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Practice Manager Resume Samples
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0-5 years of experience
Hired to help build and improved the branding of the business, managed the operations and creation of space in the office. Handled the organization of calendars for events, international travel, accounts payables and personal and business life of physician.
- Implemented marketing, administration and physician strategies resulting in increased client retention and revenue growth of 56%.
- Spearheaded the successful use of social media, SEO and AdWords to create strong web presence while researching and developing accompanying brochures for marketing.
- Examine business & liability insurance policies then researched to find compatible coverage with lower premium to reduce overhead.
- Produced, promoted and coordinated wellness events to introduced clients to new services and the benefits of care.
0-5 years of experience
Practice Manager for thriving OBGYN partnership. Daily duties included but not limited to supervision of staff, patient scheduling, registration and financial counseling, medical records, billing and collections, insurance claim filing and processing, cash/insurance payment posting, A/R, A/P. Promote excellent customer service, develop, implement and maintain office procedures and policies, interview, hire and train a professional and productive medical office team and conduct performance reviews, maintain physician records and credentialing, surgery scheduling, precertification and benefit verifications.
- Increased office revenue 15% in the first 8 months of employment
- Reduced operating costs by 25%
- Organized opening of second office location
0-5 years of experience
Responsible for business development, marketing, and administrative duties
- Oversee and manage the daily operations of the physician office including staff scheduling, cash reconciliation, and charge entry.
- Increased patient volume and revenue by implementing new development and marketing strategies.
- Dramatically increased practice gross revenue within 12 months.
- Provide monthly reporting with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the office.
- Reviewed all claim submitted for accuracy and corrected discrepancies in billing.
0-5 years of experience
[company name] is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. With annual revenues over $450 Million, [company name] supports 27,000+ customers worldwide.
- Managing, developing and mentoring cross-functional Professional Services teams of senior Information Architects, Visual Designers, Online Marketing Strategists, Product Consultants and Pre-Sales Professionals
- Ownership of Sales Support for interactive products and services; closing $4M of $8M pursued in 2014
- Planning, staffing, and leading annual conference presence for Interactive Services department
- Participating in and leading integration efforts following company acquisition, including compensation leveling, sales support, product strategy, and services consolidation
- Working closely with Marketing to devise and execute strategies that raise awareness and maximize lead generation
0-5 years of experience
Preparation and management of annual $5M budget
- Day to day management of federally qualified health center (FQHC), administrative and clinical staff
- Implementation and management of simplified scheduling to maximize provider productivity and increase revenue
- Responsible for overall patient experience and satisfaction
- Reporting on all FQHC initiatives
6-10 years of experience
Led employee development for the Client Care and Patient Care teams consisting of over 30 staff members. Mentored and educated department team leaders in client relations, management, and leadership to ensure growth personally and professionally. Consistently supported the practice’s mission and inspired others’ commitment to the practice. Responsibilities included marketing, recruiting, inventory, payroll, budgeting.
- Created/analyzed monthly profit and loss statements using Sage accounting software
- Managed community non-profit fundraising events for the clinic from start-up to completion
- Reduced inventory costs through successful negotiation with vendors and eliminating product excess
0-5 years of experience
Managed Plastic & Reconstructive Surgeon Office
- Surgery scheduling for all cosmetic and reconstructive surgeries. Worked with 5 local hospitals and 2 surgery centers.
- Coordinated all patient preoperative and postoperative care. Worked with all major insurance companies to obtain pre-certification for reconstructive surgeries, consulted with patients to obtain payment arrangements if necessary.
- Managed all medical office staff and over saw all daily office operations.
- Assisted in Credentialing and Re-credentialing for doctor for all Hospitals and Surgery Centers.
- Hosted monthly staff meetings, skincare and product trainings.
- Relationship building with all hospitals, surgery centers, medical reps, and referring breast surgeons. Coordinated monthly luncheons and other marketing opportunities with hospitals and referring physician offices.
- Consulted part-time with patients for esthetic skin care line, Latisse, Botox & Juvederm
- Assisted with production of new website for practice as well as other marketing materials. Developed post-surgical care packages for breast cancer patients. Helped to develop wellness program for post breast cancer patients. Established new relationships with other local gyms and breast cancer fitness programs to enhance program.
