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0-5 years of experience
Awarded team’s “Most Valuable Player” three consecutive times.
- Communicated with customers to resolve complaints by identifying issues, possible malfunctions or the need for further customer education.
- Disassembled units to diagnose issues and repair equipment for customers.
- Reassembled, adjusted and cleaned equipment as needed to provide a finished product.
- Recorded maintenance and repair work performed on units.
- Trained new technicians on procedures and their job functions within the department.
6-10 years of experience
Promoted to Tier 3 Team for swift and expert technical problem-solving and decision-making skills
- Demonstrated advanced technical knowledge, resulting in the additional responsibilities of researching and authorizing technological innovations for all technicians
- Diagnosed and repaired hardware/software with desktops, notebooks, netbooks, monitors, and tablets
- Skillfully utilized company database software on a daily basis to open, update, and close customer trouble tickets based on clear and concise reports of findings, and to ship repaired units to customers
- Loaded and unloaded programs, software, and drivers
6-10 years of experience
Troubleshoot, diagnose and repair hardware and software of Acer/Gateway/eMachine laptops, desktops and netbooks. Operating systems to include Windows XP, Windows Vista, Windows 7 and Windows 8.
- Work in a very fast paced environment working on up to 5 computers at a time. Required to troubleshoot/diagnose/repair a minimum of 1 computer per hour.
- Held accountable for all parts moved to and from customer’s computers to our parts warehouse.
- Consistently been the top producer of computers repaired per hour over the past 7 years throughout the Acer repair center.
- Often work with Engineering and Logistics departments regarding problems and solutions on a specific customer computer or on issues affecting all computers of a specific model.
0-5 years of experience
Installed and repaired computer hardware and software throughout the school
- Resolved all troubleshooting tickets placed by administrators and staff.
- Configured and connected a wide range of technological equipment.
- Conducted necessary upgrades to hardware and software as needed.
- Trained administrators, educational coordinators, parents, teachers and students on the use educational software and hardware.
- Introduced educational programs to the campus.
- Utilized and repaired all common office equipment.
- Maintained detailed and up to date inventory of all technological equipment.
0-5 years of experience
Configured and installed new Microsoft operating systems
- Troubleshooting and resolved desktop support issues
- Maintained the up to date operating procedures inside the IT department
- Performed off hour help desk support
- Created user accounts and managed access control of desktop and Network applications
- Worked with hardware and software dealers to confirm well-timed product delivery
- Repaired and Maintained hardware and software and their records.
0-5 years of experience
- Performed hardware and software support and installation
- Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions
- Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions
- Diagnosed and repaired computers to component and software level, establishing alternative repair procedures to meet customer needs
0-5 years of experience
Performed warranty and repair work on [company name] computer products.
- Repaired computer notebooks and tablets
- Maintained and filed detailed notes as required by company and insurer
- Monitored and maintained required throughput and quality control
6-10 years of experience
Does computer troubleshooting, diagnostics, parts install, & warranty repairs for Best Buy customers.
- Performed detailed diagnostics, repairs, & testing of various desktop, laptops, tablet, & all-in-one
- Performed manufacture approved parts installation for desktop, laptops, all-in-ones, & tablet.
- Provided customer services and over-the-phone technical support for clients.
- Does warranty validation research for specific products to meet manufacture standards & guidelines.
- Provided training to team members to meet SOP guidelines.
0-5 years of experience
- Virus & spyware removal.
- Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
- Installed hardware and software components.
- Assisted with managing and maintaining hardware and software inventories.
- Evaluated new technology (software/hardware).
- Resolved Windows and Internet Explorer issues.
0-5 years of experience
Responded to customer inquiries and requests for technical support regarding: installing, diagnosing, repairing, maintaining, and upgrading hardware/software for Macs and PCs
- Provided laptop and desktop support over the phone to user in and outside the office
- Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes
- Restored data from various backup sources, moved computer set-ups, and changed software
- Encrypted data transmissions and erected firewalls to conceal confidential information during transmit
0-5 years of experience
Tasked to repair customer laptops from Dell Computers.
- Received, diagnosed, repaired and inspected laptops for quality assurance.
- Dell certified systems expert certification.
- Electrostatic discharge certification.
0-5 years of experience
- Provided excellent customer service to clients and customers
- Repaired Mac and PC hardware of a variety of makes and models
- Participated in business marketing campaigns
- Performed data recovery and backups for Mac and PC
0-5 years of experience
- Resolved and repaired computers in both hardware and software.
- Educated customers on use of products and services.
- Helped in selling services and products.
