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Technical Support Specialist Resume Samples
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6-10 years of experience
Provided direction, supervision, technical and training support to 40 member customer service teledata team in remote locations in a virtual call center.
- Reviewed employee schedules to ensure 100% phone and customer coverage.
- Checked payroll error list and corrected payroll errors or assigned representative to resolve.
- Ensured associates were trained and prepared to utilize the tools and internal applications. Improved customer satisfaction through quick response.
- Stepped in and fielded technical customer calls. Provided problem resolution and communicated necessary actions effectively to representative and customer.
- Proactively reassigned daily department’s work, improving daily workflow to meet payroll deadlines.
- Provided on going continual communication with management and TSS Team for best practice on helping with the migration progress of payroll platforms, bonus payrolls, tax limits and tax deadlines.
0-5 years of experience
Obtained and evaluated all related information in order to handle inquires and complaints
- Assisted employees with system updates and problems
- Managed new company software rollout and configuration
- Managed administration and communication and coordination within internal departments
- Directly supervised a team of up to 20 agents
- Interviewed, hired, and trained new agents
- Planned, assigned, and directed company projects
- Monitored and reviewed team performance and performance goals
0-5 years of experience
Created user accounts and assigned group rights using Microsoft server tools (ADS) Active Directory
- Supported and configured wireless connectivity, as well as MS Office Suite related issues
- Presented effective resolutions to issues by working closely with third party relations
- Tracked user calls for resolution and escalation through Kintana Helpdesk Software
- Provided timely and friendly customer service to guarantee satisfaction
- Leveraged technical proficiency in handling blackberry support calls, including setup and troubleshooting of various blackberry devices on best server
0-5 years of experience
Provided exponential customer service to current and potential [company name] consumers. Assisting with inbound/outbound communications and providing adequate solutions to manufacture issues with [company name] equipment.
- Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.
- Worked closely and effectively with vendors to replace/repair defective medical equipment.
- Increased revenue 10% each quarter, while maintaining budget goals each quarter.
0-5 years of experience
- Increased revenue by 12% in 2011, >70% in 2012, 14% in 2013, maintained in 2014.
- Provided In Service training to Government Audiologists and Technicians on the advantages of using proprietary software and products. Also provided technical support on computer systems and product technology
- Conduct on-site training (covering the continental US, Alaska and Hawaii) and regional training programs
- Provide useful insights into how customers use our products and how they define value as what will make our products more valuable. Also provide guidance on what customers consider to be lacking value in our product line.
- Performed Account Executive Sales Role as needed
- Mentored Sales Team and develop processes for Inside Sales Team to manage comprehensive sales process that begins with cold call and ends with the order.
6-10 years of experience
Washington State Department of Social and Health Services
- Troubleshot and resolved requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, LANDesk or Incident Monitor help tickets.
- Performed PC upgrades, IT equipment moves, AD updates, trouble ticket routing and FCR’s in ITIL environment, remote software support of LAN and home users, password resets, Avaya headset maintenance, and other tasks as required.
- Maintained IT inventory documentation for audit tracking.
- Monitored WAN and LAN connectivity using tools such as Orion and Netscan to locate down nodes.
- Provided call center support and escalated major incidents as appropriate for a 15000+ user base.
0-5 years of experience
Employed as a customer support/technical support agent helping clients with technical needs.
- Efficiently processed orders and billing support via calls, e-mail, live support and voice mail daily.
- Provided excellent customer support while providing technical assistance in an efficient yet friendly and patient manner.
- Updated website
- Helped maintain servers on off-site location via remote desktop
- Configured servers: reformatted, installed hardware, and backed up of data
- Assisted customers through remote desktop program
0-5 years of experience
Worked through complex troubleshooting with both medical professionals and patients.
- Educated on DOA and hCG panel methodology, PT/INR POC testing, and lipid profile interpretation.
- Authorized the return or replacement of products or samples. Initiated investigations into product complaints.
- Interviewed customers concerning medical history and laboratory technique
- Documented reported complaints, inquires and suggestions to FDA compliance standards.
- Completed detailed reports concerning patient interactions in a timely manner
- Experienced using Salesforce CRM
- Extensive experience with patient interviews including: medication schedules, hospitalizations, symptoms experienced, and patient medical history.
