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6-10 years of experience
Implemented, managed, and maintained a server 2008 Active Directory Environment dramatically improving security and reducing user management cost.
- Designed and implemented a Microsoft SQL 2008 server database greatly improving record keeping and access to records.
- Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.
- Designed, managed and maintained group policies.
- Developed and supported custom backend software for use of job tracking, inventory, shipping and workflow management.
6-10 years of experience
Act as Server Administrator for 20+ Microsoft Servers running Windows Server 2003/2008. Administer all Cisco equipment, including switches, routers, firewalls, VPN, and security appliances. Serve as Microsoft Exchange Administrator for 150+ user accounts. Monitor Solar Winds network. Maintain multiple SQL Servers, Network Monitor Servers, backup servers, Document Imaging systems, GIS, and Web Servers.
- Maintained Sophos Antivirus client / server.
- Installed and managed Sophos email / web appliances.
- Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies. Brought the company and network up to industry standards, ensuring 99% uptime.
- Established central backup solution so backup tapes from 20+ servers were changed once a week versus every day. Consolidated servers and brought in new servers with a fixed rotation schedule.
- Migrated 150+ users from full internal email system with an Exchange Server to Google Apps so all email resided in the cloud. Due to budget restraints, later migrated employees to Office 365.
0-5 years of experience
Maintained day-to-day hardware and application systems focused on providing support to local and remote staff.
- Windows Server administration and maintenance including Active Directory and Group Policy.
- Excellent troubleshooting and customer service skills to quickly meet their needs.
- Oversaw the local configuration of a new server/communications room and installed application servers as well as configured and deployed desktop hardware and software into the new network environment.
- Planned, implemented and tested disaster recovery solutions with department managers from North American offices on an ongoing basis.
- Directed the move of 60 clients’ data and applications from previous company ensuring data integrity and accessibility.
0-5 years of experience
Served as lead network analyst for multiple entities under [company name] management. Coordinated department-wide efforts for infrastructure design, configuration and installation.
- Implemented Microsoft Deployment Toolkit Imaging system to streamline deployment and restoration of workstations.
- Maintained and serviced Dell & HP servers; Lenovo, HP & Dell workstations; Lenovo, Dell & Asus laptops.
- Enhanced Mobile Device Management policy for remote management of handheld devices.
- Analyze and inventory all key network infrastructure assets for planning of corporation wide infrastructure upgrade.
- Maintained and configured SonicWall and Cisco-Meraki network appliances at 20+ sites for intrusion detection/protection, content filtering and remote access.
- Ensured corporate and department objectives were accomplished in accordance with outlined objectives and mission statements.
- Conversion of servers to VMWare ESXi & VMWare vSphere for system redundancy.
0-5 years of experience
As Network Administrator I reported to the Senior Director of IT. I managed the day to day advancement and support of the network and the users.
- Developed department budgets with a combination of best practice options and cost analysis based on business growth and evolving user requirements.
- Recommended hardware and/or software solutions for short and long range goals. Researched options available and implemented.
- Researched, proposed, and implemented a backup to disk system.
- Assisted in the implementation of a Cisco Call Manager solution.
- Successfully upgraded all Citrix Presentation Servers to version 4.5 with miniscule down time.
- Upgraded large industry specific tax software suite from 2004 version to 2008 and overcame all challenges associated with repeatedly skipping version upgrades.
- Brought new satellite office online connecting Carbondale, CO office with main office in Aspen, CO with full network functionality.
- Collaborated in the planning of the new satellite office infrastructure and oversaw or assisted with installation from cabling to routers, switches, and Cisco IP phones. Ordered and setup all work stations, printers, and copiers at new office location.
0-5 years of experience
Responsible for the installation, relocation, configuration, and ongoing usability of desktop computers, equipment, phone systems, and software.
- Supported and maintained LAN/WAN and related equipment.
- Diagnosed and resolved all network related issues.
- Created and made changes to end user accounts.
