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It Consultant Resume Samples
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0-5 years of experience
Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations
- Developed IT system specifications after evaluating customer’s nature of work and business volume
- Solved clients IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking
- Decommission of computers/networks
- Windows 7 migration
- Avaya IP Phone Installation
0-5 years of experience
Manager of stock custody department with dual role as IT consultant and business analyst for all related IT functions.
- Managed a 25-person team responsible for the firm’s stock custody
- Acted as IT consultant and business analyst in improving and maintaining software systems across the firm, ensuring both data
- Led several successful process improvement efforts – for instance by simplifying the data backup process through a reduced number of data
- Primary systems focus was RPG and Cobol implementations on IBM
0-5 years of experience
Troubleshot and resolved PC, mobile and tablet device issues including; connectivity, email setup and new user training.
- Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration.
- Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware and malware
- Installed and updated Windows 8, 7, Vista and Microsoft Office Suite software
0-5 years of experience
Assumed responsibility of desktop support issues in a mixed Windows/Mac environment for 50 end users with minimal supervision
- Researched and purchased equipment for the IT department
- Assisted chemists and biologists in installation and maintenance of laboratory workstations and instruments
- Completed company-wide migration from Windows XP to Windows 7
0-5 years of experience
Administered first level MHE and PKMS support and under provided SOPs made appropriate corrections when necessary
- Researched and documented existing and new processes for IT Support Teams and interacted with business users and other IT groups to gather business requirements for proposed system enhancements
- Communicated issues, resolutions and project status to IT management and user community and ensured the deadlines were met, but more importantly quality was delivered
- Deploy, reset, configure and replace equipment as needed, such as CLI Terminals, Silex Printer boxes, Printers, CPUs and laptops
- Assist in maintaining/updating inventory of IT assists
0-5 years of experience
Independent, not-for-profit organization that provides a broad array of assessment, research, information, and program management solutions in the areas of education and workforce development.
- Devised a workable scheme to accomplish the business objective.
- Scheduled and allocated project activities, identified tools, standards, and guidelines suitable for the project.
- Provided risk management by monitoring the project schedule and quality.
- Reported project status regularly through emails and weekly meetings; formally tracked problems and issues to closure.
- Monitored customer satisfaction at all levels throughout the project life-cycle.
- Delivered the product meeting the acceptable quality criteria as defined by ACT.
- Recommended project deliverables for releases.
0-5 years of experience
Assigned to one of the leading corporations within the insurance industry.
- Applied PMO standards for new Risk Management and Escalation Process
- Ensure an active PMO Risk Management practice at Project and Development Center levels
- Developed, monitored and communicated risk management reporting to director leadership.
- Resolved all inter-departmental project scheduling and task issues.
0-5 years of experience
- Develop and maintain all manner of IT systems for small business clients.
- Provided 7/24 on call remote and on-site IT support for clients in various cities.
- Maintained IT systems for clients, Google Apps, MS Office365, and hosted MS Exchange systems.
- Consulted with clients on equipment and software procurement and requisitions.
- Developed and recommended IT solutions for business work flow improvement.
0-5 years of experience
Recommended strategic process improvement measures to reduce the number of incident management tickets and enhance customer service globally. Gathered incident tracking data and conducted analysis to report trending.
- Gathered Service Level Agreement data and compiled monthly analytical reports to present to upper management
- Created monthly metrics report to illustrate Incident Management trending for the Production Support team
- Facilitated the monthly Business Intelligence (BI) Performance meeting to gather server performance data from database administrators and System Administrators
- Worked closely with DBA’s and UNIX System Administrators in Enterprise Technology Infrastructure (ETI) to create LAN /WAN knowledge based support procedures using the Information Mapping methodology
0-5 years of experience
Managed projects and reported to various dept. engineering project managers for CALTRANS, and provided 24/7 IT support to all District 4 main and remote offices.
- Administered IT services such as specialized hardware, and software procurement, internal and external web & VPN internet and intranet services, & special projects data base server.
