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0-5 years of experience
Create new user accounts using active directory, setup new email account on exchange server as well as trouble shoot blackberry issues
- Provide desktop and laptop support for system refresh project, supported users on setting up multiple network printers, managed hardware and software failure due to viruses, network cabling and termination and Punch down keystone jacks and patch boards
- Profiled and interviewed engineering and scientific workstation users and provided solutions for applications and auxiliary equipment needs for supplied standards.
- Certified and developed documentation for applications as needed to load client’s workstation.
- Established remote connectivity using Log Me In.
- Perform On call after hour duties 1 week every 2 months supporting client issues during weekend and at night during weekdays.
0-5 years of experience
Conducted normal ticket processing as well as support for multiple remote Attorney’s offices within approximately 200 miles of Kansas City, MO.
- Provided maintenance and user support for numerous devices and operating systems including Windows XP/7, Microsoft Office iPhone/iPad/Android/Blackberry.
- Maintained accurate repair records and documented all maintenance performed using IQTrack ticketing system.
- Maintained accurate inventory of updated loaner equipment.
- Conducted company-wide upgrade of 1300+ users PC’s to Windows 7 and Microsoft Office 2010.
- Conducted major office move of more than 700 users from three separate offices into the new Polsinelli Headquarters located on the Plaza in Kansas City, MO.
0-5 years of experience
Responsible for rollout of dozens of new Windows 7 machines from custom image
- Successfully troubleshot and resolved end-user complications through research and effective follow up practices
- Served as initial point of contact for customer inquiries, solved technical issues and escalated issues to appropriate support personnel
- Provided exceptional service for multiple end users daily through assigned ticketing system
- Provided full system backups using Norton Ghost
- Managed employee PC purchase program
- Responsible for formatting and imaging approximately 300 systems to be sold to employees and donated to local schools, organizations, churches, and daycares
- Tracked inventory in database by creating excel spreadsheets
0-5 years of experience
Temporary assignment with Canon Business Solutions
- Provided first level hardware and network support for Canon printer devices and Network fieries deployed inside Turner Broadcasting locations
- Received troubleshooting and service request tickets via Remedy
- Performed weekly and monthly scheduled maintenance on printers in service, including monitoring cartridge levels and paper inventory.
- Maintained physical inventory for two office sites for reporting each week.
0-5 years of experience
Provided reliable and efficient services to end users and other stakeholders to ensure smooth operations.
- Upgraded and prepare Dell computer systems for Windows 7 migration
- Provided support for imaging, configuration and migration of users’ workstations from windows XP operating system to the Windows 7 platform, ensuring all data, files and folders migrations are completed efficiently and with minimum interruption of operations.
- Provide other end-user support as needed to ensure optimal deployment of resources.
0-5 years of experience
Supported the project to move users from Windows XP desktops and laptops to Windows 7. Used imaging software, downloaded data and software to new machines, and troubleshot any issues.
- Built and deployed 5 laptops a day, which contributed towards the team goal of 150 weekly
- Followed up with users after deployments to assist with any issues, answered questions related to their new machines, and educated them on their use
- Educated and trained new teammates on procedures and objectives set forth by project leaders
- Visited offsite locations when needed to deliver new equipment and provide technical assistance
- Coordinated with upper management and other departments to resolve complex problems
- Volunteered for overtime as needed to obtain goals
- Selected to stay on the project after its completion to resolve lingering issues
0-5 years of experience
Imaged HP and Dell machines and provided Windows 7 workstations to over 100 employees per month
- Set up work stations, docking stations and Poly-Tech IP phones for employees
- Resolved 8-10 tickets per day used a proprietary ticketing system (issues included hardware and software installation and maintenance, as well as troubleshot network connections)
- Troubleshot and configured Konica Minolta printers and replaced toner cartridges
- Assisted users with various forms of desktop support through remote desktop and telephonic communication
- Completed customized configuration requests for various employees
- Developed strong communication skills through face-to-face, phone, and email communication with users
- Used Windows Servers, Active Directory 2008 in order to create, delete or set accounts and change user passwords
0-5 years of experience
- Configured, deployed and supported Dell, HP and Lenovo laptops and desktops.