- Configured end user devices such as laptops/desktops, printers, and shared office equipment.
6-10 years of experience
Responsible for all facets of the network including: design, implementation, administration and troubleshooting.
- Performed troubleshooting of end user security.
- Performed troubleshooting of hardware and software technologies.
- Trained staff on hardware and software technologies.
- Repaired and rebuilt computers.
- Created and maintained Access 2007 database for their seminary.
- Implemented and maintained the media infrastructure.
- Evaluated, recommended, and installed computers, network hardware, peripheral equipment, and software.
0-5 years of experience
Responsible for the installation, configuration, and maintenance of all network infrastructure equipment such as Cisco routers and firewalls and Extreme switches, as well as physical/virtual Windows 2008 servers. Configured and installed all desktops, laptops and peripherals. Active Directory administration. Fibre channel SAN administration. Blackberry Enterprise Server administration. Administered and supported backup and recovery operations. Provided end user support.
- Configured and supported Cisco 2821 series routers in ATM over IP MPLS implementation.
- Implemented 4 site-to-site failover VPNs for geographically dispersed locations.
- Established RADIUS server for VPN and wireless access point authentication.
6-10 years of experience
Conducted network operations in austere environments with up to 48 users. 15 employees were under my charge and we would set up a network with a Satellite terminal to provide encrypted SIPR connectivity, as well as non-secure internet access.
- Performed same duties as above
- Managed a network that provided classified and unclassified communications to approximately 72 users
- Assisted in setting up government laptops for use on the network, as well VoIP (Voice over Internet Protocol) phones
- Oversaw and assisted 15 employees to implement multiple modes of data transmission such as High Capacity Line of Sight, Satellite Tactical Trailer, and Tropospheric transmission
- Managed cryptographic COMSEC devices such KIV-7, KIV-19, and KG-175D for secure, encrypted transmissions of a non-secure network
- Conducted technical, operational and network maintenance training to all subordinates on the network operation procedures
- Managed Cisco Switches and Routers for network operations, utilizing network monitoring tools to optimize network efficiency
6-10 years of experience
Installed and administered servers and desktop workstations, increasing employee’s capabilities on their daily chores. Managed local area network, servers, and communications connections to remote locations, allowing access to information on demand. Trained users on shared server resources, increasing skills and knowledge by an average of 95%. Managed McAfee EPO, Microsoft SMS and ISA servers.
- Assisted office personnel with network and computer problems, provided troubleshooting, and owned issues to resolution.
- Installed, managed Microsoft Systems Management Server and McAfee ePolicy Orchestrator Enterprise Antivirus.
- Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
- Mainteance department ( MIS )
- Programing software about service.
0-5 years of experience
Proficient in troubleshooting and resolving VMware issues in accordance with Sla.
- Ensure capabilities for real-time monitoring of database system details including: stored procedures and performance, and implementation of applicable data is analyzed for efficiency and performance improvements.
- Provides guidance for structuring, implementing, maintaining, documenting and managing overall operational support for database and system activity in a global environment.
- Managed messaging environments for customer in various location using iPhone, Blackberry, and Android devices.
- Manage critical customers incidents, associated to customer communication, activities in Outlook 365, Microsoft Lync
- Administered and implemented Active Directory services and group polices across multiple domains.
- Managed international domain of all servers according to PCI regulations, facilitating automation and documentation
0-5 years of experience
Research, design and implement a secure, reliable, enterprise class wireless network for 100+ retail stores, corporate offices and warehousing facilities.
- Helped develop and troubleshoot implementation of HHP handheld devices to replace existing store scanners.
- Troubleshot and corrected existing warehouse wireless network.
- Helped troubleshoot and implement wireless Cadec transport tracking system.
- Migrated existing warehouse wireless network from Intermec OpenAir protocol to 802.11.
- Drafted security protocols for encryption and data security standards, password policies, data destruction, desktop usage, and approved software lists.
