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0-5 years of experience
Collaborated on several team projects including the migration of 200 customers from the Purdue Exchange server to the Cloud server with Office 365
- Transferred the Investments Office to our support from Purdue’s support and deployed new machines with System Center 2012 Configuration Manager
- Participated in upgrading an external customer to Office 365 and led training session on how to setup SharePoint sites and how to manage them
- Proposed project to upgrade to SharePoint to 2010 and re-created and managed new sites and held SharePoint training
- Restructured the IT Departments data on the shared drive and created new SharePoint site
- Prepared PO’s for equipment purchases from Dell
0-5 years of experience
Directly supported institute director and other executives (about 70% of daily activity). Received various customer satisfaction awards and other recognitions by NIBIB and LCG. All responsibilities from ICF also apply here other than Microsoft Exchange
- Improved customer satisfaction and reduced costs by replacing an outdated imaging system and configured multiple WDS servers in combination w/ MDT 2012
- Setup new print server and migrated all users using logon scripts
- Upgraded all computers to bitlocker encryption and uploaded recovery information centrally to active directory
- Performed other basic system admin tasks on occasion such as checking server logs, consolidating group policy objects, preparing systems and network for IPv6 and other small tasks
- Proactively sought out & resolved problems, provided insight to System Admin and IT team
- Assessed director’s needs and provided technological recommendations
6-10 years of experience
Responsible for day to day support of 100+ local and telephone based support of 200+ remote Windows based computer systems. Provide support for smart phones/personal data devices (Droid, iPhone, iPad). Support various business applications focused primarily around Clinical and Regulatory software. Provide key support for R&D hardware and software systems. Oversight and maintenance of daily Microsoft Active Directory Services. Work within software/hardware environment functioning under Change Control guidelines.
- Led desktop support team in upgrading approximately 300 users from Windows XP/Office 2003 to Windows7/Office 2010 in approximately 3 months.
- Performed upgrade of specialized applications (eCTD products, EndNote, Empower) for scientific and business applications used for Federal Drug Administration submissions.
- Served led role in desktop implementation of document management system (Master Control) for entire company.
- Built new computer systems for staff, using Norton Ghost image and Altiris processes
- Documented processes around clean-up of Active Directory Services.
- Installed, configured, customized, and supported specialized R&D software for High Performance Liquid Chromatography and Densitometer systems.
0-5 years of experience
Supported end users in handling diverse technical operations, encompassing hardware, software, LAN components and peripherals
- Managed and monitored inventory; ensured completeness and inventory of supplies
- Administered IT equipment purchases, data preservation, and asset disposal software purchases
- Directly handled the installation, organization, and maintenance of end user workstations and interrelated hardware and software, such as Blackberry, MS Outlook 2010, Lenovo laptops, and Dell laptops
- Led the successful completion of Win7 migration in collaboration with IT staff within the projected timeline
0-5 years of experience
Internship included on-boarding new users, adding users to admin groups, and installing laptops/desktops.
- Managed Remedy/Dart ticketing systems to organize and complete nearly 100 tickets a month
- Installed, configured, monitored and troubleshot PC’s to support [company name]’s nearly 7,000 employees
- With team, led “on-boarding” classes to train new employees, often at a rate of 75 employees a week
- Configured all new equipment including installation and updating of software, as well as troubleshooting and network connections
- Maintained compliance with [company name]’s auditing team ensuring that all tickets were stored and accounted for, up to two years prior
0-5 years of experience
Resolved incidents within a timely manner using the Service-Now ticketing system. Monitored Service-Desk phone and inbox systems for inbound service requests. Responsible for communication and escalation of incidents, problems and service requests throughout the technology departments.
- Managed users, groups, computers and email accounts (distribution and security groups) in Active Directory and Microsoft Exchange.
- Imaged, updated and deployed desktop and laptop PC’s and Macs with the use of WDS\MDT, SCCM and Apple technology.
- Completed IT-related procedures for activating and exiting employee accounts and equipment.
