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0-5 years of experience
Provided fanatical customer service at all times. Went above and beyond to solve any and all customer issues. Customer service was the major focus.
- Proactively monitored customer trouble tickets.
- Ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.
- Escalated tickets as needed.
- Served as an escalation point for junior technicians.
- Helped organized training for junior technicians.
0-5 years of experience
Maintained performance, security and uptime of 50+ high availability servers worldwide
- Managed access control for over ten-thousand employees
- Provided 24 hour, on-call emergency support for multiple external customers
- Scheduled downtime and notices
0-5 years of experience
Designed and deployed a virtual domain network for use as a development environment that includes a domain controller, Active Directory 2008, DHCP, DNS, and a Microsoft Exchange server
- Created virtual machines for test environment using VMware
- Researched requirements, deployed in a test environment, created documentation, and instructed peers on the use of software including ManageEngine’s ADSelfService Plus, McAfee’s ePolicy Orchestrator, and Microsoft’s Systems Center Operations Manager for Indiana Medicaid
- Utilize Windows Server Update Services to manage and deploy software patches to Indiana Medicaid
0-5 years of experience
Install, configure and support Microsoft technology solutions on windows 2003/2008 platform hosting web and database applications, while maintaining security patches, antivirus updates, backups, monitoring and performing routine server maintenance
- Conducted security configuration validation and analysis of wintel servers
- Configured Big Brother monitoring agents on servers for disk, memory, cpu and other business applications and services
- Provided IT support for monitoring emails and service desk call for wintel platform servers
0-5 years of experience
Provided server support for [company name] developers and testers both locally and at 10 other company locations in the US.
- Installed, configured, debugged software and hardware.
- Maintained security upgrades for installed software.
- Used basic VBS to automate administration tasks.
- Provided OS installations & upgrades for labs daily.
- Maintained hardware/software for development/test PCs.
0-5 years of experience
Performed server security compliance scanning utilizing required DoD tools
- Prepared, updated and maintained POAMs and other security compliance documentation
- Created and submitted change orders for critical systems
- Remediated servers to bring into DoD security compliance
- Composed server security mitigation documents
- Identified and deployed required security patches
- Prepared required documentation for DIACAP submittal
0-5 years of experience
- Administered Terminal Server farms and Print Servers. Directly managed 120 servers
- Conducted performance analysis, capacity planning and TS farm design
- Managed firmware and software updates, package creation and deployment with CA DMS
- Implemented centralized logging and auditing of Windows Event logs utilizing MS Logparser and MS SQL server.
- Written reports and alerts for Cisco MARS (Security Monitoring, Analysis, and Response System)
- Developed procedures and trained help desk analysts
0-5 years of experience
Manage Investment Banking, Fixed Income, Equities and Corporate DFS roots for heritage Lehman businesses, consisting of over 50 Network Appliance filers, utilizing Microsoft DFS, Brocade VFM and HSM archiving technologies.
- Project lead for the integration of heritage Lehman data with Barclays, consisting of over 8000 user home drives, profiles and 2500+ business shares.
- Lead engineer for Investment Banking and Investment Management Division, consisting of 400+ production applications, File\Print and IIS servers.
- Managed VMWARE environments utilizing Virtual Center for non critical applications and DR sessions.
- Conducted disaster recovery and application failover testing of tier 1 trading and client facing applications, ensuring that all critical applications met DR and compliance policies.
- Performed root cause analysis for servers utilizing tools such as Windbg and Performance Analysis of Logs (PAL) in order to find the cause and resolution.
0-5 years of experience
Responsible for administrative and management tasks to maintain system operation on approximately 500+ windows servers both physical and virtual (VMware), new server builds, maintaining system security and performance, and maintaining data integrity.
- Interface with Application Support Specialists, system users, and vendor contacts to meet operational requirements.
- Performed system maintenance duties such as system backups and file restoration from both disk and tape backups.
- Manage new hire account creation, user terminations, privileges and all other user account modifications.
- Acted as liaison for outside vendors during installation, redeployment, repair and/or removal of equipment or services.