0-5 years of experience
Provided executive level deskside support for an office of 100 users, and contributed to the remote support of 7000 national employees
- Selected as a Subject Matter Expert for Avaya phone system, Exchange e-mail system, Microsoft Office and proprietary applications. Perform Telecom SME Lead duties, ensuring information was shared among all members of the team, providing training to new member and provided tier 2 escalation support.
- Successfully managed the telecommunications portion of 4 office moves, and the creation of a new office. This included coordinating with vendors to ensure circuits were in place, determining the necessary configuration for the new location, and ensuring all work was completed on time and to corporate/industry standards
- Received nearly perfect customer service scores on 3 consecutive annual performance reviews, based on customer surveys
- Used asset management tools to track 100 laptops in local office with a near perfect accuracy rate
0-5 years of experience
Supervise the student workforce by ensuring that daily task, questions, and tickets are being processed correctly.
- Provide front line support for student body, staff, and Faculty in resolving technical inquiries to include account
- Responsible for provisioning printing services, resulting in 27 % decrease in printer related calls.
- Developed technical guides for remote printing, email synchronization, and new software installation.
- Maintained all desktops to include, updates, hardware issues, software issues, network issues, active directory
0-5 years of experience
Participated in multiple projects for software upgrades and maintenance.
- Performed diagnostics & troubleshooting on store and network equipment
- Documented detailed information & resolutions into the I-support system
- Executed canned scripts via Bomgar/ remote support tools (SQL and Afaria)
- NW monitoring; Troubleshoot Vanguard routers and Cisco switches
- Maintained communication with the network ISP to ensure network uptime
0-5 years of experience
Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.
- Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.
- Worked closely and effectively with vendors to replace/repair defective hardware and software.
- Instructed and trained end-users regarding computer literacy.
- Ran routine phone troubleshooting and configuration.
- Trained sales-department staff and guided them in helping clients select the right product.
- Collected information through client phone calls to identify and report product problems.
- Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Saved the company more than $10,000 by refurbishing used computers and technological equipment.
- Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
- Cut costs by 30% by negotiating with vendors to obtain supplies, services and equipment at lower rates. Trained 10 new employees in effective diagnostic and repair procedures.
0-5 years of experience
Provide technical support to test lab engineers
- Configured work & test station computers & devices on high-profile projects for top tech companies such as Microsoft, Apple, HP, Epson, Sony, Amazon, Belkin, Pearson, Fisher-Price, etc.
- Create & restore workstation OS images, Windows XP / Vista / Win7 using Symantec Ghost
- Perform hands-on fixes on PCs & Macs; also, performed software/hardware upgrades
- Installed, configured, tested and maintained computer hardware, software and peripherals according to established guidelines
- Maintained inventory of hardware/software technical library
0-5 years of experience
Was the resident specialist, providing services far beyond a typical [company name] technical suite, including hard drive imaging and cloning, deleted file restoration, and product key backup. I also have extensive Hiren’s Boot Disk experience.
- Implementation of the “Five-Whys” root cause analysis methodology to troubleshoot computers, then provided and administered technical services including virus removal, computer setup, fault analysis, network setup (LAN / WAN), and system diagnostics.
- Pending services managed through a web-based Oracle ticket system.
- Provided customers with a total solution to setting up the perfect home or business office.
- Collaborated with Support.com Remote Technicians during Solutions Delivery.
- Kept Tech department clean and orderly, and left technical documentation for the next team to continue my workflow and maintain quality assurance.
- Helped lead a team in achieving sales and goals set by both manager and company expectations.
0-5 years of experience
Diagnose, troubleshoot, optimizing and resolve a wide range of software, hardware and network issues.
- Programmed cable set top boxes, modems, GPON’s, and VOIP in the meta switch.
- Assisted customers at a tier 4 level, with slow speed issues, connectivity, password reset, configuring Microsoft outlook, and virus protection.
- Used putty and Netgear genie to remotely log into customer devices; update firmware, port forwarding, and configuring settings to increase internet speeds and stability.
0-5 years of experience
Provided technical support and issues resolution for hardware and software problems in order to support required productivity levels
- Assisted users with technical training and troubleshooting on office support and productivity tools
- Performed data collection and analysis on daily activities and tasks and developed improved electronic records management processes to allow for more efficient work processes
- Ensured the effective flow of communication with suppliers and outside support services to maintain workflow and provide efficient resolution for all technical issues
0-5 years of experience
Resolved all first level technical support issues for Prognocis EMR/Billing Module, via the phone, go to meeting and email.
