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How to Format a Shift Manager Resume
Ever wondered how to shift a recruiter’s attention from employment gaps or mishaps to your best qualifications? The answer lies in the format of a resume.
Depending on the resume format you choose, you can organize your resume starting with your top skill set or career highlights. Regardless of your experience or lack of it, you can still create a mesmerizing resume!
Choosing the right format will depend on your experience level. Job seekers with experience can rely on the chronological resume format to start with their steady work history as a focal point. While candidates with career gaps, students or entry-level candidates can show off their skills and volunteer work with a functional resume format.
Let’s take a look at two instances where you can use the chronological resume to show a long work history, or highlight skills and knowledge by using a functional resume.
Chronological Resume
- 16 years in workforce
- 2 years at this job
- BS Business Management
Work Experience
Shift Manager, Arbys
February 2021- Present, Bogart, GA
- Look after the operational and managerial duties and functions.
- Supervise the work of other staff members, and organize the stocks and other important equipment.
- Assist the expert team members and managers to recruit new employees for enhancing the local fast food business.
Functional Resume
- 3 years in workforce
- 2 years at this job
- BS Management
Professional Skills
Service Skills
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurants and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Ensured proper cleanliness was maintained in all areas of the bar and front of the house.
Cash Flow Skills
- Established budgets and liaised with vendors to effectively manage cash flow.
- Pioneered invoice financing, supervised cashiers and audited daily operations.
- Cut out inefficiencies and kept track of inventory consistently.
Shift Manager Resume Samples
No results found
0-5 years of experience
Responsible for early 1st shift management of a $40,000 a week store
- Looked after the operational, and managerial duties, and functions
- Supervised the work of other staff members, and organized the stocks, and other important equipment
- Assisted the expert team members, and managers to recruit new employees for enhancing the local fast food business
- Looked after the company policies, and procedures, and ensured high standards of customer service
- Supervised the cooking zone, maintained the hygiene of the restaurant for health and safety regulations
0-5 years of experience
Take customer orders and depressed keys of multi-counting machine to simultaneously record order and compute bill.
- Selected requested food items from serving and storage areas and assembled items on serving tray or in takeout bag.
- Learned how to solve and resolve customer problems from a trained manager.
- Maintained an orderly eating serving area.
- Served cold drinks, using drink-dispensing machine, and using milkshake or frozen custard machine.
- Made and served hot beverages, using automatic water heater and coffeemaker.
0-5 years of experience
Scheduled and directed staff in daily work assignments to maximize productivity.
- Monitored inventory personally.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
0-5 years of experience
Maintained compliance with the CCC Act, IRS CTR laws and departmental & company policies and procedures. Handle and resolve complex customer problems, complaints and inquiries.
- Experienced in developing strategic partnership, good leadership and motivational skills. Developed strategies to reduce expense and communicated results to Senior Management.
- Processed wire transfers, foreign currency, credit applications and bank/travelers checks.
- Prepared monthly and quarterly cash/chip requirements forecast and performed budget variance analysis.
- Responsible for doing monthly audits, analyze financial metrics and support the Director of Finance with monitoring and analyzing the annual budget and forecast.
- Supervised a staff of approximately 25-30 employees, proven experience leading a team to meet individual and team customer satisfaction goals.
0-5 years of experience
Assist customer complaints and/or concerns in a friendly manner while still enforcing company principles and maintaining professionalism.
- Ensure everyone follows the company’s guidelines, policies and procedures.
- Responsible for delivering outstanding customer service, assigning duties, development of team members, inventory management, labor and cash handling.
- Ensures restaurant compliance with established safety and sanitation procedures and all Federal, State, and local regulations (child labor laws, wage and hour, etc.).
- Negotiated with suppliers for rebates, bill-back and price-off contracts based on buying amounts
- Oversaw and led back-of-the-house and assisted in front-of-the house training
- Coached, taught and developed other line cooks
- Oversaw daily operations; opened and closed the restaurant
0-5 years of experience
Assisted to promote restaurant sales and recommended improvements.
- Provided optimal level of services to all guests.