- Reported IT Service Delivery Metrics bi-weekly and discussed individual and group projects in weekly staff meetings.
- Supervised IT staff scheduling on IT Help Desk, and responded to escalated calls and priority tickets on daily basis
6-10 years of experience
Provided technical support to a wide range of clientele
- Implemented user policies and enforced company regulations
- Installed, maintained, and repaired workstations, servers, and other IT related equipment
- Assisted other departments in meeting objectives
- Provided IT related training to clients
- Implemented company monitoring policies
0-5 years of experience
Analyzed business requirements by listening to the client, and observing client’s daily work process
- Implemented solutions that provided value and increased efficiency for the client
- Assigned email domain names to the employees in the company
- Installed and configured a 12TB business hard drive with user access management
- Researched and installed network, computer and, mobile device security management tools
- Created and maintained client database using Microsoft Access
- IT Consultant – Kinghurst Townhomes Temporary Contract
- Studied client’s business process and advised client on how to make their process more efficient
- Created cloud back up with online collaboration so client can share documents internally
- Installed security software for the PCs
10+ years of experience
- Provided total office automation solutions, including system design, LAN/WAN networking, training, troubleshooting and board-level repair for 250+ clients.
- Contracted with Holland Community Hospital to provide office solutions to physician offices.
- Designed and installed 100+ wired/wireless TCP/IP LAN/WAN networks, including security.
- Defined requirements, developed and installed 400 complete systems for 250 auto dealerships.
- Customized Auto-Finance software for GM, Ford, Chrysler, Toyota, Volkswagen, multiple banks.
- Designed, developed and implemented Payroll and Credit reporting software.
0-5 years of experience
- Designed and implemented IT system solutions for clients
- Assisted clients via remote support using WebEx
- Maintained and troubleshot Windows Servers 2012 R8, computers, and printers
- Researched new business solutions to increase client productivity
0-5 years of experience
Provided at the elbow and over the shoulder personal Go Live support to clinicians on Ambulatory
- Provided support to physicians, nurses, secretaries, technologists and other healthcare teams in the clinical transformation modules such as Ambulatory and Cadence; also the module Radiant using PACS and third party systems.
- Trained Physicians, Nurses and Ancillary staff on workflow, navigators, and activities covering: Patient list, Activities, Notes, Smart Tools, Smart Links, Smart Phrases, CPOE, Orders, Order Sets, Order Management, Order Entry, MAR, Labs, Rounding, Scheduling, Navigators, Charges, Charge Entry, Chart Review, Reports and Snapshots.
- Demonstrated workflow and use of EPIC application during go-live
- Established and maintained end user relationships by consistently meeting and exceeding expectations
0-5 years of experience
Developed IT infrastructure design and provided technical solutions option analysis and high-level cost estimate for government projects.
- Technical lead for a localization project. Reviewed client’s system architecture and provided information on potential solutions that were best meet client’s needs and estimate of effort to implementation.
- Worked with project stakeholders to translate business requirements into highly specified project briefs and form a single and consistent version for the project.
- Defined and mapped mission-critical business processes to critical IT applications.
- Implemented rules for monitoring, notification, and escalation for critical applications by analyzing business processes and unitizing operations security principles.
- Identified options for potential solutions and assessed them for both technical and business suitability. Provided explanation of technical/architectural complexities to project stakeholders.
- Identified potential areas of automation and to aid in reengineering the underlying business process.
- Developed IT best practice methodologies and IT policies and procedures within [company name].
0-5 years of experience
Project: RPG II Conversion into the COBOL II/MVS & VM 1.2.1 IBM compiler
- Analyzed a financial application written in RPG II (since RPG II was no longer supported by IBM Mainframe Platforms this Conversion was a compulsory issue for the client in order to keep their application) to convert to COBOL II
- Studied and analyzed the programs written in IBM RPG II to present a work plan including cost, duration and approach to tackle the conversion.