- Migrated company intrusion prevention and detection system from Symantec Raptor firewall to Fortinet solution.
0-5 years of experience
Evaluated performance issues including availability, utilization, and testing of equipment to ensure network performance. Monitored and secured network by complying with organization’s protocols. Implemented and maintained user profiles, environments, directories, and securities for all company interfaces and applications.
- Provided technical support for staff
- Responsible for all software updates
- Diagnosed and resolved technical hardware and software issues
- Developed group policies
- Troubleshoot printers and networks
- Evaluated performance issues including availability, utilization, and testing of equipment; defining network protocols and procedures in conjunction with IT staff and management
0-5 years of experience
Responsibilities included creating users, groups and managing profile using Active Directory Service.
- Installing and configuring and patching Linux, Windows 2008 and Windows 2012 Servers.
- Configuring and Installation of Cisco Switches by implementing VLan over OSPF.
- Configured client workstation consisting Windows Desktop version (XP, 7, and 8) as well as MacBook’s Pros.
- Designed, implemented, and supervised VPN Administration though the process of a VPN concentrator for remote desktop support and administration.
- Installing, upgrading and patching Oracle Database Servers, MS SQL Database Servers over various operating systems.
- Maintained, troubleshooting, and repaired hardware and computer peripherals including Printers, Desktops, Scanners, Wireless devices.
- Designed and implemented and maintain company core Wi-Fi policy and procedures.
- Assisted in configuration of PDX system utilizing VOIP.
0-5 years of experience
Managed IT Help Desk, Electronic Document Interchange and System Administration.
- Balanced vendor engagement, project management and operational duties.
- Maintained accurate records of all maintenance, inventory, and security measures.
- Monitored and tested network performance, supplied statistics and reports to management.
- Configured, tested and troubleshot routers, firewalls, LAN/WAN/VLAN/Wireless network.
- Administered Intrusion Detection Systems, VoIP devices and Active Directory.
- Upgraded and maintained servers, server room infrastructure, desktops and peripherals.
- Participated in on-call rotation including off-hours and weekends.
0-5 years of experience
Network administrator/hardware/software/VoIP support for debt settlement company
- Performed AR/AP functions and created financial reports for management
- Interfaced with the clients to resolve any inquiries or complaints. Audited sales and customer service call recordings to ensure SOP standards
- Wrote sales and employee performance reports in Excel and Word.
- Published web articles for company websites to generate sales leads
0-5 years of experience
Responsible for the repair of hardware/software configurations, support of all laptops, desktops, and servers to ensure full functionality. Installation of network & phone wiring, including Cisco switches and hubs as needed. Also responsible for plant access control system and video surveillance equipment.
- Central contact between this division and Dell; responsible for RMA process and/or equipment replacement parts ordering.
- Installation of network & phone wiring, Cisco switches and hubs as needed.
- Created and installed IOS modifications to block all known “file share” usage.
- Installed and configured new managed CISCO switches (3550’s, 2600’s, & 3600’s).
- Installed and configured Ghost, SUS, and SMS servers.
- Supported Avaya phone system (adds, moves, deletes).
- Selected, negotiated, and managed contracting firm to rewire the entire building w/CAT6 & Fiber.
0-5 years of experience
Administered duties for three state sites. Appointed Lead Technician.
- Managed Help Desk support staff in a 24/7 environment.
- Deployment and administrative experience with Cisco Equipment
- Managed databases and active directories. Supported 300+ employees accessing mail via Microsoft Exchange.
- Scheduled team meetings and project documentation. Set up presentation equipment and video conference.
- Implemented best practices for desktop/laptop, server support.
- Configured and maintained servers, computers, printers, scanners and other equipment.
- Maintain inventory, track equipment usage and monitor condition.
0-5 years of experience
Managed 30 Server/100 user Network with two direct reports.
- Designed application and OS rollout for 1500 PC’s using over 30 applications.
- Designed external company Web Page and managed all VPN connections through Microsoft ISA Server.