- Filtered 75% of incoming calls, emails with clients, and resolved the rest with engineering.
- Tracked all lab interface requests, including quotes and purchase orders
- Documented support technician performance weekly, reporting to upper management
- Trained employees and clients on Prognocis products
- Utilize internal tracking tools for phone respond times
0-5 years of experience
I am presently providing technical support for the recently released Ooma Office VOIP service. My main functionality is fielding inbound support calls, troubleshooting device issues,and driving to resolution
- Provided prompt and accurate technical support to customers
- Ensured proper recording and closure of all issues
- Documented knowledge in the form of knowledge base tech notes and articles
- Managed larger enterprise accounts
0-5 years of experience
The primary technical support for key aspects of the departments computer systems.
- Maintained software and hardware for all public computers
- Managed all Windows updates for55 staff and 100 public computers using a software called VmWareVmProtect
- Ensured all library laptops for both internal and external use were kept in good working order and all software was up to date: Recloned external computersafter they were returned by clients; Created a schedule for updating and performed updates on all internal laptops
- Used Ghostcast Software to reclone laptops as they were returned
- Diagnosed and repaired printers, computers, scanners, and monitors. Determined course of action for repairs based on clients or staff reported issues
- Responsible for set-up and maintaining of the Print Stations using Pharos Software
- Loaded specialized software for computers, printers, and scanners such as SPSS SAS Endnote Workflows.
- Researched replacement cost of parts and/or new equipment when needed
- Used Library internal ticket system (SYSAID) to keep track of internal computer issues reported by staff, students and faculty.
0-5 years of experience
Provided excellent support for over 1,100 national tax offices by communicating via phone, email and chat with internal and external customers requiring assistance or information.
- Interpreted customers’ needs and utilized software solutions, personal knowledge and troubleshooting skills to identify possible resolutions.
- Remotely controlled desktops in order to troubleshoot and resolve issues.
- Handled inquiries and resolved concerns to ensure customer satisfaction.
- Handled customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Used software solutions and computer systems to accurately document and track customer contacts.
- Quickly adapted to changes in user demands, work environment, and changes to processes or requirements.
- Maintained a working knowledge of products supported by the department.
0-5 years of experience
Implemented, managed, and maintained the company’s primarily Windows based office network, including printers, routers, switches, POS systems (Halo & Aireus), Iomega NAS cloud server, surveillance/security systems, and other networked devices, ensuring that all systems performed at optimal levels.
- Set up, maintained, and repaired company hardware/software. Managed researching and purchasing of new hardware and software for 6 locations within Manhattan & Brooklyn (Designed and installed the network for newly opened SoHo location).
- Supported LANs, WANs, network segments, internet, and intranet systems and also monitored networks to ensure security and availability to specific users. Drew network schematics for 6 storefronts within Manhattan.
- Provided internal technical support for our managers and staff in person and over email or phone. Troubleshooting issues as they occurred as well as authored a Tech Bible detailing strategies for resolving or preventing issues in the future.
- Maintained an internally used web-based (WordPress) communication log system by making edits, creating new pages, and performing routine cleanup and maintenance.
- Administrated the Google apps based e-mail server with accounts for 100+ active employees.
0-5 years of experience
Customer Support/Technical Phone Support
- Answer phone calls and provide timely and educated support for concerned customers
- Promote and sell insurance programs for cellular devices
- Provided superb customer service and was recognized more than once
0-5 years of experience
- Provided mission critical Tier 1 inbound Call Center tech support via phone and e-mail to Enterprise clients, utilizing Airwatch, Afaria, and SOTI Mobi Control MDM consoles for iOS, Android, and Legacy Windows Mobile devices.
- Engaged in Tier 2 follow-up and callbacks to customers to resolve escalated Tier 1 support tickets.
- Documented support ticket details in BMC Footprints Service Core system.
- Created, managed, and shared Tech Support Knowledgebase with co-workers to assist with accelerated resolution of common or repeat instances of technical problems.
- Provided timely replacement of defective mobile devices, via RMA process, utilizing Oracle Database.
0-5 years of experience
Assist with software implementation for code upgrades to Cerner applications, including testing and troubleshooting issues which could affect the upgrade.