- Assisted associates with questions regarding products and services.
0-5 years of experience
Performed on-site repair and preventive maintenance on personal computers and related peripherals.
- Produce estimates, invoice repairs, and order parts. Create, modify, and perform upkeep of files through menu-driven, command line, and graphic interfaces.
- Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner.
- Built custom computers to best serve the customer’s needs.
0-5 years of experience
Performed on-site repair and preventive maintenance on personal computers and related peripherals.
- Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner.
- Built custom computers to best serve the customer’s needs.
- Produce estimates, invoice repairs, and order parts. Create, modify, and perform upkeep of files through menu-driven, command line, and graphic interfaces.
6-10 years of experience
Installed, replaced, maintained and repaired a range of computer systems, peripherals and related equipment efficiently and effectively
- Met customers’ requirements for virus removal, software or hardware installation, PC tuneup and personal networking promptly
- Built and configured computers to client’s specifications
- Maintained up-to-date knowledge of basic electronic concepts and principles
0-5 years of experience
Repair and refurbish Lenovo Laptops, ASUS TF101, 201’s, 300’s Tablets and docking stations
- Reprogrammed, test, and repair tablets
- Troubleshot and repair tablet/PC hardware and software issues pertaining to display, power, flash boot, and Motherboard related issues.
- Modification to improve heat distribution from the wires coming from the speakers to display board
- Bills accordingly based on part used in e-service and Asus my-service system
- Daily KPI expected met and exceed from time to time within allotted period
- Customer specifications relative to RMA repairs are met within allotted time to repair and delivered
10+ years of experience
Repair/construct/diagnose computer systems
- Optimized Computer systems in regards to performance and function
- Organized and executed Security diagnosis of clients Computer systems
- Organized hardware and software purchases
- Setup and maintained computer networks
- Network configuration
- Maintenance and repair of peripherals (printers/scanners/mice/keyboards)
0-5 years of experience
Diagnose and repair computers, achieving targeted warranty levels 100% of the time
- Repair Dell, HP and IBM system boards for laptops, desktops and servers
- Maintain accurate parts inventory with 100% accuracy
- Develop written and hands-on exams for soldering training, including Thru-hole, SMT (surface mount technology) and BGA (ball grid array technology)
- Calibrate, validate and maintain laboratory equipment such as soldering, SMT and BGA stations
0-5 years of experience
- Diagnosed computers and laptops
- Repaired computers and laptops
- Performed computer maintenance and tune up services
- Installed and configured operating systems and software
0-5 years of experience
Accomplished repairs and rebuilding of servers, laptops as well as desktop computers. To include hardware replacement or installation of hardware plus system component replacement.
- Mentored the new teammate’s procedure for working on the servers and hardware installation.
- Performed RAID configuration, imaging of systems through VPN and local servers, Bios configurations, bios flash, and updates for systems
- Working on Dell servers (Blue Cat, Solera, Xerox, Google, Amulet, Emerson, AT&T and Riverbed), plus desktop computers, tablets, switches and laptops for various customers.
6-10 years of experience
Internet Explorer, Microsoft Office 2007 (Outlook, Word, Excel, PowerPoint, Access, and PowerPoint), QuickBooks, Citrix – Remote Connectivity, NetMon, RegMon, and FileMon.
- Ability to Troubleshoot Blackberries and most SmartPhones.
- Re-build and Refurbish home computer systems and laptops.
- Troubleshoot and repair home user networks and internet connections onsite.
- Remote-connect into customers home systems to troubleshoot and fix software issues, which included Antivirus/Spyware, TCP/IP connectivity, no boot issues, and failing hardware.
- Assist customers in learning how to use programs such as Outlook, Word, Excel, and other MS Office programs.
- Build, upgrade, and sell home computer systems and laptops.
6-10 years of experience
Internet Explorer, Microsoft Office 2007 (Outlook, Word, Excel, PowerPoint, Access, and PowerPoint), QuickBooks, Citrix – Remote Connectivity, NetMon, RegMon, and FileMon.
- Ability to Troubleshoot Blackberries and most SmartPhones.
- Re-build and Refurbish home computer systems and laptops.
- Troubleshoot and repair home user networks and internet connections onsite.
- Remote-connect into customers home systems to troubleshoot and fix software issues, which included Antivirus/Spyware, TCP/IP connectivity, no boot issues, and failing hardware.
- Assist customers in learning how to use programs such as Outlook, Word, Excel, and other MS Office programs.
- Build, upgrade, and sell home computer systems and laptops.