- Responsible for the coding of new COBOL II batch programs.
- Performed tests, created documentation and acquired final user’s approval.
0-5 years of experience
Provided over-the-phone IT customer support services and remote desktop support for over 3,000 sales force clients (Representatives, District Managers, Regional Directors, etc.) using Boehringer Ingelheim’s tracking system BISM.
- Provided systems support including Microsoft Windows XP Professional, Microsoft Office 2007, Internet Explorer7, Learning Management System (LMS), Blackberry OS, Siebel Vista, SFX, and Oracle.
- Managed and edited RSA and Entrust Authentication tokens and digital assets.
- Performed troubleshooting of issues with pharmaceutical validated systems including Siebel (Vista), SFX promotional and presentation manager, and PLUS for District Managers.
- Analyzed, troubleshooted and provided resolution on every call in a timely, professional manner and updated information in documentation in the service ticket.
- Complied with OSHA and all pharmaceutical and medical FDA policies.
- Created and managed over computer accounts in Microsoft Active Directory.
- Performed troubleshooting of issues with local network printers, network configurations and other network peripherals.
- Provide support for Apple iPads.
0-5 years of experience
Provided IT Support for customers and employees
- Managed hosting systems for 40 client customers
- Account Management for IT Support and hosting customers
- Supported VM environment with over 50 Virtual Machines
6-10 years of experience
Provided revenue management consulting services for multi-disciplinary providers throughout the greater Chicago metropolitan area. Focus on issues to improve revenue and growth. Assisted in developing and maintaining new policies, procedures and training programs for providers.
- Identified $15K-$25K or more monthly in retrievable revenue.
- Using root cause analysis methodology to pinpoint cause of problematic issues that hamper revenue.
- Successfully appealed denied insurance claims for providers resulting in increased accounts receivable.
- Evaluate and recommend billing software based on cost, efficiency and scalability by performing comparative analysis.
- Delivered recommendations to providers on the feasibility of implementing an e-health plan as an alternative future healthcare strategy.
- Follow up with payers such as Cigna, Aetna, BCBS, UHC and Medicare regarding status of payments, claims processing, and coding issues.
0-5 years of experience
Excellent knowledge of software development life cycle (SDLC) and strong knowledge of OOPs concepts
- Develop project plans that identify key issues, approaches and performance metrics.
- Cross-functional project management concepts, methods and practices.
- Document and track defects and produce detailed reports using JIRA.
- Monitor quality assurance measures & track project deliverables.
- Proposed, designed and implemented Selenium RC automation framework for regression tests.
0-5 years of experience
Performed firewall usage analysis using Tufin Secure Track
- Managed Checkpoint Firewalls & ISA Proxy servers.
- Subject-Matter-Expert for Infoblox deployment (this project was eventually put on hold)
- Installed & configured wireless access points & wireless bridges.
- Supported Cisco routers, switches, firewalls as necessary.
- Performed high-level PCI audit and identified items for quick resolution.
- Participated in Global on-call rotation
0-5 years of experience
Deliver contracted support, service, and technical consulting to businesses for a variety of hardware, applications, and networking technologies. Assess existing infrastructure and steer management through requirements development and product selection based on current and future performance needs. Configure, install, test, troubleshoot, and support office infrastructure.
- Deployed client/server cabled and wireless networks. Migrated clients from dial-up to broadband environments.
- Established and implemented security policies. Setup firewalls and configured antispam/antivirus solutions.
- Developed best practice based backup recovery strategies.
0-5 years of experience
Worked as part of a scrum team to implement Guidewire Policy Administration system as well as Guidewire Policy Center integration with CGI Ratabase Insurance Rating system and xPression Document Management system. Conducted UAT sessions to improve user confidence and trained users on new integration. Provided management with regular updates and assisted the overall initiative.
- Prepared business process models, including the modeling of all business activities from the conceptual to procedural level.
- Recommended appropriate, analysis-based recommendations during regular change control meetings.