- Maintained system software which integrated into patient records, effectively acting as analyst for issues, applications include parts of the Cerner iBus (Stafflink, Alertlink, Capacity Management, MyStation)
- Worked with associative medical devices, such as Welch Allyn blood pressure monitors, and to get data to flow into patient EMR
- Installed new hardware to improve performance for users of high end medical equipment (PACS), savings to the new hardware and vendor accumulated to approx. $250,000
10+ years of experience
Microsoft Office -Inmates education program
- Creates course outlines and wrote instructions and handouts for each course.
- Prepare computer and other equipment for classroom and lab classes
- Provide technical support and performed other related duties
- Supervised and managed all orders and supplies for the program
- Produced and edit “The Goal” (Program Newsletter)
- Installed, managed and support all computer programs for General Education Development (GED) and English as a second language (ESL)
0-5 years of experience
Handle customer complaints, troubleshoot devices, and provide information about Sprint’s products and services.
- Interact with customers through social media accounts, such as Facebook and Twitter.
- Attempt to resolve service issues and refer customers to upper management as necessary.
- Microsoft office (Word, Excel, and PowerPoint)
- Fluent in English, French, and Creole
- Award, Excellence in Technology (High School)
- Certificate, Excellence in Skill Levels for typing Web
0-5 years of experience
- Performed second level troubleshooting of daily customer problems and concerns for both vertical and horizontal customers.
- Interpreted SU traces, RF Logs and UMS reports to identify network/customer trouble issues
- Assisted Project Managers in customer application and coverage testing
- Advised other team members concerning course of action for their current trouble issues
0-5 years of experience
Performed Technical Support duties for GeoNames.
- Performed technical investigations, assisted Customers with GeoNames application problems.
- Communicated with Huntsville software people to solve problems, wrote Remedy Tickets and installed software.
- GeoMedia for GeoNames is Intergraph’s GeoMedia especially tailored for GeoNames production.
- Created software inventory of workstations for CM to evaluate.
- Prepared workstation for site acceptance test.
- Performed SAT (site acceptance test) for GeoNames software.
- Reviewed and witnessed SAT tests.
- Performed Desktop Support for the West Desktop in the Common Support organization.
- Resolved Remedy tickets assigned to me.
- Solved various customer problems dealing with computers, printers and connectivity.
0-5 years of experience
Providing technical support to clients on Windows Server 2008 and 2012 for custom fax (FOIP) server software.
- Use of Active Directory and Microsoft Exchange 2007, 2010, and 2013
- Basic setup of SQL Express. Administration of company backups using BackupExec
- Use of Office 2010 and 2013. Occasional use of Office 365 (MS Exchange side)
- Management and setup of VM’s in Hyper-V
- Analysis of SIP calls in Wireshark
- Troubleshooting of software and hardware issues for company PC’s
0-5 years of experience
Supported wide variety of clients ranging from simple to complex network structures
- Excellent customer service for various types of clientele
- Backup testing, recoveries and verifications on various disaster recovery technologies such as Acronis Backup and Recovery 11.5, Ahsay, Mozy and Datto backup solutions
- Proactively contacted clients when servers and other devices started having problems
- Configured and updated VPN settings for SonicWall firewalls
- Setup remote access utilizing various remote office solutions similar to Remote Desktop Services
- Monthly maintenance tasks performed to ensure systems are secure and in compliance with various regulations
- Follow through with remote access training for phones/tablets and Apple computers
0-5 years of experience
Completed configuration changes within Taleo Recruit
- Provided customer support to the client and worked directly with the Oracle Customer Support team to complete any questions or issues.
- Maintained and documented support request within Oracle’s online Customer Support tool
- Followed up weekly with client to provide updates on implementations and progress for service requests.
10+ years of experience
Plant Reliability Leader- Champion the long-term reliability of plant equipment by collecting and analyzing plant performance data. Using sound leadership skills, guides the plant employees away from breakdown maintenance and towards a culture of strategic thinking in order to eliminate threats before they arise.
- Project Manager- Management of wide range of projects to include the installation of Turbine Supervisory Instrumentation.
- Program Manager- Leads the area work group and activities encompassing the Infrared Thermography Program.
- Oil Analysis/Lubrication Area Contact- Assisted assigned plants with modernization of lubrication programs to include analysis and procedures. Using analytical data, eliminated severe varnish problem in main lubrication system of Westinghouse turbines.
- Vibration Analysis-Diagnose condition of critical and cost sensitive rotating equipment.