- Planned and implement system roll out and migration strategies. Provided, organized and updated deployment checklist, control laptops and desktops group policy. Installed critical operating system and office updates
- Migrated data, email, contact and calendar. Configured VPN and RSA soft and hard security token
- Import and export email archives, map shared drive, import and export security certificate on internet explorer for encryption and identification. Installed and configured PGP disk encryption software
- Assisted users support on password changes for Domain logon, Outlook email, VPN, and RSA
- Provided extensive and outstanding customer service through courteous, professional and outstanding customer support with the ability to multitask effectively while adhering to time critical deadlines
0-5 years of experience
Prepared computer equipment for doctors, nurses, and clerical employees that required access to patient records, perscriptions, and payment receipts.
- Installed QuadraMed on PCs for medical staff after consulting with network technicians to obtain static IP addresses.
- Imaged computers to provide users with Microsoft Office, Groupwise, Novel Messaging Client, and other applications that allowed communications among members of each department.
- Used Remedy Service Desk to discuss the progress of assigned tickets and the steps required to resolve issues.
- Remotely accessed computers using Dameware whenever clients became occupied or required immediate configuration changes.
- Assisted users in backing up data into the server, downloading appropriate printer drivers, updating and clearing the cache of Internet browsers, and installing barcode scanners/signature pads.
- Maintained a database of devices that were relinquished or added to the domain.
0-5 years of experience
Provided first-level response to end-users with software, hardware and telecom related issues.
- Performed upgrades, repairs and maintenance on the company’s PC-related hardware, software and peripherals.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- Maintained accurate and up-to-date inventory of hardware and software resources.
- Provided technical support for over 200 users in a Windows XP/ Windows 7 environment.
6-10 years of experience
- Responsible for troubleshooting, installation, configuration and repairing computer systems.
- Responsible for performing hardware and software maintenance on a regular basis.
- Provides desktop support for all calls originated from the helpdesk requiring assistance and ranging from issues with users able to connect to the LAN or WAN, and using remote control tools to support local or remote users such as TeamViewer, RDP or VNC.
- Performed diagnostics, troubleshooting of system issues, updated help desk tickets/resolved, and maintained equipment inventory spreadsheets.
- Resolved desktop issues relating to the Operating System such as Windows XP, Windows 7, MAC OS X or higher and Network Connectivity.
6-10 years of experience
Provided end user support and systems administration for numerous Civil Engineering offices and 500+ users resolving issues quickly to keep users working productively and efficiently involving a wide variety of engineering and office applications such as AutoCAD, Microstation, MathCAD, PCA Column, Leap Bridge, Arcview GIS, Pathfinder Office, and others
- Installation and configuration of Windows XP/7 desktops and laptops remotely using SCCM and Remote Desktop
- Proactively maintained systems on a regular basis to prevent failures resulting in increased productivity and reduced user downtime by as much as 40%
- Backup and restore of 2 TB of data using Symantec Backup Exec and Dell 24 slot changer
- Successfully resolved network issues in collaboration with network team involving network configuration, and wiring with variety of equipment, Cisco switches, Dell servers
- Maintained File, Print, Application, Backup, and Imaging servers
- Dell Certified (2012-2014) in laptops and desktops
- Support of Blackberry, iPhone, and Droid Smartphones
0-5 years of experience
Provided level II/III support in response to troubleshooting and resolving customer technical issues/questions.
- Evaluated and analyzed recommended vendor packages and implemented required software upgrades.
- Installed and assisted in the evaluation and testing of hardware
- Led projects to accomplish the goals of the Enterprise IT Development and Monitoring Department.
- Worked closely with Network Security in analyzing the security risks faced by the organization.
- Worked closely with the Wireless group in troubleshooting network slowness for the CHAIRSIDE system developed by the company for customer care.
- Responsible for writing all procedural documentation on the installation of software used.
- Created and implemented OS images for fast recovery of failed pc hard drives.
- Preformed data recovery from failed hard drives using third party software in a pre windows environment.
0-5 years of experience
Provide networking/desktop support and perform account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to management and staff.
- Resolved customer problems on the subject of PC hardware and software issues
- Installed new hardware as required. Performed Client training on new hardware & Software.