- Ensured compliance to all environment and safety practices
- Monitored and resolved all issues of food quality and service
- Coordinated between the back-end and front-end staff
- Supervised up to 20 employees per shift
0-5 years of experience
Led new hire orientations, trained new employees, and responsible for adhering to disciplinary actions, resolving grievances, and terminations
- Monitored employee performance by conducting daily evaluations to ensure facility ran efficiently and effectively while providing guidance, feedback, and encouragement
- Ensured operational productivity goals were achieved by prioritizing assignments, problem solving, and directing the workforce in an ever changing warehouse environment
- Attended daily meetings with Senior Management and General Manager to report all productivity, attendance, and daily operations.
0-5 years of experience
Expertly, train, manage 22 employees, and 3 supervisors on the daily operations and mechanical
maintenance activities of the steel producing procedures and company’s policies.
- Create, manage, and monitor weekly schedules and increased employees safety awareness,
- Control and supervise spending budget in excess of 3.0M, create an environment of trust and respect,
- Repair and troubleshoot equipment malfunctions; interpret blueprints, schematics, and technical
6-10 years of experience
Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
0-5 years of experience
Welcomed customers, took food orders, and offered information regarding menus.
- Operated cash registers and received cash from patrons. Exactly counted and provided change to customers as necessary.
- Ensured appropriate food handling procedures were followed, when making food, including stocking, storing, wrapping, labeling, dating, rotating, and checking temperature of products.
- Helped in locating, reconciling and confirming the correct of transactions, and operate equipment with secondary electronic processing.
10+ years of experience
Managed a restaurant with multiple associate and orders
- Handled an accurate cash amount over $8,000
- Translated duties and obligations to the crew
- Adapted to circumstances and problem solved
0-5 years of experience
Prepare ingredients before lunch and dinner services. Always arrive early and have ingredients 100% ready before the start of service.
- Keep pizza topping containers refilled during peak dining hours.
- Maintain clean and organized workstation. Overall, restaurant has a 99% sanitation rating.
- Perform nightly inventory for daily paperwork.
- Manage the employees for the shift, and provide consistent customer service duties throughout the night.
0-5 years of experience
Ensuring guest satisfaction and overall excellent restaurant performance from each crew member on each and every shift.
- Complete all shift assignments with use of the pos systems.
- Begin and end shift with accurate safe amount each shift.
- Supervise all cash handling and enforcing all cash handling policies.
- Maintain superior store cleanliness and organization each shift.
- Train, Supervise, and Motivate all employees reach 100% Guest Satisfaction.
0-5 years of experience
Promoted from Crew member to Shift Manager within 7 months of working with the company
- Responsible for overseeing mid shift and closing shift of 6 or more employees
- Influential in addressing complaints and resolving issues to maintain customer satisfaction.
- Performed daily audits and bank deposits, and handled all labor, counts and tracking of supplies
0-5 years of experience
Stared as Crew, promoted to Crew Trainer in August and then to Shift Manager in
October.
- Supervise team members in order to ensure quality of service.
- Supervise kitchen activities to ensure quality of food.
- Assist in Inventory Management and Food Safety duties.
- Investigate and resolve complaints akin to food service and quality.
- Manage cash registers and restaurant cash safe.
- Received Outstanding Class Contributor Award during the Introduction to
0-5 years of experience
Kitchen Manager for morning shift from 11am to 10 pm
- was responsible for buffet placement in club at 5pm Monday-Friday
- Was responsible for night/morning close out and daily deposit.
- was responsible for training of new employees
- Created a $13,000 revenue and sales increase in the first six months of employment.
- was responsible for inventory and sales management
- was responsible for managing accounts to be paid weekly/ monthly
10+ years of experience
Took care of customers, cleaned lobby, and cleaned the equipment
- Managed the crew members by helping them get the job done in a timely matter
- Making cleaning assignments for the crew and making sure they get completed
- Missed only 2 days of work
0-5 years of experience
supervise a staff of ten, make sure store is operating effectively and ready for revenue
- Train, coach and mentor staff to ensure smooth adoption to our brand visitors
- Maintain high standards of customer service during high-volume, fast-paced operation
- Provide effective measures in maintaining customer satisfaction in response to customer inquiries, solving problems, and sales goals
- communicate with vendors regarding back orders availability, future inventory and special orders
- Handle currency and credit transactions quickly and accurately
0-5 years of experience
Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
- Follows and direct others to follow store policies and procedures for operational flow at each station.
- Evaluate staffing levels to ensure proper accountability during each shift.
- Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.
- Train and on-board new Team Members on both front- and back-of-house procedures.