- Monitors and responds to hardware and software alarms (SCOM) using appropriate problem determination tools.
- Responsible for all day to day Server activities, end user requests, racking of equipment, cabling and labeling, decommissioning of systems, system tracking and documentation and documentation updates.
0-5 years of experience
Global Tier 3 support for 2,000 servers consisting of HP DL380 and HP DL580 servers running Windows 2003 x86/x64
- Provision new servers using HP RDP (Altiris), deploy patches, script automated installations of third party utilities.
- Troubleshoot server hardware issues such as boot problems, blue screens, raid controller issues, source application performance problems and determine root-cause of hardware resource constraints; remediate issues and engineer global solution to prevent recurrence
- Project Lead for datacenter migration and rack re-stacking effort; gathered requirements for scope of work by using PowerShell scripts to inventory server MAC and SAN WWNs to gather switch connections, using Microsoft Project created overall server infrastructure project plan and worked with different support groups to align work activities into the scheduled maintenance window
- Patch management review via PowerShell script to discovered current patch status and deploy patches to effected systems, implemented Windows Update Services (WSUS) to schedule updates
0-5 years of experience
Administrated Windows 2000, 2003, 2003 R2, 2008, and 2008 R2 Servers.
- Maintained over 1800 servers for a single client.
- Ensured all systems complied to information security (ISEC) requirements.
- Performed monthly patching on all production and test servers.
- Ensured audit requirements were continually monitored and all logs readily available across entire environment.
- Performed basic Active Directory maintenance.
- Created and performed change requests in compliance to customer specifications.
- Established a number of special projects to improve overall support of the entire environment.
- Created comprehensive documentation of many processes and procedures to assist new employees.
0-5 years of experience
Provided support for a 1000 user network with over 300 servers
- Lead team in migration of remote servers to a disaster recovery co-location reducing remote server footprint over 50%
- Installed and supported ComVault backups
- Received deliveries, set up and configuration of system hardware, system operating systems, and components within the company locations in Florida as well as new clinics
0-5 years of experience
Re-designed and managed the enterprise Active Directory and Exchange architecture
- Performed server upgrades
- Prepared brand new servers for clean Exchange installation, which included disk partition, disk formatting and RAID configuration
- Daily Support and migration planning for users bases of over 30,000 users in multiple environments
- Daily management, analysis and troubleshooting of 9000+ Lotus Notes 6.5.2 mail files/users
- Evaluated customers’ existing technical environments
- Determined customer’s present and future needs
- Monitored daily backup jobs on Exchange servers and implanted tape rotation policy
- Created procedural documentation and policies for proper operation of mail system
- Designed Exchange-based solutions that meet the customers’ short and long-term goals and comply with Best Practices
6-10 years of experience
Provide senior-level systems administration support for the university, which covers all aspects of system lifecycle, including: hardware/software installation, application integration, operational maintenance/security, and retirement.
- Maintain daily operations for 100+ servers and multiple cluster systems.
- Perform design & integration functions for university-wide video camera surveillance system.
- Primary technical expert for Rocket Card (university identification) retail transactions and security initiatives related to Blackboard Transact POS enterprise software systems. Provide technical guidance to all users of the system, including retail, reporting, and system processing assistance.
- Simplified Blackboard Transact door access management by reconfiguring 265+ doors and related infrastructure devices. Includes control over perimeter security for most buildings on campus. Redesigned door access control plans to match role-based organizational design and monitored for wrongly assigned access.
- Isolated technical difficulties in financial reconciliation processes between Blackboard Transact and Banner, including designing server-side scripting for dining funds account assignment and funds deposit.
10+ years of experience
U.S. Marine Corps
- Responsible for the installation, configuration, troubleshooting, and maintenance of server hardware and software to ensure their confidentiality, integrity, and availability.
- Managed the patching and remediation of over 10,000 systems for multiple networks located in various locations for the USCENTCOM area of operation.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Managed and administered the documentation, validation, and accreditation processes necessary to assure that new IT systems met DoD IA requirements for the United States Central Command.
