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Personal Shopper Resume Samples
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6-10 years of experience
Engaged with a large number of elite customers looking to purchase high-end, special occasion outfits.
- Created value by building a strong returning customer base, which resulted in a promotion to the position of personal shopper
- Took time to ensure that each purchase was tailored to the customer’s needs
- Collaborated with managers to design new and innovative floor plans, which attracted more customers and higher sales
- Assisted in event planning on behalf on the department, which increased awareness of our brand
- Developed lasting and meaningful relationships with team members and management
10+ years of experience
Responsible for leading customers through the sales process of selecting, coordinating and purchasing high end luxury garments, and accessories while providing the highest level of customer service.
- Developed, implemented, and marketed techniques to generate customer excitement about new vendors, designer collaborations, company exclusive merchandise, trunk shows, and sale events.
- Continually exceeded monthly sales goals.
- Developed a loyal client base; cultivated customer relationships by maintaining an organized client book.
- Ensured satisfaction of clientele through detailed product knowledge.
0-5 years of experience
- Increased personal sales goal by fourteen percent
- Generated Highest UPT for several consecutive weeks
- Actively increased personal clientele list by making creative choices and listening to each client
- Provided superior customer service, answered questions and resolved customer complaints
- Managed merchandise and stock with meticulous record keeping and organization
- Responsible for clothing selections for clients in the fitting area and maintained security and cleanliness
- Implemented loss prevention tactics that insured that the company’s interest was foremost during the sales day
0-5 years of experience
Provided a fun shopping experience to personal clients with suggested high-end top designer fashions
- Corresponded with personal clients through phone calls and emails, scheduling fitting appointments while introducing new products for presale
- Exceeded sales goals daily by accessing all avenues of product, including the use of Web Locator to obtain client’s specific requests
- Responsible for ensuring all transactions were properly completed and secured for nightly deposit
0-5 years of experience
Provided advance knowledge, detailed demonstrations, and sensible advisory on infant products
- Handled phone orders on furniture sales and vendor orders high in volume
- Created and managed gift registries
- Prepared gift packages with decorative wrapping and intricate detail for baby showers or social events
- Assembled furniture and strollers upon request
0-5 years of experience
Met and greeted customers on a one and one basis or via telephone for this small private boutique
- Handled incoming and outgoing calls, sorted and distributed mail, scheduled appointments for in store visits
- Communicated with vendors daily to check the status of orders and place new ones
- Assisted with organizing fittings
0-5 years of experience
Complied with prescribed store procedures and standards for various operational and sales tasks and provided feedback for improvement.
- Initiated client orders and facilitated proper tracking capabilities using web-based operating system.
- Performed accurate annual inventory evaluation and audited inventory results.
- Collaborated with managers and associates to diffuse escalated customer situations.
0-5 years of experience
Processed customer phone and fax orders.
- Assisted and advised shoppers on purchases.
- Scheduled and organized personal shopping appointments.
- Created personalized shopping experiences for customers such as advising them on popular trends and product information.
- Provided statistical customer purchase data to management to assist in identifying key sales information.
0-5 years of experience
- Interpret and articulate latest fashion and product trends to customers and the sales team
- Fostered customer relationships by providing superior service to ensure repeat business
- Embodied an entrepreneurial spirit by driving sales and exceeding monthly sales goals by 156%
- Affirmed high levels of organization and professionalism through managing email, leading style sessions, maximizing a customer base, planning events/appointments, and following through with all commitments
- Achieved the [company name] mission to create an unimagined experience by epitomizing the culture of the brand
10+ years of experience
- Work one-on-one as a Personal Shopper in an extended 90 min-120 min consultation to take clients 360 degrees needs in areas of makeup, skincare, fragrance and haircare.
- Helped to pilot the first [company name] Personal Beauty Advisor program in 2009.
- Developed relationships with all brand respresentatives and maintained all marketing expectations.