- Initialized and deployed Cisco VoIP 7960 and Polycom phones through Cisco Call Manager and Unity Voicemail systems.
- Diagnosed and resolved application and hardware issues reported by users.
0-5 years of experience
Worked with the development, systems integration, and security groups to ensure all proprietary and third party applications properly integrate with the firm’s desktop configuration
- Supported handheld devices such as; blackberry, iphone or communication devices
- Configured, supported and performed routine maintenance of hardware and software for desktops and laptops
- Built and deployed PCs, laptops, and Macintosh laptop
- Supported financial vendor tools (Bloomberg, Thomson and REDI)
- Maintained and documented current and orderly systems manuals and updated manuals as necessary
- Provided second-level technical support for over 300 users in a mixed Mac OSX/Windows XP/Vista/Windows 7environment
- Deployed the latest Microsoft product updates to Microsoft Windows Server 2003 & 2007, Windows vista and Windows XP/7 operating systems via WSUS
10+ years of experience
Supported Windows 95/98/2000/XP Pro for over 200 PCs, 30 printers, and 40 scan guns.
- Installed software, upgraded memory, replaced hard drives, and setup new workstations.
- Used Active Directory to reset passwords and add/remove computers from the network.
- Diagnosed and resolved network and cabling issues.
- Verified network servers were live and functioning and network drives were accessible. Communicated and escalated issues.
- Performed tape changes for server backups.
0-5 years of experience
Lead Technician specializing in Electrical, Vehicle Communications and Aftermarket Installation.
- Trained and Supervised new employees.
- Onsite Helpdesk and support of Desktop Terminals, Laptops and network communications.
- Performed all updates upgrades and repairs of terminals and network.
- Installed and maintained wireless diagnostic network.
- Provided maintenance and troubleshooting of all technologies in the location.
0-5 years of experience
Build and design images for systems being used by [company name] employees in the field and in corporate office using Ghost
- Created new computer accounts in Active Directory
- Migrated IBM machines from various platforms to Windows XP
- Designed and built system specifically for each engineer based on job description
- Designed, installed and configured wireless networks for the [company name] employees
- Assisted remote users getting into their inbox while working in the field
- Supported clients in the functionality of Windows XP and troubleshot all bugs in the various software and peripherals used by the company
0-5 years of experience
Created users and computers in Microsoft Server 2008 Active Directory and placed them in the proper Organizational Units. Synchronized users to their Office 365 identities.
- Created users, security groups and email distribution lists in Microsoft Office 365. Installed Office 365 software on end user PCs and Macs. Performed troubleshooting Office 365 issues with end users.
- Configured desktop and laptop PCs and Macs, including upgrading RAM, installing graphics adapters, and SATA drives. Installed software, as well as local and network printers.
- Configured Polycom IP phones to work with Masergy/Broadcore phone system.
- Aided local and remote users in troubleshooting hardware, software, network and Virtual Private Network (VPN) issues on Windows 7 and Apple OS X.
- Configured building security access cards using the C-Cure 900 security server.
0-5 years of experience
- Prepared installed and repaired as well as relocated computer and telephone equipment
- Administered Active Directory program access, password resets
- Troubleshot, upgraded, repaired, relocated computers, monitors, telephones, printers, MFPs
- Provided help to the users via remote assistance, over the phone and in-person
- Improved efficiency and reduced paper waste by installing dual screens for users from spare stock
0-5 years of experience
- Provided remote and local technical assistance to 1,200 staff, assisting with network access, printing, and application software operation
- Performed troubleshooting of computer systems and related equipment
- Diagnosed application errors and network connectivity problems
- Achieved 2011 operating system upgrade goal.
0-5 years of experience
Supplied enterprise level IT support carefully guiding users of a medium sized advertising agency
- Performed trouble shooting, parts replacement, system upgrades, deployments & repair on Client Assets remotely and locally by means of systematic analysis
- Created and maintained users and/or permission, directory structures, and printer configurations.