- Plan, install, operated and maintain a Public Key Infrastructure for the unclassified and classified network for over 30 exercises.
- Responsible for the management of network operations of over 5000 users, 12 networks and multiple locations during 3 years for the CCJ6 at USCENTCOM.
- Assisted DISA’s CCRI team in the assessment of the Centrix-ISAF network in Afghanistan providing tactics, techniques and procedures for the management of the network.
6-10 years of experience
Supported 25,000+ Men’s Wearhouse Employees
- Maintained accountability of all Windows Servers
- Installed and maintained Laserfiche system
- Maintained SPOT Dry Cleaning Application
- Created applications via Citrix
- Installed and maintained the following systems:
0-5 years of experience
Work as SQL Server DBA on IRS Development Lab
- In charge of writing and implementing Hardening Scripts for SQL Server Databases
- Served as Lab-wide technical support point of contact for SQL Database security questions
- Ran regular Windows Policy Checker for department to ensure compliance of all SQL Server installations, and resolved any out of compliance issues. Reported findings to Organization Security Team
- Manage updates and configure alert responses for all database systems, ensuring optimal security and backup
- Created SQL Database Objects as needed, and ensured that all objects met DISA Database Security compliance requirements.
- Performed Database Administrative task on various projects as needed- High availability implementation, Performance tuning, Object optimization, Data Health-check and reporting
- Created solution to foster ETL of data from Access base procurement solution to Oracle 11g.
- Performed several windows server 2003 administrative task including, new server build, user promotion activities, windows server hardening (IIS),
- Use of Rational ClearQuest tool and TestManager for a host of administrative duties and Ticketing.
6-10 years of experience
- Built end-user accounts and exchange mailboxes using Windows Active Directory
- Setup file shares on file servers and assigned permissions; Managed user security and distribution groups in Active Directory
- Setup print queues on print server; Deployed desktop and laptop images using various methods including network imaging using Symantec Ghost
- Utilized MS Word to document IT procedures for software installation programs.
- Deployed anti-virus software (McAfee, Symantec-Norton) to client systems using remote consoles and directly at the workstations. Used ServiceDesk plus for change control documentation.
- Supported numerous departments including desktop support; Provided test-set calibration of equipment; Provided maintenance and repair of scientific equipment
0-5 years of experience
Provide technical solutions for the international media company: Windows 2K/2K3/2K8 Servers; Active Directory: Multi-domains /trust /DFS/ Group policy; Exchange 2003 server build and admin; SQL 2005 server build and admin.
- Consolidate domains and Group policy within the company after acquisitions (GP, Security, and Trust).
- Manage team of Windows Admin members and mentor junior members.
- Also manage VSphere Farm and Citrix Farms. Provide Level-2 support for EMC Clarion SAN and HP MSA SAN solutions.
- Monitor network resources using Solarwind Orion and HP Insight Manager and resolve alerts.
0-5 years of experience
Rebuild, configure and troubleshoot physical Windows 2003 and 2008 servers
- Rebuild, configure and troubleshoot VMware ESX Virtual servers
- Utilized HP Service Manager daily to meet SLA’s
- TCP/IP, DHCP, AD and DNS configuration and support
- Veritas NetBackup and Active Directory support
- Performing Windows patch management utilizing WSRM
0-5 years of experience
- Health Check of VMs Automation: Developed a script to extract the status of every server of Societe Generale clients on all the ESXi present two data centers and presented it as a web application.
- Server Construction, Maintenance and Decommission (Virtual): Investigated cases of unreachable servers, network failures and backup issues. Participated in Disaster Recovery drills. Individually installed and configured ESXi and clusters to host VMs.
- HP c7000 Blade servers and asset management: Individually handled iLO and Firmware up-gradation of 706 servers.
0-5 years of experience
Built servers and handled maintenance including on call support activities/24×7. Coordinated server application software installations and maintenance. Created desktop/laptop computer standards and images. Responsible for desktop/laptop research and development. Handled purchasing of Dell desktop/laptop computers and related equipment.