- Infrared Thermography- Using modern Infrared Technology, inspect all critical electrical and mechanical equipment including steam generating boilers, main station service transformers, and switchgear ranging up to 4160 volts.
0-5 years of experience
- Established the Technical Support Help Desk for HealthGrades.
- Created and managed SharePoint technical, administrative and training support documentation.
- Audited Technical Support Help Desk tickets for accurate documentation, procedural process compliance and made sure all standards of excellence were met throughout the life cycle of each ticket.
- Scaled support from 180 people to over 800 people.
- Exceeded goal of decreasing tickets requiring escalation by 7%.
- Personally handled 87% of the support tickets in 2014.
- Assisted in development of ticketing interface within available ticketing system.
- Support SME – trained all support backups on Customer Relations Management client-facing applications as well as on internal support applications, systems and processes.
- Interfaced with all software and database teams as needed for ticket escalations.
- Attended all relevant software development and readiness release meetings.
0-5 years of experience
Support 1200+ Windows and Mac OSX laptop and desktop end users with 75% being remote users.
- Sole IT support for the Manassas administrative office.
- Create and manage end user accounts in Active Directory, Exchange Server, eGain, and Airwatch MDM
- Perform audits of software assets to retrieve and release unused licenses.
- Perform monthly and quarterly audits of Manassas’ office hardware.
0-5 years of experience
Working within a Managed Services practice. Diagnosing and resolving incoming customer requests and responding to inbound alerts both in planned and emergency situations. Customers range from local to global in scale and come from a variety of industries.
- Support the staff, with the installation, configuration and ongoing use of desktop computers, peripheral equipment and software.
- Act as primary contact for telephone and email help desk requests.
- Triage, track and resolve issues where possible, escalate tasks where appropriate.
- With guidance, perform basic server and network maintenance support activities.
- Maintenance of hardware, software, and associated inventory and licensing requirements for all IT-related assets.
- 2D/3D/Editorial software/plugin management and upgrades.
0-5 years of experience
Provided technical support and network troubleshooting for desktops, laptops, printers, server and VOIP systems.
- Provided Account Administration support to include setup of windows user accounts, distribution lists, organizational mailboxes, admin accounts and more.
- Provided remote support to air force users around USAF bases in the US and around the world.
- Provided Blackberry support to include account creation, account modification, and trouble shooting.
- Documented all calls using the Remedy action systems and in compliance with ITIL best practices.
6-10 years of experience
Over the phone customer service, Training, Traveling, and a wide knowledge base of support modules.
- Hardware Support: Various Printers, POS registers, Servers, Veriphones, and PC Systems.
- Software Support: Unix driven system consisting of 3 modules; Inventory Control System, Accounting System, and a POS system.
- Desktop Support: Managing passwords with PCI compliance, Active Directory, Outlook, Terminal services, Simulated Server Setups for over 300 clients, Assisted with converting and upgrading of server integrity.
0-5 years of experience
Answered inbound calls in support of customer needs. Opened and closed service tickets.
- Worked with backend of our CRM software utilizing SQL.
- Remote in to customers PC and work out compatibility issues with our CRM software.
- Worked out server related issues and performed updates as necessary.
- Escalated unresolvable problems to higher tier with proper researched methods.
- Proficient with all Microsoft products.
0-5 years of experience
Primary responsibility includes support of the company’s Electronic Health Record (NextGen).
- Train providers and staff members.
- Trouble shoots desktops, laptops, printers and copiers.
- Maintain the company’s website.
- Assist in Active Directory Support and Exchange 2010 & 2013.
- Reviews security procedures and tests for effectiveness and design approaches to maintain security integrity for all systems, operations, programs, information, networks, equipment and resources.
- Evaluates ongoing needs and performs testing of new technologies and their useful application to the centers’ needs.
- Maintain data integrity for Meaningful Use and reporting for UDS (Unified Data System).
10+ years of experience
- With other Level-2 Helpdesk/Desktop Support staff, provided daily technical support to internal customers for applications, network connectivity, e-mail and hardware.
- Installed new software, setup and configured new computers, peripherals and network printers as requested.
- Setup and administered domain user accounts and Exchange mailboxes in Active Directory.
- In addition, provided courteous, timely and professional support by phone, e-mail, remote control appliances and Instant Messaging.
