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0-5 years of experience
Accountable for the overall safety, quality, financials, production, schedules, inventory, resources, and customer satisfaction. Sets expectations and establishes project management objectives. Creates safety incentives to ensure safety awareness to minimize workers comp claims. Fleet management.
- Managed a $20 million/year revenue
- Created a 44.3% job margin average within first year as Director
- 23% EBITA year to date
- From 2013 – 2014 increased profits by 19.3%; $2.7 million more than 2013
- Created one of the most successful teams in the nation
- Developed a training program which helped establish a salary band
- Designed and developed a database to capture all aspects of each site within the project
- Successfully achieved and outperformed monthly goals
- Produced job margins of 50% and greater
0-5 years of experience
Built strong relationships with clients resulting in exceeding sales goals and receiving corporate recognition
- Top two in sales at this high volume, high traffic location
- Assisted Store Director with events, staff meetings, reporting, interviewing, etc
- Supported Store Director in team motivation and training
- Helped maintain inventory levels
- Minimized shrinkage by supporting Loss Prevention
6-10 years of experience
Provided supervision and leadership to professional and paraprofessional staff.
- Managed a budget of $5.0 million in local, state, and federal funds.
- Authored substance abuse treatment, prevention, and intervention requests for proposals in accordance with city legal guidelines.
- Revised and streamlined the program’s procurement and delegate agency monitoring systems.
- Developed and implemented a performance indicators and measures system.
- Served as the project director and principal investigator on state and federal grants.
0-5 years of experience
Doubled the campus census within first 60 days.
- Positioned campus for and successfully completed an ACCSC reaccreditation site visit.
- Completed and successfully executed 2014 operating budget.
- Conducted Town Hall meetings and Lunch with the Director meetings with students to improve morale. Spearheaded “The Experience” initiative to improve student and employee morale.
- Hired and trained: Director of Admissions, Director of Education, Career Services Coordinator, Faculty and Support Personnel, Administrative Support Personnel.
0-5 years of experience
An insurance software solutions company that develops illustrations and hypotheticals for insurance companies.
- Re-designed and re-wrote entire website, created press releases, and managed all facets of successful 100+ client conference in Las Vegas.
- Managed media and accountable for all communications, including press releases, product data sheets, corporate overview, brochures, and sales flyers.
- Introduced major products, created an industry news section, and identified Search Engine Optimization (SEO) terminology to drive
- Developed brand awareness campaign, ensured print and online consistency, and drove marketing messaging across all communications.
- Monitored profit and loss and cash flow to determine changes to cost and production.
6-10 years of experience
- Designed and implemented market expansion to include 25 remote field sales offices nationwide.
- Instrumental in increased production from 50 new applications a month to 800+ new applications monthly enterprise -wide.
- Designed and created National Sales Training program within FNP, and traveled to each market to standardize and increase effectiveness of this training program.
- Recruited all new sales managers and incubated each new market for no less than 90 days.
- Pioneered, “standardization of the virtual ISO world†within the Visa Mastercard payment services industry.
0-5 years of experience
Led and directed overall management, development and direction of projects. Ensured adherence to company standard operating procedures (SOPs), good clinical practices (GCPs), privacy laws, regulations, and high quality standards. Reviewed monitoring and site management plans. Actively engaged in strategic planning activities and translation of strategy into operational plans. Managed group of 9 professionals.
- Provided input into department SOPs to make certain that applicable regulations and industry standards were followed.
- Addressed HIPAA issues to pave the way for analysis of fatal adverse events.
- Co-led integration work stream for projects moving to new parent company and ensured that timelines were met or exceeded.
0-5 years of experience
Responsible for all business systems supporting Trading Operations including Client, Account, and Delivery Instructions Systems. Direct report of the GMRT business head who manages all operational systems through collaboration with business executives and technology support partners.
- Managed Project managers aligned to support systems, over 60 in headcount, both on and offshore with a $16mm development and initiative budget. Hired and developed frontline and bench talent.
- Implemented new processes, technology infrastructure, and technology solutions through close collaboration with technology support teams and Trading Ops Senior managers. Met negotiated management agreements on time and in budget.
- Retire legacy Bank and Merrill Lynch Reference data systems in favor of a unified platform delivering real time service interface to trading systems for Account, Instructions, and Regulatory/Compliance data.