- Requested by management to initiate and lead the Desktop Engineering Team
- Managed company rollout of approximately 100 new desktop and laptop computers
- Created/maintained windows desktop images for several models of computers (software applications, security programs, and OS customization)
0-5 years of experience
Managed and supported over 300 Windows 2003/2008 servers
- Managed and supported multiple domain Active Directory
- Wrote PowerShell scripts for administrative tasks and management of the server infrastructure
- Set up and configure websites using IIS
- Configured and administered new Citrix XenApp 6.5 server farm
- Configured new domain controllers
- Configured and administrated WSUS
- Used Wireshark to monitor and troubleshoot network traffic and packets
- Performed DNS and DHCP configuration and administration
- Restored files using Tivoli Storage Manager
- Created and administered VM’s in ESX 4.0 and 5.0
0-5 years of experience
- Assigned to [company name] SSO supporting [company name] infrastructure and client servers for [company name] client, Ameriprise Financial account providing 24 x 7 live bridge support.
- Utilized IPC ticketing systems (ManageNOW, ServiceNOW), conference tools ([company name] Lotus Notes, [company name] Sametime, Lotus Live, Cisco WebEx), live bridges, System Admin tools (sysinternals, NTFS Permissions tool, vbscripts, BAT scripts, VMware tools, VMware vCenter, etc.)
- Collaborated with global [company name] teams to provide 24×7 live bridge support resolving SEV1/2/3/4 incidents, implementing change tickets, and doing RCA on assigned problems.
- Provided back up support for UNIX team on LINUX. Coordinated with other team leads, project managers, program managers to bring on bridge needed resources to meet SLA.
- Provided support for [company name] Global Shared Systems Director (SSD), [company name] Fusion Baseline Analyzer (FBA), [company name] Parity / SEA.
- Used [company name] Parity / SEA tool to automate deployment of [company name] Global Shared System Director (SSD), and [company name] Fusion Baseline Analyzer (FBA) on Windows servers for Ameriprise Financials account. Saved 1 FTE and completed within 1 month instead of 3 to 4 months projected.
- Participated in development of [company name] FBA tool to detect changes made to the server’s OS, its configurations and components, adding additional layer of security protecting customer assets. Involved in creating [company name] SSD tool, monitoring server health, predicting failure of critical components, and allowing teams time to handle and maintain SLA.
- Performed quarterly security compliance by completing server patching, health check scan and remediation.
0-5 years of experience
Perform day to day infrastructure support and administration in an Active Directory 2008 environment consisting of over 400 physical and virtual (Hyper-V 2008 and 2012R2) Windows 2008/2012 servers
- Manage Active Directory / Exchange 2010 environment with multiple CAS servers
- Manage multiple technologies and vendor relationships for web content filtering, event log security analysis, and vulnerability discovery / penetration test technologies
- Develop and execute project plans for deployments, upgrades, migrations, and replacement of existing IT technologies including Websense Web Security Gateway, Microsoft DPM 2012 R2, QualysGuard Express, SAP Business Objects, and DeviceLock deployment via Group Policy.
- Create custom reporting and alerts in Solarwinds LEM and Microsoft ACS for security / auditing purposes
- Research and test new technologies implementing Proof Of Concept trials
- Negotiated savings of over $100K in multiple technology maintenance contract renewals
- Assist with auditing and compliance research and artifact obtainment
- Document policies, procedures, technical documentation, and assist upper management with surveys and artifacts to demonstrate SOX compliance
- Administer backups utilizing NetBackup and Microsoft DPM 2012 utilizing Iron Mountain for off-site storage, perform audits of off-site media
- Observe alerting from multiple monitoring systems and proactively respond to mitigate service affecting issues and minimize downtime, perform routine maintenance on network/server equipment and serve as a third level escalation point for Desktop Engineers.
0-5 years of experience
My day to day responsibilities were to maintain the PPL Windows Server environment. This environment was comprised of roughly 1200 Windows Servers.
- The infrastructure is split between physical servers; 60% and the balance being virtual servers running on various version of ESXi.