- Compiled and organized a common problem/solutions MIS FAQ page on internal Intranet.
- Performance Monitoring and Seagate Crystal Reporting to upper management.
- Offsite-administrator of 32 Windows NT/2002/2003 networks.
- Performed Sarbanes Oxley network auditing of Network, including Active Directory and Wireless Access Points.
6-10 years of experience
Administered servers and network for main office and remote facilities
- Provided technical support for main office and remote facilities
- Installed and troubleshot hardware and software
- Developed and maintained databases and created programs in Microsoft Access
- Administered company Web sites and implemented online databases
- Produced instructional videos, help files, and documentation for end users and provided training
10+ years of experience
Responsible for technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
- Network: Built and maintained a multilayered LAN/Wan, using Extreme switches, Watchguard firewall’s, and Adtran edge routers.
- Phillips Company: Offsite sales office of USDP. Responsible for day to day IT operations and workload for 30 remote workers and 10+ office staff.
- Researched and implemented a Helpdesk ticketing portal to aid in tracking pc related issues and trends.
- Directed program of the pc/server lifecycle. Purchased, set up, maintained, replaced, and recycling of all pc’s and servers.
- Installation of an enterprise wide VOIP phone system.
6-10 years of experience
Administered and supported seven Windows 2003 Active Directory servers, three Windows 2000 servers, two Windows 2003 Terminal servers and two Novell 4.11 servers
- Ran load balancing on Windows 2003 Terminal Servers
- Installed, configured and troubleshot Citrix 1.8, SonicWall 330 Firewall, SonicWall Tele3 Firewall, and Sonic Wall VPN
- Installed, configured and maintained Brightstor Arcserve backups
- Maintained computers and peripherals for 150 users at our Illinois, Indiana and Mexico sites
- Managed Microsoft Exchange Server 5.5 for three sites
- Company products included Microsoft Windows XP, Windows 2000, Office 2003, and Office 2002
6-10 years of experience
Handles technical troubleshooting within a fast paced environment, including system crashes, operator training, network administration and maintenance.
- On call to provide networking/desktop support and perform account maintenance tasks.
- Recognized for teamwork, flexibility and work excellence in providing IT support to staff and guests.
- Implemented complex network design in small office setting ensuring secure use.
- 99.9% network uptime.
- Trained others in use and administration of (BYOD) Bring Your Own Device network environment.
0-5 years of experience
Prove technical support and manage non-secure internet protocol routing network (NIPR), Secure Internet Protocol Routing Networks (SIPR), Combined Enterprise Regional Exchange System (Centrix), and communications issues
- Remotely installed and troubleshot technical issues in timely fashion and in accordance with designated priority as outlined in standard operation procedures (SOP)
- Analyze system requirements, prepared work plans, conducted design reviews, performed validation testing and drafted documentation and conducted training classes.
- Escalation support and following of STIG and Regional procedures
0-5 years of experience
Managed and monitored network and internal/external site communications.
- Active Directory Administrator: Responsible for site maintenance and security for North America.
- Antivirus Administrator: Managed Symantec and Checkpoint corporate antivirus solutions.
- MS Exchange 2003/2007 Administrator: Maintained company email systems for North America. Managed mail flow, SPAM filtering (using Surf Control), pocket PC connections, Outlook support, and security (using Symantec Mail Security) for 1200 mailboxes. Researched and implemented the company Sherpa Archiving and eDiscovery solutions. Co-implemented and maintained an Exchange DR site using Double Take software replication. Project lead for Exchange 2007 migration.
- Manager for three employees. Accountable for day-to-day workload as well as yearly performance reviews.
- MS SMS Administrator: Sole implementation and maintenance of the corporate MS SMS 2003 sites.
- Web security Administrator: Controlled access to external websites using SurfControl. Provided daily access reporting.
0-5 years of experience
Configure, troubleshoot, provide maintenance, install, upgrade firmware, and monitor performance for more than 1500 Cisco network routers and switches on three separate enclaves (unclassified/classified).
