at all times. In addition to standard benefits, some employers also provide pharmacy managers with store discounts.
Helpful Resources
Find career and networking opportunities, learn management strategies, and get tips for becoming successful as a
pharmacy manager with these helpful resources:
Pharmaceutical Care Management Association – read up on policies, news updates, and pharmacy events for all pharmacy managers and other pharmacy professionals at the PCMA website
Getting Started as a Pharmacy Manager – this guidebook for beginning pharmacy managers is written with concise language offering real-world examples of common situations and the solutions to handle them effectively
American Pharmacists Association – find training programs and other continuing education resources at the APhA website, an association for all pharmacists and pharmacy workers. This site also contains job listings and content regarding patient care and controlled medications
Essential Management Skills for Pharmacy and Business Managers – learn how to become a more effective pharmacy manager with the skills outlined in this book, which includes tips for daily operations and leadership strategies
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
