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It Technician Resume Samples
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0-5 years of experience
Provided help desk support and technical training on hardware/software
- Documented help desk tickets/resolutions and assisted in daily administrations of Novell Netware 411 Network
- Installed, repaired and upgraded 300-400 user PC’s and laptops
- Fabricated patch cables and configured patch panels for network connectivity
- Created Microsoft Exchange mailboxes and mail distribution lists
0-5 years of experience
Co-managed website operations, including layout and design, as well as implementation of new
products and events and the most effective method of execution.
- Ensure that events and products on the website were current and up to date.
- Helped manage inventory of items on online store.
- Created biographies and maintained relationships with performing talent and staff, as well as taking and editing pictures and using wine knowledge for appropriate pairings.
- Conducted staff meetings to discuss website strategies to increase performance and accessibility of information.
0-5 years of experience
Performed installation and maintenance of IT systems (computers, printers, and fax
machines) at a wholesale company with millions in sales annually.
- Organized a digital database based off current paper catalog and distributed to the website. Updated database when new products were added.
- Ensured security and performance, as well as troubleshooting issues.
- Investigated network issues which led to the solution of long term network
- Resolved user questions and issues in a fast past, high pressure environment.
0-5 years of experience
Provided sole daily support for client PCs, servers, and network.
- Troubleshot any and all software/hardware/network issues that arose.
- Expertly configured all office PCs to run at optimal levels.
- Reviewed, analyzed, and renewed all IT equipment contracts (i.e. – multifunctional printers, ISP, security system, telephony).
- Assisted IT Manager on resolving server issues and server upgrades.
- Trained employees on one-on-one basis for new software upgrades when necessary.
- Created, Managed, and set-up e-mail addresses for clients using third party email provider.
- Implemented new technologies while reducing IT costs throughout company.
0-5 years of experience
Changed computer components for floor computers and servers
- Worked with AD (active directory) to create and disable account
- Performed troubleshooting tasks and resolved web application issues
- Improved reliability of supply chain software, systems, database and order processing
- Support team for any questions or concerns
- Influenced IT strategic vision and helped to drive key departmental objectives
- Served as operating system expert, providing technical support for the entire organization
0-5 years of experience
Performed hardware, software and network upgrades and repairs for all [company name] PC’s and Servers.
- Responsible for implementing and maintaining system security and configurations of 40 company servers while providing IT support, to include planning, software and hardware configuration to 1600 end-users.
- Implemented overall worksite security for [company name] Network by utilizing Active Directory, a cloud managed network system, and intrusion detection systems.
- Analyzed information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
0-5 years of experience
Received telephone, self-entered web-enabled inquiries from customers regarding system problems
- Troubleshoot incidents by recording detailed information from the customer and relaying it to the correct department for further assistance
- Provided troubleshooting and resolution for software and/or hardware issues from various medical software programs
- Experience with troubleshooting Alteer Office and Lytec 2013 and Lytec MD
0-5 years of experience
Maintained existing networks and detailed project plans to build new networks according to specifications and requirements
- Managed broad range of installation, upgrade, rollouts and troubleshooting projects for windows based
- Expanded background knowledge in windows, mac and email implementations and reconfigurations
- Ability to quickly and appropriately troubleshoot and repair problems onsite and remotely
- Developed and strengthened relationships with staff, customers and partners
- Monitor and respond to software and hardware related issues
- Installed, configured and supported Microsoft Office suite and email for end users
- Designed, configured and installed Network Video Recording systems for local and remote use
- Configured and installed IP Cameras for onsite monitoring of physical devices and company assets
0-5 years of experience
- Daily responsibilities included managing multiple client request, troubleshooting numerous network problems, installing IT equipment and performing on-site testing of newly installed equipment
- Proactively designed and implemented a central inventory tracking spreadsheet that maintained all catalogued items for clients usage
- Frequently recommended cost effective IT solutions tailored to each client’s requirements
- Regularly resolved numerous critical in-house IT problems
0-5 years of experience
- Provided exceptional customer service while carrying out daily IT-related duties
- Deployed and maintained security, and troubleshoot all hardware and software systems and services such as Microsoft OS application components
- Displayed strong judgment in prioritizing workload based on needs of the business and end-users, and escalated issues as appropriate to more experienced IT staff members
- Utilized my knowledge of standard network protocols such as TCP/IP, DHCP and also common network devices such as: routers, and switches to ensure that internet connectivity was sustained
0-5 years of experience
Recorded and Assisted students with computer data problems and converting their laptops to Wi-Fi compatibility.