6-10 years of experience
- Consistently rank in top sales: sold $1.4 million in Chanel in both 2011 and 2012, inducted into Chairman’s Club, among top 5% of company sales
- Exceeded 2009 plan by 40% during financial recession vastly affecting luxury goods
- Develop loyal client base
- Cross-sell all Chanel product, creating entire Chanel image, expanding market
- Collaborate with business manager and brand director in 6 buys
0-5 years of experience
Processed customer sales at final point of purchase
- Addressed and resolved with customer inquiries and complaints
- Issued returns, credits, and exchanges
- Maintained balance of sales and receipts transactions
- Selected and fulfilled meeting customer’s needs
6-10 years of experience
Successfully built clientele from inception
- Maintained and managed top tier book of 1% clients
- Consistently met goals and initiatives
- Provided client wardrobes through vendor accumulation at Saks locations
0-5 years of experience
eCommerce conglomerate of High End Retail Web Sites
- Created a specialized service standard that is indicative of a World Class Brand via concierge support & personal shopping
- Assisted in bringing various levels of personal concierge services to the Gilt Shops: P&B, Fine Jewelry, Noir
- Built database that supports a personalized shopping experience for top tier members to analyze their spend metrics
- Found a gap in service and created a liaison role between Sales Ops, Marketing, Samples, and Customer Support
- Personally serviced the top 500 members with white glove concierge service (all in Excess of $100k)
0-5 years of experience
- Assisted customers to select merchandise based on their preferences and needs
- Maintained cash register and perform tasks like depositing and counting money
- Calculated the sales prices of purchased items & process credit payments
- Updated sales Associates the knowledge regarding security practices and current promotions
- Answered customer queries pertaining to merchandise and the store
- Provided suggestions to the store manager about merchandise display in order to promote sales
- Handled inventory and stocks
and Reviewed merchandize movement
0-5 years of experience
Successfully achieved sales goals working in three different departments
- Efficiently handled new merchandise arrivals, oversight of stocking and pricing in departments
- Effectively promoted merchandise through successful visual displays
- Assisted customers as a personal shopper
0-5 years of experience
- Developed book of business of 200+ high net worth clients within 6 month period.
- Cultivated client relationships as Personal Shopper of high end designer women’s clothing, jewelry and shoes.
- Sold and obtained intimate knowledge of high end, brand name products including Burberry, Stuart Weitzman, and DVF.
- Ensured that the department met sales targets- through sales associate mentoring and development, mentoring of key performance
- Maintained outstanding customer service as per Company standards, generating sales,
6-10 years of experience
Aided clients with purchases and merchandise descriptions.
- Arranged and prepared merchandise for sale and distribution.
- Gathered and restocked items to be shipped or returned to clients.
- Organized and processed delivery orders to insure accuracy.
0-5 years of experience
Continue to develop personal sales techniques to maximize sales
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Ensure the selling floor is organized and reflects the correct visual image at all times
- Contributed over $650, 000 to store in a year
0-5 years of experience
- Assisted customers with inquiries and provided product knowledge to make their experience as fast, easy and fun as possible.
- Developed relationships with customers, which resulted in repeat business
- Shared fashion knowledge with customers on styling and what is currently trending on the runways.
- Maintained store cleanliness by keeping the product on the floor neat and tidy, and also filling the floor with new product.
- Thrived in a fast paced environment with professionalism, multitasking skills, problem solving skills and an attention to detail.
- Informed customers of upcoming events, specials and programs
0-5 years of experience
Personal shopped with two students out of 175 to select wardrobe of a $100 budget.
- Assisted with purchase at cashier to complete transaction.
- Interacted in sing along and various activities.
- Gain knowledge and experience on student daily life actives.
0-5 years of experience
Represented the company in a highly professional manner in customer interactions.
- Greet and efficiently check out customers.
- Processed payments using cash, credit cards, personal checks, EBT, or WIC Checks.
- Accurately shopped high volumes online orders in a timely fashion.
- Trained new employees on procedures.
- Coordinated workflow within the team, including prioritizing jobs and delegating duties to associates.
- Handled sensitive and/or confidential documents and information.
- Communicated with supervisor and client on job or deadline issues.
0-5 years of experience
Responsible for applying corporate floor design to our store to comply with corporate positioning
- Delegated responsibilities to sales staff of 6
- Maintained an impeccable floor presentation
- Obsessive attention to detail and organizing which increased merchandise movement and sales by 5%
- Managed inventory including receiving inventory, logging merchandise into stores data base, and merchandising
- Hired potential employees to accommodate holiday rush
- Trained new hires on corporate standards; processing sales, and groomed them for sales and customer service
- Maintained active client lists to develop relationships with clientele
- Communicating inventory specials to active clients
- Maintained a cool head in the hostile environment of holiday sales
0-5 years of experience
Advise groups of 5 and up to find suitable attire for their event in bridesmaid and tuxedo department
- Listen to customers concerns on apparel designs, measurements and fittings and accommodate according to their needs
- Call and email customers about tuxedo promotions 20 hours a week
- Generate, confirm, process, and finalize customers’ documents
- Handle payments, money and returns
6-10 years of experience
Achieved 30% client sales goal for 2011
- Provides high level of customer service, and maintains client relationships in order to build repeat business
- Self motivator to drive personal sales
- Utilizes reports in order to analyze own business
- Strong merchandising and visual merchandising skills
- Hosted personal shopping events in order to drive sales and meet potential new clients
6-10 years of experience
Receive customer requests via manifest and complete their shopping in a timely manner.