- Liaise with technology partners in moving to the new reference data infrastructure.
0-5 years of experience
Leading a staff of 28 in support of [company name]’s Core Claims processing system, Amisys Advance Release 6.3.2. Running in a UNIX environment on HP Blade Servers. The application is built around MicroFocus COBOL, SQL, JAVA and Oracle 11.2.0.3 database.
- Lead and assist with requirements gathering, overall interface design, problem solving and support where needed, working closely with business leads, software vendors and staff developers.
- Organize, plan and assign IT resource for various projects.
- Assist with the negotiation and execution of software/hardware vendor contracts.
- Directed teams during new insurance product implementations including Commercial HMO, PPO, Self Funded, Medicare and Medicaid. Built key implementation checklists to ensure all surround code was modified properly.
- Maintain third party IT vendor relations including DST Health Solutions, Axiom TranSsend (EDI Gateway), McKesson Claims Xten, OptumInsight (HSS).
- Participate in development, promotion and hiring of IT resources. Encouraged and led the hiring of many recent college graduates.
- Promoted to Program Director in May 2011 and Director in July 2012
0-5 years of experience
Cultivated and managed partnerships with more than 30 Northeast broker/consulting organizations while also managing a portfolio of over 25 accounts including 2 division-leading clients.
- Raised client volume/market share 16% in 2 years, (+22,000 lives covered; +$22 million revenue) by building trust with key producers and leveraging those relationships to gain a foothold in the market.
- Grew and retained $12 million profit; increased profitability 13%. Increased margin $1.9 million through new sales initiatives.
- Earned “Guiding Principles Award” and “stretch performer” acknowledgment, 2006, for outstanding cross-functional collaboration and achievement in divisional sales and client retention. Met stretch bonus targets across all metrics including retention, growth, budget and client satisfaction (96.2%).
0-5 years of experience
Led strategic development of go-to-market strategies including product positioning, creative direction, promotion, sales and channel enablement, and vendor management initiatives for a leading manufacturer, wholesaler, and retailer.
- Optimized marketing spend by analyzing monthly/ quarterly ROI of multi-platform campaigns; resulting in a 59% increase in lead generation and 23% increase in sales.
- Continuously identified and executed new opportunities for growth through negotiation of strategic partnerships with key business partners and media outlets designed to maximize customer acquisition goals.
- Traveled internationally to facilitate negotiations with C-suite executives and senior leadership of existing and potential vendors, presenting AF’s value proposition as an innovator in kitchen & bath distribution and marketing.
- Orchestrated the implementation of CRM from research and discovery through development, delivery, and performance analysis – with up to 40 dotted line reports across sales, marketing, and IT.
- Managed contact database integrity by implementing standard checks in order to maintain accuracy and properly identify customer profiles.
- Managed a team of 5 direct reports and identified performance metrics for all marketing campaigns including: print advertising, website development, e-commerce strategy, email marketing, search marketing, display media, social media integration, and event management.
- Worked closely with executive board to identify and source sales and business development talent for wholesale and retail divisions as well as visual merchandisers and industrial designers.
0-5 years of experience
Regional Field Director / Field Organizer
- Established 5 field offices; managed staff and volunteer voter outreach activities
- Coordinated GOTV activities with local partners: unions, local democratic parties, community groups, and elected officials
- Advanced surrogate events and managed crowd building, and media controls
0-5 years of experience
Managed all academic and operational aspects of Cooperative Nursery School
- Developed curriculum to include team building, social skills and to actively engage students
- Utilized a variety of classroom management techniques, addressed individual learning styles and abilities, used positive reinforcement, and taught self-guided problem solving skills
- Conducted Parent/Teacher meetings to address special needs objectively
- Provided consistent parent communication via email, newsletters, daily interactions and phone conferences
- Advocated for students at CPSE meetings
- Collaborated with Executive Council, Board, and Assistant Teacher to assure efficient and effective operations
- Coordinated open houses, back-to-school night, and monthly meetings and managed school fundraisers
- Conducted all staff interviews
0-5 years of experience
Coordinated the maintenance of this 170 bed facility.
- Safety Director. Trained staff in fire/disaster drills.
- Maintained federal, state and local Building codes.
- Ensured proper operation of heating, cooling, plumbing and environmental systems.
- Reinstated Safety program.