- Accountable for managing problem shooting with computers and assigned other technicians daily responsibilities within the lab.
- Preparing schedules for employees and upper management without supervision.
- Experience of analyzing and working with numerical data to review for accuracy.
- Accountable for managing problem shooting with computers and assigned other technicians daily responsibilities within the lab.
- Improved customer service for laptops and resolved students’ complaints so they can access their accounts from different networks.
0-5 years of experience
IT Contractor assisting in IT related duties to include help desk tasks, Virtual environments, and management of software rollouts & end user’s workstations for the HyperTherm/ProNest machines to include the stability of the HyperTherm Plasma Cutting Table.
- Trainer for Microsoft Office and Adobe Creative Suite programs.
- Utilize Microsoft Lync to educate users remotely on software application use and knowledge. Software includes Microsoft and ProNest applications.
- Installed and managed network licensed versions of ProNest and AutoDesk software.
- Project Manager overseeing equipment and software upgrade of the HyperTherm ProNest machines and educated users in newer updated version.
0-5 years of experience
Tier 1 support; installed new equipment, shared printers, files, new applications
- Setup wireless connectivity on seven workstations as well as setup access point
- Obtained detailed assignment information from customers and utilized it to provide effective customer service
- Troubleshot to resolve the problems or complaints of customers and temporaries
- Created user accounts on Active Directory Windows Server 2003
- Installed server and network equipment and structured cabling installation
10+ years of experience
IT support for security, hardware repair, installation, migration, reconfiguration and maintenance
- Hands on experience with Microsoft Windows Enterprise Server, Small Business Server and Workstation NT through 2008, Active Directory, Microsoft Exchange, Microsoft SQL, Microsoft SharePoint, Microsoft Office, Word Perfect, Windows XP/Vista/7/8
- Server hardware, cabling, routing, LAN environments, PC Desktop and components
- Designed and implemented a complex network system that used both LAN and MAN technologies
6-10 years of experience
- Responsible for providing technical support for corporate clients over the phone, in person or via remote access software (LogmeIn). Tasks including printing, software and hardware, network permissions, e-mail, mobile devices, remote desktop connection, Wi-Fi connectivity, VPN and firewall.
- Installed and configured Windows servers, as well as Virtualization solutions such as VMWare and Microsoft Hyper-V.
- Performed monthly checks of client’s servers and firewalls, while resolving issues and installing necessary updates, patches or firmware.
- Support the senior network administrators in managing Local and Wide Area Networks.
- Managed, maintained and logged backup systems on a daily basis.
- Created PowerShell scripts to monitor client’s servers.
- Assist with the implementation of new systems such as software and hardware.
- Planned, scheduled and implemented network hardware and software maintenance requirements and upgrades.
- Troubleshoot and resolve network, systems and application issues.
- Trained and mentored 2 entry level IT Technicians.
0-5 years of experience
Member of contract team responsible for ensuring all IT tasks were completed and equipment was functional by opening day of casino operations
- Configured iPods for card scanning
- Configured newly purchased equipment for deployment
- Installed peripheral equipment for work stations and POS systems
- Deployed thin clients and performed cable management on all IT related systems
- Worked with equipment vendors to configure specialized equipment
0-5 years of experience
Providing onsite and remote support for server/client networks by means of VNC or RDP
- Installation and configuration of server/client networks (LAN and WAN)
- Used network diagrams to help pinpoint possible causes of system problems
- Learned proper workplace communication and interpersonal skills
- Managed service order tickets and provided excellent documentation of my methods, troubleshooting, and changes
- Adapting open source web utilities to create a modern website
- Focus on end-user readability and navigability
- Specializing in the WordPress content management system
0-5 years of experience
- Provided technical support and assistance to students and faculty by troubleshooting computer
- Educated students about the various IT services and resources available to them
- Participated in professional development and information technology training workshops
0-5 years of experience
Provide exceptional customer service to end users via trouble ticket, telephone or email interaction.
- Configure, install, maintain and repair company desktops, laptops, routers and printers.
- Removal of virus and preservation of company data.
- Configure and maintain SAP and Active Directory user profiles.
- Support of Windows XP, Windows 7, Mac OS, Active Directory, Windows servers, laser and inkjet printers, mobile devices, anti-virus software and Microsoft Office products.
- Played a major role in the configuration and implementation of 16 workstations for a new production building.
- Saved the company major capital and proprietary data in the repairing of damaged equipment from virus attacks.