- Ensure that each individual receives outstanding service by providing a friendly environment, which includes greeting and thanking every customer.
- Accurately and efficiently handles all cash intake and output.
- Maintain all media received at the registers.
- Communicate customer requests and concerns to management.
- Keep inventory control of the cash area, and performs light maintenance.
0-5 years of experience
with customer online to assist in purchases.
- Assisted customer with any questions or concerns about their orders.
- Received and made outbound calls to make orders, correct orders, and confirm.
- Resolved all customer complaints according to company policy, with customer satisfaction.
6-10 years of experience
Provide support to diverse customer-focused projects through volunteer and on- the-job training (personal shopper, stylist, and receptionist/etc.)
- Greet customers, answer telephone, schedule appointments, send e-mails
- Create letters, flyers, presentations, maintain files and other assignments via Microsoft Office programs
- Research internet, provide information and resources to community residents
- Network, fundraise and connect quality relationship building programs
- Assist customers with various wardrobe fittings for interviews, employment and special events; complete paper work and other duties as needed
6-10 years of experience
Assists manager of personal shopping in achieving over $2 million in sales for year 2012 for the first time
- Assist Personal Shoppers during selling appointments (pulling merchandise, ringing transactions at POS, etc.)
- Attend merchandise clinics and schedule time to walk the selling floor and stock room areas to become familiar with new receipts
- Build an appropriate, professional relationship with clients
- Ensure the comfort of the client(s) at all times
- Enter and maintain accurate clientele information, utilizing all necessary fields
- Receiving, directing and screening of phone calls also greeting and directing of visitors
- Perform additional tasks as needed
0-5 years of experience
Junior personal shopper to a leading consultant with established client book of over 1.3m per year
- Driving the consultant’s business consecutively each quarter by a minimum of 8%
- Analyzing trends and product selection to monopolize customers’ wardrobe and clothing needs
- Acquisitioning new customer base, increasing the consultant’s YTD cross sell by 45%
- A point of contact in leading and completing client consultations
- Actively engaging with customers and building relationships to ensure familiarity in the process
- Creating spreadsheets using Microsoft Excel to monitor client net-spend and growth through years
- Creating individualized Microsoft PowerPoint documents to display product selection to traveling or distant clients
- Completing and initiating MEMO agreements with clients to receive physical product selection to their homes or business when they are unavailable to view merchandise on-site
0-5 years of experience
Act as a role model for service and customer relationships
- Create a positive and comfortable shopping environment for all clients and customers
- Provide expert advice and give the highest level of customized service possible to individual shoppers
- Develop relationships with client base, and proactively communicate with them regularly as a professional advisor
- Giving personalized attention and providing advanced knowledge of products, services, and trends, personal shoppers become trusted consultants for shoppers who want an enhanced buying experience
- Provide the highest standards of service, sales, and customer satisfaction in every retail
6-10 years of experience
- Directed and assisted customers in choosing their purchases.
- Attended to customers as their personal shopping assistant.
- Coordinated with other team members to help the retail location improve sales.
- Responsible for opening and closing the store.
6-10 years of experience
Provide fast and pleasant customer service by actively communicating with every customer including greeting, thanking by name and any other courtesy guideline.
- Accurately scan customers’ orders, and handle monies and tender to insure proper accounting of customer transactions.
- Properly bag customers’ orders, work well with co-workers and supervisors, maintain cash control and ringing procedures to eliminate shrink, and maintain a clean work area.
- As needed, directs customers to his/her lane, and performs other duties as assigned by management.
0-5 years of experience
Provided excellent customer service involving diligent customer follow ups
- Built a business within the business
- Maintained high SPH and met monthly individual/department sales goals
- Ranked 2nd in department, level four seller, lead reward opener
0-5 years of experience
Counsel potential clients in all wardrobe & cosmetic aspects, depending on their photography theme of choice.
- Provide on average 3 wardrobe options for clients based on their budget.
- Style clients on set before photo shoot and/or event.
- Provide head-to-toe wardrobe makeover to clients with assistance of makeup artist.
- Assist photographer during photo shoot with posing ideas, equipment, & lighting.
0-5 years of experience
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Inventory stock and requisition new stock.
- Opening Credit Accounts and Reward Memberships to new and loyal customers daily.
- Change or rotate window displays, interior display areas, or signage to reflect changes in.
- Obtain plans from display managers and discuss their implementation with clients or supervisors.