- The PPL environment is regulated and falls under SOX compliance regulations and the Federal Energy Regulatory Commission (FERC). Maintaining the servers required strict compliance to regulations as well as producing SOX audit reports.
- During the time I was there I also managed the internal Microsoft Windows Server patching cycle. The involved maintaining guidelines and complying with Federal Regulations. The number server involved total 1200.
- Added responsibilities included building new servers based on design specifications provided to meet internal customer expectations.
10+ years of experience
Installing and supporting Highmark Windows Server environment. Virtual and Physical servers in multiple locations around the county.
- Installation and support Windows 2003 and 2008 servers. Installing and supporting over 1500 application on 700+ servers. Over 300 server and virtual on a VMware ESX platform.
- Distribution of patches and application packages to keep the environment compliant with the Department of defense and HIPAA compliant.
- Level of support consists of the deployment to retirement of equipment HP and Dell equipment. Installing equipment in multiple datacenter locations.
- Microsoft support with the enterprise suite of configuration manager. Install and support cluster servers for Microsoft Exchange and multiple MySQL servers.
- Monitored the Highmark infrastructure on a 24×7. Network infrastructure and Windows/Linux server farms
- Worked with higher level support staff and vendors to solve problem in a timely manner.
- Monitoring and maintaining Cisco hardware and IOS. Layer3 switches and routers to support IP phones and QOS.
- Circuit installation for DSL to Sonnet rings. Worked with vendors to activate and maintain circuit reliability.
- Monitoring and troubleshooting the network for intrusion. Installing and configuring Cisco IDS to capture intrusion on a 12000 node network.
- Datacenter operations with experience of building and mounting equipment into racks. Back board patching cabling for both fiber and copper.
0-5 years of experience
This short-term contract position dealt with creating a standard environment and setting up SNMP monitoring services for Windows Servers.
- Included recommendations for SQL Server, Exchange, as well as setting up systems with SNMP and HP and Dell management agents for monitoring with Aprisma Spectrum software. DNS, DHCP, and some networking issues resolved.
- Made suggestions for changes to Change Management system to improve work-flow while increasing accountability and productivity.
- Worked on tuning Blackberry Enterprise Server to improve stability. Performed maintenance on servers, including upgrading firmware and trouble-shooting hardware issues.
6-10 years of experience
- Successfully migrated the entire datacenter from Rocklin, CA consisting of hundreds of physical servers to a Datacenter in Chandler, AZ with a VMWARE based virtual infrastructure.
- Migrated the EMC SAN and IBM Tape Library from the Rocklin, CA office to the Roseville, CA office with zero downtime to the business applications.
- Virtualized all legacy Servers and end of life servers to the new VMWARE infrastructure environment.
- Eliminated all windows 2000 servers and migrated the applications and users to newer OS versions.
- Managed all servers for our Windows teams across all sites in the US.
- Improved uptimes of all servers
- Upgraded all firmware from DELL on all hardware components like HBA cards, Servers, SAN Storage, etc.
- Updated all Microsoft patches on a regular basis to keep Server current and safe using ECM (Enterprise Configuration Management) Application to manager servers.
- Resolved day to day issues for Windows servers based on the Tickets coming on the CA Unicenter Service Desk Ticketing System.
0-5 years of experience
Assist Developers with Account Creation
- Active Directory Administration and support
- Administration Projects, including globally implementing an updated company wide security model.
- Administer Systems using VMware ESX and VSphere
- Perform backup and restore duties using VERITAS NetBackup
- Server Task Automation through PowerShell Script Creation
- Manage Scheduled Activities Using HP Server Automation Software
- Work with UNIX Team Managing Solaris 10 and RedHat 4, 5, and 6.
- Working knowledge of HP Integrated Lights Out Management Software
- Monitor and troubleshoot servers globally using Sitescope/BAC and other tools
0-5 years of experience
Responsible for HP server hardware support
- HP certified server technician
- Responsible for all aspects of server implementation, from box to base server image
- Provided support for any Windows OS issues
0-5 years of experience
Responsible for complete management of the hardware operating systems, and non-application services on mission-critical computer servers located in the Data Center at Universal Orlando. Also, responsible for maximizing server availability, hardware and operating system configuration, performance reporting and tuning, capacity management, problem resolution, and testing. This includes solution formulation, implementation, documentation, and follow-up.