- Tested new programs before rolling out to users cross-examining such with company initiatives
0-5 years of experience
Provided support to PayPal Community in a fast paced environment through walk in or via ticketing system
- Troubleshot network issues, break/fix on PC and Mac OS platforms, installed SSD drives, external drives, memory
- Resolved issues involved software/hardware, Active Directory, Microsoft Outlook, disk encryption, VPN, and antivirus
- Provided system refresh, system imaging, system backup, asset management
0-5 years of experience
Provided Level II Desktop support for 1300 employees
- Utilized Remedy Call tracking software to manage customers support queue
- Supported Windows 95/NT/2K operating systems
- Repaired Dell and Compaq desktops plus IBM laptops
- Installed and configured palm pilots plus Hewlett Packard printers
- Managed lease return and asset management for all customers
0-5 years of experience
- Designed custom graphics and forms for Web sites.
- Designed company Intranet comprising over 95 pages covering 3 departments.
- Designed and developed the corporate Web site.
- Installed all routers and hubs; updated and installed cabling for new network.
- Maintained user’s mail, print servers, and server/user accounts.
- Administered network connectivity, server availability, and information security.
0-5 years of experience
Managed local hardware inventory levels and coordinated electronic disposal of outdated assets with USB Recycling.
- Managed and facilitated helpdesk ticket assignments to ensure incidents were routed to the appropriate IT personnel and maintained accurate tracking of incidents utilizing Salesforce IT Remedy Helpdesk ticketing system.
- Managed and maintained accurate tracking and processing of new hires and terminations.
- Deployed system images to desktops/laptops utilizing System Center Configuration Manager.
- Managed backups of end user’s computers using Symantec Ghost.
- Performed troubleshooting procedures to resolve hardware failure in end devices.
0-5 years of experience
Created Windows 7 and XP system images with custom scripts and registry tweaks.
- Deployed Windows 7 and Windows XP System Images using linux tools.
- Installed, maintained and provided technical support for custom software.
- Researched on the Virus attacks and created scripts for removing them.
- Provided technical onsite support to Faculty and Staff.
- Troubleshooting of Lotus Notes and Novell network.
0-5 years of experience
Providing contracted IT desktop imaging and software remediation services for the [company name].
- Helped coordinate, develop and deploy software remediation tools across a majority of city desktop computers; including Tucson Police, Fire, courts, Water and General Services departments.
- Participated in the installation on the new City of Tucson 911 Communications Center. Efforts included desktop cabling, installation, configuration and imaging.
- Currently developing and supporting the city wide Windows XP to Windows 7 migration project.
- Successfully passed the City of Tucson background security certification and fingerprinting for the Tucson Police And Fire Departments.
0-5 years of experience
Supporting 800+ Windows and Mac OSX laptop and desktops in a multi-divisional organization.
- Assist in building and maintaining Windows 7 and Mac OSX desktop images.
- Maintaining clear and detailed documentation on Windows, Mac OSX, Blackberry, and IOS operating systems.
- Performed Exchange Server 2008 and Active Directory administration via AD Manage web interface.
- Participated in various test groups for upcoming Apple iOS 7, Maverick OSX, and Bomgar deployments by testing and piloting software as well as creating training documentation for support teams and customers.
- Troubleshooting application error and applications not operational by isolation issues, collaborating with team members and vendors, and implementing a resolution in a timely matter.
- Supporting various remote meeting and desktop sharing software clients including GoTo Meeting, Microsoft Lync, Adobe Connect, and WebEx.
0-5 years of experience
Provided desktop support for all the desktops within the Neptune school district.
- Configuration of Windows 95, 98 and 2000 desktops using Symantec’s Ghost software.
- Downloaded and installed Windows 2000/Office 2000 patches and upgrades to bring every one of the approximately 1500 computers up to speed.
- Manually scanned for viruses using Norton Anti-virus software.
- Initiated daily workload from written trouble tickets.
- Once completed, tested and recommended new software and hardware installations.
0-5 years of experience
Provided Tier 1 and some Tier 2 remote support for approx. 500 users total from various small and medium sized businesses and government agencies in the greater Bay Area.
- Provided key hardware and software support in transitioning users from XP to Windows 7 Platform.