0-5 years of experience
Configure and test a PacketFence server to automatically move machines around a VLAN based on MAC Addresses
- Frontline desktop support, including computerized CNC machines, printers, desktops, and laptops
- Configuration and installation of new hire computers, workstations, and conference room computers
- Helpdesk support for all employees, ranging from HR to engineers to software developers.
- Configuration of Cisco switches (2960G, C2750x models) as per SpaceX standard deployment practices and MAC Auth Bypass with PacketFence
- Configuration of Moxa p510a POE switches as per SpaceX standard deployment practices
- Configuration and deployment of HP ProLiant DL360 Gen9 servers and a NetApp E2760 storage shelf with 60x4TB drives for Nx Witness camera recording storage
- Experience with vCenter, VM creation and management
0-5 years of experience
Active Directory Maintenance, Windows 2000 thru 2012 servers and Cisco network switches and routers.
- Installation of new computer systems, servers, wireless networks, audio/video, am/ fm broadcast equipment.
- Maintain operation of Viero, NexGen servers, audio servers, control rooms and user systems.
- Maintain all network and desktop systems and printers, ensure 24/7/365 operation of multiple radio stations, studio and transmitter hardware and software. Troubleshooting and electronic parts repairs. Maintain all audio/video equipment. Maintain Avaya PBX, Shoretel PBX and voicemail systems.
- Assist with all transmitter site maintenance,
- Provide sound engineering to artists that perform in our studio, Mixing sound and maintaining stage and all PA and lighting Equipment. Maintain video and security alarm systems.
0-5 years of experience
Deployed and troubleshot VMWare software on clients server
- Used IBM AMM Blades in IP configuration
- Troubleshot and repaired any server issues with clients
- Used MSL and ESL programs to help store and secure high profile information
- Configured host information through Windows 2008 server
0-5 years of experience
Provide technical support via telephone and in-person reducing negative impact on customers.
- Test customized software for PC’s to ensure client satisfaction.
- Perform and Maintain Network Closets and Racks
- Installing and switching out close to 3000 VoIP Phones for the School System
- Program and Maintain the use of Chromebooks that were given to each and every student at CMS
- Create and Distribute images of Windows 7 to put on computers for school use only
- Help setup Security Policies with Active Directory along with manage Active User accounts
- Setup EliteBook Folio Laptops for all the CMS School Psychologists to use
0-5 years of experience
Staging of desktop with a user standard image including Windows 7 and Office 2010.
- Responsible for interfacing with users.
- Visit user workspace, backup locally stored user data, retire old equipment, deploy new equipment, and restore user data per Work Orders.
- Perform work based on Work Orders provided by device or client location.
- Record asset information for retired and newly deployed hardware.
- Validate installation through defined quality assurance procedures.
- Analyses incidents, problems and systems information to show trends and potential problem areas, so that actions can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance.
0-5 years of experience
Monitor all Microsoft servers to ensure proper uptime & delivery of network resources to end users
- Price, purchase, install & configure all network & workstation related equipment
- Respond to various tech support issues both over the phone as well as on site
- Responsible for building access & security as well as monitoring proper capture of video camera data
- Manage the networked Avaya phone system including creating new accounts & troubleshooting issues
- Create, maintain, & manage all network and email clients and administer appropriate security levels
0-5 years of experience
Maintaining computerized gaming machines for simulcast and live horse & dog racing
- Informed customers on how to place bets
- Networked all terminals and kiosk machines
- Worked and trained other staff members
- Programmed and added software updates constantly
0-5 years of experience
Support internal IT infrastructure, including but not limited to the physical and virtual servers, desktops, laptops, wireless routers, and all LAN connectivity.
- Maintain the phone system and all mobile phones.
- Mobile email connectivity setups (smartphones, blackberry devices, androids, iPhones)
- Responsible for video conference and audio system setup.
- Administer user accounts, security groups/permissions, email boxes, network shares and manage onsite data backup.
- Manage IT consumables and vendor relations with copier/printer service and toner, warehouse labels, scan guns, etc.
0-5 years of experience
- Ensure tickets submitted by end users are handled and resolved in a prompt manner
- Cable managed various areas of the fulfillment center for safety and aesthetic reasons
- Occasionally work with other technicians in order to finish projects
- Troubleshoot various issues with equipment used by end users throughout the facility
- Promoted from Inventory Control Associate
0-5 years of experience
Installed a complex wireless network equipment in hotels.
- Configures laptops and desktop computers for technicians or other employees.
