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Scheduling Manager Resume Samples
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0-5 years of experience
Created schedules for full-time and freelance employees; approved or denied time off requests: increased productivity and saved over 18% due to accurate scheduling.
- Provided exceptional customer service while assisting clients with event preparation: Managed “day-of” crews for large events and ensured all events went off as planned: achieved a 100% client satisfaction rating and record number of repeat customers and referrals
- Trained, supervised, and if necessary disciplined event staff.
- Routinely commended for ability to simultaneously complete multiple tasks while adhering to strict deadlines.
- Selected to manage very high profile clients due to my project management skills, attention to detail, multitasking ability and crisis management skills
- Consistently developed process improvements; resulting in increased efficiency and productivity levels
0-5 years of experience
Successfully managed a fast casual restaurant where I have contributed to increasing sales by a positive trend of 12% over last year’s sales
- Promote guest satisfaction to encourage repeat business
- Scheduled employees to maximize profits and best benefit the restaurant while accommodating guests
- Controlled inventory with attention to budget guidelines
- Attained goals set for COGS/P&LS every month.
- Contributed to store’s recognition as most profitable in the nation, maintaining gross profit at over $3.5 million.
0-5 years of experience
Developed relationships with buyers, sales, and vendors. Bid and negotiated job contracts. Scheduled homes and supervised
vendors. Fully proficient in Build Pro software.
- Maintained and updated Build Pro schedules for Austin Division construction team.
- Achieved and maintained higher than 9.0 average on customer service surveys over an 18 month period.
- Achieved second highest average on customer service surveys out of 15 communities – 2013
- Served as community team leader, Parkside, with highest customer service scores for Q2 and Q3 – 2014
- Met budget variance and scheduling goals while maintaining 15+ houses under construction.
- Developed relationships with vendors to achieve scheduling goals and construction deliveries.
0-5 years of experience
Responsible for developing Integrated Master Schedule (IMS) for the Joint High Speed Vessel (JHSV) and Littoral Combat Ship Vessel (LCS) for the Navy and supporting Control Account Manager (CAM) and Program Management on progress of Programs.
- Establish Weekly Reporting process to monitor progress and analysis weekly SPI/CPI.
- Prepared the JHSV & LCS Program team for a Government Integrated Baseline Review (IBR) and participated in the initial DCMA EVMS certification in Cost and Scheduling.
- Development of Program Work Breakdown Structure, Control Accounts, and formal Baseline Change Control process for all government programs. Assisted Project Controls in preparation and submittal of monthly Cost Performance Reports (CPR) Formats 1- 5 for government reporting.
- Participation and Presenter of Quarterly Navy Cost and Schedule Reviews.
0-5 years of experience
Created a process manual in order to train an effective team.
- Reduced weekend coverage by 20% by getting on going coverage for clients.
- Increased customer satisfaction by assigning one care giver per client.
- Maintaining appropriate staffing levels on a 24-hour basis according to administrative requirements.
- Received and responded to all calls regarding call outs, holiday/vacation requests.
- Prepared 4-week cycle for Aides master schedules.
- Maintained 85% authorization per clients schedule in order to receive bonus pay.
0-5 years of experience
Senior Scheduling Manager for the Engineering, Procurement and Construction of multi-million dollar Cement Plants and installation of equipment.
- Prepared and updated schedules on a bi-weekly basis using P6 V8 and MS Project.
- Held weekly schedule meetings to update upper management
- Produced, updated, revised, maintained, monitored, expedited and statused schedules for Contracts, Proposals and Construction.
- Contract Set-Up, administered and maintained man hour budgets as well as assessed the available manpower verses the backlog using Unifier.
- Produced and Projected Manpower resource allocation analysis.
0-5 years of experience
- Recruited over 600 language and ASL interpreters to be utilized in various interpretation contracts.
- Negotiated compensation and confidentiality contracts with freelance interpreters.
- Spearheaded the largest contract in the company for the Social Security Administration and successfully raised the average completion rate from approximately 50% per week to 90% per week. (2014)
- Spearheaded the largest contract in the company for Workers’ Compensation Physical Therapy mediations, depositions, doctors’ appointments, etc. (2015)
- Created numerous efficient systems to collect and analyze data in terms of client satisfaction and interpreter accuracy.
- Update, manage and monitor social media profiles for company and sustain business relationships among clients and associates through social media platforms.
0-5 years of experience
Lead 18 project managers who build and maintain integrated plans for the engineering development phase and manufacturing of Chinook helicopter programs. Coordinate planning with program managers, functional managers, executive leadership, and other stakeholders. Develop and execute project and process plans, implement policies and procedures, and achieve operational goals.
- Achieved 100% of cost-reduction targets by reducing the average skill level of team 15% while increasing capabilities through process improvements.
- Met all schedule requirements and proposal submittal dates despite a 12% shortfall in staffing.