6-10 years of experience
- Provided technical support for customers
- Repaired hardware and software problems on personal computers
- Provided basic training for new software
- Installed and Updated Operating Systems
10+ years of experience
Diagnose computer issues and provide accurate repair solutions for a variety of customers. Specialize in handling situations related directly to computers, servers, and network issues. Market the business, and handle customer service, invoicing and receipts.
- Built a base of regular customers due to outstanding service who return regularly for all their computer needs.
- Engineered a method to cut repair turn-around time by 50%, increasing customer satisfaction and loyalty.
- Able to communicate computer terminology effectively to the customer in a language they can understand.
- Excel in diagnostics and ability to find out what the customer needs, and how to repair their equipment effectively.
6-10 years of experience
- Managed all aspects of Full-Service Hardware & Software Computer Repair Franchise Company
- Can simultaneously work up to 25 windows based desktops and laptops at any given moment, with a minimal monthly turn-around of 70-150 units of all makes and models.
- Demonstrated Proficiency With ALL Microsoft Software
- Proactively provides technology recommendations and strategies to clients
10+ years of experience
- Refurbished laptops, desk stations, test stations, and various computer components.
- Performed troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.
- Repaired and upgraded hardware and software for PC systems.
- Installed and interfaced computer hardware including multimedia, memory and video components and systems.
- Provided technical support for problems with sound cards, video cards, network cards, modems, hard drives, hard disk controllers, and PCI bridges.
- Provided technical support to end-users in hardware/software proficiency.
- Performed troubleshooting on network connectivity, desktop configuration, printer’s connectivity, and network access issues regarding permissions.
0-5 years of experience
Set up, tested and configured networks, desktops, laptops and printers.
- Installed motherboards, processors, RAM and graphics cards.
- Performed desktop and laptop repairs for Windows, Apple and Linux systems.
- Repaired and reinstalled software such as Windows OS, Apple IOS, and Linux OS
0-5 years of experience
Participated in the operations, sales, service levels, and maintained personal productivity at the Tech Shop.
- Responsible to advise customers, diagnosing and repairing computers and mobile devices.
- Interacted with customers answering questions and fielding any customer issues and resolving them amicably.
- Responsible for service levels, accuracy of diagnostics and repairs, eliminating re-works due to repair errors, and the selling of services, parts, anti-virus products, and extended warranties.
- Kept the shop and personal work desk cleaned and operating in accordance with company standards detailed in the Tech Shop Manual.
- Worked in direct partnership with the Sales Advisor, Sales Agents, Technical Service Supervisor, and Sales Manager.
- Reported any service, performance, or productivity issues to his supervisor.
6-10 years of experience
Troubleshoot, diagnose and repair PC and MAC computer systems, hardware and computer peripherals. Maintain detailed documentation of each service request via online tracking system. Collaborate with technology team and external vendors to upgrade and replace hardware and software systems. Deliver consistent, reliable, and efficient support services to high-profile customers and high-impact areas.
- Plan and Accomplish weekly goals independent of immediate supervision achieving 90 percent SLA adherence
- Efficiently manage heavy workload
- Prompt effective customer service
- Provide advanced audio visual support for large scale meetings
- Present technology resources and ideas to faculty.
- Promote effective use of instructional technology.
- Assist in the development of technology training sessions for faculty.
0-5 years of experience
Repair any issues and freezing with Mac OS and speed up make it faster.
- Troubleshoot laptop and desktop with software and hardware issues.
- Repair and replace cracked LCD screen, broken front glass or front panel, corrupted hard drive and data recovery or files, transfer data and backup hard drive.
- Perform Installation of windows XP, windows 7 or windows 8 operation system.
- Install antivirus protection and cleanup virus, update OS and speed up PC
- Fix network connection issues such as wireless connections.
- Advise on what hardware and software to buy to keep optional functionality. Configured all new hardware and software to work together with devices already connected to the network.
0-5 years of experience
Repair any issues and freezing with Mac OS and speed up make it faster.
- Troubleshoot laptop and desktop with software and hardware issues.
- Repair and replace cracked LCD screen, broken front glass or front panel, corrupted hard drive and data recovery or files, transfer data and backup hard drive.
- Perform Installation of windows XP, windows 7 or windows 8 operation system.
- Install antivirus protection and cleanup virus, update OS and speed up PC
- Fix network connection issues such as wireless connections.
- Advise on what hardware and software to buy to keep optional functionality. Configured all new hardware and software to work together with devices already connected to the network.
6-10 years of experience
Configure and install new computer hardware and software for end users; including desktops and laptops.