- Lead and manage shifts while acting as manager-in-charge of store.
- Responsible for the overall shift operations, sales performance and execution
0-5 years of experience
Responsible for opening the restaurant and do required paperwork for the rest of the day, made sure that all crew came into the shift well groomed and ironed.
- Responsible for assisting in observing and training team members on all policies and procedures, while ensuring efficiency.
- Manage my shift; made sure all shifts throughout the day that needed to be filled were taken care of before the end of my shift.
- Maintain a neat and organized work environment, while ensuring the safety of customers, employees and equipment is the top priority.
- Assured that no money is missing from registers as well as the store safe.
- Floor/Kitchen Manager, made sure all food was thrown away once it reached the holding time limit
- Responsible for making sure that all breaks/lunches were given out at the proper time and all done before my shift ended.
0-5 years of experience
Communicated clearly and positively with co-workers and management.
- Resolved guest complaints promptly and professionally.
- Worked well with teammates and openly invited coaching from the management team.
- Took initiative to find extra tasks when scheduled duties were completed.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Took initiative to find extra tasks when scheduled duties were completed.
- Managed a big inbound of calls on queue.
- Monitored random calls to improve quality and minimize errors.
0-5 years of experience
Promptly and empathetically handled guest concerns and complaints.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Performed all position responsibilities accurately and in a timely manner.
- Strictly followed all cash, security, inventory and labor policies and procedures.
0-5 years of experience
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations
6-10 years of experience
Provide exemplary customer service to all customers
- Complete shift tasks in an efficient and effective manner
- Work collaboratively with my team to ensure customers have the best experience
- Awarded Employee of the Month, November 2010, June 2013
- Take control of the safe in the store, along with money
- Leadership skills to have my team coordinate and collaborate with each other
0-5 years of experience
Evaluate, manager and maintain a safe work environment for all staff member and warehouse workers
- Provide feedback and coaching opportunity to all staff members
- Help associates with any help that they may need
- Follow all HR and loss prevention procedures and policies
- Assist Site Manager in recruiting, training, and developing a successful shift manager, Admin Coach, Lead Coaches and focus coaches
- Manage all aspects of warehouse operations in Site Manager’s absence
0-5 years of experience
Train, and lead the crew throughout a given shift to maintain quality as well as the brand standard.
- Follow trends to decide how much food and supplies should be ordered and prepped for the given day.
- Cook food for guests while providing the highest quality customer service.
- Moderate experience with structured query language (SQL).
- Advanced fluency in Microsoft Windows, Mac OSX, and moderate fluency in Linux troubleshooting.
- Strong telecommunication and email customer support.
6-10 years of experience
Ensured quality and production standards on all machines (SGP and AIB standards)
- Safety team leader (5 years)
- Supervised 30 – 40 machine operators and assistants
- Independently ordered and inventoried packaging supplies for entire plant
0-5 years of experience
Manage a team of 15-20 employees
- Organize and count inventory nightly
- Handle all cash in store and make deposits daily
- Serve customers in a positive way, aiding with any concerns
- Allocate shift duties, ensure everyone follows all safety procedures and assist with the development and training of the team
- Answer 40-50 phone calls per day in a fast paced customer
0-5 years of experience
Cash management: Opening and closing out registers daily, Prepare, verify, and transport deposits to the bank, verifying check, refund slips, credit card receipts, and keeping the change drawer and safe balanced.
- Create weekly outdated product log and returns.
- Verifying that all sale signs and price tags are displayed correctly every week.
- Daily price changes and “cycle counts”
- “Balance on Hand” verification of the entire store once a week.
- Watch for and recognize security risks and theft, and know how to handle the situation.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
0-5 years of experience
Manage all activities on the production floor with direct focus on Safety, Quality, production daily goals, objectives and shipment dates
- Directly supervise up to 30+ employees, motivate, train and lead through servant leadership
- Coordinate with Maintenance and Process Engineering on production needs
- Drive the importance of product flow, 5s standards, lean manufacturing, kaizen and kanban methodology
- Interviewing and hiring of potential new candidates and leadership position(s)
- Manage PTO request, Netchex (Time card tracking), overtime and scheduling of shift needs
- Review and coach employees bi-annual with the emphasis on productivity and needs for improvements
- Write and distribute employee evaluations on an annual basis
0-5 years of experience
Cataloged inventory of the kitchen and merchandise supplies.