- Conducted brainstorming sessions with stakeholders and SMEs to clarify and prioritize requirements.
0-5 years of experience
Managed the overall project for [company name] activities and others assigned to the project..
Developed policies and procedures for PCI Compliance controls, including documentation.
- Coordinated annual PCI assessment projects.
- Coordinated providing artifacts for PCI Compliance attestations.
- Developed, tested monitored and reported IT processes for PCI Compliance
0-5 years of experience
Provided technical assistance for service requests initiated by clients and vendors.
- Formatted service requests, gathered information, and created tickets.
- Created and managed accounts in Office 365.
- Troubleshot and resolved tickets related to PC, Mac, printers, virtual machines, servers, and network.
- Managed MS Active directory and network appliances such as switches, routers, and firewalls.
- Implemented and managed two factor authentication.
- Monitored workstations, servers, and network security performances.
- Contacted vendors and provided client support for software, hardware, and cloud services
- Prepared work documentations, check lists, and training materials.
- Contributed to the organization logical and physical security policies.
0-5 years of experience
IT Consultant
- Designed and installed networking environments.
- Installed and configured Windows Server 2008, Windows Exchange, VPN for remote access services, provided assistance with customized script configurations.
- Troubleshot and repaired malfunctioning equipment.
0-5 years of experience
Supported the AIMCO Windows server environment including VMware cluster, Exchange, Citrix XenApp farm, Faxination fax servers
- Performed several vSphere ESXi virtual server implementations and physical-to-virtual server migrations for High Sierra Energy
- Migrated Citrix Xenserver virtual machines to VMware without interruption of service
- Designed and implemented a comprehensive desktop fax solution using Fenestrae FCS 2010 (formerly Faxination) including Fax over IP (FoIP) for AIMCO to upgrade, consolidated and migrated a three-city environment into a single datacenter solution without interruption of service
- Implemented an enterprise Symantec NetBackup 7 solution for High Sierra Energy for Windows and Linux servers. The solution included application specific backup technologies for Exchange, Oracle Financials, MS SQL, Active Directory, and SharePoint.
0-5 years of experience
Migrated users and workstations from a Mac (OS-X) environment to a PC (Windows 7) environment
- Migrated users from an IMAP Cyrus mail server to Exchange 2010.
- Performed desktop and user support
- Migrated file shares from an OS- X server to Windows 2008 Server environment using scripting tools.
- Consulted the Systems Administrators, CIO and users on changes and techniques of running a Windows environment.
- Migrated laptops to Windows 7 and put computers on the domain.
- Migrated and supported users from Mail.App (OS-X) to Microsoft Office 2010.
- Virtualization (VM Ware)
0-5 years of experience
Developed training curriculum for end-users
- Provided one-on-one training for user to learn software
- Installed and configured all PC equipment for the entire office
- Installed and configured file server, including setup security permissions and access rights.
- Maintainted and updated implemented software.
- Informed management of necessary hardware and software purchases
0-5 years of experience
Provided on-call support for POS registers, servers, and electronic sign (Altierre eSign & ESL) software for all Kohl’s store locations.
- Monitored Netcool real-time alerts and ServiceNow tickets and took immediate action on each, according to priority.
- Connected remotely to servers to check services, SQL databases, event logs, and Kohl’s-specific applications to resolve a variety of issues impacting stores.
- Rebuilt production virtual servers in vSphere client using VMware templates.
- Performed Level 1 troubleshooting on SQL databases and escalated to SQL Database Administrators as needed.
- Performed Level 1 troubleshooting on virtual servers in VMware vSphere client and escalated to Virtual Server team as needed.
- Troubleshot store register issues with store associates & onsite techs to perform software & hardware problem determination on tickets and escalations.
- Worked with IBM/Toshiba project managers on hardware and software problem determination, shipping POS hardware to stores or dispatching techs for onsite work when necessary.
- Monitored files being applied via Remoteware to production servers.