- Assembled and deployed business workstations with site-specific software suites.
- Managed site-specific images for streamlining installation and configuration of new workstations.
- Managed and maintained daily backups, performed data / disaster recovery when necessary.
- Processed new-hires, created new e-mail accounts, domain accounts, and configured rights and folder permissions while following protocol and procedure.
- Updated and maintained site-specific documentation, compiling and publishing new documents to streamline new processes.
- Configured Exchange email on mobile devices on: iPad, iPhone, Android, Windows Phones, etc.
- Troubleshoot hardware and applications (laptops, desktop, mobile devices, network appliances, Microsoft Office, VPN, RDP, & other applications)
- Provided emergency after-hours support when needed within a 5-minute response time.
0-5 years of experience
Provide desktop support for users in Orlando, Lake Mary, Bermuda and Cayman Island offices (approximately 900 users).
- Managed asset refresh, VOIP phone upgrades and printer refresh projects.
- Created and managed custom PC images (XP and Windows 7).
- Responsible for new hardware/software installations, re-imaging pc’s, managing inventory for multiple sites and working with multiple technology teams to test new software pushes and upgrades.
- Primary contact for vendors on projects and equipment installations.
0-5 years of experience
Managed Active Directory by resetting passwords, creating and disabling users, as well as creating and deleting new distribution groups.
- Recommended / Purchased / Configured hardware (laptops, monitors, printers, projectors, Polycom with microphones et al after researching cost effectiveness / performance ratio.)
- Created new test environments in RMI database.
- Uploaded RMI changes into both test and production environments.
- Installed new user profiles in Active Directory, Outlook and RMI.
- Implemented setup of desktop and laptop for deployment.
- Added new users / deleted existing users in BES (Blackberry Enterprise Server)
- Assisted in CRM rollout by installing CRM for Outlook module for Sales Dept.
- Completed 50 conversions from Blackberry to Windows 8 phones.
- Spearheaded rollout of MS Office 2013.
- Executed extensive cleanup of 246 unnecessary files / folders pre-dating 2012 on shared drives freeing up 15% of hard drive space.
0-5 years of experience
Provided computer support to the DCMA Bell Helicopter location including four remote locations.
- Performed desktop break / fix for 150 end users.
- Configured laptops for end users to be used on travel duties.
- Kept records for inventory system including updating, creating, and deleting records to accurately reflect equipment being utilized.
0-5 years of experience
Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation. Assists staff with installations, configuration, and ongoing usability of desktops, laptops, and peripheral equipment and software within established standards and guidelines.
- Self-motivated, capable of handling various issues independently.
- Diagnose and resolve computer problems and requests from users in a timely manner.
- Install, configure, troubleshoot and maintain desktop applications in a Windows 98/XP/Vista/7 environment.
- Documented, reviewed, and updated problem resolution scenarios on share point portal reducing time spent on resolving same or similar issues quicker and more efficiently.
- Responsible for imaging desktops and laptops and day to day support
- Day to day support of users consisted of 75% desktop support and 25% server support.
- Backup and restoration of data from servers and desktops.
- Scheduled customers for upgrades of software and hardware.
0-5 years of experience
- Performed IMAC (Install, Move, Add, and Change) services.
- Moved PC’s to new OUs within Microsoft Active Directory.
- Created and maintained Windows XP/7 desktop images using MDT imaging process.
- Managed and maintained user account lifecycle in Active Directory including creation, modification, and termination.