- Install, configure and maintain server infrastructure, including operating software, server management software, system backups, virus protection, messaging systems, etc.
- Provide customer support to all Universal Studio employees including Executives, VP’s, CEO’s and President. Also monitor trouble tickets through Remedy call tracking system.
- Window 2003 server maintenance and installations. Active Directory and Group Policy management. Exchange 2003 and Ironport administration and maintenance.
0-5 years of experience
Responsible for complete management of the hardware operating systems, and non-application services on mission-critical computer servers located in the Data Center at Universal Orlando. Also, responsible for maximizing server availability, hardware and operating system configuration, performance reporting and tuning, capacity management, problem resolution, and testing. This includes solution formulation, implementation, documentation, and follow-up.
- Install, configure and maintain server infrastructure, including operating software, server management software, system backups, virus protection, messaging systems, etc.
- Provide customer support to all Universal Studio employees including Executives, VP’s, CEO’s and President. Also monitor trouble tickets through Remedy call tracking system.
- Window 2003 server maintenance and installations. Active Directory and Group Policy management. Exchange 2003 and Ironport administration and maintenance.
10+ years of experience
File Server, and application servers.
- Maintain All Windows OS to increase ROI. Equipment is well maintained and re-assigned when necessary.
- Troubleshoot, repair and upgrade all computer equipment to increase life.
- Proficient in all Microsoft Office programs to perform duties, and train end users.
- Microsoft Dynamics Accounting System.
6-10 years of experience
Senior team member, providing leadership, mentoring to junior members
- VMware administration and migration of physical to virtual servers (Platespin Powerconvert and Vmware Converter)
- Support Windows virtual guests on VMware ESX 2.5 and 3 host servers
- Active directory administration, group policy management/application
- Support approximately 450 servers (infrastructure and application)
- Install, configure and maintain Windows 2000/Windows 2003 application servers
- Citrix Presentation server administration/application support (3 Citrix farms)
- Citrix support includes publishing, upgrading, maintaining applications in farm
- Citrix print driver management and maintenance
- Manage patching of servers through WSUS and group policy for client settings
- Application support for Windows client/server applications
0-5 years of experience
Tivoli Endpoint Manager and ILMT for clients and staff
- IBM Product Support Specialist
- Provide general Server/Network management for clients and staff
- Provide pre-sales IT support to Sales Staff
- Conduct demonstrations and training sessions for clients.
0-5 years of experience
Managed and maintain all Information Security for compliance and auditing, as well as day to day security and access permissions on all systems.
- Migrated from Citrix Server Application enviornment to VDI RemoteApp and deployed/implemented for all users.
- Migrated and Implemented all five branch Domains cross-site to centralized domain structure.
- Implemented and Maintained Client/Server Managed AV Solution, as well as Network Monitoring Management.
- Performed Help Desk, Desktop Support, and Windows Server/Network Administration roles, supporting multiple domains and 500 users for five child companies, which ran under Cogent, spanning across multiple sites, nation wide.
- All “Tier” level escalation contact for user issues, in regards to Canon, HP, and Ricoh Printer issues, in-house proprietary applications, network, security permissions, E-Mail Access, New User creation and setups, Cisco phone and Teleconferencing, Sharepoint Management Administration, and other daily routine user issues via phone/remotely/in-person/e-mail, all in a mixed Windows 7 and 8.1 environment, using Google Gmail via Active Directory LDAP Sync as email client.
- Built, migrated, and maintained Domain Controllers (FSMO Role and Replication Management). Print Servers, DNS/DCHP/SQL Cluster, Backup Servers from Windows 2003 to Windows 2012 Servers, in both Physical (Blade Chassis) and Virtual Servers.
- Built and Maintained WSUS, IIS, and Crystal Reports Distribution Server on Windows 2012, as well as implementing Automated Asset Management and Inventory system for company on SCCM 2012.