- Led development, training, and implementation of new cross-functional cost-schedule analyst (CSA) position to absorb anticipated head-count reductions while maintaining support capacity.
- Intensive U.S. Government audit yielded no scheduling findings during critical program baseline review.
- Extensive trouble-shooting support for manufacturing team aided in meeting helicopter annual delivery plan.
10+ years of experience
Managed all three scheduling lines of service: Auditing, Merchandising and Theater
- Assisted the Platform Development team with staff training, implementation of new software functionality, ideas and testing.
- Sought new ways to drive independent contractors to use our website functionalities more and rely on phone calls with schedulers less, streamlining the system and increasing profitability.
- Closely worked with an off-shore outsourcing company to drive our field completions higher with less field representative turn over and greater client satisfaction.
- Started with Certified Marketing Services. Promoted to Director of Scheduling, Auditing, within 3 years of hire as a scheduling supervisor.
0-5 years of experience
Achieved promotion to Branch Manager after only 4 months as a Scheduling Coordinator
- Generated branch financial growth results in under 2 years by increasing patient care 3.5 times through recruiting nurses with a higher skill set to attract patients with a higher acuity, which resulted in an increase of revenue by 4.5 times
- Consistently attained the highest percentage of patient shifts staffed in the company through anticipation and analysis of market trends with a staff of over 175 employees
- Forged longstanding relationships, which produced the highest patient retention rate in the company at 92%
- Slashed payroll by 5% by negotiating pay rates, ensuring and maintaining the integrity of quality nursing
- Coordinated company directives and strategies with clear direction and articulation at the branch level, ensuring goals and objectives were attained
- Developed customer relationships through building rapport, originating and implementing a self-imposed customer retention process, and communicating availability after hours to address any concerns
- Successfully coordinated nursing in the home consistently at the highest rate in the company
- Analyzed a nurse’s skill set, pay, and availability to maximize profitability while maintaining consistency and quality of care
- Resolved all Spanish-speaking functions for the company resulting in a 31% increase of Spanish-speaking clients
- Managed any after-hours concerns through on-call availability, 24/7
0-5 years of experience
- Provided the primary client contact during the account manager’s absences
- Created and Implemented post specific training materials
- Increased officer satisfaction and flexibility by employing improved scheduling practices
- Redesigned written documentation and created digital versions to prevent degradation
- Implemented improvement to the archiving system for paper documentation
- Minimized overtime during a period where shot term needs were 20% of total hours
- Maintained the responsibilities of my previous position
0-5 years of experience
Recruited, interviewed and hired candidates for positions with all clients
- Constructed client specific teams based on skills, locality, expenses & personalities; coordinating new & existing labor resources to meet each clients’ needs
- Provided 24/7 employee service and response
- Reviewed, and approved employee expense reports
- Prepared, reviewed and arranged employee per diems
- Managed costs for labor time, equipment and movement between job sites/clients
6-10 years of experience
- Directly responsible for projecting and achieving monthly financial and production
- Created and revised production schedules for all departments from printing though
- Led meetings with customer service, sales, department supervisors, and manufacturing
- Increased on-time performance to a 97% sustained average.
0-5 years of experience
Determined strategy to maximize execution of staffing and scheduling for associates, to achieve sales, service and profitability goals (Strategically increased service schedule by 273%)
- Managed all aspects of staffing and scheduling for associates
- Maintained accuracy and integrity of company automated scheduling system
- Facilitated successful service software change-over
- Trained associates in product knowledge to offer better service to customers
- Trained new associates on register systems
0-5 years of experience
Management and development of the volume forecasting, staffing needs, benefit usage and payroll time keeping of a team with 220 to seasonal 360 agents. Mentoring production leadership in KPI achievement, call quality monitoring, attendance adherence and agent accountability. Department management of 3 Scheduling Coordinator’s facilitating national support of in-house and remote service agents.
- Decreased ABA of 17% to 4.6% within the goal of 5% with ASA of 30 seconds.
- Authored the new attendance, vacation and personal time policies to emphasize agent accountability and company goals.
- Develop modeling of temporary agency and company turnover to establish staffing levels, training class frequency, forecast call and sales capture.
- Weekly and monthly staffing meetings with department heads and primary stakeholders recapping current production performance, forecasting future production goals and resolving gaps or deficiencies.
- Budget forecasting and management balancing Costs to ROI.
10+ years of experience
Managed all three scheduling lines of service: Auditing, Merchandising and Theater
- Assisted the Platform Development team with staff training, implementation of new software functionality, ideas and testing.
- Sought new ways to drive independent contractors to use our website functionalities more and rely on phone calls with schedulers less, streamlining the system and increasing profitability.
- Closely worked with an off-shore outsourcing company to drive our field completions higher with less field representative turn over and greater client satisfaction.
- Started with Certified Marketing Services. Promoted to Director of Scheduling, Auditing, within 3 years of hire as a scheduling supervisor.