0-5 years of experience
Provided phone, email, and remote technical support for 2400 clients using three different grant management software products, including one hosted and two installed programs with three different database backends: SQL, Oracle, and Microsoft Access
- Replicated software and database issues, fixed or escalated the issues, and used Salesforce to document each case
- Performed call coordinator duties including creating cases in Salesforce from calls and emails from clients
- Member of ten person Technical Support team receiving 80 to 120 cases each day on average
0-5 years of experience
Provide Level 2 IT Support to the Faculty/Staff/Students
- Provide Call Center/On-Site Support for Three Campus Buildings (50+)
- Perform Physical Repairs/replace parts/order parts for Mac and Lenovo PC’s
- Maintaining Inventory of Spare Parts and Accessories
- Imaging and Deployment of laptops for the various University Laptop Programs
- Supervise and Manage 10+ Student Workers while delegating assignments
0-5 years of experience
Commissioned on special project by Deputy Superintendent to update and implement Emergency Safety Manuals after Sandy Hook Tragedy
- Work alongside Teachers and Administrators to supply students with new technology
- Setup, Install, Upgrade, Maintain, Troubleshoot and modify computer hardware and software for teachers, administrators and students
- Extensive work with PC and Apple computers and software
- Provide support on a variety of issues for educational purposes
- Troubleshoot network and repair if necessary
- Remote Management for Apple Products
0-5 years of experience
Conducts advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries.
- Responsible for documenting and successfully communicating changes, and other information regarding customer accounts to ensure accuracy and quality of service.
- Installs appropriate hardware and software via remote connections
- Understands customer networks and setups to enable the right configurations to be deployed.
- Manage, investigate, and resolve all service and billing complaints.
- Implement processes and procedures to improve the customer support experience.
0-5 years of experience
Supporting customers via email and phone with strong writing skills and excellent phone manner.
- Thoroughly understanding, reproducing, and solving technical issues.
- Working with others on the Support, Technical Operations, and QA teams to escalate and resolve issues.
- Developing a deep understanding of how customers use Smartsheet and leveraging that information with new and existing customers.
- Continuing to grow and foster the Support team’s great rapport with customers.
- Collaborating with other support specialists by sharing knowledge gained from working directly with customers
0-5 years of experience
Serves as a tech support specialist for a fast-paced IT department serving a global IT company.
- Manages and prioritizes multiple ticket assignments from various departments for IT needs.
- Responsible for servicing day-to-day projects from start to completion.
- Install servers and clusters from point of sealed box to fully wired, racked, configured, installed, to up and running.
- Troubleshoot & install AV equipment (Multiplexers, Demodulators, Receivers, Displays)
- Testing of procedures, System Validation Testing.
- Data center management, Inventory control, Preparation of shipments for deliverables.
0-5 years of experience
The Technical Support Specialist/Helpdesk Analyst resolves level one HW and SW technical support issues for internal clients via phone, email and remote control for our client.
- Tracks all work through our ticketing system (Nimsoft Service Desk).
- Applies basic technical problem solving skills and experience to resolve issues within Windows 7 and MAC environments.
- Resolve client issues on first call when possible, and escalates issues to the appropriate internal team when necessary
- Apply basic technical problem solving skills to incoming telephone and email inquiries.
- Assist with projects as directed by the Desktop Support/Helpdesk Manager
- Demonstrate personable and consistent customer service skills in daily tasks
6-10 years of experience
Remote connection to repair standalone and peer to peer software on networks
- Troubleshoot network connectivity using ipconfig, tracert, ping and other troubleshooting technics
- Importing/exporting, Open Database Connectivity (ODBC) data sources. Working knowledge of Structured Query Language and Microsoft Data Engine
- Trained 30 technicians about UPS’ policies, procedures and solutions
- Installation of UPS’ shipping software
- Installation and troubleshoot printers, scales, scanners and other hardware
0-5 years of experience
Respond to 2000+ technical e-mails, and 20-45 technical calls daily.
- Exceptional writing skills, verbal communication skills, and team leadership skills.
- Provide troubleshooting technical services, and create RMA tickets.
- Investigate and document software and/or hardware malfunctions.
- Establish the expansion of the technical support department limitations to include product development involvement.
- Responsible for communicating with personnel to discuss new or modifications to existing products, resolve problems and exchange information.
- Coordinate with other departments within the company to address failure or historical performances in order to better develop upcoming products.
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Technical Support Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