- Planned monthly fire/disaster drills. Handled TELS program.
- Documented budget spend-downs.
- Worked with OSHA to obtain 60 new electric beds for facility.
0-5 years of experience
Promoted from Senior Copywriter to Associate Creative Director to Creative Director
- Co-managed traditional creative staff of eight
- Launched Brand Dialogue, the agency’s first interactive division
- Earned the Promo Pro award for best Financial Promotion in North America
6-10 years of experience
Previously held roles as Associate Director, Research Manager, and Senior Research Associate
- Lead Customer Experience and Marketing research practice. Advise the largest electric and gas
- Serve as product owner for the team, responsible for setting and prioritizing the team’s deliverable
- Responsible for hiring, training, coaching, and managing direct reports; support the team’s
- Present [company name] research at internal and external industry conferences
- Serve as Lead Content Coach with the aim of maintaining quality assurance of [company name]
- Authored more than 60 reports and managed several of [company name]’s flagship market research
0-5 years of experience
Completing monthly inventories and interpreting the data to the Profit & Loss Statement each month.
- Placing the order for the truck to ensure great product quality and understanding how it affects the overall profitability of the restaurant.
- Completed time being the director for the front counter, catering, and drive thru; setting goals and how to achieve maximum profitability while building great guest experiences.
- Placed in charge of security, repair, and maintenance to ensure the restaurant is running at it’s full potential and not affecting our guests and staff.
- Currently working as director in the kitchen and learning the systems in place to adequately serve the best product possible to out guests.
0-5 years of experience
Researched commercial real-estate properties for possible businesses
- Coordinated the work of the various divisions. (5 departments, over 400 employees)
- Assisted in budget planning and control.
- Managed employees’ training.
- Coordinated equipment purchases and installation.
0-5 years of experience
Establish patient experience service models, best practices and process improvements throughout the hospital as the leader of the accommodative service improvement council, liaison with Ambassador Services department and member of operational excellence project teams.
- Create standards of quality through Press Ganey and HCAHPS measurements.
- Direct and manage the Customer services program in all surgical centers at HSS with 18 FTE’s and 60 volunteers
- Direct and manage the Language Program at HSS with 5 employees and currently 4 volunteers
- Chair and Lead a Joint Commission Patient-Centered Steering Committee that consists of 10 HSS Leaders
0-5 years of experience
Responsible for full operations of two buildings, one specializing in dementia care, the other assisted living. Responsibilities include budgeting, staffing, payroll, recruiting, staff development, orientation, educational programs.
- Supervision of all nursing and direct care staff including licensed and unlicensed personnel
- Responsible for performance evaluations on employees, issuing progressive disciplinary actions, conflict resolution.
- Interfacing with family members, residents and health care providers on a daily basis.
- Marketing the community to hospitals, physicians, long term care facilities, etc.
- Facility was formerly Alterra Assisted Living, purchased in 2003 by Juniper Partners
0-5 years of experience
Create and implement a full schedule of life enriching activities engaging 50 assisted living residents and 24 memory care residents, many with a full scope of physical and mental disabilities
- Supervise assistant who works primarily with the memory care residents in the structured programming I assign
- Fill the role of the Executive Director every sixth weekend. These duties include staffing, supervision, sales and marketing, resident and family relations
- Drive a 15 passenger bus on outings
- Create and publish monthly newsletter
- Resident and family relations and advocacy
- Recruit, train and supervise volunteers
- Signature Moment Award – Third Quarter 2014
- Signature Moment Award – Fourth Quarter 2014
- Signature Moment Award – First Quarter 2015
0-5 years of experience
Manages the Center in conformance with all state and local regulations and Tutor Time policies and procedures.
- Responsible for opening and closing the Center.
- Effectively resolves problems related to management of the Center or seeks appropriate assistance from the Director and/or District Manager.
- Maintains administrative records for the Center.
- Prepares and forwards required reports as designated by the Director or District Manager, such as weekly statistics each Friday.
- Recruits, interviews, hires, and trains staff to maintain proper staff/child ratios, as directed by Director.
- Ensures that up-to-date records of each child are maintained.
0-5 years of experience
Manager program personal by providing direct supervision to department heads which include a superintendent, residence manager, bookkeeper, administrative assistant and associate program director. Ensure that quality supervision and support are provided to full program staff that consist of 25 staff members.