- Composed the facilities inventory orders with the other shift manager in order to keep the store maintained.
- Managed the front end including customer service relations.
- Substituted in the kitchen during high volume business hours.
- I accounted all the registers and recorded all the sales made for my shift.
- Coordinated daily production for up to 8 employees.
0-5 years of experience
- Trained and motivated staff
- Maintained a healthy working relationship with employees
- Resolved customer complaints accordingly
- Made crew schedules weekly based on labor chart
- Perform administrative activities such as scheduling.
- Preparing reports at the end of each shift/week.
- Ensuring that employees adhere to the company’s policy and uniform standards.
- Completed ServSafe class in March 2014.
0-5 years of experience
Provide excellent customer service at global corporation. Shift manager duties include:
- Run shifts according to corporate timing and quality guidelines
- Train new crew members on cash register, food preparation and serving procedures
- Run cash register and ready bank deposits
- Role model for all employees and interface with store manager
0-5 years of experience
Supervise crew members in every phase of product preparation and customer service, including portioning, wrapping, and cleaning.
- Provide employee training according to company guidelines and cross-train employees so they are able to perform multiple functions
- Assist in handling of all money and bank deposits in a safe and responsible manner
- Completed Oberweis Shift Manager training program
- Assist employees by getting involved in daily operations, making product, cleaning, and taking orders
- Create and maintain a positive work environment
- Communicate with other team members about product quality, product shortages, and customer comments
- Maintain cleanliness and sanitation of store
6-10 years of experience
Responsible for assisting in the daily operation of the facility and ensuring compliance with company policies and procedures
- Assist in driving sales throughout the facility as well as providing supervision, training and development opportunities to our management staff and hourly associates.
- Ensured employee satisfaction and overall well-being which in turn resulted in a more productive work day, reducing over-time costs, and lowering turnover.
- Responsible for time keeping, and accurate reporting of such, of the employee’s working hours in this facility.
- Work closely with the store manager to properly understand his role, responsibilities and expectations of both the management and hourly employees.
0-5 years of experience
Recognized for maintaining great teamwork, labor and food costs, and minimum maintenance.
- Exercised independent judgement and decision making abilities
- Currently in training to become Assistant Manager
- Demonstrated ability to maintain composure and work efficiently in a fast-paced environment
0-5 years of experience
Completing daily and weekly staffing schedules according to expected business volumes.
- Responsible for all cash management during the shift.
- Actively participate in training programs to maintain and acquire additional job knowledge and skills.
- Monitoring staff performance during a shift and addressing any shortcomings.
- Directing employees through their daily routines.
- Strong knowledge of organizational structure, workflow, and operating procedure.
0-5 years of experience
Cash Handling: Take cash responsibly and match daily cash in drawers with sales at day end and closing
- Supervise production line operation in accordance with plant policies and procedures.
- Train and coach production line employees as well as conduct employee performance reviews.
- Responsible for quality control while operating within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
- Communicate with other Shift Supervisors and Plant Manager.
- Make end of night cash balances and make bank deposits.
0-5 years of experience
Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
- Conduct and attend all regular shift meetings as well as other related property meetings.
- Maintains an appropriate level of community affairs involvement.
- Manager on duty while the shift manager was on their days off, vacation, etc.
- Solve any issues with team members that were on my shift when the shift manager is not present.
- Conducted a weekly manager report that was sent to the shift manager and the director during their absence.
