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Network Technician Resume Samples
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0-5 years of experience
Provide network and desktop support for a medium-size banking institution with $380M in total assets. Analyze user needs and recommend appropriate hardware/software solutions. Support high security banking applications, MS Active Directory, and MS Server 2003 including tape backup and general replication.
- Researched and negotiated with vendors the purchase of software and hardware technologies to ensure network projects were managed and successfully completed.
- Led deployment and integration of software applications throughout a Wide Area Network (WAN) in supporting information processing and security requirements for the organization.
- Performed network and desktop support for 150+ users across 7 remote locations, identifying and resolving issues to ensure minimal business disruptions.
0-5 years of experience
Installed, troubleshot, and supported all peripherals attached to a customer’s network infrastructure
- Provided on-site assistance to end users pertaining to the installation, troubleshooting, and support of their computer applications and network devices
- Completed monthly preventative maintenance on all network related equipment installed on-site including tracking anti-virus, backup, and WSUS statuses
- Compiled and maintained network documentation when performing network assessments
- Assisted in developing long term strategies and capacity planning for meeting future business technology needs
- Assisted in the development, implementation, and installation of large technology projects
0-5 years of experience
Provided network monitoring and triage for both corporate and system networks. Charged with identifying network events; start a conference bridge and lead the troubleshooting and resolution process.
- Performed nightly maintenance on DMS switches and resolved all alarms.
- Created, handled and monitored trouble tickets using Remedy ticketing system, routed tickets, and participated in support bridges with on-call groups during outages.
- Acted as a point of escalation to the customer during outages.
- Charged with analyzing the configuration of all network TDM and VOIP based equipment.
- Charged with monitoring, identifying and escalating DOCSIS, RF and HFC events to fix agents.
- Handled monitoring network events during and after installation and configuration of the switches and routers.
6-10 years of experience
Lead implementation team rolling out 270 systems to 26 different departments
- Trained new employee on systems, software, and services
- Volunteered overtime during major viral outbreak to mitigate spread and user downtime
- Created system for imaging desktops and laptops cutting implementation time by two-thirds
- Completed wireless network survey and installed wireless access points
0-5 years of experience
Deployed wireless access points throughout the campus and dorms to ensure stable wireless connectivity
- Troubleshoot and resolved technical issues with operating systems, hardware, software, and network connectivity
- Tagged departmental wireless access points, providing them with full network connectivity, and user configuration
- Ensured that all devices met security standards in regards to encryption, management, and protection prior to connecting them to the network. Activated physical network connections in supported WCMC data closets
- Managed all assigned work using ticketing system. Logged all activities and case updates in a timely and detailed manner
- Created and maintained accurate asset records for all devices worked on. Updated and managed IP address assignments in database
0-5 years of experience
Served as a member of an 8 person team, responsible for providing first level support in a large, mixed network environment with over 2,500 users
- Troubleshot network connectivity issues, routing, DNS, DHCP, authentication, ACLs, etc.
- Maintained the latest patch/firmware builds across all managed network devices
- Provided technical assistance to new and contracted employees/technicians
- Replaced end of life hardware, including servers, switches, routers, WAPs, firewalls, workstations, etc.
0-5 years of experience
Opened and assigned service tickets for datacenters in Salt Lake City and Las Vegas while closing out tickets and troubleshooting software and hardware for systems in two Phoenix area datacenters
- Updated Linux OS platforms, software configurations, RAID arrays, network specs, etc. for various
- Coordinated with other on-site teams with HP, McKinstry, PayPal, and TeraData for broader site
- Participated in on-call rotation 24/7 for mission-critical eBay downtime issues or during peak traffic
0-5 years of experience
Routinely handled help desk support and remote support tasks for over 80 clients and 400 end users on a daily basis.
- Documented all work and related tasks onto an online ticketing system
- Created and organized guidelines and device lists all computer and software support for client sites.
- Worked with an internal high-level support team for server and network troubleshooting and maintenance
- Managed and installed network solutions and research projects for various clients
0-5 years of experience
Responded and responsible for every assignment tasked in the field
- Utilized computerized and electronic devices to trace any problem in the field
- Investigated the cause of problems and implemented the best solution, also kept rigorous preventive maintenance to ensure decreased issues and down time
- Documented the inspection and repair and reported the documents for fast-acting solutions
- Attained “Excellence in Service Award” and Society of Cable Telecommunications Engineers Certification and Membership
0-5 years of experience
Responsible for monitoring DeCA’s worldwide network including Commissaries and server sites, utilizing CIC Precision Network software.