- Researched top causes for repeat tickets & developed plans to reduce ticket numbers.
- Met weekly with leads/trainers from Kohl’s Level 1 IT helpdesk to improve technical quality of information collected in tickets. Created documents for improved Level 1 troubleshooting of register, server, eSign & ESL issues.
0-5 years of experience
Converted Active Directory, Exchange, SQL Sever, ISS and Remote Desktop servers into virtual machines.
- Managed users and security groups in Active Directory and in Microsoft exchange
- Implemented site-to-site VPN, deployed VOIP Phones, wireless networks, shared files and Remote desktop apps.
- Diagrammed AT&T fiber upgrade to replace site-to-site VPN in Visio
- Migrated databases from SQL 2005 to SQL 2014
- Solved software issue for a construction client.
- Set up and maintained security measures on local PCs and on Domain.
- Installed and configured WIFI networks and switches.
- Published Remote Desktop Application for Field workers.
0-5 years of experience
Performed PC diagnostics, maintenance, and repair. Updated Windows operating systems, applications, hardware, and drivers to resolve a wide range of end-user support calls
- Performed end-user needs assessments and procured appropriate hardware and software to satisfy all end-user requirements
- Developed a standardized end-user desktop PC configuration and deployed end-user PCs running an Enterprise Edition of Windows per the documented specifications
- Performed peripheral troubleshooting and maintenance on a wide range of devices, including local and networked printers, scanners, external hard drives, and a variety of wireless peripherals
0-5 years of experience
- Performed all aspects of the SDLC with solutions ranging in complexity from single user to enterprise-wide deployment
- Liaison interfacing with end users, project managers and developers ensuring user requirements were well defined, documented, and completed to expectation
- Oversaw solution rollout, defined and documented process changes, managed version control
- Migrated data from Access to SQL Server
- Coordinated and facilitated end user training
0-5 years of experience
IT consultant
- Designed and implemented data networks for small businesses.
- Unified communications across multiple platforms and streamlined companies’ communications.
- Provided assessments to review network security and data backup.
0-5 years of experience
- Provided companywide IT support for all end users
- Set up, configured, and managed users email accounts, VPN access, and Network privileges
- Responsible for monitoring and ensuring all company data was backed up daily
- Identified and resolved all network vulnerabilities and outages
- Designed, setup, configured, and managed the Audio/Video for conference rooms
- Managed onsite and remote data transfer of all company data and ensured all users mailboxes were successfully migrated to new company
0-5 years of experience
Design, managed development, tested and supported Electronic Medical System for an outpatient medical office with a staff of 8+ medical professionals. Liaison between therapists (business owners) and outsourced developers. Supported implementation and customization of numerous EMR systems for outpatient and Home Health Care Companies.
- Full cycle software development of EMR system – requirement gathering, design, testing, implementation and support.
- Designing and implementing new strategies in the software QA process.
- Successful implementation and customization of web-based practice management systems for outpatient rehabilitation office including patient scheduling, clinical documentation (EMR), billing and reporting software while providing support and training for existing applications.
- Created and executed test cases based on business requirement document.
- Provided training and support of end users
0-5 years of experience
Trained in Global Data Warehousing and Business Warehouse
- Built and customized GDW reports through SAP for different departments of the business
- Took part in GDW system upgrade project for entire system
- Created new reports and tested current reports in new system
- Trained employees on system upgrade
- Worked on Customer Profitability GDW project for testing financial results at customer level
- Performed Production and QA testing on back end of current and new reports
0-5 years of experience
- Took inbound calls and emails for issues such as Active Directory user management, SAP user management, Microsoft Exchange user management, Microsoft Office issues, Office 365 issues, network performance issues, mobile device issues, virus/malware removal, Cisco VPN connection and profile issues, and severe incidents that cause loss of business
- Quickly picked up the required knowledge to perform the job; fully prepared for position after one month, when it typically takes three + months
- Utilized analytic thinking and problem resolution to perform logical troubleshooting
- Accurately reported all issues handled in full detail using an in house ticketing system
- Maintained a calm demeanor despite high severity incidents
- Continually cultivated a strong and effective customer service focus
- Worked independently as well as part of a team
0-5 years of experience
- Generated system reports and maintained system uptime weekly
- Developed time and cost effective solutions to fit the clients needs
- Implemented changes in workplace to improve efficiency/workflow
0-5 years of experience
- Consulted and managed several Fortune 500 and local government accounts.