- Maintained network and associated devices as allocated
- Harmonized with Farmer’s Corporate IT network providers and conversed regarding latest technical queries
- Provided standby help on PC related issues to all the end users.
- Performed additional duties to fruitfully achieve company objectives
- Completed an over-all performance analysis. Generated proposal and completely overhauled office client work stations and productivity scenario. This included cost estimate, purchase, setup, and configuration of desktop, laptop, tablet devices, local and networked print/copy/fax devices.
- Wrote a self-help troubleshooting manual to assist end users in managing simple PC problems on their own and saving time.
- Implemented a more efficient network system (both hard wired and wireless connections) resulting in optimal performance of all workstations. Incorporated a process to ensure more secure network access.
0-5 years of experience
- Assisted in managing and maintaining the Servers, PC’s, Routers and Switches
- Created and managed user accounts within Active Directory
- Installed, organized, tested, maintained, checked, and troubleshooted end user workstations and interrelated hardware and software
- Provided support to end users relating to hardware and software, computer applications, LAN components and peripherals
- Supervised complaint ticketing system and followed timely resolution of all work orders
0-5 years of experience
Imaged 3000+ HP 2730P & 2740P Tablet PC using Norton Ghost software.
- Excellent communication skills, oral and written, and met strict deadlines.
- Ensured that hardware and software systems were fully deployed, implemented and functioning.
- Intermediate knowledge base within RSA software, Active Directory, and Entrust tokens.
- Responsible for over $500,000 + of Computer equipment
- Complete 30+ daily user ticket request using BISM Software.
0-5 years of experience
- Documented and performed hardware repairs on client equipment such as servers, desktops, laptops, printers, and mobile devices.
- Installed and configured software and print drivers on client devices.
- Upgraded and deployed Window 7 to all company desktop computers and laptops throughout [company name].
- Provided technical support in hardware and software issues including diagnosis, troubleshooting and end-user training.
0-5 years of experience
Configured and installed new Microsoft systems
- Troubleshot and resolved desktop support issues
- Maintained the up to date operating procedures inside the IT department
- Performed off hour help desk support
- Created user accounts and managed access control of desktop and Network applications
- Worked with hardware and software dealers to confirm well-timed product delivery
- Maintained hardware and software records
0-5 years of experience
Assisted users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
- Troubleshooted network connection related issues
- Diagnosed errors, technical problems and determined proper solutions
- Installed and configured printers and various network connected equipment
- Followed all company procedures and protocols
- Adhered to customer requirements and made appropriate recommendations
- Built positive relationships with customers
0-5 years of experience
Provided desktop support for corporate office and 75 small offices in a team environment. Used PCAnywhere and Citrix shadowing tools.
- Built configured and maintained desktops, laptops, and printers.
- Produced various end users procedural documentation as needed.
- Maintained Helpdesk ticketing system.
- Maintained hardware and software inventory.
6-10 years of experience
Installation and migration of equipment from several different operating systems.
- Responsible for the repair and maintenance of over 1,000 desktops and laptop computers.
- Coordinated the reconfiguration of projects from databases to databases.
- Constant daily inventory of several hundred machines in a given year.
- Facilitated training for technical staff and clients.
- Upheld and maintain server connections between USA and Canada.
- Daily involvement in, but not limited to, Lotus Notes, TMDS, SAP, Extra Personal Client, WabTec, Digicon, Windows XP/Vista/7, Air Cards, Microsoft Office, Xerox, Printers (HP, Lexmark, Cannon, etc).
- Other services provided by a Computer Technician.
0-5 years of experience
Demonstrated the ability to balance quality and productivity in a dynamic work environment.
- Assisted in trouble shooting procedures on field equipment (laptops and mobile devices).
- Answered technical questions regarding software products and their requirements within scope of work.
- Set up staff’s lap top computers as well as mobile devices (Blackberry, and Android phones).
- Made certain all computers can connect to the network and access websites.
- Remotely managed/supported and supervised Field Service Technicians and Field Contractors.
0-5 years of experience
Communicated technical support to clients via phone nationwide and in person at corporate headquarters as needed to minimize downtime.