0-5 years of experience
Oversight of billing and coding functions to include batching, coding analysis and input of all charges and medications, complete management of billing staff.
- Managed prior authorizations for treatment and medications, coding and the appeals process
- Educated patients on insurance eligibility and coverage
- Payer re-credentialing and contracting
- Triaged clinical calls
- Prior authorized and scheduled in office and hospital procedures and surgeries
- Built and maintained professional relationships with referring physicians and office staff
- Upheld the highest standards of customer service and patient care
- Managed of Marketing and donor program
- Created a positive work environment
0-5 years of experience
Administrator for regional multispecialty clinics in Plainview, Abernathy, Clovis, and Roswell.
- Oversees clinic supervisors and provides direction regarding meaningful use and other operational goals.
- Responsible for staffing and selection using MGMA benchmarks under the direct supervision of COO.
- Provides accountability with regional contract pharmacist ensuring compliance with the NM State Board and DEA.
- Acts as link between Lubbock and physicians leased to Rural Health Clinics.
- Responsible for setting and maintaining budgets supporting medical group annual goals.
0-5 years of experience
Manage and supervise clinical operations for a surgical practice, which consists of over 20 staff members in addition to 3 orthopedic surgeons, 3 physical medicine rehabilitation physicians, 4 medical assistants, 2 physicians assistants and an x-ray technician.
- Manages all staff and physician time off requests ensures practice has adequate coverage and appropriate communication is disseminated related to coverage
- Performs daily time keeping payroll duties
- Daily staff management including ensuring adherence to policy and procedure
- Facility management
- Address all patient complaints real-time
- Addresses all patient complaint real-time
- Conduct performance evaluation and competencies
6-10 years of experience
Oversee and manage the day-today operations of the physician office including scheduling, cash reconciliation, and operational checks and balances.
- Provide monthly reporting with recommendations or action plans on any issues
- Interpret financial reports/data to effectively manage the office and inform physicians about the business.
- Ensure account receivables are optimally liquidated, denials are minimized, and refunds are issued.
- Review all record requests to ensure that HIPPA guidelines are followed prior to records being released.
- Verify insurance eligibility and authorizations prior to office visit.
- Review medical records for disability forms and FMLA forms.
- Complete credentialing forms for provider’s renewal with insurance companies.
- Research denied and unpaid claims for delinquent accounts.
- Assist patients with benefit eligibility and options for future scheduled services.
- Develop, recommend and implement improvement processes for the practice.
0-5 years of experience
Responsible for daily clinic operations primary care (Internal Medicine & Pediatrics) & Women’s Health community practice.
- Manage and communicate clear expectations in dealing with competing priorities between clinic sites (campus vs Beaverton).
- Oversight of physician departure and transition to new practice sites including patient communications, record transfers & OHSU department communications during Internal Medicine move to campus clinic.
- Provide staff support during layoffs, including human resource and union representative collaboration.
0-5 years of experience
Management of hospital staff, including scheduling, hiring/training, development, and performance improvement
- Increase client satisfaction, Optimum Wellness Plan enrollment, and number of patients; drive to achieve hospital goals
- Interpret a number of financial reports, including P&L; increase profit margin and report via monthly business reviews
- Assist as veterinary technician; blood draws, catheter placement, surgery prep/monitoring, exams, radiology
- Receptionist as needed; answer phones, scheduling, checking patients in and out; receive payment
- Review cases for accuracy in record keeping, medical quality
- Maintain relationships with vendors and the shelter community
- Attend multiple trainings/webinars/conferences on topics such as Medical Quality and Associate Engagement
0-5 years of experience
Managed staff of 13 in 3 clinics
- Bi-weekly payroll
- Reports including spreadsheets for monthly patient count, procedures done in office, and insurance information regarding billing
- Assisted in setting up in-house billing
- Assisted in Medicare claim denials
- Educate patients on insurance coverage, deductibles and co-pays prior to procedures
- Assisted HR supervisor
0-5 years of experience
Practice management curriculum, cardiology practice with 7 providers.
- Coordinator/Manager of clinical/non clinical, and medical records staff.