- Responsible for assuring that program services meet the contract requirements of HIV/AIDS Services Administration (HASA), Department of Homeless Services (DHS), the Department of Mental Health (DMH) and the Veterans Administration.
- Manage program budget, expenditures, and rent collection
- Design, develop and market program services.
- Manage program services for consistency and quality.
- Manage community and governmental relations.
0-5 years of experience
Have moved up quickly in Wham where I started as an editor and have been trained to assistant director and director. Been able to take on more demanding responsibilities and pressures.
- As an editor I use the footage captured by photographers to creatively display the story that is being told in the fast paced environment of live television.
- As an assistant director I organize and make graphics and assist the director throughout the show.
- Direct the morning/weekend news shows. As a director, I punch up the cameras, videos, and graphics on air. Able to delegate tasks and oversee the show and others work. I also help plan out the show and how it is going to look.
- This has helped me improve my skills in multi tasking, communication, organization, and paying close attention to detail to make sure the show runs smoothly.
- Work with adults with intellectual disabilities to improve their interactions with the community.
- Provides supervision, training and direct assistance based on each individual’s service plan.
- Help promotes positive behaviors and interactions with all individuals.
0-5 years of experience
Founder and Managing Director of this professional advisory firm, which provides M&A advisory, strategic consulting, product market development, and corporate development services to corporations, private equity firms, and hedge funds.
- Specialize in Media, Financial Technology, Capital Goods/Industrial Technology, Data and Software, Healthcare IT, Data Center technology and IT, Business Information, and Energy.
- Completed 8 transactions and numerous consulting assignments.
- Advisor to Gold Frontiers, Merchant Power Partners, Autism
0-5 years of experience
Lead and train others to lead the musical worship for the worship service
- Lead the worship team
- Work in a team relationship with the Director of Technical Ministries (Audio, Video, and Lighting)
- Communicate with the Lead Pastor on a regular basis
- Cooperate with the Board, and Staff to enrich the sound ministry and promote cooperative relationships among its people in ministry
- Participate in staff meetings and training as well as special training events
- Establish a creative planning team to design worship services and special creative elements
0-5 years of experience
Executive Producer-Director, “BTV TOP STORIES” (Daily newscast)
- Supervising Producer, “BTV Sunrise News” (Daily Morning show)
- Executive Producer-Director, “BTV This Week” (Weekly newscast)
- Executive Producer-Director, “BTV Urban Living” (Business Talk show)
- Executive Producer-Director. “BTV Youth Today” (Weekly magazine – talk show)
- Supervises news content and flow of news program especially during live shows
- Conceptualizes strategies to improve news programs
- Produces/directs live and taped talk shows.
0-5 years of experience
Conduct tours, greet families, and help them with any concern.
- Assisting the director in running the day-to-day operations of the center and also filling in for the director when necessary.
- Maintain records of the building’s administration in accordance to federal, state and local laws, prepare summary reports for the center, process inspection and accident reports, be familiar with the procedures of reporting suspected child abuse to child protective services, handle all issues and concerns from parents, handle parent/teacher conferences and conduct center tours with parents.
- Supervise for teachers and staff.
- Hire, terminate, and train staff.
- Ensure performance goals are met and set.
0-5 years of experience
Transform 115 CMS K-TAGS into regulatory compliance with NFPA 101 and NFPA 99
- Re-design, develop and sustain alternative regulatory action plans for EC, LS and EM
- Provide pro bono and gratis Safety presentations to the local communities senior citizens
- Sovereignty invoked to award job to Native American
0-5 years of experience
Supply direct support to Sr. Director in Merchandise Planning System Development
- Monitor and control heavy daily calendaring for Sr. Director
- Maintain daily calendaring logs with all Sponsor/VP’s and Steering Committee members along with all weekly/monthly statuses and other meetings
- Help protect daily work time used to highlight time management to ensure quiet and refocusing time
- Maintain inbox, prepare correspondents, and keep items up to date for Sr. Director
- Manage day to day tasks and light calendaring for 5 Managers that comprise a team of 90+ individuals
- Manage team expenses, prepare and submit Sr. Director expense reports monthly
- Deliver team support where needed and assist with daily ad hoc tasks for Sr. Director and team
- Experienced in managing and coordinating travel arrangements and rental needs.