0-5 years of experience
Development, motivation and leadership of diverse crew (60+ employees) in a fast paced and challenging environment
- Required to respond to unique customer demands and inquiries
- Additional responsibilities included tracking and management of inventory and funds
- Training included completion of leadership, communication and workplace safety classes
0-5 years of experience
Assist guests and think critically to solve any problems that arise
- Delegate roles to other employees to maintain guest satisfaction and salon cleanliness
- Maintain a professional environment while building rapport with guests
- Complete all tasks given by store manager
- Resolve guest problems and focus on the needs of the guests in polite, professional manner
- Communication skills between owner, store manager, other employees, and guests
- Proficient in customer service and product sales, maintaining above 5.0 PTA sales goal
- Responsibilities including filling out guest paperwork, giving discounts when applicable, making decisions when it comes to guest problems, handling cash drawers at end of the night, maintain relationships with guests so they feel welcomed each time they visit the salon
0-5 years of experience
Assist guests and think critically to solve any problems that arise
- Delegate roles to other employees to maintain guest satisfaction and salon cleanliness
- Maintain a professional environment while building rapport with guests
- Complete all tasks given by store manager
- Resolve guest problems and focus on the needs of the guests in polite, professional manner
- Communication skills between owner, store manager, other employees, and guests
- Proficient in customer service and product sales, maintaining above 5.0 PTA sales goal
- Responsibilities including filling out guest paperwork, giving discounts when applicable, making decisions when it comes to guest problems, handling cash drawers at end of the night, maintain relationships with guests so they feel welcomed each time they visit the salon
6-10 years of experience
Supervise daily boiler operations of a 14 member crew
- Ensure safety and perform safety audits to ensure compliance
- Execute work orders
- Track and enter hours to ensure accurate payroll
- Resolve scheduling conflicts and review crew attendance
- Support the generation of electricity for plant operations
6-10 years of experience
Ensure each customer has an enjoyable experience while in the store.
- Handle all customer concerns and complaints.
- Complete a variety of cash management tasks throughout my shift.
- Coach and train partners on new menu items and productivity methods.
- Place product orders and maintain an accurate record of inventory.
- Delegate tasks to partners in order to keep the store running smoothly.
- Ensure all equipment is in proper working order and if not, call in a
0-5 years of experience
Develop Enthusiastically Satisfied Customers All of the Time
- Maintain Quality Store Operations
- Demonstrate and ensure all company policies and procedures are followed
- Follow inventory stocking and recording guidelines
- Assists store manager with accounting and banking responsibilities
- Records and account for store fund while running my shift
0-5 years of experience
Respond to and resolve employee and customer concerns, complaints, and disputes
- Provide exceptional customer service to ensure an enjoyable experience
- Delegate tasks and duties to associates
- Handle reconciliation of all drawers, safes and armored car transfers
- Manage lottery machine and cash deposits
- Order retail inventory to maintain proper stock levels
0-5 years of experience
Promoted from crew to management at the same store.
- Leading and assisting crew and other managers.
- Delivering excellent customer service at all times, with a smile.
- Working through problems in the store with equipment, staff, and upset
- Handling money, such as maintaining the safe and keeping all drawers at the correct dollar amount.
- Making [company name] a fun and enjoyable work place.
6-10 years of experience
- Supervise and provide training for employees
- Payroll preparation, bank deposit preparations
- Create a friendly environment and prompt service to patrons
- Build satisfied customer relationships
- Maintain and repair of equipment
- Reliable and hardworking – working an average of 30 hours per week while a full time student
0-5 years of experience
- Leading employees to strive to be the best in quality, productivity, accuracy & hospitality
- Demonstrating & teaching various procedures for food safety handling
- Cashier/drive thru experience
- Basic cleaning duties including opening & closing of the store/food prep
- Outstanding customer service
6-10 years of experience
- Effectively manage an entire crew individually or work as a team with fellow management staff
- Entrusted with the handling, counting, and recording of cash and credit transactions for daily sales
- Handling customer complaints in a respectful, timely manner while providing them with a friendly, enjoyable experience
- Communicate effectively and efficiently when asked questions by customers or coworkers
- Work successfully in a fast-paced, stressful environment
- Uphold workplace rules and ethics
Shift Manager Duties and Responsibilities
A shift manager’s duties will vary from restaurant to restaurant depending on its location, size, hours, and cost, but some central tasks are almost always part of the job. Our analysis of job postings reveals that prospective shift managers should be ready to do the following:
Monitor Staff Besides scheduling hours and assigning tasks, shift managers keep an eye on how others are performing. They offer guidance and feedback in order to help the employees do their jobs better, and they take responsibility for terminating if improvement doesn’t happen. When employees have questions, they know they can turn to the shift manager for assistance. If interpersonal conflicts develop between staff members, the shift manager works to resolve matters.
Upkeep Facility A clean, well-maintained facility attracts customers and promotes safety. Shift managers stay aware of their surroundings and take action as needed, such as refilling napkin holders, assigning someone to clean up a spill, or hiring pest control. They also ensure the building and its workers comply with health and fire regulations, such as keeping exits clear and observing proper food storage techniques.