- Was Primary escalation point for All Active Directory related needs, such as migrating Domain Controllers with AD Roles, Consolidating and Cleanup of OU Containers and Security/Distribution Groups. Creating, Modifying, Removing Users/Computers, in such cases as user termination or old computer object cleanups in AD Forest.
- Implemented Virtual Machines for company-wide Windows Server 2012 Migration, using VMware vSphere and was responsible for implementing remotely silent third-party software patching solutions for client workstations.
- Implemented SOX/PCI Compliance policy proposals, for Best Practices in coordination with Human Resources, to establish security policies and audit reviews for technology and access related assets used by employees.
0-5 years of experience
- Responsible for the testing, installation and maintenance of the REMEDY ITSM Servers, providing Service Desk Personnel with troubleshooting ticketing system
- Maintain or perform system upgrades, including installing up-to-date patches and service packs.
- Subject matter knowledge in [company name] product suite. Develop training plans for elevated users on ITIL and REMEDY Processes.
- Troubleshoot Remedy production issues and determine necessary course of action.
- Document Remedy environment and associated applications.
- Document measures taken to patch or upgrade Remedy OS and testing done to ensure continued smooth production.
- Experienced working with the Help Desk, End users and other technical groups
- Answer technical questions, troubleshoot problems, and guide users to gain productive use of the Remedy ITSM system and integrations
0-5 years of experience
Member of server build team responsible for build out of all Windows servers both physical and virtual using HP Chassis and Virtual Connect Manager.
- Manage projects of various sizes from 2 to 36 servers in an ESXi environment using EMC VMAX/VNX storage. Projects run from build phase to production, which includes building servers using Blade Logic. Servers are built and patched to pass both MSB and Qualys scans to comply with strict security standards. Applications are installed with vendors and tested before turn over to RUN team for continued support.
- Member of team for yearly Disaster Recovery exercise where selected systems are recovered at DR facility to ensure applications, hardware and infrastructure function as they do in production.
- Build ESXi hosts on HP hardware including HP Chassis and Blades with HP Virtual Connect Manager. Use VCenter to create clusters, add hosts and storage to allow creation of Virtual Servers.
10+ years of experience
- Manage, maintain, and secure all the services provided on Windows based hosting servers.
- Creating policies for logins and unauthorized access to minimize security threats.
- Monitor system performance and system logs to provide secure and stable services to clients.
- Create backup and restoration policies to provide maximum uptime.
- Mail server configuration for troubleshooting blacklist issues and spammer attacks on servers.
- Complete configuration of Plesk control panel on pre-installed servers (MailEnable, IIS, DNS records, scheduled backups, analyzing and rotating logs, etc).
- Provide customer support and technical issue resolution via e-mail, phone, chat, and ticket system.
- Manage, register and renew client domains.
- Maintain a strict confidentiality and discretion when working with passwords or sensitive materials.
0-5 years of experience
- Integral part of administrators, project managers and analysts to strategize, support and administrate all R&D and production line servers world wide for HP.
- Team member of Windows administrator group of production line servers which entailed 24×7 support of 1,800+ servers worldwide as well as 200+ local servers in San Diego.
- Planning and execution of new hardware installs for HP’s global R&D teams including systems development. This includes installation of operating systems, coordinating downtime for patch windows and processes, writing and executing scripts, working with network teams for any connectivity issues and IP configurations, configuration of storage devices including SAN architecture.
- Concentrations on Windows administration include Active Directory, Exchange 2007, writing and running scripts, building complete images as well as disaster recovery preparation. Also required to be a liaison to communicate directly back to business managers as well as information technology managers to meet objectives, progress, timelines and goals.
0-5 years of experience
- Management and maintenance of 300 + Windows Servers both virtual and physical
- Project Leader for several enterprise system implementations
- Windows Server Deployment and Template creation
- Security scans and vulnerability mitigation
- System error event troubleshooting
- System automation
- Powershell scripting
- Cacti Performance Monitoring
- Nagios System Monitoring
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