6-10 years of experience
Insure exceptional selling interactions that guarantee meaningful brand relationships
- Uses company resources to facilitate and maintain a strong selling environment for achieving
- Exhibit knowledge of industry trends and the competition
- Independently makes decisions that affect sales to assure the store is performing at an optimal level and meeting goals
- Assist with inventory, display, and merchandising while supporting the execution of the brand visual
- Protect company assets and help to maintain a safe work environment.
- Fashion show coordinator
6-10 years of experience
I assist clients in shopping for designer clothing, home furnishings, jewelry, and other items. I also take
care of shopping for busy families. Buy groceries and other items for senior citizens. I also shop for the handicapped and others who find it difficult to get around. I select gifts for special occasions.
- Prepared gift bags for special events such as awards shows and conferences.
- Hired by busy executives to buy gifts for their employees or family.
- Shop for the perfect gift for companies to give to their important clients.
- Negotiate discounts with retailer on high dollar items.
- Conduct the shopping in a punctual manner, and meet deadlines.
- Suggest creative gifting ideas to client.
- Counsel client and give advice on purchases.
6-10 years of experience
A personal shopper is responsible for fulfilling the needs of loyal customers by pre-shopping for the customer beforehand, to help aid customers who do not have the time to shop themselves.
- Provide informed buying recommendations based on review of [company name] list of most frequent items purchased and personal experience.
- Visit Telxon on a daily basis to ensure all orders are pulled and completed in a timely manner.
- Pull the New Business Report to help inform new customers of the personal shopper service.
6-10 years of experience
- Work with client one-on-one to select professional attire including accessories such as shoes, scarves, jewelry or other interview-appropriate items
- Provide support and encouragement for each woman to prepare for upcoming interviews
- Promote confidence and professionalism by providing clients with career guidance, technology skills and support in their job search
- Offer services and resources that are vital to women entering the workforce, such as: an Internet-accessible computer lab for job search assistance, resume and cover-letter-writing lessons, interview preparation, and mock interviews
0-5 years of experience
Shop grocery items for customers using phone app.
- Make sure all items are not expired and all produce is top notch.
- Provide excellent customer service be it through replacements and or special requests.
- Deliver groceries in a timely manner and in one piece.
0-5 years of experience
Hand picks all groceries to the best of my ability.
- Take into account freshness and expiration dates.
- Being aware of all on-sales items and deals of the week.
- Carefully follow any directions customers put on their order for any requested items.
- Bag grocery items according to how the customer prefers.
- Call customer when order is complete with any questions and/or substitutes from their order.
0-5 years of experience
- Responsible for all client inquiries, scheduling, planning and problem solving
- Increased business profits 150% from January 2009-January 2010
- Built client base from 1-60 in three years, managing clients in an entrepreneurial environment
- Translate runway trends into accessible styles for real men and women
- Work one-on-one with clients to improve their self-image across demographics
- Navigate retail stores to find clothing best suiting client body types, styles and budgets
- Network within different industries to provide clients with contacts for any need
0-5 years of experience
Assist clients with personal shopping needs, including styling and pulling items
- Produce, organize and manage new clientele systems for Consultants
- Assist client’s special orders during store events including designer trunk shows, etc.
- Train new Assistant Stylists which includes store procedures, administration and customer service
- Administrating appointments, research client’s history and information
- Operating reception area, including scheduling appointments, greeting clients, and receiving phone calls
- Ensure strong customer service including deliveries, fittings and alterations, etc.
- Responsible for operating cash register along with opening/closing duties
0-5 years of experience
Assisting shoppers as they work with client budgets to achieve their desired look.
- Acting as a role model for service and customer relationships.
- Committing to fully understand client body styles and shapes.
- Keeping clients up-to-date on current trends, colors, and fabrics.
- In charge of tracking Fedex packages, ringing all merchandise in the POS system, responding to phone call and email inquiries via Outlook, and making sure all unsold merchandise is returned back to stock.
0-5 years of experience
Sought out by family and friends to help them with clothing, cosmetics, accessories, and perfume decisions.
- Ask questions about style, quality, price ranges and goal for purchase (what they want it to look like).
- Accompany them to stores and suggest options that fit the purpose of purchase.
- Mindful of the person’s personal style yet suggest options that move them toward edges of comfort zone.
- They report feeling more confident, happy with themselves and results.
0-5 years of experience
Utilizing savvy business skills and in-depth knowledge of fashion retail industry to generate profit.
- Provide trending fashion advice and image consulting expertise to assist clients with putting their best foot forward.
- Oversee all aspects of the boutique operations including planning, purchasing, social media marketing, eCommerce
- Manage inventory control of all merchandise.