0-5 years of experience
Assisted in the upgrade of Windows XP Operating System to Windows 7 Operating System on over 7000 desktops, laptops, and tablets on Fort Sam and SAMMC
- Assisted in the installation of over 7000 desktops, laptops, tablets, printers, and WYSE terminals and peripherals in critical enterprise at Fort Sam and SAMMC
- Assisted networks and system administration in connecting the required systems to the network, Inventoried, accounted for and assigned over 7000 pieces of computer equipment and peripherals
- Degaussing hard drives, tapes, floppy disk and other magnetic media and delivered the media for the proper disposal as per DOD requirements at SAMMC
- Responsible for the preparation and deployment of Xerox multifunction printers making sure they are configured, delivered, installed, and functioning correctly at Fort Sam and SAMMC
0-5 years of experience
Provided desk side and phone support for over 3000 office support clients on Windows 7 and Office 2010. Imaged, configured and deployed new laptops to new clients and restored client’s data to new machines with minimal downtime. Setup and initialized Smart Media devices including iPads, tablets, iPhones and Droids phones. Responded to client’s issues through CMIS ticket system. Provided remote support to client’s at home and at various Verizon sites nationwide. Installed approved proprietary software on client’s laptops as requested. Strong knowledge of Windows 7, Office 2010 and MS Outlook/Exchange Server.
- Responded to trouble tickets at the desk and over the phone with minimal downtime for client.
- Provided desk side and remote phone support for clients in company headquarters and multiple Verizon sites nationwide.
- Resolved and troubleshoot issues with workstation hardware and software.
- Configured setup and deployed IT equipment for new employees.
- Supported and worked with team members to resolve difficult software issues and complete assigned projects.
- Trained client’s on new procedures with Operating System and Software.
- Installed Autonomy CDP Agent server based software for constant backup of data from client’s PC’s
- Setup, initialized and supported Smart Media Devices including iPads, tablets, iPhones and Droids.
10+ years of experience
Team Leader for a team of 7 IT Technicians in the specialized support services for members that included handling issues and projects specific to PC hardware and software installations and configurations.
- Installed software and hardware in personal computers and notebooks including: Microsoft Windows 2000, XP, MS Office 2000, XP, 2003, and 2007.
- Supported break/fix by utilizing a Remote Access Program called VNC.
- Provided 1st level technical support to the member community for workstation components, including PCs, printers, network connections, other peripherals, and video conferencing using Tanberg VC equipment.
- Responded to technical issues such as machine re-imaging, password resets and break-fix problems received through HP Service Desk utilizing Magic Solutions Ticketing System and provided backup phone support for the Service Desk to ensure customer satisfaction.
- Mapped IP configurations for network PC’s and printers.
- Ordered computer parts from vendors and maintained inventory utilizing a handheld scanner
0-5 years of experience
Worked with a corporate helpdesk system – Communico
- Created and managed Active Directory (AD) accounts.
- Installed and maintained wireless routers
- Troubleshot printing, network, email
- Established and managed imaging process for clients.
- Managed VOIP systems – setup ext., voicemail, configured IP phones
- Hosted remote sessions with various software.
0-5 years of experience
- Managed a Windows Server 2012 R2 domain of 700 users.
- Utilized Exchange Management Console to administer user and shared inboxes.
- Performed Linux administration via Terminal SSH on Macs or Putty on Windows machines to troubleshoot legacy application issues.
- Closed over 1,500 trouble tickets, and counting, with an 85% first call resolution.
- Administered a network of 600 Customer Interaction Center 3.0 users and phones.
0-5 years of experience
- Monitored and maintained Windows 2008 servers and Windows 7, Mac and Linux Workstations which included imaging, installations, and patching.
- Managed User Accounts and Group Policies in Active Directory.
- Managed DNS entries of network devices and DHCP scopes.
- Assisted in upgrading the company’s core network, reducing downtime by 20%
- Ensured compliance with latest security guidelines.
- Provided monitoring and maintenance of anti-virus programs/servers.
- Proactively monitored systems and took corrective action to prevent outages or failures.
- Provided courteous customer service at all times, either in person, over the phone, in email or through remote sessions.
- Responded and resolved open ticket issues within established timeframes.
0-5 years of experience
Primary support person for Executive staff as well as the Customer Service Departments
- Supported over 200 internal users and 4 remote offices
- Participated in the testing and rollout of Windows XP and MS Office, included image creation with Symantec Ghost
- Supported Bank partners with web connectivity problems. Duties were issuing login credentials as well as unlocking accounts.
- Assist with helpdesk duties including taking customer calls and remote software support.