- Ensured all new hires were properly on boarded including system access, computer, phone, cube ordering and security access
0-5 years of experience
Establish profitable and cost effective sales programs. Develop and implement sales plan for all profit centers
- Direct selling effort of sales and reservation
- Ensure customer satisfaction
- Maintain communications with Regional and Corp. staff
- Monitor competition
- Build shoulder season of group and corporate business
- Develop and promote trade and consumer sales programs, packages, etc.
- Develop budgets, projections and implementation plans for each market segment
10+ years of experience
- Director, managing the daily functions of the Georgia Pre-K Program and the daycare
- Acted as an Assistant Pre-K Teacher; providing children with an educational experience.
- Print Operator, printing credit card statements for various companies.
- Provide customer with the best quality of service by the guidelines of the organization.
6-10 years of experience
Creative Director for an integrated marketing solutions company.
- Responsible for creative on $16M automotive account
- Hands on Creative Director
- Strategic and tactical able to perform multiple roles
- Direct client contact
0-5 years of experience
Promote [company name] thru PR and attending various events
- Director of our St. Louis chapter
- Work with disabled veterans on a daily basis
- Organize and process students with instructors
- Provide logistical support
0-5 years of experience
- Promoted to Personal Training Director in eight months
- Oversee training department
- Member servicing
- Fitness evaluations
0-5 years of experience
Human Resources/ Safety Director
- Talent acquisition and retention and employee development
- Benefit administrator
- Workman’s Compensation claim management and loss control/risk management
- Scheduling services
- Resource management
- Health & Safety program development, management and employee training
0-5 years of experience
Moved onto the Managing Director role of a 20+ employee strong brand, communications and technology firm after serving as the Strategic Relations Manager for one year.
- Lead and manage client engagements as senior account director and responsible for overall client
- Responsible for account growth, staffing, client satisfaction, prioritization of all deliverables and ensuring quality of work meets agency standards and client objectives
- Coordinate the agency’s Strategic Outreach plan working hand in hand with the Marketing head to promote and position the company the brand innovation marketplace and enhance the agency’s
- Provide Brand Strategy services through, formulating positioning, differentiation, and outreach
0-5 years of experience
Managing Account Books, Recording Day Totals
- Staff Schedules, Vacations/Sick Days
- Writing Inventory and Stock Room
- Problem Solving Skills
- Hiring Staff and Evaluating Staff
6-10 years of experience
Manage a department of nineteen
- Recruit, select, hire, and evaluate Food and Nutrition Staff
- Provide on-the-job training of new associates and on-going for all associates
- Maintain allotted food/nutrition budgets and understands the PPD basis for food cost
- Conducts weekly staff meeting
- Plan, develop, organize, implement, and direct food and nutrition activities
- Prepare weekly department work schedule
- Review dietary complaints/grievances and report to Executive Director
- Coordinate dietary needs with Nursing and Consultant Dietitian
- Review daily menus making substitutes when necessary
- Order and monitor food supplies and equipment for food preparation and service
0-5 years of experience
- High volume of telephone and e-mail with students and staff
- Recruit and counsel prospective students through admissions
- Assist the Senior Director of Admissions
- Conduct tours of the campus to prospective students
- Plan and execute employee and campus events
- Direct all high school presentations and promotional materials
- Organize local career and college fairs
10+ years of experience
Provide strategic direction to the Global Wealth Management Operations Training and Communication Group charged with the design, development and implementation of internal training, leadership development, and communication support to call centers, branch and national operations, as well as documentation/dissemination of policies/procedures.
- Guide development of effective leaders through strength-based training targeting team and individual strengths that positively impact leadership performance: leader influencing skills, communication skills to improve efficacy in managing difficult conversations, and customer interaction skills to create, develop, strengthen and heal customer relationships.
- Interface with senior management to set direction for enterprise-wide training deliverables. Direct curriculum development, including facilitator-led instruction, e-learning, and communications development and delivery support.
- Create career development maps and performance criteria for all operations staff. Set direction for managers to create and implement instructionally sound, reference-based solutions that effectively promote learning and on-the-job performance improvement for all Morgan Stanley personnel.
- Manage professional development of curriculum developers, facilitators and quality specialists.
- Oversee online knowledge base design, development, delivery and maintenance.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