- Researched and provided IT hardware, software, and point-of-sale solutions.
- Negotiated with vendors and submitted proposals and responses in accordance with the client’s RFQ’s.
- Coordinated logistics to ensure receipt by the desired delivery date.
- Invoiced orders and reported shipment details to clients.
- Participated in the delivery of orders and procurement of IT hardware from local clients.
- Managed major projects pertaining to refurbishment, IT integration, and asset management.
- Assisted the Operations Manager with inventory management.
0-5 years of experience
Supplied dealers and collectors of rare and unusual goods with real-time data from online marketplaces.
- Installed and configured a local Windows, Apache, MySQL, and PHP (WAMP) test server environment.
- Designed software and database architecture and workflow.
- Used PHP PEAR Mail package and the MySQLi and cURL libraries.
- Migrated the application, database and artifacts to a remote, Linux-based production environment.
- Scheduled Cron jobs to automate script execution.
0-5 years of experience
Acquisition, configuration and implementation of new network servers (SQL, Exchange, DNS)
- Development and implementation of new data management system/software
- Responsible for the Administrative and Financial areas restructuration project
- Schedule Development
- Mapping of all processes and departments within these two areas; design of new ones and replacement
- Chart of employees revision and human resources reallocation
- Staff training, and Status Reports
6-10 years of experience
Installing, configuring, and supporting applications as follows: Microsoft OS – Windows 7/XP/NT server, Acronis True Image, SQL, email applications Lotus Notes and Outlook, Cisco Client VPN, SSL VPN, Micro-strategy, and propriety in-house financial software.
- Configuring and deploying network switches such Cat 4506, Cat 3750, Cat 3550 and Cat 2960
- Managing, troubleshooting LAN network, wireless network, Windows server, utilizing Active Directory tool to manage 600+ users in 100 nodes network.
- Testing, evaluating, and implementing new operating network telecommunications software
- Providing support and training to users and new hires in our IT department
- Writing procedural and training reference manual for our IT department
- Hard ware supports and setups as follows: Desktop and Laptop, Blackberry, In-house wireless routers, troubleshooting and patching network ports and cablings, network telephony system setups: Syntellect CIM/Apropos, NICE system, Symon Digital Application
6-10 years of experience
Experienced in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks
- Providing support of IT hardware and software
- Help desk support for end-users based in local and remote locations
- Troubleshooting, administration, and support (tier 1 support)
- Optimum trouble shooting and problem solving abilities developed (per client)
- Provide training to end-users
0-5 years of experience
Construct and support the IT Infrastructure for Cyber Defense Competition (RMCCDC)
- Configure and support Cisco routers and switches
- Installation and configuration of VMware ESXi
- Install, configure, and support Windows 7 operating system on laptops and desktops
- Install, configure, and support AlienVault Unified Security Management System
- Install, Configure, and support Zimbra Email Server
- Set up, configure, and administer IP cameras
0-5 years of experience
Work with project team and client’s IT personnel to develop and deploy Wide Area Network solutions for four business locations. Assist client’s IT personnel in the development of new technologies and administration policies.
- Assess and plan LAN & WAN network implantations based on client’s pre-existing network infrastructure
- Document current and proposed Network Topologies using Microsoft Visio
- Develop, deploy, and support VPN services used on business network for all four business locations
- Provide alternate methods of access to remote locations in case of network failures
- Plan and create new Active Directory and Group Policy Objects to secure business network
- Provide suggestions to client for future configurations and technologies at end of project
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