- Maintain, analyze, trouble shoot, and repair new and existing computer systems, hardware, software, basic network connectivity, and peripherals as assigned.
- Support and maintain virus and spy ware cleanup at the workstation level.
- Document the installation, maintenance, and upgrades of hardware and software systems as instructed; including maintenance of IT Department lists and data bases.
- Utilize software and hardware tools to identify and diagnose problems.
- Repair computer hardware
10+ years of experience
Provide timely, efficient computer repair and troubleshooting services at customer’s site with guaranteed response time and repair turnaround time.
- Dispatch within two hours of service call with preliminary estimate based on client’s problem description.
- Install an upgrade client’s personal computers for compatibility with current applications.
- Debug and virus protect client’s systems for optimum security and privacy.
- Custom configure client’s systems for their specific needs, including sharing devices, wireless access, and remote access configurations.
- Provide clients with Quick Tools to self-diagnose system problems to defray repair and replacement costs.
- Advise clients on appropriate solutions for their particular needs to eliminate waste and unneeded hardware and software.
0-5 years of experience
- Facilitated complete solutions of repair, maintenance and installations to personal clientele
- Provided utmost customer care including education on future performance/upkeep
- Maintained small business/home office networks using remote tools such as Goto Assist.
- Data recovery and virus removal; including hardware/software tune-ups
- Built desktops to personalize clients’ needs and set criteria
0-5 years of experience
Troubleshoot various computer problems; both hardware and software.
- Documentation of all repairs into SAP system.
- Disassembled machines to examine parts, for wear or defects.
- Repaired desktop units according to requirements.
- Reassembled machines after making repairs or replacing parts.
- Performed installation, diagnosis and repair of all computers.
0-5 years of experience
Troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network problems for individual users and resolves basic to complex issues
- Performed on-site repair and preventive maintenance on personal computers and related peripherals.
- Installed software and upgraded hardware of Windows 7 operating system for corporate rollout
- Built custom computers to best serve the customer needs.
10+ years of experience
Install and configure new desktop systems, monitor and maintain desktop systems and networks troubleshoot desktop systems and network problems, assist with the configuration and installation of new hardware and software as required.
- Work with clients to troubleshoot and resolve software and hardware issues generally on site, but also over the telephone and via a web-based remote desktop control tool.
- Implemented a VPN solution via the internet to enable a secure connection between a remote location and main office.
- Diagnose and solve hardware/​software issues, support new hardware and software, provide support documentation, recommend necessary purchases, cooperate with and support outsourced consultants providing network, server and other IT management issues.
- Manage printers – troubleshooting, repair, etc. Provide training and software support; communicate with clients on best practices for resolving common issues.
- Participate in and implement disaster response and/or recover
10+ years of experience
Install and configure new desktop systems, monitor and maintain desktop systems and networks troubleshoot desktop systems and network problems, assist with the configuration and installation of new hardware and software as required.
- Work with clients to troubleshoot and resolve software and hardware issues generally on site, but also over the telephone and via a web-based remote desktop control tool.
- Implemented a VPN solution via the internet to enable a secure connection between a remote location and main office.
- Diagnose and solve hardware/​software issues, support new hardware and software, provide support documentation, recommend necessary purchases, cooperate with and support outsourced consultants providing network, server and other IT management issues.
- Manage printers – troubleshooting, repair, etc. Provide training and software support; communicate with clients on best practices for resolving common issues.
- Participate in and implement disaster response and/or recover
10+ years of experience
Sub-Contract for Main Street Broadband (modem installations)
- Manage residential system repair contracts
- Troubleshoot PC components: Repair motherboards, LCD screens, power supplies
- Update software applications and OS (Windows XPNista/7)
- Repair motherboards, LCD screens, power supplies, and additional hardware
- Sell refurbished computers
6-10 years of experience
- Diagnose and troubleshoot customer reported issues regarding their General Dynamics laptops
- Ability to assemble and dis-assemble most GD model laptops such as IX270 and GD8000 / 8200
- Perform repairs and write a thorough repair report via a ticketing system.
- Perform failure analysis on special case units (DOA and OBF (Out of Box Failure) Units)
- Have a good knowledge of part numbers and alternate part numbers in case of part shortages
0-5 years of experience
Troubleshoot hardware and software issues on various computer and operating systems
- Update software packages, document compatibility issues
- Create documentation to expedite similar issues in the future
- Perform data backup and recovery to a network server
- Custom tailor generalized images to ensure consistency and save time
10+ years of experience
- Conducted training to clients about personal computer use.