Maintain Operations When a crowd is unusually large, a staff member calls in sick, or the kitchen is getting behind on orders, shift managers pitch in to keep operations flowing. Actions might include running a cash register, delivering orders, refilling drinks, or cleaning tables.
Interact with Guests When a visitor is dissatisfied with an order, the shift manager steps in to rectify the problem. Shift managers also may check in on diners to ensure everything is going well and to thank them for coming.
Report Keeping the general manager and other higher brass informed about activities, inventory, and ideas is part of being a lower-level leader. Shift managers also may keep track of budgets and expenses, attend meetings, and assist in hiring new employees.
Shift Manager Skills and Qualifications
From the patience to deal with hungry customers to the clear communication needed to help the staff understand directions, shift managers possess admirable interpersonal skills. Other abilities that contribute to getting the job done include:
- Leadership – Shift managers raise morale, make decisions, and confidently guide staff under their supervision
- Teamwork – Collaborating with others to boost performance ultimately leads to happy patrons and increased profits
- Physical Requirements – Working at a food establishment often involves being on one’s feet for many hours at a time; some employers require the ability to lift and carry 30 – 50 pounds
- Multitasking – Adjusting to ever-changing demands and prioritizing tasks is par for the course
- Reliability – Showing up on time and maintaining proper dress etiquette set the tone for the staff
Shift Manager Education and Training
There are no minimum educational requirements to become a , though most possess a high school diploma. Upscale restaurants often prefer candidates with some post-secondary training or even a degree in hospitality or food-service management. Serious candidates present resumes featuring documented success at lower positions within the restaurant industry. Knowledge of a second language is a plus. New hires can expect a period of training to become thoroughly versed in their company’s policies and procedures. Places serving liquor may have age restrictions, and some employers want shift managers to possess a valid driver’s license and their own vehicle in order to run errands such as dropping off deposits.
Shift Manager Salary and Outlook
According to Glassdoor, the average salary for a shift manager is $27,138 per year. Workers on the low end of the pay scale make about $21,000 per year, while the highest paid shift managers earn roughly $43,000 annually. According to the BLS Occupational Outlook Handbook, employment of food service managers is expected to grow 9 percent between 2016 and 2026, primarily due to increased consumer demand for food prepared outside of the home. The field also is prone to a rather high turnover, creating a need to fill positions as current workers move on to other careers.
Helpful Resources
Learn more about becoming a shift manager by taking a look at these websites and books:
Restaurant Workers Association – This association is the go-to place for information about the food service industry.
The Best Shift of Your Life: The Restaurant Manager’s Guide to Success Outside the Restaurant – Get more out of your staff, your career, and your life with this book by Kathleen Wood that one reviewer calls “required reading for all managers in the food industry.”
Managing for Dummies – Filled with practical advice on topics of interest to shift managers, this book in the popular series builds competence and confidence.
Restaurant Manager – This LinkedIn group provides a community for its 18,000+ members to network and discuss industry issues.
How to Rock Restaurant Management: 5 Ingredients to Leading a Successful Team – Become the type of awesome leader employers want to head their teams with tips from this book by Katelyn Silva.
Food Service Cover Letter Examples
Shift Manager Resume FAQ.
What are the responsibilities of a shift manager?
A shift manager oversees business operations, assigns tasks and creates solutions. They are responsible for keeping an inventory, balancing the cash register and having the right amount of staff members to provide impeccable customer service.
Their daily duties can include:
- Managing staff.
- Handling conflict resolution between staff or customers.
- Executing multiple projects.
- Reporting to senior management.
- Abiding by local, state and federal laws.
To be successful at this job, you must have strong interpersonal skills and be excellent at multitasking.
What should I put on my shift manager's resume?
Get ready to sell your best abilities and make the most out of your management skills and experience. To start your shift manager resume, you must first decide on which type of format you will choose.
Once you know which format you are going to use, you will know how to organize the parts of your resume.
Use a resume objective or statement to make a compelling initial pitch. Include your current role and how your career goals can contribute to the company’s success.
When it comes to your work history, use measurable accomplishments to quantify the results of your work. Adding numbers to the work you do whenever possible adds credibility and creates a remarkable impression.
If you just started, highlight volunteer work or jobs with responsibilities that are similar to your desired job. Mention awards, certifications and workshops that are relevant to this new role.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
