Call Center Supervisor Cover Letter Examples

Dear Ms. Neumann:

Upon learning of your need for an experienced and customer-centric Call Center Supervisor to join your team at Wayward, Inc., I was eager to submit my resume and credentials for your review. With 13+ years of experience in high-volume call centers—coupled with expertise in hiring, training, developing, coaching, and supervising call center staff—I am confident in my ability to make an immediate and positive impact on Wayward’s customer service efforts in this role.

My background includes excellent experience in progressively responsible positions with Bullseye’s call center operations, earning continual promotions from initial role as a Customer Service Representative into current position as the Call Center Manager/Supervisor. Throughout my career with Bullseye, I have demonstrated a superior talent for overseeing customer service, quality assurance, staff training and development, equipment maintenance, and direct customer assistance and support. Furthermore, my outstanding communication, interpersonal, and time management abilities are certain to make a significant contribution to your call center’s success.

Consider the following highlights of my career achievements:

Advancing through positions of increasing scope and responsibility to supervise all operations and employees for Bullseye’s call center, managing up to 45 employees while monitoring calls, providing feedback, and implementing effective customer service and sales strategies.

Performing statistical analysis for each customer service representative and providing coaching and training to propel goal achievement and performance improvement.

Innovating and rolling out process efficiencies to elevate quality; moved my team’s performance from 90% to 97.4%.

Formulating and establishing new call center policies, operations, and performance standards, checking in directly with staff to ensure full understanding and compliance.

Tracking and evaluated CSR performance to drive quality service, professionalism, and courtesy while identifying actions to improve call quality and customer satisfaction.

With my proven record of success in leading and optimizing call center operations and staff—along with my experience serving in a direct customer service position—will greatly contribute to the success of your team at Wayward, Inc.

Thank you for your consideration, and I look forward to speaking with you soon.

Sincerely,

Janice T. Cox