- Performed local and remote desktop support with Virtual Network Computing (VNC) and Altiris Software.
- Created, disabled and deleted user accounts in Active Directory, along with email accounts in Plesk.
- Reimaged computers with Windows XP and approved software to be migrated to company network.
- Configured user accounts, virtual private network (VPN) settings, network printing, removal of virus and other programs.
0-5 years of experience
- Provided desktop support services to 3.4K partners within 3 conjoined buildings.
- Installed desktop computers, laptops, personal and network printers, as well as PBX phones.
- Led a 45 partner relocation that consisted of moving all phones, computers, and printers in between 3 buildings without loss of service.
- Disassembled and Reassembled 300+ computers and phones in a relocation project to clear out an entire building.
0-5 years of experience
- Provided on-site support for all computer systems within the hub location.
- Remotely supported branch office locations throughout Northern New England.
- Managed and updated inventory within the tracking system.
- Maintained backup tape rotation schedule.
- Worked overtime as needed to collaborate with colleagues on special projects and roll-outs.
- Swapped, maintained, and repaired computers, printers, mobile devices, and telephony systems.
0-5 years of experience
Configured and installed new Microsoft and Macintosh systems
- Trouble shoot and resolved desktop support issues
- Maintained the up to date operating procedures inside the IT department
- Performed off hour help desk support
- Created user accounts and managed access control of desktop and Network applications
- Worked with hardware and software dealers to confirm well-timed product delivery
- Maintained hardware and software record
0-5 years of experience
Monitored and responded to hardware and software problems utilizing hardware and software testing tools and techniques.
- Installed software, repaired and replaced computer systems (Windows XP/7/8), terminals, peripheral equipment and related hardware
- Administrated all network devices such as: computers, printers, etc.
- Replaced toner and drum units for printers and copiers
- Provided Computer end-user support
- Assisted users in video conferences
0-5 years of experience
- Performed Windows 7 deployment of DELL PC’s and laptops at various state agencies
- Installed, configured and troubleshot hardware and software
- Provided post rollout software and hardware support
- Trained end users in use of new software and hardware
0-5 years of experience
Provided end user desktop support and network configuration for 120 users.
- Set up and provided Blackberry support for upper management and remote employees.
- Created and managed user accounts in Active Directory for network and email access.
- Provided technical support for VOIP phones via Covad Administrative Dashboard.
- Set up machines for new hires using Symantec Ghost.
- Created and maintained documentation of installation processes for new applications.
- Changed and converted analog lines using PBX system when needed.
0-5 years of experience
Tier I, II, and III technical support included installation, upgrade/customization, problem solve and routine maintenance of all desktop computer systems, including peripherals.
- Created, modified, and maintained user and group accounts in Active Directory and Microsoft Exchange. This was done in accordance with industry’s best practices and corporate policies.
- Configure user desk phones and provide support (Cisco)
- Support users with VPN connectivity
- Monitoring of company network & systems via Nagios, Site 24×7 and What’s Up Gold sites
0-5 years of experience
Installed software for Dell computers using Windows XP, and Windows 7.
- Create documentation of diagnosis of network/hardware/software problem resolution in Heat ticketing system.
- Resolve problems for hardware repair and networking issues of Xerox laser printers.
- Provided telephone support for users in various areas of the United States under the [company name].
- Setup server, desktop, laptop, phones and monitors for multiple users in new locations including Lafayette, Houma and three locations in the Elmwood area.
- Used Active Directory for locating computers on the network and for creating new additions for computers recently being added to the [company name] networking hierarchy.
- Coordinated with various Information Technology departments for resolution of proprietary government software.
- Participated in network connection/technical support role for Lease Sale computers.
0-5 years of experience
Provided Desktop support in Windows 7 (including Active Directory) environment for 50 end users/employees in fast-paced office environment.
- Installed and configured Juniper switches on Windows 7 network.
- Installed and configured Shoretel network phone system.
- Performed encryption on users’ laptops installing Sophos Security Software.
- Multi-tasked in performing software/hardware rebuilds on employee laptops.
- Supported all MS Office applications including MS Word, MS Outlook, MS Exchange.