- Effectively manages a team of technicians in the field.
- Documented success with opening tickets for support calls in a getting them closed in a timely manner.
- Creates numerous Microsoft Visio network diagrams for installations.
- Developed process of organizing IT department documentation into excel spreadsheets to ensure accurate support.
- Ability to communicate effective with other employees in all areas.
0-5 years of experience
Offer extensive technical support via remote desktop management software – TeamViewer.
- Instruct all staff on proper equipment and software usage.
- Troubleshoot and repair software and hardware components.
- Provide on-site technical support to all staff.
- Batch deployment of hardware and software.
- Remove viruses, spyware, malware and clean registries.
0-5 years of experience
Creating new users in Active Directory, ESO, Operative IQ, and creating there Email accounts in Office 365.
- Giving users rights to access certain folders and remote access.
- In charge of keeping track of Cell phone equipment and Tablets. Activating the Cell phones and tablets if needed and suspending them.
- Keeping track and assigning Admin Laptops.
- Keeping track of locations that have internet and what’s needed.
- Negation on Bills to get cheaper prices.
- Saved about 5,000 dollars on the company’s Cell phone bill with AT&T.
- Saved money on user Licenses on Office 365.
- Worked on Spiceworks Ticketing system and ConnectWise ticketing system.
- Managing over 900 Active Accounts in Active Directory and 400 Cell phone accounts.
0-5 years of experience
- Conduct monthly tune ups remotely to make sure our client’s computers are running at top performance.
- Removal of Malware, Potentially Unwanted Programs, and some Virus’s.
- Provide a shopping service for clients in need of a new computer or any type of hardware or technology.
- Helped in setting up new hard ware and installing at client’s home.
- Assisted the owner with invoicing and reconciling accounts using QuickBooks.
0-5 years of experience
Worked doing IT support for 130+ locations
- Entrusted with order 10s of thousands worth of equipment
- Training staff on different aspects of their duties
- Setting up product for use and to run displays in stores
- Monitoring servers and networks
- Repair of computers, thin clients, and printers
0-5 years of experience
Remote customers computers to provide various software/ hardware resolutions via Log Me In.
- Answer incoming calls assisting customers with both PC and MAC issues.
- Deploy and install various virus and malware products on infected computers.
- Follow up with customers to ensure they’re 100 percent satisfied with the service and their PC/ MAC is running at optimal performance.
6-10 years of experience
Keeping track of IT tickets in Spiceworks for issues that need to be handled
- Diagnose and repair computer software/hardware issues
- Manage Symantec Endpoint Protection for our corporate anti-virus
- Setup and distribute new computers, cellphones, and tablets for corporate employees
- Using SCCM to push out new software to computers
- Assign specific rights in server folders for specific users
0-5 years of experience
Responsible for issuing/receiving IT Equipment. Coordinates repairs and maintenance with outside vendors. Maintains database of hardware, software and licenses. Troubleshoot computers via telephone, remotely or in-person.
- Prepares machines for issuing by formatting the hard-drive, preparing the software installation for end users, troubleshoots network connectivity issues, supports the help desk and serves as primary technician for the department when it comes to hardware. Occasionally responsible for on-call duty.
- Provide and setup computer workstations for staff. Support and service hardware equipment for desktops, laptops, field tablets, and printers.
- Responsible for smartphones at the organization. Coordinates service, troubleshooting, equipment exchanges and Vocera.
- Provides Training on: basic PC Skills, Smartphones, Vocera and other topics as requested.
- Provide network administrator assistance in managing the (LAN) to ensure connectivity, accessibility and wireless configuration.
0-5 years of experience
Provided help desk support fixing issues over the telephone.
- Provided excellent cooperation with co-workers and customers.
- Provided excellent time management as an out sourced IT employee to over 50 different companies.
- Fixed multiple troubleshooting networking issues.
- Provided computer cleanup/virus removal on a daily basis.
0-5 years of experience
Security Systems Installer/Locksmith – Install, program, maintain or repair security alarm wiring and equipment. Ensure that work is in accordance with relevant codes.
- Test and repair circuits and sensors, following wiring and system specifications
- Drill holes for wiring in wall studs, joists, ceilings or floors
- Install, maintain, or repair security systems, alarm devices or related equipment
- Mount and fasten control panels, door and window contacts, sensors, or video cameras and attach electrical and telephone wiring to connect components
- Examine systems to locate problems, such as loose connections or broken insulation
- Install electronic locks and program to the security systems
0-5 years of experience
Setting up computers and creating links to appropriate printers.
