IT Technical Support Cover Letter Examples

IT Technical Support workers oversee the functionality of systems and their corresponding devices and help users navigate both software and hardware. Standard work activities include helping people with various tech related questions, analyzing hardware and software to diagnose basic issues, conversing with users to explain the source of their particular tech problems, installing regular software and security updates and testing software post-update for functionality.

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Free IT Technical Support cover letter example

Dear Mr. Livingston,

Upon learning of your need for an IT Technical Support worker, I have decided to submit my resume for consideration. As someone with three years of IT Technical Support experience and a Bachelor’s degree in Computer Science, I believe I have the skills and educational background necessary to succeed in your organization.

My professional experience includes helping end users navigate hardware, software and operating systems, as well as troubleshooting network issues. I think this experience has prepared me well to work with Titanium Technologies.

The following is a list of my most important qualifications and accomplishments.

Earned Bachelor’s degree in Computer Science from Florida State University

Implemented regular security and system updates that kept previous employer virus free during my time of employment

Worked with other IT Technical Support to quickly remedy user issues

Used customer service skills to remedy user confusion and keep user frustration at bay

Helped write and implement IT Technical Support policies and procedures

In addition to these accomplishments, what sets me apart is my love of problem-solving. I get excited, rather than frustrated, by a problem. I love helping people by solving their tech problems. If you would like to learn more about me, then please contact me for an interview at your earliest convenience. Thank you for your consideration.

Sincerely,

Jim L. Rodriguez

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Include These IT Technical Support Skills

Bachelor’s degree in Computer Science or a related field
Basic networking knowledge
Expertise with Windows and Linux operating systems
Expertise with common software, such as Microsoft Office Suite and Adobe Creative Suite
Customer service skills
Problem-solving skills
Logic and reasoning skills
Conflict resolution skills
Written and verbal communication skills

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