Spa Manager Cover Letter Examples

Dear Ms. Hauer:

When I learned of your search for a new experienced Spa Manager, I quickly decided to send you my resume outlining my background and credentials. With more than nine years of strong experience overseeing facility operations, staff recruitment, and customer service excellence in high-end spas, I am confident in my ability to substantially contribute to your goals and ensure top-notch guest experiences.

My expertise lies in managing comprehensive responsibilities encompassing operations, team leadership, and customer service. From recruiting new employees, administering facility budgets, and maintaining equipment/supplies to orchestrating special spa events, recommending products and services, and responding effectively and professionally to customer inquiries, my skill set is certain to be a strong match for your needs. Furthermore, I excel at prioritizing tasks, supervising staff, and implementing effective communication and organizational procedures to propel spa success.

Highlights of my experience include…

Ensuring a welcoming and inviting atmosphere for all customers and guests while promoting spa products, treatments, and services as Spa Manager for the Luxury Calls Salon & Spa in New York City; increasing spa operations from 28% to 119% of budget within first year of hire.

Surpassing previous year’s sales by 37% in 2014 and exceeded annual sales goal of $3.9M by 12% by effectively leading a cooperative team of administrative, retail, and technical spa staff to continuously outperform retail sales, service sales, and guest service goals.

Planning and executing all local marketing, PR, and promotional spa events and initiatives, including a holiday gift certificate sales incentive and an invitation-only VIP service evening.

Developing and implementing numerous ideas and initiatives regarding cost control, inventory management, internal process improvement, employee relations, and guest satisfaction.

Recruiting, hiring, training, mentoring, and managing between 60 and 85 employees while driving and maintaining world-class hospitality and spa service standards.

Effectively responding to and resolving escalated and/or delicate customer issues including special needs, requests, or complaints.

My skills in spa operations and staff management position me to excel in this role, and I am confident my additional strengths will readily translate to your facility. The chance to offer more insight into my qualifications would be most appreciated.

Thank you for your consideration; I look forward to speaking with you soon.

Sincerely,

Amelia K. Thompson