IT Support Specialist Cover Letter Examples

IT Support Specialists are the everyday heroes who provide assistance to people with the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. They sometimes provide support over the phone and sometimes desk-side. Some of their other roles include managing hardware, training end users with programs, and working in conjunction with the help desk team to resolve issues.

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Free IT Support Specialist cover letter example

Dear Mr. Siminski:

I am writing in response to your ad seeking an experienced IT Support Specialist at Ledbetter Inc. As a highly competent IT Support Specialist, I would bring a hard-working, service-focused attitude to this position.

I have five years of experience as an IT Support Specialist. In my current position, I respond to client calls in a professional and patient manner and address all technical issues no matter how complex.

The following are some highlights of my qualifications and experience:

Provided phone and email support to over 800 end users, dealing with between 20 and 60 calls a day.

Provided configuration support for both Microsoft Office Suite and Adobe Acrobat

Always provided exceptional customer service, including taking extra steps towards ensuring the end user is 100% satisfied and met company standards

Solved a variety of technical problems with various proprietary software and HTML issues

Trained, mentored and provided clear and concise direction to new IT Support employees

My familiarity with a variety of technical systems, my well-practiced problem-solving abilities, and my top-notch customer service skills all make me an ideal candidate for the position of IT Support Specialist. Please feel free to contact me at your earliest convenience.

Sincerely,

Virginia Elliot

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Include These IT Support Specialist Skills

IT expertise
Customer service skills
Listening skills
Problem-solving skills
Speaking skills
Writing skills

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