- Coordinator of clinic budget/finance, order supply, medication orders, staff/provider schedules and calendars, reports, increased clinic scores in relationship to customer service, optimized clinic workflow and performance reviews on all employees.
- Cardiology marketing to Kansas City metro primary care physicians.
0-5 years of experience
Responsible for coding, Cardiology Catheterization and Intervention Procedures, Interventional Radiology Procedures and Electrophysiology Procedures.
- I oversee all billing and coding staff and is responsible for ensuring that all key revenue cycle functions are accurately handled in an appropriate manner.
- I work very closely with the Practice Site Manager on oversight of billing and front end staff responsibilities.
- Develop and implement policies in order to improve operations and /or revenues, and ensuring that all processes in the place are aligned with compliance guidelines.
0-5 years of experience
Senior staff member managing all business activities and practice development.
- Plan, develop and implemented sales, marketing, public relations, and business development programs, both short and long range, targeted toward existing and new markets.
- Ensure practice compliance with federal and state laws and regulations.
- Recruit, train and manage staff.
0-5 years of experience
Manage daily operations of a multi modality Imaging Center.
- Maintain compliance with N.Y. State DOH and American College of Radiology.
- Marketing, Community relations, local networking events.
- Increasing physician referral base.
- Maintain excellent customer relations.
6-10 years of experience
Responsible for the provision of daily leadership for the clinical support administrative team across multiple sites, including clinical schedule management for 16 Attending Physicians, as well as second line supervision to the finance administrative team. Daily management of the clinical workflow to ensure the highest possible level of quality and efficiency to meet the needs of internal and external customers, including HR management, QA administration, Facilities and Risk Management. Joint Commission Coordinator. Regulatory Officer. Radiation Oncology Certified Coder (ROCCTM).
- Reorganization of the clinical support administrative structure and workflow of the department, resulting in increased scheduling efficiencies and access to the department for outside referrals, thus increasing patient, attending physician and referring physician satisfaction.
- Pro forma development for several potential proton therapy ventures with various outside entities.
- Stabilization of administrative staffing resulting in an increased focus on cross-position training and functional coverage matrices to maintain business functions during staffing shortages.
- Facilities project management of upgrades and changes to department site at the main hospital campus, including the development of a Child-Friendly Radiation Oncology program, and installation of 5 separate machine upgrades across both the hospital site and the UCSF Cancer Center site
- Subject Matter Expert for ADT Business Team assigned to the UCSF Medical Center conversion to the EPIC Electronic Medical Record System
- Project Manager for Radiation Oncology interface builds between internal electronic health record (MOSAIQ) and EPIC Electronic Medical Record System
- LEAN Six Sigma Project Liaison for EPIC work queue build related to new scheduling and billing workflows
- Department Liaison for ongoing EPIC Optimization
- Operations Lead for 3rd Radiation Oncology clinical site to be housed within the new UCSF Mission Bay Women’s and Children’s Hospital
0-5 years of experience
Ensure the practice runs smoothly with provider and office structural changes.
- Marketing through lunch meetings, mailers, and periodic office visits.
- Oversee scheduling and front desk operations
- Oversee billing and collections
- Oversee daily operation to ensure appropriate utilization of reasources and efficient delivery of services.
- Implements strategic plans to enhance operational effectiveness, cost containment, and high-quality patient care.
- Represent the practice and interacts with insurance carriers, patients, other professional groups.
- Maintain compliance with governmental regulations such as HIPAA.
- Ensure the offices maintain a safe and cleanly environment.
- Manage all non-physician staff.
- Other duties as assigned.
0-5 years of experience
Oversee the day to day functions of a two office practice.
- Patient relations and daily scheduling
- Coordinating of patients care/ problem solving
- Marketing of Practice
- Work with other Medical professionals to combine treatment plans
- Verify insurance plans and help patient base treatment plan on coverage
- Accounts payable and receivable
- Maintain and operate budget
6-10 years of experience
Supervise office staff, and maintain employee records and benefits programs. Maintained payroll, accounts payable, and receivables, and actively participate in the [company name] leadership team.