0-5 years of experience
Provide desktop support for the shop in person as needed to minimize downtime
- Identify, isolate and repair computer equipment
- Provided technical training on hardware/software to end users
- Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
- Informed users about issue resolution progress.
- Backed up, restored and updated customers information.
- Troubleshoot with remote software (Team Viewer).
0-5 years of experience
Set up and install software and hardware. Perform system upgrades, troubleshoot PC, network and software issues and maintain peripherals.
- Provide level 1 and 2 support and create, maintain account information including rights, security and groups through Active Directory.
- Managing a computer network with 700+ users, 600+ workstations/peripherals in 20+ locations throughout the Bay Area.
- Follow internal documentation and update documentation as necessary.
- Manage transactions with third party vendors.
- Manage special projects as assigned by IT director.
0-5 years of experience
- Installed configured and upgraded operating systems and software.
- Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
- Troubleshot problems with computer systems, including troubleshooting hardware and software, e-mail, network, DSL, T1, cellular connect cards and peripheral equipment problems.
- Supported DigiPos Retail blade system via phone, and remote support to over 300 stores nationwide.
- Provided technical support via remote desktop connections and telephone calls on all hardware in over 300 stores.
0-5 years of experience
- Provided first level desktop support to more than 400 end-users in a mixed PC and Mac OS environment
- Imaged Windows desktops and laptops for new users via LANDesk Provisioning Agent
- Administered Windows and Mac OS clients via Active Directory and Open Directory
- Created, managed and resolved incidents via PeopleSoft CRM
- Performed scheduled computer moves and relocations when requested
- Provided Audio / Visual conference room setup and support as needed
- Provided instruction, training and general guidance to end users on hardware and software use
- Troubleshoot, respond to inquiries, and find solutions to technical challenges
0-5 years of experience
- Installed, configured, maintained and repaired computer hardware, software, operating systems and peripherals for both PC and Mac.
- Provided technical support and training to end users in the use of hardware, software, and accessories.
- Created and modified customized images for over 200 computers for needs of each individual academic department.
0-5 years of experience
Served as escalation point for first tier helpdesk support
- IT project manager on several projects
- Administered rights and permissions while creating and adding profiles
- Provided network diagnostics & configuration and resolved connectivity issues
- Administered user rights and permissions. Profiles and computers with Active
- Installed Ethernet cable and switches.
- Maintained Three Computer labs.
- Repaired and performed maintenance on HP printers
0-5 years of experience
Provided Desktop, Laptop, Tablet, Phone, and Technical support for 260 users in 11 different locations around the world.
- Completed 254 hardware and software based trouble calls.
- Responsible for the nightly backups of 10 servers.
- Created 30 active directory user accounts
0-5 years of experience
Provided software and hardware support for Windows XP and Windows 7 laptops/desktops and peripherals.
- Migrated existing machines from Windows XP to Windows 7 operating system.
- Configured, deployed and supported local and network printers, including IP address configuration.
- Created and managed user login accounts in Active Directory.
- Installed Desktops, laptops and monitors for new employees.
- Served as an on-call person on a rotating basis.
- Configured, deployed and supported RSA soft tokens and Cisco VPN client software.
- Installed and maintained Dell projectors for conference rooms.
- Provided as-needed support for newly opened office in Dallas.
- Proficient in the use of Ghost Imaging software for existing Windows XP machines.
- Monitored ChangeGear ticketing queues and close tickets according to SLA’s.
0-5 years of experience
Installing and delivering an average of ten monitors, keyboards, mouse, and docking stations to client’s workstation on a weekly basis
- Reimage over 50 PC’s weekly in a timely manner
- Create user accounts and manage access control of desktop and network applications
- Troubleshoot and resolve desktop support issues such as hardware and software installs
- Document success in responding all inquiries and tickets in a well-timed manner
- Respond to requests for technical assistance in person and via emails on average of 50 clients weekly
0-5 years of experience
Responsible for addressing incidents of service interruption and following proper protocol to resolve issues.
- Assisted users from service center and when necessary attended a location to solve problems
- Troubleshot service related issues with workstations, laptops, printers, applications or data, and educational technologies
- Provided timely resolution of problems or escalation on behalf of customer to appropriate personnel
- Telephone and onsite support.