- Devise marketing strategies, visual merchandising and service standards.
0-5 years of experience
- Assisted the Top Seller in the store in her day to day necessities in order for her to maintain her high volume of clients.
- Maintained files with customer information, preferences and receipts and alterations information.
- Assisted customers when Personal Shopper wasn’t available.
- Maintained office in order to comply with company standards.
10+ years of experience
- Prepared merchandise for selling on floor
- Created outfits and full wardrobe combinations for varying clienteles
- Build a healthy clientele in a short amount of time
- Describe merchandise and explain use operation to costumers
- Great people skills and the ability to meet and make new costumers
0-5 years of experience
- Create trusting relationships with both foreign and domestic personal clients
- Maintain and stay familiar with the details of my clients’ needs
- Schedule and take on appointments with private clients daily while also catering to walk-ins
- Direct large groups and parties with their daily visit by coordinating events and maintaining order
- Strive to obtain weekly sales goals that contribute to a departmental figure that exceeds the previous year’s figures
- Adjust personal sales goals daily and/or weekly to coincide with the rush of the seasons and holidays
Personal Shopper Duties and Responsibilities
Based on job listings we analyzed, a personal shopper’s duties typically involve:
Process Customer Orders Personal shoppers process orders on behalf of customers either through live chat, telephone calls, or email, which involves discussing what the client is looking for as well as any specific features they need the items to have. This information is then logged in the order entry system.
Recommend Products Based on Trends Personal shoppers present their clients with the most detailed product information they can, to ensure customers are satisfied with their items. They also share must-have products based on the latest trends.
Process Financial Adjustments If a client makes any payments toward services or goods, this needs to be adjusted in the system to verify the payment. If customers need to develop a payment plan for their items, personal shoppers work with them to determine if this is a possibility.
Support Clients with Exchanges and Replacements Sometimes a client is dissatisfied with the item they receive, and in these cases personal shoppers support the customer with making an exchange or replacing the product with something more suitable.
Maximize Client Base Personal shoppers build and grow their client base by focusing on strategic selling techniques and communicating proactively with existing and potential customers. This also involves networking at events and marketing their services on a regular basis.
Personal Shopper Skills and Qualifications
Personal shoppers should have excellent communication, listening, and customer service skills, as well as the abilities to prioritize tasks and manage their time effectively. There are usually no formal requirements for this job, but applicants should be able to demonstrate the following abilities:
- Customer service – personal shoppers should maintain a professional approach with each client and provide the highest level of customer service at all times
- Communication skills – personal shoppers need to communicate effectively with customers and brands, listening well to understand their needs and product offerings
- Time management – personal shoppers usually work to deadlines, such as birthdays or company events. They must manage their time effectively to meet these deadlines and have purchases ready for clients
- Organization skills – personal shoppers often manage shopping for multiple clients, so it’s important that they’re organized and able to track what they’re purchasing for each customer
- Computer literacy – personal shoppers use the latest devices and websites not only to showcase items to their clients, but to manage the administrative side of their job
Personal Shopper Education and Training
There are no formal requirements to become a personal shopper, although people in this role typically have a background in sales or fashion and marketing. Applicants for this position should be highly knowledgeable about the latest trends, styles, and products, and should have proven customer service skills.
Personal Shopper Salary and Outlook
The median annual salary for personal shoppers is nearly $37,000, according to PayScale. Personal shoppers in the 10th percentile earn around $19,000 annually, while the highest paid earn close to $84,000 a year. Some companies offer packages that reach up to $4,000 from bonus structures. Less than half of employers offer dental plans and medical insurance as part of their benefit packages. The Bureau of Labor Statistics predicts that this sector will grow 16 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you learn more about a career as a personal shopper:
Get Paid to Shop: Be a Personal Shopper for Corporate America – this book outlines the best tips and tricks for becoming a successful personal shopper, as well as the various routes into this booming industry
How to Become a Personal Shopper – this book is a must-read for those looking into a new career as a personal shopper. It details how to obtain clients, create a new image, set charges and fees, and includes many more tips for building a lucrative career in this exciting industry
FabJob Guide to Become a Personal Shopper – this book provides great advice on how to develop the necessary skills to be hired as a personal shopper, from identifying what a client is looking for to arranging for purchases and preventing purchasing disasters. It also outlines practical steps for finding job opportunities and preparing a resume
The Chriselle Factor – written by stylist and influencer Chriselle Lim, this blog provides regular content on editorial shoots, fashion trends, and more. For those new to personal shopping, it’s a great way to learn from one of the industry’s pros
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Personal Shopper
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