- Manage client payments, provided refunds and adjustments as needed, prepare invoice & estimates. Work with collections agencies if needed.
- Greet clients, obtain animal history from owners, and input information into Animal Intelligence database. Ensure charts are accurately completed.
- Worked with vendors (medical distributors, rental & utility providers), construction contractors, City of Hedwig and City of Houston: responsible for reviewing contracts for accuracy and services to be provided.
- Accounts payable, receivables.
- Responsible for all Human Resource functions: paperwork, employment & background verificaitons, policies and procedures.
- Employee benefits programs – ensure eligibility and accuracy. Oversees Workers Compensation benfits program.
- Maintained social media sites: FaceBook, YouTube, Twitter.
- Event planning: location, budget preparations, marketing material, staffing needs.
- Report directly to President and Vice President of Board of Directors and Chief of Staff.
0-5 years of experience
- Responsible for all business operations including: accounts payable, accounts receivable, financial
- Set-up all contracts, policies, procedures, and infra-structure of a new organization
- Supervise billing, reception, and nursing staff
0-5 years of experience
Responsible for supervision of 18+ staff members
- Supervise employees, while providing both direction and support
- Meeting & Event Planning
- Policies & Procedures Manuals
- Responsible for running A/R Reports
- Interviewing applicants & recruitment of new employees
- Responsible for conducting performance reviews
- Responsible for upkeep of medical records for patients, insurance companies and attorneys
- Responsible for upkeep of staff/physician office hours
- Resolve operational problems, such as staff effectiveness, patient complaints & any requests made by the physicians
- Responsible for assisting in practice management software, as well as training staff on software
10+ years of experience
- Fully direct the management of a high volume pediatric practice, promoting superior medical care for 100-150 patients weekly through the supervision of 12 administrative and technical employees.
- Coordinate multiple office functions that focus on computerized scheduling, electronic billing and health records. Manage reimbursements, collections, accounts payable/receivable, patient records, data management, and payment plans with a demonstrated knowledge of insurance carriers, medical terminology and CPT/ICD-9 codes.
- As Human Resources Administrator, oversee staff recruitment, training, supervision, and appraisals; develop job descriptions; advertise open position announcements; and address employee issues with confidentiality.
- Serve as primary contact for, and liaison between, patients, administrative staff and technicians to facilitate proper lines of communication and expedient problem resolutions.
- Implement continuous quality improvement (CQI) guidelines to measure the performance of business operations; prepare monthly financial reports; and manage internal and external credentialing verification procedures.
- Joint Commission and HEDIS
0-5 years of experience
Assessment and treatment of primarily spinal/sporting and occupational injuries. Also women’s health, pediatrics and geriatrics all within the outpatient setting.
- Development and implementation of Pilate’s program.
- Administration and daily running of practice.
- Liaise with other physiotherapists/physicians.
0-5 years of experience
Management of a multi-specialty surgical and cosmetic practice with multiple locations
- Assist providers with in-office surgeries and train nurses on procedures and surgeries
- Proficient in coding and billing of surgical procedures
- Implemented new EHR system
- Chart reviews for coding accuracy
- Cosmetic laser treatments
- Maintaining Budget
- Performance Appraisals and Performance improvement plans
- Responsible for coordinating office and surgery schedule
- Pre-certifications
- Experienced with PQRS/Meaningful Use Criteria
0-5 years of experience
- Provide professional management for Private Surgical practice
- Supervise support staff
- Maintain Physician Calendar
- Coordinate surgical schedule
0-5 years of experience
Implemented NextGen Practice Management and EHR System/ Certified EPM/HER
- Payroll/ Charge Entry/ Upload Claims using NextGen EHR
- Download Insurance payments from Navicure Clearing House
- Upload patient statements using NextGen EDI system
- Hiring of staff/ Credentialing/ Insurance contract negotiations
- Respond and monitor E-mail traffic/ Respond to After Hour Calls/ Assist Front/ Back Office Staff
- Schedule appointments / Update patient accounts / Medical records
- Patient registration / Pre-certification
- Verify Insurance plans and benefits / Collect co-pay and deductibles/ Workers Compensation claims/ Authorization (procedures/surgery)
- Handle AP/ AR
0-5 years of experience
- Created and implemented veterinary hospital policies and procedures
- Maintained and staffed veterinary hospital, human resources
- Oversaw productivity and financials
- Ensured outstanding customer service
- Managed inventory
- Created staff schedules, performed staff reviews
- Trained new staff
- Conducted staff meetings
- Help with day to day operations
- Ensure flow of daily operations
Practice Manager Duties and Responsibilities
The type of organization a practice manager works for will determine the exact duties they carry out. Based on job listings we analyzed, a practice manager’s duties typically involve:
Develop Departmental Goals Practice managers plan objectives and goals for the department and work closely with members of the team to ensure they are implemented throughout the year. This includes improving efficiency and quality in the services delivered.