0-5 years of experience
Provide technical support to local and remote employees relating to computer systems, software, and hardware via JIRA ticketing system
- Create and manage users/groups with Active Directory Users & Groups and Office 365
- Assist with networking related issues including wired, wireless, VPN, file shares, and shared printers
- Create VOIP accounts using 3rd parties such as Hosted PBX, LiveOps, and Bria
- Deploy device images using SCCM and Casper Suite including updates images
- Deploy machine updates via Microsoft Windows Intune and SCCM
- Remove malware from affected devices
0-5 years of experience
Performed set-up, break-down, and transport of agency equipment on an as-needed basis.
- Establish reports supporting procedures to meet service level agreements.
- Ability to install, configure, troubleshoot and maintain complex systems involved in network, desktop support, and other technical systems.
- Support and troubleshoot operating system and software installations.
- Provide assistance to clients for general operation of standard supported software such as web browsers, email clients, printing, MS Office applications and Adobe Acrobat.
- Deliver monthly reports to manager.
6-10 years of experience
Create, modify, and delete user accounts and network share drive permissions via Active Directory.
- Desktop Support of Microsoft Windows XP, Windows 7, Office 2003, and Office 2007.
- Support of Bloomberg Professional, Thomson One, Reuters 3000 Xtra, Lotus Notes, VPN Connectivity, Hummingbird Exceed, and Citrix client.
- Web based applications via Internet Explorer, Mozilla Firefox, and Oracle Java.
- Intermediate knowledge of TCP/IP, DNS and Internetworking Technology.
- Merrill Lynch GRAS (RAS), Pocket PC, RIM Blackberry, and Attachmate Extra for mainframe connectivity.
- Work on projects for relocating departments and setting up their computers, laptops, and printers.
- Train new users on standard procedures.
6-10 years of experience
Provided 2nd Level Support for PC users as a contractor for Prudential for both local and remote users primarily.
- Part of the Remote Startup team originally supporting 300+ users via VPN.
- Support was provided for both Laptop and Desktop users. Troubleshooting was often required to determine if problem was Operation System, Network, or Application related.
- If problem determined unfixable replacement computer was prepared involving loading of OS and any applications user had access to.
- Responsible for in-house moves of PC equipment and LAN or Local attached printers.
- Primary person for hardware related problems with the various Lenova Laptop models which included assuring BIOS versions were kept up to date.
- Implemented OS Upgrades from XP to W7 for local supported users and some remote users. Involved backup of users data files and loading of their applications prior to deploying a new PC.
- Provided Blackberry and MIFI support.
0-5 years of experience
Train newly hired employees on how to use web based application software like Point Click Care (PCC) and API Laborworkx.
- Provide desk side assistance on hardware and software related issues to end users satisfaction for both staff and residents.
- Troubleshoot internet and LAN connectivity issues
- Perform preventative maintenance on all PC hardware and peripheral equipment.
- Manage and provide support for Windows 7 and Citrix XenApp/XenDesktop
- Provide support for Microsoft Office Suite and other software application
0-5 years of experience
Monitor, troubleshoot, assign and resolve Support Desk incidents in a mixed Windows 7/8, Windows Server 2008 R2, and Mac OSX environment.
- Diagnose and resolve technical hardware and software issues related to graphics cards, memory, processors and general configuration management.
- Install, upgrade, and manage software releases and patches.
- Support and maintain user account information for over 200 employees including rights, security and systems groups within an Active Directory & LDAP environment.
- Provide on-call desktop support services for overnight warehouse personnel.
0-5 years of experience
Provide day-to-day technical support and troubleshooting of software and hardware problems for desktop computers and remote end-users
- Create, delete accounts and reset passwords using Active Directory
- Create and configure user mail boxes, add or remove permissions through mail server
- Install desktop PCs, operating systems, printers, and application software
- Troubleshoot for LAN, server and connectivity issues.
- Image workstations using Windows Deployment Services
- Coordinate IT/Facilities services with vendors and contractors
- Administrate Microsoft Windows Servers 2008 R2 and Server 2012 R2 environment including Exchange Management Console, Active Directory,
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[Desktop Support Technician]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