- Monitoring, maintenance and modeling support for the Enterprise Spectrum Network Management system using CA SPECTRUM OneClick.
- Add, remove, modify and maintain more than 15,000 Cisco IP phones using Cisco Unified Call Manager Administration.
- Ensure outages and corrective actions are reported to Theater Network Operations Center.
- Documentation and mapping of Network diagrams using Microsoft Visio.
- Configured 802.1x port-based Network Access Control (PNAC) at the access layer and distribution layer, providing an authentication mechanism for devices requesting to connect to the LAN.
- Increased network redundancy and throughput by converting multiple trunk links into individual Port Channels.
- Utilize BMC Remedy for tracking, troubleshooting and resolution of over 500 Tier II/III network-related incidents.
6-10 years of experience
Responsible for 2-11 personnel, all off ship communications, and the ship wide LAN during 12 hour shifts.
- Lead network administrator for more than 10 servers varying from Windows to UNIX.
- Trained new personnel on network administration, telecommunications, EKMS and helpdesk procedures.
- Managed a shipboard helpdesk and completed trouble calls in a professional and timely fashion for 300+ users.
- SharePoint 2003 System architect adept at designing, implementing, customizing, upgrading and migrating SharePoint Portal Sites.
- Experienced in Microsoft SQL Server relational databases, and development/maintenance.
0-5 years of experience
Assisted Network Administrator in IT department with responsibility for managing internal network infrastructure supporting hundreds of users.
- Worked on Micros 9700 Hospitality Management System software and hardware.
- Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and support under stringent deadlines in a fast-paced, 24X7 environment.
- Built workstations and servers; configured laptops; and troubleshot LAN, and WAN access issues.
- Served as Assistant Administrator on major projects and implementations.
0-5 years of experience
Implemented Cisco Unified Communications Manager (CallManager), to improve the quality of voice and video communications. This reduced costs dramatically and also made other activities easier, such as: remote training for staff members, better communication with branches nationwide, better communications with customers and stakeholders, etc.
- Provided QoS to control the traffic of information across the network, by reserving resources, setting priorities to share data, voice and video, and monitoring the performance of the network.
- Provided maintenance to the datacenter, which included Windows NT and Windows Server 2008 servers and also worked setting up and maintaining virtual machines (VMWare). This also included daily back up of the data stored in the servers and databases.
- Firewall configuration and implementation of McAfee to ensure internet security.
- Designed an emergency and recovery plan in case of disaster.
10+ years of experience
Developed and implemented a network system consisting of 6 computers integrated into one server. Conducted network stress tests and software capability tests by maximizing software traffic using more than one computer. Maintain company’s computers, software updates and installations, as required.
- Designed network from the ground up when company started in 2001
- Trained employees on software and hardware use
- Assisted in customer relations acquiring customers for business
- Assisted in daily, weekly accounting and payroll tasks
0-5 years of experience
Created and maintained our WSUS server
- Managed the IT Department
- Oversee and assisted in the conversion from Fiserv to Symitar
- Supervised and support the Help Desk ticketing system
- Maintained the Active Directory
- Installed and supported the servers
0-5 years of experience
Responsible for installing and supporting network hardware, software, and applications for PC’s, laptops and servers
- Implement ideas that enhance the effectiveness of technologies for users
- Performed preventive maintenance on workstations, laptops and servers
- Responsible for network evaluations, troubleshooting various network problems and implementing software and hardware upgrades
- Provided escalated IT support including hardware troubleshooting, backup and recovery, email support and application support
- Setup and maintained LAN connections and wireless networks
- Scheduled, coordinated and deployed server updates and preventative maintenance
- Evaluate the needs of the company regarding purchase of new computer equipment
0-5 years of experience
Configuring and installing network infrastructure and telecommunications systems
- Configured CISCO switches, GSM Gateways, call centers and telephone systems
- Lead a team of six technicians on planning and implementing the installation of a call center system
- Provided full system support and maintenance
- Fulfilled administrative responsibilities such as dealing with vendors, clients and providing training for call center agents
- VHDL (VHSIC Hardware Description Language)
- Asterisk (Open source PBX based on LINUX OS)
0-5 years of experience
Constructed virtual infrastructure including virtual pooling and machines in a VMWare environment.