Create Work Schedules Practice managers oversee schedules for all staff to make sure that all shifts are covered each day.
Manage Finances Preparing budgets and making sure they are adhered to is one of the key roles of a practice manager. They ensure that the department keeps within its spending limits and oversee any finances of the facility, such as billing and patient fees.
Recruit Staff Practice managers recruit, train, and supervise members of the team, making sure that all necessary training is carried out. They must be familiar with the daily duties of each role so they can find suitable candidates.
Maintain Legal Compliance Practice managers are responsible for ensuring that the facility they work in is compliant with all laws and regulations, and that health and safety measures are maintained to high standards.
Practice Manager Skills and Qualifications
Practice managers should have great interpersonal skills, attention to detail, and the ability to stay up to date with the latest programs and software in the healthcare sector. Typically, employers require a bachelor’s degree in healthcare management and some previous experience, as well as the following abilities:
- Communication skills – working closely with colleagues, healthcare professionals, and patients means practice managers need excellent communication skills
- Leadership skills – practice managers need strong leadership skills in order to motivate and guide a team each day
- Attention to detail – because practice managers work with medical data, it’s important that details and potential errors aren’t overlooked, as this could cause issues for patients
- Technical skills – with healthcare technology evolving all the time, it’s important that practice managers stay up to date with the latest advances in programs and analytics. For example, they may need to use coding and classification software or electronic health record (HER) systems
- Teamwork – practice managers oversee a team, so it’s important that they’re able to remain professional and courteous to all staff and assist them whenever they can
Practice Manager Education and Training
The minimum requirement to become a practice manager is a bachelor’s degree in healthcare management or administration, although employers increasingly prefer applicants to have a master’s degree in these subjects. Employers also prefer applicants for this role to have several years’ experience in an office job or a similar role in a medical setting. While it’s not a requirement, some practice managers choose to gain certification in subjects like medical management from the Professional Association of Health Care Office Management, or health information management certification from the American Health Information Management Association.
Practice Manager Salary and Outlook
The median annual salary for practice managers is nearly $58,000, according to PayScale. Practice managers in the 10th percentile earn around $41,000 annually, while the highest paid earn close to $85,000 a year. Some companies offer packages that can reach up to $10,000 from bonus structures based on individual or group performances, and up to $10,000 in profit-sharing opportunities. Around half of employers offer dental plans, and over 70 percent provide medical insurance as part of their benefit packages. The Bureau of Labor Statistics predicts employment in this sector will grow by 20 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you learn more about a career as a practice manager:
Health Care Networking Group – this LinkedIn group is focused on all members of the healthcare sector and serves as a great place to speak to others in the industry, find out about job opportunities, and share knowledge. For those new to the profession or wishing to break into the sector, it’s a great way to learn more and find new contacts
Physicians Practice – a useful and in-depth digital magazine, Physicians Practice covers everything from establishing new metrics to maximizing staff productivity. Practice managers are sure to find helpful information here, whether they’re new to the profession or experienced
Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts and Applications – now in its fourth edition, this book provides a great introduction to the most-used tools and techniques in healthcare financial management. The book covers a wide range of topics, including financial statements, lead financing, budgeting, and different forms of reimbursement
Medical Office Management and Technology – this book helps students of medical office management courses navigate various topics such as information technology, medical administration, and allied health programs. It’s a useful and comprehensive guide to all areas of the job and makes for a trusted resource
Healthcare Support Cover Letter Examples
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Practice Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