- Created LAN and exchange accounts for new users. Issued group memberships to internal and remote office users after accounts were created.
- Utilized Dameware remote control software for remote support
- Responsible for setup and moving of hardware equipment for new users.
0-5 years of experience
- Installed, managed, troubleshooted, and maintained the computer networks for many of the major modeling agencies in the New York metropolitan area.
- Provided onsite training, phone support and remote desktop support for clients that were experiencing difficulties with their computers or the cDs software suite.
- Assisted programmers with new suggestions, features and designs to improve our software’s overall experience.
- In charge of the Microsoft Dynamics CRM system and the solutions that were entered into the knowledgebase system.
0-5 years of experience
- Provided VIP support to top executives and firm partners
- Provisioned network resources and administer security policies for the same
- Served as level II and III desktop support including market data application support for the investment associates (Bloomberg, Reuters dealing, EBS, etc.) and BT Netrix turrets, hoot-n-holler broker/dealer lines, multi-monitor setups, etc.
- Managed mobile devices and access for the same via BES and GOOD enterprise servers
0-5 years of experience
- Provided level 2 hands on and remote hardware and software support with desktops, laptops and printers on Windows 7 and Apple Mac platforms for NIEHS RTP Operations.
- Performed reimaging of desktops and laptops using Ghost imaging process.
- Completed updates in inventory control system to provide reliable tracking of end users systems.
- Completed activation and configuration of AT&T and Verizon iPhone and Blackberry devices.
0-5 years of experience
- Primary point of contact to end users for PC hardware and software problem resolution
- Provided support in computer applications including word processors, spreadsheets, presentation graphics, database management systems, electronic mail and communications & instant messaging platforms
- Installed, configured and troubleshot desktop operating systems, applications and technical issues
- Assembled, repaired and configured desktops, laptops, peripherals devices
- Performed corporate software rollouts using Intel LANDesk, IEAK, and Group Policies of Windows 2000 Server
- Knowledge of major network communication protocols and applications, cables and connectors and network components
- Coordinated the network implementation of software, performed necessary hardware, software and operating system upgrades, roll-out of Windows 2000 Migration to desktops
- Assisted remote users with dial-in access
0-5 years of experience
Provide support to end user relating to hardware and software, computer applications, LAN/WAN components and peripherals
- Recommend an supply solutions, including on-site repair for remote users
- Install, organize, test, maintain, check and troubleshoot end user workstation and interrelated hardware and software
- Install, upgrade and configure for office 2007 to office 2010 and windows XP to windows 7
- Maintenance, troubleshooting and repairing of HP and Dell laptop/desktop and network printers
- Using MS Lync 2010 as a remote tool
0-5 years of experience
Provide network support for three separate domains for approximately 500+ employees on the East Coast.
- Provide training of COMSEC equipment loading procedures for communications systems.
- Serves as the primary contact for Information Security breaches and initial response.
- Manage mobile phone distribution and requisition for approximately 150 contracted devices.
- Maintain and improve physical network topology through CATV Cabling, Fiber Distribution, and Advanced Cisco
- Responsible for the reimaging of networked computers.
- Provide advanced end-user networking and desktop troubleshooting.
0-5 years of experience
Provide technical support to employees and customers for computers, with installs, troubleshoots and repairs personal computers, laptop, networking equipment with switches and servers, software and connectors. Experience with Windows XP, Windows 7 system troubleshooting diagnostics. Resolve related issues with web browsers and Outlook email.
- Skilled in troubleshooting hardware, software, LAN, WAN and operating system issues.
- In-dept knowledge of laser printers, scanners, and peripherals with repair of video cards, motherboards, hard drives and software programs. HDI Certification.
- Install, organize, test, maintain, check and troubleshoot end user workstations.
- Recommended and applied solutions, including on-site repair for remote users.
- Monitor all ticketing system and follow timely resolution of all work orders and documentation in remedy. Experience providing Tier 1/Tier 2 operations support.