- Created new user accounts and virtual machines as needed.
- Maintained active directory and exchange as well as virtual systems in an environment that included Microsoft Server 2008 machines and VMWare VSphere 5.0, with Wyse end terminals.
- Installed setup and maintained the office helpdesk software, SysAid, to allow for a quick resolution of office network issues.
- Troubleshoot and repair user application, hardware, and server level issues.
- Install, Upgrade And repair office applications such as Microsoft Office, QSHR reporting, CCE.
0-5 years of experience
[company name] was a nationwide network of approximately 60 inbound and outbound call centers. The network hub was located in Rosedale Maryland. As a Network Administrator with Answernet Networks I maintained and troubleshoot all network related issues to include local telecom and system related issues.
- Maintained and troubleshoot multiple VM platforms across 12 ESXi machines.
- Managed user and station profiles through an Active Directory environment
- Managed and performed backups of corporate IMAP email accounts
- Performed software updates on Spectrum hardware
- Performed needed changes to LAN environment to include but not limited to: joining and removing operator stations to the domain, troubleshooting station outages, troubleshooting user profile issues, imaging operator stations using Novell imaging software
- Created and maintained up to date documentation of pfSense firewall build
- Managed and troubleshoot pfSense firewall rules to maintain security continuity
0-5 years of experience
Provided network administration support for business owners managing business networks.
- Worked with Active Directory, Exchange servers, SBS servers, and Hyper-V setups.
- Managed servers on a daily basis, 2008r2, and 2011 SBS 2012 r2 servers monitored logs fixed errors. Desktops, laptops and printers.
- Setup new accounts in Active Directory (AD) and exchange 2007 and 2010
0-5 years of experience
IWATSU PBX and voicemail networks Programmer
- Network administrator of server 2003 and XP workstations as well as printers, scanners, and fax
- Implemented VoIP system with various WAN providers.
- Provided network wiring for voice, data, and video in larger healthcare facilities and individual customer sites.
- Designed VoIP systems and provided ongoing training and support of state of the art voicemail and communication devices, i.e. Smartphone technology.
0-5 years of experience
Work on a team of four system administrators to support over forty business networks from ten to fifty users
- Responsible for securing networks for businesses that do not have security practices in place
- Configure and maintain Dell SonicWalls for clients and manage them using Dell GMS
- Implement site-to-site VPN’s using IKE, DES, and SHA for authentication and encryption
- Actively optimize networks to run more efficiently to maintain 100% uptime
- Multitask between issues in a fast paced and constantly changing environment
- Write procedures to improve troubleshooting and increase operational efficiency
0-5 years of experience
The company was one of the largest refrigerated warehouses in the country with racked spaces leased for storing food such as meat, fruit and vegetables.
- The network included multiple wireless routers and the vendors used a fat-client application to connect to the hosted application on the company’s server
- The industrial level scale used the network to send data to the main server
- The fat-client applications’ communication established through an RRAS console
- Provided support and maintanence for the network infrastructure
- Windows 2000, Windows XP, McAfee AntiVirus, Outlook Express, Email Contacts, connecting a legacy Novel network to the Windows
10+ years of experience
- Resolved hardware, software, and application problems for networked, computer systems, and other resources
- Monitored computer workstations, servers, and application databases for performance and resource utilization
- Reported hardware failures to the appropriate vendors via telephone or on-line systems
- Trained end-users in operating systems, computer language, applications, utilities and hardware operation, one-on-one, in-person and using remote desktop technology
- Analyzed problems, and designed technical solutions for enterprise or specific end-users
- Helped design and transition to a far more efficient, less expensive, backup, archive, and disaster recovery system in a multi-location, geographically diverse organization
- Organized and lead hardware and software training classes (video conferencing, newly adopted enterprise applications)
- Provided one-on-one help with smart phones and useful apps (iOS, Android)
- Created technical documents and training materials for end-users
0-5 years of experience
- Managed team of 70-120 employees and contractors responsible for IT in past 10 years. Recruit, hire, train and supervise staff, or participate in staffing decisions.