0-5 years of experience
Purchased crude oil and condensate production for resell into downstream markets.
- Developed and maintained ongoing business relationships with oil producers, inland and barge terminals, trucking companies, pipeline companies and refiners. Routinely traveled to keep business relationships strong.
- Produced blend models for various crude oils and net-backed for competitive and profitable bids.
- Negotiated with trucking companies to lock in current all-inclusive trucking rates with relative fuel prices.
- Evaluated oil transportation possibilities to reduce movement costs.
- Managed, trained and supervised scheduling and accounting personnel.
0-5 years of experience
Maintain and Schedule 24 hour Nursing staff to Company and State Required levels
- Conducted Labor Management Meetings to insure budgeted compliance
- Managed Workers Compensation claims
- Reconciled biweekly payroll for all employees
- Served as safety committee chair
6-10 years of experience
Airspace Manager, managed and scheduled fifteen airspaces throughout the Western United States
- Training Manager and Scheduler for over forty [company name] to include eight Air Defense Alert facilities
- Scheduling Coordinator, brokered arrangements daily with over fifty outside agencies
- Airspace Consultant, subject matter expert for airspace operations within the Western Air Defense Sector
- Spending budget manager, recognized for accuracy by auditors on three consecutive surveillance audits
- Meeting facilitator, routinely compiled data and presented material for customers
- Certified American Red Cross volunteer, actively involved in local fundraising events and disaster preparedness teams
0-5 years of experience
- Maintained and reviewed employee schedules for two Branch Managers, including the deployment of employees to fill last minute requests, call -offs, and special client requests.
- Provided Management support for shared services functions including payroll and accounts receivable processes
- Matched available staff to positions
- Minimized avoidable overtime through effective scheduling strategies
0-5 years of experience
- Independently hired prospective student employees, with focus on employee engagement and retention
- Developed and maintained the schedule for three of Ohio State’s dining locations
- Coordinated communication with over 200 employees
- Implemented GROW, an employee development program, across three of [company name]
0-5 years of experience
- Reviewed and scheduled projects for customer orders; worked with department supervisors to design new projects to fulfill the orders received, increased efficiency, and ensured safety
- Assisted in management of team member allocation to optimize productivity and minimize
- Assessed, defined and promoted reasonable expectations of efficiency for project completion
- Maintained constant communication with the sales staff to ensure consistency across departments
- Audited inventory and ensured all items were tagged clearly for shipping
- Operated the KOMO
6-10 years of experience
- Oversee over 25 major clients to ensure that projects are completed according to federal and city guidelines.
- Increased net revenue by $20,000 + after the first month of being promoted to project manager, with an additional increase of 10% a month.
- Manage executive calendars, coordinated travel arrangements and interdepartmental meetings for upper level management.
- Spearheaded a new, more efficient, and reliable scheduling system.
- Coordinated over 15 inspector schedules daily.
- Trained and supervised employees. Reviewed the performance of assigned employees to insure they adhere to mandated protocols.
- Answered a large volume of incoming calls, transferred and dealt with general inquiries, facilitating communication and projects amongst clients and technicians.
- Assembling and organizing marketing materials, processing invoices and daily spreadsheets
- Data entry of daily fieldwork, environmental reports, researched new laws and proper protocol for testing to ensure client satisfaction.
0-5 years of experience
Managed 30 flex officers in the Phoenix and northern/eastern Arizona regions.
- Responsible for scheduling 11,000 weekly hours across 2 branch managers.
- Managed call-offs, vacations, leave of absences for over 250 officers on daily basis.
- Coordinated training for all posts including specialty healthcare and armed sites.
- Recruited existing officers for new posts as well as interviewing external candidates.
- Managed start-ups and temp service accounts that were both short and long term.
0-5 years of experience
- Answered incoming phone calls
- Scheduled staff according to case load
- Performed various Human Resources tasks: hired staff, conducted initial orientation
- Developed and implemented employee recognition programs
- Prepared personnel files and clinical files to be “survey ready”; and filed all documents
0-5 years of experience
Independently manages, establishes and maintains master scheduling in 8 major cities in TX, NM, AZ and LV. Provides management support for shared services functions including routing – on demand processes. Matches available staff to posts. Notifies staff of critical medical scheduling. Minimizes avoidable overtime through effective scheduling strategies. Contacts and re-deploys staff to fill call-offs. Responds to schedule changes and client requests. Matching medical requisitions to patience data, demographics and blood draws.
- Master scheduling routes for all Phlebotomist.
- Maintaining constant communications with providers on STAT draws and routines.
- Daily spreadsheets created on patient draws, refusals and tube types.
- Matching requisitions too data entry on ICD 9 – ICD 10 codes. (Blood Draws – UA & Stool)
- Communicating with lead Providers, by emailing and phone follow up.
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Scheduling Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