- Utilized diagnostic tools to troubleshoot & resolve computer problems.
- Provided (PC & MAC) desktop & laptop configuration & repair services
- Installation, configuration, & troubleshooting of client networks.
0-5 years of experience
- Assist with troubleshooting and support to ongoing customer support
- Performed several lab assembly and software instructional projects for novice computer users
- Assist with inventory, refurbishing, and reorganization donations duties
- Help maintained the company’s vision to make computers available for low income individuals
10+ years of experience
- Installed operating systems (Win98SE, WIN2000, XP, Umbutu, Mandriva, and SUSE)
- Installed, troubleshot, upgraded and repair of hard drives, CD-ROMs, printers, NIC, ZIP drives, modems, disk drives and various peripherals
- Spyware / Adware removal experience
- Walked customers through the system registry and windows based tools to correct OS conflicts
- Assisted in setting up a Beowulf Cluster
- Upgraded software programs, BIOS, and OS
Computer Repair Technician Duties and Responsibilities
While the day-to-day duties of a computer repair technician are determined by their employer or clients, there are many core tasks associated with the role. Based on our analysis of job listings, these include:
Set Up Hardware Computer repair technicians are knowledgeable about what hardware is needed to operate a device. They are able to set up that hardware as well as install and configure software.
Maintain and Repair Equipment It is the responsibility of computer repair technicians to maintain, assess, and repair any technological equipment as necessary. This can include computers, processors, hard drives, monitors, virtual networks, routers, etc. It is also expected that these technicians test any newly installed parts and perform regular upgrades to ensure systems are up to date.
Install and Maintain Networks Computer repair technicians must be well versed in the installation of LAN, WAN, and other networks.
Manage Data Security Computer repair technicians manage security options and software security in computers and networks to maintain privacy and protection from potential viruses or attacks.
Computer Repair Technician Skills and Qualifications
Successful computer repair technicians are detail oriented and natural problem-solvers. They are energetic, effective communicators and have experience with assessing, repairing, and maintaining technological equipment. Employers prefer candidates who possess the following abilities:
- Dexterity – a person in this role regularly uses their hands to manipulate small objects within a computer
- Communication skills – computer repair technicians work with a variety of clients. In order to effectively assess the issue someone is having, they must ask questions and listen to customers’ responses. They’re also expected to clearly explain the issue, how they intend to fix it, and any repair or replacement options
- Analytical thinking – a person in this role needs the ability to solve issues that may not have a clear solution. Successful computer repair technicians are comfortable with trying different methods to help identify the fix to an issue
- IT skills – in order to perform this job effectively, these technicians need strong IT skills
- Attention to detail – many tasks assigned to computer repair technicians require a high level of detail and organization. It is crucial that someone in this role can multitask while paying close attention to details
Computer Repair Technician Education and Training
Education requirements for computer repair technicians typically vary by employer. They are usually required to have a high school diploma or GED along with prior experience. However, some employers require a bachelor’s degree in computer science or another IT field. Relevant certifications are typically encouraged, such as CompTIA’s A+ certification. On-the-job training, especially for specific processes, is typically offered by employers.
Computer Repair Technician Salary and Outlook
According to the Bureau of Labor Statistics (BLS), the median salary for a computer report specialist is $52,810 a year. The BLS job outlook for this role is positive; employment in this field is projected to grow 11 percent through 2026, which is faster than the average for all occupations.
Helpful Resources
There are many helpful resources available for those interested in careers as computer repair technicians. Please review the links below for valuable information and the latest industry news:
Association of Information Technology Professionals – this website provides resources and information for a variety of IT career fields. It also provides information about upcoming training programs, networking opportunities, and career tools for those in the computer technician field
CompTIA A+ Certification All-in-One for Dummies – the fourth edition of this book prepares readers for the A+ certification exam. The A+ certification is the IT world’s basic, entry-level designation that provides proof of a professional’s skills and ability to install and maintain computer systems
Road Warrior: How to Become a Freelance Computer Repair Technician – many computer repair technicians work for themselves and freelance their services. This book is helpful for those interested in this type of career path and includes great examples for getting started
PC Technician’s Troubleshooting Pocket Reference – this reference guide is handy for those in the computer repair technician field. It includes quick tips and tricks for troubleshooting PC problems of all kinds
The PC and Gadget Help Desk: A Do-It Yourself Guide to Troubleshooting and Repairing – this book is great resource for those just starting out in the computer
repair technician field. It provides helpful information about troubleshooting common issues with computers and other devices
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Computer Repair Technician
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