- Managed an asset management inventory project that covered over 1700 Lowes Store utilizing over 100 techs from various agencies all over US.
- Provided a store/customer perspective/assessment, of current technological capabilities for the identified stores.
- Addressed and resolved Project issues and identified solutions to meet productivity, quality and customer goals.
- Ability to work with multiple customers, and able to build and maintain effective team and customer relationships.
- Managed project plans to meet target deliverables.
- Provide users with technical support for computer problems.
0-5 years of experience
- Installed, configured, and managed Exchange 2010, Exchange 2013, SharePoint Server 2013, Lync Server 2013, Dynamic CRM Server 2011, and a File and Print Server on Windows Server 2012 using Hyper-V.
- Performed weekly backups and test recovery procedures using Veritas and Microsoft backup solutions.
- Installed and managed SysAid asset tracking and management system.
- Configured Cisco Aironet WAP enterprise wireless infrastructure.
0-5 years of experience
- Identified and stabilized business critical infrastructure during aggressive growth within the company.
- Managed and mentored IT staff to provide business focused support in a high demand environment.
- Provided immediate expert level support to business services including but not limited to application and web development, high volume call center platform, compliance inquires, and infrastructure spanning multiple geographic locations.
- Supported virtual and physical data center that provides hosted applications to internal and external business partners.
0-5 years of experience
Implements new hardware installations for company LANs across ten cities and maintains each topology
- Expert in terminating fiber patch and MM runs from workstations to IDF and MDFs using Corning kits
- Monitors and resolves issues if Wi-Fi access points go offline by either physical connection or reboot
- Builds new runs to patch panels, layer 2 and layer 3 switches for LAN expansion
- New installation and part replacement for network printers and routinely cleans units per PM schedules
- Works diligently and professional using field trade tools and with any level of supervision
0-5 years of experience
Manage Server 2003, server 2008, server 2012, Exchange 2007, Exchange 2010 and Exchange 2013 environments, Lync 2010, Lync 2013
- Administrate Terminal Server and Hyper-V environments
- Deploy Laptops, Desktops, Thin Clients and printers
- Install patch panels, network drops, rack mounted servers, server racks and components
- Provide remote support to customers with issues involving Microsoft office 2003, Office 2007, Office 2010, Office 2013, Gmail, In-house application, web browsing software, Apple products, VPN clients, and web applications
- Create and manage support documentation for IT systems
- Provide onsite support for projects, network issues, etc.
10+ years of experience
To provide helpdesk support to students and staff in maintaining a smooth flow of information from user machines to the network/servers.
- Maintaining a network of about 1200 plus users. Responsible to create their network accounts, assign network permissions and provide them support with their IT needs.
- Constantly looking for new techniques and technologies to be more efficient and productive.
- Providing help and support to users on different databases running on our servers.
- Maintaining an inventory of the computers and other technology items and troubleshoot/repair these devices if needed.
- Maintaining a backup strategy of all databases running on different servers to secure sensitive data.
- Arranging for the required technologies for students/teachers in class rooms, library media center and computer labs.
0-5 years of experience
Performed duties as Network Administrator including troubleshooting and repair of hardware, software and communication equipment.
- Compilation and analysis of monthly reports including Trend Analysis and Efficiency Reports
- Maintain operational NETSEC in a SCIF environment.
- Conducted training to incoming personnel as well as inter-department cross-training and briefing.
- Perform administrative duties including monthly counseling, scheduling, and maintaining training records.