- Setting up and maintaining computer networks of 10 or more work stations.
- Make custom network wires for specific applications.
- Working knowledge of different software packages i.e. Microsoft and other third parties.
- Setup and maintenance of computer software packages and installing appropriate updates.
- Install new switches and UPS’s.
- Diagnosing and correcting computer system glitches.
- General diagnostics and repair of Laptops, desktops and laserjet printers.
0-5 years of experience
Troubleshoots computer software, hardware network problems.
- Recommend corrective solutions to errors that require knowledge of company computer applications, networks, hardware software or escalate problems to appropriate technical staff or technician area.
- Maintain records, tracking, troubleshooting reporting on technology problems.
- Prepare hardcopy as well as online documentation to improve user knowledge of computing information technology.
- Assist with installing, debugging, testing, tracking as well as monitoring a wide range of commercially available hardware and software.
- Assist with the development of plans processes that ensure the minimum risk to services due to errors.
- Maintain routine security as well as cleanliness of computing facility equipment.
0-5 years of experience
Install new equipment and programs for users.
- Troubleshoot network or connectivity problems for users or user groups.
- Provide telephone support related to application or connectivity issues.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Work on group and firm-wide projects collaborating with various teams
- Configure security settings or access permissions for groups or individuals
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
0-5 years of experience
Assistance with monitoring, analyzing, troubleshooting and supporting systems
- Re-image machines, implement McAfee Endpoint Encryption
- Accurately monitor, log, and solve incidents using Help Desk ticketing System (Sysaid)
- Made back end modifications to web browsers based on security guidelines needed to be adhere by (Disa Stigs)
- Consulted with upper management on strategies to make the addition of new accounts more efficient/automated.
0-5 years of experience
Manage and schedule developer downgrades and upgrades, bulk seat moves and seat deployments as needed by customer.
- Responsible for meeting the needs of the customers as well as ensuring that contract requirements are fulfilled.
- Repair/reconfigure hardware and software for customers.
- Install and configure assets to meet the needs of the customers.
0-5 years of experience
Develop innovative IT solutions for a variety of clients to increase reliability and improve productivity.
- Troubleshoot iMAC printers, desktops, servers and networks.
- Design and implement customer network infrastructure.
- Monitor and maintain servers and other network devices.
0-5 years of experience
Maintain, repair, and install personal pc’s and network hardware and software
- Review, maintain, and perform upgrades to existing pc systems
- Troubleshoot and determine problems
- System administration, user account creation, backup/restore data
- Apply solution by restoring broken or intermittent connections, adjusting software configuration, install patches, and reboot entire system
- Vendor Management, PC refresh and migration
- Assist with the management and maintenance of hardware and software inventoried
0-5 years of experience
Quality assurance as it pertains to the functions of [company name]’s iPhone, iPad products. NTF, Data Analysis, and Warranty Recovery as a Rework Technician SDX
- Computer Diagnostics for [company name] Products including Diagnostic Procedures, Visual Inspection And Quality Control
- Process GSX on iPads And iPhones
- Re-Quote Process to escalate the abuse cases to the customers
- SAP data entry and managing units paths whether pass or fail and scrap or not
0-5 years of experience
Respond quickly and efficiently to incoming issues tickets
- Walkthrough hardware and software configuration
- Data management and entry to keep track of in-use hardware
- Document procedures of every task
- Build and deploy new computers to employees
- Network configuration, and maintenance, company wide
- Email and hosting support for Gmail and mac mail cross overs
0-5 years of experience
- Taking any calls related to issues involving IT, both for internal issues and with vendors.
- Providing troubleshooting, maintenance, and repair to client hardware and software.
- Troubleshooting and resolving the majority of calls and delegating others where appropriate.
- Providing remote support to numerous locations across the country.
- Management of Active Directory related tasks.
0-5 years of experience
Engaged directly with customer while delivering PC repairs service to computer and network equipment.
- Assign and complete work orders.
- Provided small business services in regards to computer networking and PC systems installations.
- Call clients to coordinate appointments.
- Assist installers with any information they need.
- In charge of the company data base.
- Create and maintenance the company emails.
- Dispatch materials from warehouse.
0-5 years of experience
Troubleshoot and Resolve any issues with desktops, printers, and notebooks.
- Fix hardware and install Software while making sure it is updated and working properly.
- Train Staff on processes and procedures
- Maintain records of the quantity, type, and value of supplies needed.
- Document and find ways to minimize budget spending to save money.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