- Investigated WAN circuit outages and worked with multiple commercial carriers (AT&T, Verizon, and Sprint) as well as Government entities (DISA) to resolve issues. These include but are not limited to Frame Relay, Point to Point and MPLS circuits.
- Supported off site LAN’s working with end users to determine and solve various network performance issues.
- Supported WLAN’s including Access Points, Hand Held Terminals, Wireless PC’s and Wireless Registers.
- Generated Store Network Downtime Report and Daily Report that was to be presented to Network management.
0-5 years of experience
Maintained existing networks and detailed project plans to build new networks according to specifications and requirements.
- Provide network consulting and support for over 800 users.
- Installed, configured, and trained users on use of firewall products.
- Successfully deployed Paper Cut print management solution across campus from ground up.
- Project managed many network projects including network upgrades, and network maintenance
0-5 years of experience
Configured and maintained over 70 laptop/desktop PCs
- Conducted comprehensive test plan of devices and installed them as part of plant wide network upgrade
- Expanded network through the addition and installation of Cat5e and fiber optics cable
- Formulated various reports and forms to meet departmental needs
- Created work instructions and documentation as part of department knowledge base
0-5 years of experience
Provided daily installation, support and management of hardware/software for Ethernet LAN, Wan using Cisco 2600 series switches and routers.
- Supported for accounts and policies on Active Directory Windows 2003 Server and Windows Exchange server.
- Provided helpdesk support for 375 end users using company’s proprietary ticketing software.
- Maintained a total calls 15 to 20 per day.
0-5 years of experience
Implemented network connectivity at client locations.
- Managed LAN of up to 250 users.
- Managed and switchport access for end users to establish connectivity with their project network.
- Configured ACLs to establish network boundaries and security.
- Utilized OSPF routing protocol configured to 5 areas.
- Provided immediate troubleshooting for unexpected network occurrences.
- Planned and scheduled network downtime for maintenance.
0-5 years of experience
Responsible for configuring Air Force Satellite Communication Network (AFSCN) resources in support of day-to-day operations.
- Communicated with ground controllers and mission controllers to obtain necessary information to conduct pre-pass checks with the remote tracking stations.
- Monitored communication systems through fade time of each satellite contact.
- Performed troubleshooting with high-level sense of urgency.
0-5 years of experience
Maintained and supported one floor of the Nortel Networks, Inc., Sunrise building. Became the lead support technician for all front end and middle tier Oracle applications. Assisted the Oracle support team with current issues and tested new fixes for the software.
- Provided technical support for approximately 1600 users as part of a technical support team and was personally responsible for over 250 employee’s hardware, software, and network connectivity
- Supported all standard and some non-standard hardware and software within the organization
- Assumed three other major duties within organization: Deployment of new computers , Network data cabling and troubleshooting, and large printer support.
- Responsible for most of the Oracle troubleshooting for the Pegasus, Pegasus II, GPSM, Business Objects, and some EDM applications in the Sunrise building and also home based users
- Customer follow-up to ensure proper issue resolution
- Created and validated custom computer configurations for customers
0-5 years of experience
Configured, installed, and maintained network infrastructure of over 35 campus buildings and two data centers
- Interacted with students, faculty, and staff to troubleshoot and resolve network-related issues via a campus-wide ticket-based support system
- Coordinated campus wireless initiative including deployment of more than 1100 access points in two months
- Developed internal and external documentation of network diagrams and security procedures
6-10 years of experience
Supervised network technicians in regard to network protocol and procedures.
- Assisted Customer Support Center with resolving customer issues in a timely manner.
- Monitored Network of over 5000 devices, including routers (Cisco and Mikrotik), switches and access points
- Responsible for Creating and updating tickets regarding network status.
- Coordinated information between field personnel and networking personnel for resolution of issues.
- Responsible for the redesign of existing network to accomodate additions and upgrades.
0-5 years of experience
- Created accounts for network user applications on Active Directory and assigned appropriate rights to users.
- Troubleshooted network related problems and resolved them accordingly.
- Resolved user inquiries on systems operation and access problems. Diagnosed system hardware, software and operator problems and helped users by instructing them about proper usage
- Performed upgrades and updates of network hardware and software and performed wiring of network connections.