- Enforced compliance with organizational standards including security protocols and Standard Operating Procedures.
Network Administrator Duties and Responsibilities
From our analysis of job postings, Network Administrators perform a variety of duties in their quest to keep computer systems working properly. Key responsibilities frequently include the following:
Maintenance Network administrators examine the day-by-day performance of the organization’s network and back up its data. They also install network hardware and software and teach people to use it.
Troubleshooting Whether the whole server goes down or an individual is having difficulty accessing email, the Network Administrator examines the problem and uses his or her expertise to rectify the situation.
Ensuring security Network Administrators add users, deal with passwords, delete old accounts, construct firewalls and take other protective measures to ensure data isn’t compromised and unauthorized users cannot gain access to the system.
Evaluating Network Administrators look at data to figure out how well the system is working and accomplishing needs. Findings may result in them seeking improved methods/equipment and consulting with vendors.
Network Administrator Skills
While a love of computers and technology is at the heart of becoming a Network Administrator, a variety of other qualities are also central to developing into a top-notch professional. Network Administrators should be thorough in their work and committed to security in order to protect information. They also must be persistent problem solvers capable of drawing from their knowledge in both traditional and creative ways. Employers seek Network Administrators who excel at things such as:
- Adapting to situations, since problems don’t always follow a textbook format
- Attending to details in order to maintain efficiency and spot potential pitfalls
- Handling problems calmly because leaders and employees tend to get irate when technology goes awry
- Strategically analyzing situations (such as “Is it just one person who is having trouble logging on or multiple employees? Do those affected have anything in common, such as the same type of devise or geographic location?”)
- Juggling multiple tasks as needed
- Prioritizing job responsibilities to ensure the most essential matters get handled first
- Aspiring to stay on top of the field through additional training as needed since technology oftentimes changes quickly
- Communicating in language that non-tech people can understand
- Working well with others to understand problems, acquire pertinent information, assign tasks and keep those affected updated
Network Administrator Education and Training
Most Network Administrators hold a bachelor’s degree or higher. Common majors include computer network and systems administration, computer science, information science, computer engineering and electrical engineering. Employers sometimes require Network Administrators to get a certificate showing their competency with a specific product, such as Microsoft or Cisco. Hands-on experience also grabs a hiring manager’s attention, so an internship can pay off significantly when searching for a job. Since technology advances quickly, Network Administrators should plan on continuing their education throughout their career.Employers will often pay for these classes and conferences.
Network Administrator Salary
The median annual salary for Network Administrators, categorized by the BLS as “Network and Computer Systems Administrators,” is $79,700. Network Administrators in the 10 percentile earn about $48,800 a year, and the highest paid make in excess of $127,600 a year. Network Administrators in Maryland, District of Columbia and New Jersey make the highest median salaries in the U.S. – $106,000, $96,290 and $94,870, respectively.
Network Administrator Resources
We checked the Web to find the top industry resources to help you explore a career as a Network Administrator. From relevant books to industry groups, this list offers plenty of sources of helpful information.
Excellence in IT: Achieving Success in an Information Technology Career by Warren C. Zabloudil – For people looking to rise to the top in the field, this book offers advice on subjects such as keeping up with new developments, combating stress and offering top-notch service.
Network Professional Association – The website for this group contains a plethora of resources for Network Administrators of all career levels, such as insightful interviews with successful Network Administrators, articles on topics of interest, job listings and assistance in finding your local chapter.
Networks and Systems Professionals Association – Another great reference point for prospective Network Administrators is NaSPA’s website. The group has been around for more than 30 years and continues to advance with the times, just like technology itself.
Association for Women in Computing – Since 1978, this organization has been helping women advance their computing careers. Mentoring, networking and continuing education are among the topics covered on its website.
Technology Jobs Network – With more than 118,000 members, this LinkedIn group contains a variety of computer professionals who likely can answer your questions about becoming a Network Administrator or steer you in the right direction.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