0-5 years of experience
Provide help desk/desktop support to Menninger clinic staff and Lakewood Church employees
- Use Microsoft’s SCCM 2012 and or Dell Kace to reimage systems & deploy new and existing pcs to various users, push system updates and install software
- Support users using VMWare Virtual Desktop Infrastructure connecting to vdi, managing vdi pools, updating vdi machines and recomposing parent images
- Use active directory to reset domain passwords, unlock and user accounts, create new user accounts and give access to distribution lists and security groups as well as join computers to domains
- Used Microsoft Exchange 2012 to create exchange email accounts, create calendar room lists and set permission levels as requested, used exchange management console to backup email accounts to specified server and then disable email accounts
- Install/configured both network and local printers and assisted users with printer issues
- Assisted users both face to face and remotely via vnc, remote desktop and log me in connections
0-5 years of experience
Certified LANDesk 8.8 Administrator. Duties included: adding new users to the Management console. Provide user support via remote control, Software packet building and deployment, and inventory assent management.
- Provided End User support in a Microsoft environment. Duties included: provide support for Microsoft Windows XP Pro, Windows 2000 and Windows 9x products. As well as, Microsoft Projects 2000, Microsoft Office Suite 2003 and 2007.
- Maintain network printers and XEROX scanner.
- Spyware and Viruses monitoring.
- Provided Level 1 Citrix support.
- Provided Blackberry and Good Link Smartphone support. Duties included: provide support for Blackberry and Good Link users, adding new Blackberry devices to the Blackberry Management Console and Good Link server.
- Provided Level 1 and Level 2 TCP/IP network support.
0-5 years of experience
Provide hardware/software support, installation and maintenance for Windows 2007, Office 2000/2007, Microsoft Office, Active Role Server, Symantec, Altiris, Dell, Blackberry and Citrix Xen Farm.
- Created Accounts for Microsoft Active Directory, Citrix, Outlook mailbox, Network files and vendor software.
- Assists the business with the installation, configuration, ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Citrix XenApp, Cisco VoIP Phone configurations, Cisco Unified CM Administration, Blackberry, Parature ticketing system.
- Troubleshoot VMware virtual desktops administration.
- Utilized SLA ITIL incident management process for incident tracking software.
- Interacted with numerous computer platforms in a multi-layered client server environment, support for connectivity issues (in conjunction with Network Manager) to home-workers, mobile staff, etc, and provide recommendations to improve flow and function of the support desk.
0-5 years of experience
Provide support to more than 300 end users with workstations, peripherals, mobile
devices, and printers
- Deploy new hardware systems, configuring applications and proper system properties
- Resolve software and hardware issues with Windows and Mac OS machines
- Assisted in maintaining department’s Active Directory Management and Absolute
- Assisted in Image creation for Windows and Mac machines
- Setup several mobile devices with email and wireless certificates (iOS and Android)
0-5 years of experience
Provide desktop/server/network support for 500+ employees at a satellite location.
- Using Altiris Deployment Console to deploy software.
- Minor troubleshooting network issues with laptops and printers.
- Setting up all conference rooms for audio/video conferencing using Cisco Webex tools.
- Maintaining HP Lease return lists up to date by refreshing equipment as the lease schedule calls for.
- Troubleshoot mobile device connectivity issues e.g. iPhone/Android/Blackberry devices
0-5 years of experience
Responsible for providing desktop support to 1500 users on Novell Netware 5.1, Win NT Network
- Perform installation, maintenance, support, configuration of all end-users desktop and laptop applications
- Communicate effectively with and end users to identify and solving problems quickly
- Provide support for all hardware devices Palm Pilots, Scanners, Blackberry Units, HP LaserJet Printers etc.
- Experience with LAN/client-server hardware and software applications using TCP/IP and IPX/SPX protocols
- Support operating systems and software applications using Windows 95, 98, 2000, N/T, XP, MAC OS 9/x, 10/x
- Troubleshoot applications, operating systems and Local Area Network problems respond to requests for assistance. Escalate problems or requests as appropriate
- Upgrade and install new PC systems using Ghost imaging software
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Desktop Support Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