- Updated and maintained records of network configurations and procedures
- Created new and updated existing Standard Operation Procedures documentations for various processes.
0-5 years of experience
Tasked with the process of imaging both PCs and servers with Windows and Linux.
- Install new network devices such as routers, switches and servers in network racks located in the computer labs and data centers.
- Updated the Hughes terminals with the most recently created software to be tested by the software engineers.
- Ran and terminated RF cables for Spectrum Analyzers
- Administered updated hardware to PCs and servers such as RAM, hard drives and optical drives as needed.
- Ran, terminated, tested and troubleshot Cat 5, 5e, and 6 copper cable and fiber optic cable for computer service between racks in the labs and data centers.
- Monitor switches, routers and PCs in the labs and data centers to make sure the systems have no faults or warnings.
- Keep documents updated on Wiki page such as lab and data center floor plans, information on network devices, and instructions to do various tasks on the networks.
0-5 years of experience
Installing, relocating, removing various types of Wired and Wireless network equipment and cabling
- Perform tasks of installing and terminating cables along with labeling and testing in support of engineered network infrastructure work packages
- Provide network connectivity for daily and planned mass user moves
- Interface with support groups and customer to resolve network issues following appropriate procedures.
- Provide break/fix support for networked and stand alone devices
0-5 years of experience
- Resolved 611 escalated problems regarding to voice (1xRTT, CDMA), data (3G, 4G LTE) and mobile device issues
- Committed to providing premier network technical support globally
- Troubleshooting local and roaming issues related to Verizon Wireless network
- Analyzed and generated resolution of customers’ impacting faults on Verizon Wireless network
- Provided help desk support via telephone communications with end-users/clients
- Resolved average 300 system performance trouble tickets per month efficiently and accurately
0-5 years of experience
Worked with other IT technicians in installing, repairing, and maintaining workstation/server environments
- Maintained multiple corporate LANs and VLANs including daily monitoring for system failures, performing daily data backups and network performance tracking.
- Built networking systems following guidelines and protocols set by the client’s needs
- Monitored and implemented network security through software and group policy management
- Installed patch cables, routers, switches, and network printers on multiple levels of scalability
- Install, configure, and repair VOIP phone systems (particularly the Allworx system)
6-10 years of experience
Responsible for Level 2 network and PC support along with accompanying moves, adds, and changes for approximately 1,000 PCs across 20 locations all on enterprise network.
- Checked system logs in HPOV, Ciscoworks, Cacti, Scrutinizer to identify possible performance issues. Resolved or referred to appropriate support personnel.
- Configuration changes to Cisco routers and switches.
- Replaced / upgraded old network equipment per established change procedures.
- Replaced failing switch components.
- Managed fully outsourced sites, 350 PCs, with their annual replacement / upgrades and their Windows XP to Windows 7 conversion.
- Installed, configured and maintained laser and label printers.
- Performed troubleshooting on network hardware failures to resolve issues.
- Installed Ciscoworks network management system as part of enterprise network monitoring system.
0-5 years of experience
Supported computer hardware, network applications, DVR’s, Serial Devices, VoIP and wireless technologies.
- Scheduled and performed hardware installations, maintenance and documentation in house and off-site.
- Worked at industrial marine locations and at high elevations including ladders, scaffolding above 20 feet.
- Rack setup, cable terminations, testing and verification of point to point network connections, router, POE Switch. Moves, adds and changes for Cisco VoIP end-users.
0-5 years of experience
Creates and implements tech solutions/project plans supporting five staff agencies with a $250 million annual budget.
- Monitors, maintains and configures internet protocol routers/switches/wireless/virtual private network devices
- Troubleshoots performance degradation and performs configuration management on 14 thousand networked devices.
- Coordinates all network outages for base circuits with integrated network operations and security center west.
6-10 years of experience
Provide helpdesk support for over 500 pc users (local and remote). Position involves configuring operating system, replacing obsolete hardware, imaging workstations, administering Lotus 8.5 and Lotus 6.5 e-mail systems.
- Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems, and other various problems and requests.
- Perform on-site analyze, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
- Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
- Take incoming phone calls and emails from users regarding Lotus Notes Administration. Includes installation, user management and updates. Problem solving.
- Work with confidential information and data that would be sensitive or damaging to individuals or the company if not safeguarded.
- Work with end users and department heads to identify and document required network service levels.
0-5 years of experience
Maintained and supported one floor of the Nortel Networks, Inc., Sunrise building. Became the lead support technician for all front end and middle tier Oracle applications. Assisted the Oracle support team with current issues and tested new fixes for the software.
- Provided technical support for approximately 1600 users as part of a technical support team and was personally responsible for over 250 employee’s hardware, software, and network connectivity
- Supported all standard and some non-standard hardware and software within the organization
- Assumed three other major duties within organization: Deployment of new computers , Network data cabling and troubleshooting, and large printer support.
- Responsible for most of the Oracle troubleshooting for the Pegasus, Pegasus II, GPSM, Business Objects, and some EDM applications in the Sunrise building and also home based users
- Customer follow-up to ensure proper issue resolution
- Created and validated custom computer configurations for customers
Network Technician Duties and Responsibilities
The type of organization a network technician works for will determine the exact roles and responsibilities they take on. Based on job listings we analyzed, a network technician’s duties typically involve:
Designing Computer Networks A key part of a network technician’s role is designing and installing smooth-running computer networks, connections, and components, in addition to testing systems and implementing updates. This is to ensure that the company’s computer system works efficiently and effectively for smoother business operations.
Troubleshoot System Failures When issues occur, it’s the network technician’s job to identify the fault and highlight bottlenecks so that the network can resume working properly for long-term efficiency. This involves inspecting the LAN infrastructure and fixing any bugs.
Test Software Network technicians evaluate the performance of the network and find ways to improve it for maximum efficiency. They also test and configure software and repair hardware and devices. This involves organizing upgrades and maintenance checks while still enabling staff to complete their own work.
Back Up Data Network technicians are responsible for ensuring that the organization’s information is secure at all times, so they perform regular data backups to make sure that minimal data is lost if a problem occurs.
Provide Technical Directions Network technicians provide clear technical guidance and direction on computer systems and network usage to departments and teams within the company.
Network Technician Skills and Qualifications
Network technicians should be good interpersonal communicators with extensive computer and database knowledge and a proficiency with industry tools. Typically, employers will require either an associate’s or bachelor’s degree in computer science or information technology, as well as the following skills:
- Communication skills – network technicians work with people across the company, so strong communication skills, both written and verbal, are necessary in order to explain complex information to people who may not have knowledge of networking systems
- Problem-solving skills – this role requires diagnostic abilities and problem-solving skills to identify issues and find solutions to a range of network problems
- Computer and software proficiency – as network technicians work closely with computers, database systems, and different types of software, a thorough understanding of how computers work is important
- Critical thinking – network technicians use critical thinking to solve complex issues with hardware or computer networks
- Dexterity – network technicians carry out manual repairs and tests, so a high level of manual dexterity and the ability to use hand tools is crucial to the role
Network Technician Education and Training
The minimum requirement to become a network technician is an associate’s degree or a postsecondary qualification, but some employers may prefer candidates to have a bachelor’s degree in computer science or information technology. Technical institute degrees or certificates are advantageous, as is proven experience in a similar field. CCENT/CCNA qualifications are often strongly preferred. Work experience is valuable in this profession, as is the ability to demonstrate a strong knowledge of how computer networks function.
Network Technician Salary and Outlook
The median annual salary for network technicians is $46,000. Network technicians in the 10th percentile earn around $31,000 a year, and the highest paid earn close to $70,000 annually. Some employers have a bonus structure in place with this role. The majority of companies provide benefit packages that include medical coverage and dental insurance. The Bureau of Labor Statistics predicts that this sector will grow by 6 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you develop a successful career as a network technician:
The TCP/IP Guide – this guide covers the TCP/IP protocol suite and will appeal to those new to the industry. It features over 350 illustrations and hundreds of tables to help readers understand this complex topic
Network Warrior – author Gary Donahue takes an in-depth look at the whole network infrastructure, from hypothetical situations to routers and telecom technologies, making this book a must for anyone embarking on a career in IT
Technibble – with over 6,000 members, this LinkedIn group for computer professionals is a great place to discover new techniques, learn from other people’s experiences, and network with others in the industry
Network World – this site is dedicated to the latest trends and updates in the networking industry and is almost guaranteed to have the answer to any potential question about firewalls, routing, or servers
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
